Providing Error dump files to support

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Main.ProvideErrorDumpFiles History

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April 03, 2013, at 05:20 AM by Jason - We don't use app-dir
Changed lines 6-7 from:
#The error dump files are located in the @@[app-dir]\providers\print\win\logs@@ directory on the print server.
to:
#The error dump files are located in the @@[app-path]\providers\print\win\logs@@ directory on the print server.
Changed lines 20-21 from:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]], [[Category.PaperCutNG|+]]
to:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]
May 19, 2008, at 01:23 AM by 218.214.136.161 -
Changed lines 20-23 from:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]], [[Category.PaperCutNG|+]]
to:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]], [[Category.PaperCutNG|+]]

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[-Keywords: crash  -
]
Changed lines 6-7 from:
#The error dump files are located in the @@[app-dir]\providers\print\win\logs@@ directory.
to:
#The error dump files are located in the @@[app-dir]\providers\print\win\logs@@ directory on the print server.
Added lines 18-20:

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''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]], [[Category.PaperCutNG|+]]
Changed lines 8-9 from:
#The files will be in the following formats: @@err-<version-number>-<date-stamp>.dmp @@ and @@last-error-full-dump-<version-number>.dmp@@
to:
#The files will be in the following formats:
-->
@@err-<version-number>-<date-stamp>.dmp @@ and @@last-error-full-dump-<version-number>.dmp@@
Changed lines 10-11 from:
#If the files are not there, please inform the support team about it.
to:
#If the files are not there, please inform the support team about it (this indicates that the error may exist in another part of the application and debug logging may be required).
March 31, 2008, at 01:13 AM by 218.214.136.161 -
Changed line 16 from:
->'''Note''':  If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
to:
->'''Note''':  If the file size if larger than 5MB, please email at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:13 AM by 218.214.136.161 -
Changed lines 3-5 from:
'''To send the files follow the steps listed below:'''

to:
'''To send the error dump files:'''

March 31, 2008, at 01:10 AM by 218.214.136.161 -
March 31, 2008, at 01:08 AM by 218.214.136.161 -
Changed lines 6-7 from:
#The error dump files are located in: @@[app-dir]\providers\print\win\logs@@.
to:
#The error dump files are located in the @@[app-dir]\providers\print\win\logs@@ directory.
March 31, 2008, at 01:06 AM by 218.214.136.161 -
Changed line 16 from:
->'''Note''':  If the file size if larger than 5MB, please email support at [[support@papercut.com]] to arrange an alternative method to upload files using a standard web browser.
to:
->'''Note''':  If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:04 AM by 218.214.136.161 -
Changed line 16 from:
->'''Note''':  If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.
to:
->'''Note''':  If the file size if larger than 5MB, please email support at [[support@papercut.com]] to arrange an alternative method to upload files using a standard web browser.
March 31, 2008, at 01:04 AM by 218.214.136.161 -
Changed lines 3-5 from:
'''To send '''error dump files''' follow the steps listed below:'''

to:
'''To send the files follow the steps listed below:'''

March 31, 2008, at 01:03 AM by 218.214.136.161 -
Changed lines 3-5 from:
'''To send Error dump files follow the steps listed below:'''

to:
'''To send '''error dump files''' follow the steps listed below:'''

March 31, 2008, at 01:02 AM by 218.214.136.161 -
Changed lines 3-5 from:
'''To send Error dump files follow the steps listed below:''' \\\
to:
'''To send Error dump files follow the steps listed below:'''

March 31, 2008, at 01:02 AM by 218.214.136.161 -
Changed line 3 from:
'''To send Error dump files follow the steps listed below:'''
to:
'''To send Error dump files follow the steps listed below:''' \\\
March 31, 2008, at 01:01 AM by 218.214.136.161 -
Changed lines 3-5 from:
'''To send Error dump files:'''
#The error
dump files are located in: @@[app-dir]\providers\print\win\logs@@.
to:
'''To send Error dump files follow the steps listed below:'''
#The error
dump files are located in: @@[app-dir]\providers\print\win\logs@@.
March 31, 2008, at 01:00 AM by 218.214.136.161 -
March 31, 2008, at 01:00 AM by 218.214.136.161 -
Added lines 1-14:
(:title Providing Error dump files to support :)
Error dump files help the developers to track bugs in PaperCut. These files allow them to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Sending these files is only usually required if requested by the PaperCut Support team.\\\
'''To send Error dump files:'''
#The error  dump files are located in: @@[app-dir]\providers\print\win\logs@@.

#The files will be in the following formats: @@err-<version-number>-<date-stamp>.dmp @@ and @@last-error-full-dump-<version-number>.dmp@@

#If the files are not there, please inform the support team about it.

#The "full dump" is the one we would prefer as it provides more information to the developers.

#Zip and email us the files.

->'''Note''':  If the file size if larger than 5MB, please email support at support@papercut.com to arrange an alternative method to upload files using a standard web browser.

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Article last modified on April 03, 2013, at 05:20 AM
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