Providing Error dump files to support

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March 27, 2019, at 04:31 AM by Mel Zouzoulas - Updated to mention the support web form
Changed line 17 from:
Note: If the file size if larger than 5MB, please email at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
to:
Note: If the file size if larger than 5MB, please reach out to us via (http://support.papercut.com) to arrange an alternative method to upload files using a standard web browser.
April 03, 2013, at 05:20 AM by Jason - We don't use app-dir
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  1. The error dump files are located in the [app-dir]\providers\print\win\logs directory on the print server.
to:
  1. The error dump files are located in the [app-path]\providers\print\win\logs directory on the print server.
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May 19, 2008, at 01:23 AM by 218.214.136.161 -
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Categories: Debugging, Troubleshooting, PaperCutNG?


Keywords: crash

Changed lines 6-7 from:
  1. The error dump files are located in the [app-dir]\providers\print\win\logs directory.
to:
  1. The error dump files are located in the [app-dir]\providers\print\win\logs directory on the print server.
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  1. The files will be in the following formats: err-<version-number>-<date-stamp>.dmp and last-error-full-dump-<version-number>.dmp
to:
  1. The files will be in the following formats:
    err-<version-number>-<date-stamp>.dmp and last-error-full-dump-<version-number>.dmp
Changed lines 10-11 from:
  1. If the files are not there, please inform the support team about it.
to:
  1. If the files are not there, please inform the support team about it (this indicates that the error may exist in another part of the application and debug logging may be required).
March 31, 2008, at 01:13 AM by 218.214.136.161 -
Changed line 16 from:
Note: If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
to:
Note: If the file size if larger than 5MB, please email at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:13 AM by 218.214.136.161 -
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To send the files follow the steps listed below:

to:

To send the error dump files:

March 31, 2008, at 01:10 AM by 218.214.136.161 -
March 31, 2008, at 01:08 AM by 218.214.136.161 -
Changed lines 6-7 from:
  1. The error dump files are located in: [app-dir]\providers\print\win\logs.
to:
  1. The error dump files are located in the [app-dir]\providers\print\win\logs directory.
March 31, 2008, at 01:06 AM by 218.214.136.161 -
Changed line 16 from:
Note: If the file size if larger than 5MB, please email support at support@papercut.com? to arrange an alternative method to upload files using a standard web browser.
to:
Note: If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:04 AM by 218.214.136.161 -
Changed line 16 from:
Note: If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
to:
Note: If the file size if larger than 5MB, please email support at support@papercut.com? to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:04 AM by 218.214.136.161 -
Changed lines 3-5 from:

To send error dump files follow the steps listed below:

to:

To send the files follow the steps listed below:

March 31, 2008, at 01:03 AM by 218.214.136.161 -
Changed lines 3-5 from:

To send Error dump files follow the steps listed below:

to:

To send error dump files follow the steps listed below:

March 31, 2008, at 01:02 AM by 218.214.136.161 -
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To send Error dump files follow the steps listed below: \\\

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To send Error dump files follow the steps listed below:

March 31, 2008, at 01:02 AM by 218.214.136.161 -
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To send Error dump files follow the steps listed below:

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To send Error dump files follow the steps listed below: \\\

March 31, 2008, at 01:01 AM by 218.214.136.161 -
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To send Error dump files:

  1. The error dump files are located in: [app-dir]\providers\print\win\logs.
to:

To send Error dump files follow the steps listed below:

  1. The error dump files are located in: [app-dir]\providers\print\win\logs.
March 31, 2008, at 01:00 AM by 218.214.136.161 -
March 31, 2008, at 01:00 AM by 218.214.136.161 -
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(:title Providing Error dump files to support :) Error dump files help the developers to track bugs in PaperCut. These files allow them to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Sending these files is only usually required if requested by the PaperCut Support team.

To send Error dump files:

  1. The error dump files are located in: [app-dir]\providers\print\win\logs.
  2. The files will be in the following formats: err-<version-number>-<date-stamp>.dmp and last-error-full-dump-<version-number>.dmp
  3. If the files are not there, please inform the support team about it.
  4. The “full dump” is the one we would prefer as it provides more information to the developers.
  5. Zip and email us the files.
Note: If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.

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Article last modified on March 27, 2019, at 04:31 AM
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