Testing a printer's compatibility without the physical printer

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Main.PrePurchaseTesting History

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September 06, 2012, at 12:44 AM by peter - Fixed spello
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A: Because there are so many printer/driver/OS combination out there on the market, and that model numbers change from world-region to region, we're not able to offer a definitive list of devices.  Instead we endevor to support as wide arrange as possible and note exceptions where found (exceptions [[SupportedPrinters|here]]).
to:
A: Because there are so many printer/driver/OS combination out there on the market, and that model numbers change from world-region to region, we're not able to offer a definitive list of devices.  Instead we endeavor to support as wide arrange as possible and note exceptions where found (exceptions [[SupportedPrinters|here]]).
Changed lines 5-6 from:
A: Because there are so many printer/driver/OS combinations out there on the market, and that model numbers change from world-region to region, we're not able to offer a definitive list of devices.  Instead we endevor to support as wide arrange as possible and note exceptions where found (exceptions [[SupportedPrinters|here]]).
to:
A: Because there are so many printer/driver/OS combination out there on the market, and that model numbers change from world-region to region, we're not able to offer a definitive list of devices.  Instead we endevor to support as wide arrange as possible and note exceptions where found (exceptions [[SupportedPrinters|here]]).
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''Categories:'' [[Category.Printers|+]]
to:
''Categories:'' [[Category.Printers|+]]
----
[-keywords:driver testing, drivers, device compatibility -
]
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A: Because there are so many printer/driver/OS combinations out there on the market, and that model numbers change from world-region to region, we're not able to offer a definitive list of devices.  Instead we endevor to support as wide arrange as possible and note exceptions where found (exceptions [[SupportedPrinters|here]]).
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->'''7.''' Note results.  If you find any issues, please report them to our [[https://www.papercut.com/contact/|development team]].
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* PaperCut supports 90% of printers out-of-the-box, however from time to time driver updates can cause issues with PaperCut.  If you do experience any problems while testing, please bring them to the attention of our [[https://www.papercut.com/support/|support team]].  You may have downloaded a recent driver update and have found a few bugs/problems.
to:
* PaperCut supports 90% of printers out-of-the-box, however from time to time driver updates can cause issues with PaperCut.  If you do experience any problems while testing, please bring them to the attention of our [[https://www.papercut.com/support/|support team]].  You may have downloaded a recent driver update and have found a few bugs/problems that we'd like to fix.
December 01, 2010, at 01:18 AM by peter - fixed plural/singular mismatch
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->'''3.''' Use a local application (e.g. the web browser on the server itself) to do some testing.  The jobs will just hold in the queue and eventually ''error'' (because the printer is not really there), but the job should still report in PaperCut.
to:
->'''3.''' Use a local application (e.g. the web browser on the server itself) to do some testing.  The jobs will just hold in the queue and eventually ''error'' (because the printer is not really there), but the jobs should still report in PaperCut.
December 01, 2010, at 01:15 AM by peter - Edited for flow. Very small changes
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Q: I am planning on purchasing a printer of model ABC and would like to confirm that it works with PaperCut prior to purchase.  How do I do this?

A: PaperCut works by intercepting the print job as it passes via the server's print queue.  In most cases it is possible to test compatibility with PaperCut with only the driver (no need for the physical printer itself).  Use the following procedure:
to:
Q: I am planning to purchase a printer of model ABC and would like to confirm that it works with PaperCut prior to purchase.  How can I do this?

A: PaperCut works by intercepting the print job as it passes through the server's print queue.  In most cases it is possible to test compatibility with PaperCut with only the driver (no need for the physical printer itself).  Use the following procedure:
Changed lines 13-14 from:
->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.  Take some time to audit different combinations of printer settings such as color, or duplex as appropriate.
to:
->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.  Take some time to check different combinations of printer settings such as color, or duplex as appropriate.
December 01, 2010, at 01:09 AM by peter - Added link to support. Fixed some typos
Changed lines 5-6 from:
A: PaperCut works by intercepting the print job as it passes via the server's print queue.  In most cases it's possible to test compatibility with PaperCut with only the driver (no need for the physical printer itself).  Use the following procedure:
to:
A: PaperCut works by intercepting the print job as it passes via the server's print queue.  In most cases it is possible to test compatibility with PaperCut with only the driver (no need for the physical printer itself).  Use the following procedure:
Changed lines 23-26 from:
* Most manufactures offer driver downloads on their website.  If your manufacture does not offer this, ask them to confirm that the printer is PCL or Postscript compatible or ask for prior access to the driver.

* PaperCut supports 90% of printers out-of-the-box, however driver updates from time to time can cause issues with PaperCut.  If you do experience any problems while testing, bring the problems to the attention of the PaperCut developers.  You may have downloaded a recent driver update and have found a few bug/problem.
to:
* Most printer manufactures offer driver downloads on their website.  If your manufacturer does not offer this, ask them to confirm that the printer is PCL or Postscript compatible or ask for prior access to the driver.

