Providing a Print-to-file as requested by support

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May 14, 2019, at 06:51 AM by timg - support.papercut.com update
Changed lines 15-16 from:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.
to:
# '''Email''' both files for analysis, including details on the model and make of printer through [[https://support.papercut.com|support.papercut.com]].
Changed lines 24-25 from:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.
to:
# '''Email''' both files for analysis, including details on the model and make of printer through [[https://support.papercut.com|support.papercut.com]].
Changed lines 33-35 from:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.

to:
# '''Email''' both files for analysis, including details on the model and make of printer through [[https://support.papercut.com|support.papercut.com]].

Changed line 44 from:
# Zip the files and email both files to support@papercut.com for analysis.
to:
# Zip the files and email both files through [[https://support.papercut.com|support.papercut.com]] for analysis.
July 17, 2014, at 04:15 PM by Rick - added key word for color / grayscale
Changed line 52 from:
[-Keywords: capturing, spool file, capturing windows, windows spool, print-to-file, page count, copy count, duplex-]
to:
[-Keywords: capturing, spool file, capturing windows, windows spool, print-to-file, page count, copy count, duplex, color detection, grayscale detection-]
Changed line 52 from:
[-Keywords: capturing, capturing windows, windows spool, print-to-file, page count, copy count, duplex-]
to:
[-Keywords: capturing, spool file, capturing windows, windows spool, print-to-file, page count, copy count, duplex-]
May 06, 2011, at 01:26 AM by peter - Added "Keep printed documents" tip
Changed line 39 from:
# Manually power down the printer or pause the queue so printing will stay held in the queue.
to:
# Manually power down the printer or pause the queue so printing will stay held in the queue. (If your Windows printer has a "Keep printed documents" or "Keep documents after they have printed" setting then you may be able to use this instead of powering down your printer.) 
Changed lines 50-52 from:
''Categories:'' [[!Troubleshooting]]
to:
''Categories:'' [[!Troubleshooting]]
----
[-Keywords: capturing, capturing windows, windows spool, print-to-file, page count, copy count, duplex-
]
Changed line 14 from:
# Repeat 1 to 4 with another document that has different page count.
to:
# Repeat 1 to 4 with another document that has a different page count.
Changed line 14 from:
# Repeat 1 to 4 with the same another document of different page count.
to:
# Repeat 1 to 4 with another document that has different page count.
Changed lines 15-16 from:
# '''Email''' both files for analysis, including details on the model and make of printer.
to:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.
Changed lines 24-25 from:
# '''Email''' both files for analysis, including details on the model and make of printer.
to:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.
Changed lines 33-35 from:
# '''Email''' both files for analysis, including details on the model and make of printer.

to:
# '''Email''' both files for analysis, including details on the model and make of printer to support@papercut.com.

February 19, 2009, at 04:19 PM by rick - added support email addy
Changed lines 44-46 from:
# Zip the files and email both files for analysis.

to:
# Zip the files and email both files to support@papercut.com for analysis.

Added line 43:
# Rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
Added lines 36-45:
!!Alternate Method
If the application does not support "Print to file", the following alternate method (for Windows servers) can be used:

# Manually power down the printer or pause the queue so printing will stay held in the queue.
# Print a document that demonstrates the problem (normally using a workstation).
# On the server, navigate to [@C:\Windows\System32\Spool\PRINTERS\@]
# Take a copy of the SPL and SHD files who's creation date matches the time of the print.
# Zip the files and email both files for analysis.

Changed lines 15-16 from:
# '''Email''' both files for analysis.
to:
# '''Email''' both files for analysis, including details on the model and make of printer.
Changed lines 24-25 from:
# '''Email''' both files for analysis.
to:
# '''Email''' both files for analysis, including details on the model and make of printer.
Changed lines 33-35 from:
# '''Email''' both files for analysis.

to:
# '''Email''' both files for analysis, including details on the model and make of printer.

Changed lines 1-2 from:
(:title Print to File :)
to:
(:title Providing a Print-to-file as requested by support :)
Changed line 31 from:
# Press '''Print''', and '''Save''' the file to the HD:  i.e. @@C:\testprint--3pages-2color-1bw.prn@@
to:
# Press '''Print''', and '''Save''' the file to the HD:  i.e. @@C:\testprint-3pages-2color-1bw.prn@@
Changed line 31 from:
# Press '''Print''', and '''Save''' the file to the HD:  i.e. @@C:\testprint-fullcolour-twopages.prn@@
to:
# Press '''Print''', and '''Save''' the file to the HD:  i.e. @@C:\testprint--3pages-2color-1bw.prn@@
Changed lines 36-37 from:
Apple Mac users may find the following related article useful: MacSpoolFile
to:
Apple Mac users may find the following related article useful: [[MacSpoolFile  | +]]
Added lines 36-37:
Apple Mac users may find the following related article useful: MacSpoolFile
Added lines 35-36:

----
Changed lines 1-2 from:
''Please also see ReportingProblems''
to:
(:title Print to File :)

''Please also see [[ReportingProblems | +]]
''
Added lines 34-35:

''Categories:'' [[!Troubleshooting]]
March 21, 2006, at 04:26 AM by httpwwwpapercutbizpcngmanualch-secondary-printhtml -
Changed line 11 from:
# Press Print, and Save the file to the HD:  i.e. @@C:\testprint-5pages.prn@@  (Important: record the number of "expected" pages in the file name)
to:
# Press Print, and Save the file to the HD:  i.e. @@C:\testprint-5pages.prn@@  ('''Important:''' record the number of "expected" pages in the file name)
December 15, 2005, at 09:40 PM by 192.168.1.252 -
Changed line 11 from:
# Press Print, and Save the file to the HD:  i.e. @@C:\testprint-5pages.prn@@
to:
# Press Print, and Save the file to the HD:  i.e. @@C:\testprint-5pages.prn@@  (Important: record the number of "expected" pages in the file name)

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Article last modified on May 14, 2019, at 06:51 AM
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