* PaperCut supports 90% of printers out-of-the-box, however from time to time driver updates can cause issues with PaperCut.  If you do experience any problems while testing, please bring them to the attention of our [[https://www.papercut.com/support/|support team]].  You may have downloaded a recent driver update and have found a few bugs/problems.
Changed lines 13-14 from:
->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.
to:
->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.  Take some time to audit different combinations of printer settings such as color, or duplex as appropriate.
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->'''5.''' Repeat steps 3 and 4 after changing the [[EnableAdvancedPrintingFeatures|Enable Advanced Printing Features]] option
to:
->'''5.''' Repeat steps 3 and 4 after changing the [[EnableAdvancedPrintingFeatures|Enable Advanced Printing Features]] option.
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-->'''1.''' Download the latest driver for your desired printer from the manufacturer's website.  Where possible we recommend using the Postscript driver if a choice is available.

-->'''2.''' Install the driver on the same system as your current PaperCut install (i.e. the print server).  Set up the printer as a ''Local Printer'' pointing to an "empty" port such as the LPT port, or a ''Standard TCP/IP Port'' pointing to an unused IP address.

-->'''3.''' Use a local application (e.g. the web browser on the server itself) to do some testing.  The jobs will just hold in the queue and eventually ''error'' (because the printer is not really there), but the job should still report in PaperCut.

-->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.

-->'''5.''' Repeat steps 3 and 4 after changing the [[EnableAdvancedPrintingFeatures|Enable Advanced Printing Features]] option

-->'''6.''' Uninstall the driver.
to:
->'''1.''' Download the latest driver for your desired printer from the manufacturer's website.  Where possible we recommend using the Postscript driver if a choice is available.

->'''2.''' Install the driver on the same system as your current PaperCut install (i.e. the print server).  Set up the printer as a ''Local Printer'' pointing to an "empty" port such as the LPT port, or a ''Standard TCP/IP Port'' pointing to an unused IP address.

->'''3.''' Use a local application (e.g. the web browser on the server itself) to do some testing.  The jobs will just hold in the queue and eventually ''error'' (because the printer is not really there), but the job should still report in PaperCut.

->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.

->'''5.''' Repeat steps 3 and 4 after changing the [[EnableAdvancedPrintingFeatures|Enable Advanced Printing Features]] option

->'''6.''' Uninstall the driver.
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(:title Testing a printer prior to purchase:)
to:
(:title Testing a printer's compatibility without the physical printer:)
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* Also see [[SupportedPrinters|+]]
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* PaperCut supports 90% of printers out-of-the-box, however driver updates from time to time can cause issues with PaperCut.  If you do experience any problems while testing, bring the problems to the attention of the PaperCut developers.  You may have downloaded a recent driver update and have found a few bug/problem.
to:
* PaperCut supports 90% of printers out-of-the-box, however driver updates from time to time can cause issues with PaperCut.  If you do experience any problems while testing, bring the problems to the attention of the PaperCut developers.  You may have downloaded a recent driver update and have found a few bug/problem.

----
''Categories:'' [[Category.Printers|+]]
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-->'''5.''' Repeat steps 3 and 4 with the

-->'''2.'''
to:
-->'''5.''' Repeat steps 3 and 4 after changing the [[EnableAdvancedPrintingFeatures|Enable Advanced Printing Features]] option

-->'''6.''' Uninstall the driver.

!!!Notes:

* Most manufactures offer driver downloads on their website.  If your manufacture does not offer this, ask them to confirm that the printer is PCL or Postscript compatible or ask for prior access to the driver.

* PaperCut supports 90% of printers out-of-the-box, however driver updates from time to time can cause issues with PaperCut.  If you do experience any problems while testing, bring the problems to the attention of the PaperCut developers.  You may have downloaded a recent driver update and have found a few bug/problem.
Added lines 1-17:
(:title Testing a printer prior to purchase:)

Q: I am planning on purchasing a printer of model ABC and would like to confirm that it works with PaperCut prior to purchase.  How do I do this?

A: PaperCut works by intercepting the print job as it passes via the server's print queue.  In most cases it's possible to test compatibility with PaperCut with only the driver (no need for the physical printer itself).  Use the following procedure:

-->'''1.''' Download the latest driver for your desired printer from the manufacturer's website.  Where possible we recommend using the Postscript driver if a choice is available.

-->'''2.''' Install the driver on the same system as your current PaperCut install (i.e. the print server).  Set up the printer as a ''Local Printer'' pointing to an "empty" port such as the LPT port, or a ''Standard TCP/IP Port'' pointing to an unused IP address.

-->'''3.''' Use a local application (e.g. the web browser on the server itself) to do some testing.  The jobs will just hold in the queue and eventually ''error'' (because the printer is not really there), but the job should still report in PaperCut.

-->'''4.''' Confirm that the page count is correct and PaperCut does not list any warning or error messages under the '''App. Log''' event log.

-->'''5.''' Repeat steps 3 and 4 with the

-->'''2.'''

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on September 06, 2012, at 12:44 AM
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