Papercut Client Details Link not working on Safari browser

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December 09, 2014, at 06:12 AM by Shane Higgins -
December 09, 2014, at 06:11 AM by Shane Higgins -
Changed line 16 from:
->[@www.Papercut_server.com@]
to:
->[@www.papercut_server.com@]
Changed lines 27-28 from:
@@server-name=Papercut server IP address@@\\
to:
@@server-name=Papercut server IP address@@\\\
Added lines 31-35:

----
''Categories:'' [[Category.Implementation|+]], [[Category.Mac|+]]
----
[-Keywords: macs, apple, safari, details-]
December 09, 2014, at 06:06 AM by Shane Higgins -
Changed lines 5-6 from:
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari
to:
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari\\\

Deleted line 9:
Changed lines 12-16 from:
@@[app server]\client\mac\pcclent.app\contents\resources\config.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as [@www.PaperCut_server.com@] which will not launch the userís webpage.
to:
->@@[app server]\client\mac\pcclent.app\contents\resources\config.properties@@ file\\
server-name=Papercut_servername

Safari may not see this as a network address and so tries to use it to form a web address:
->
[@www.Papercut_server.com@]
which will not launch the userís webpage.\\\
Changed lines 21-25 from:
To avoid this change the server-name= to a fully qualified domain name or IP address
server-name
=PaperCut_server.domain
or
server-
name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying
the users webpage after making this change, please contact support for assistance.
to:
To avoid this change the server-name to:\\
server-
name='''''fully qualified domain name''''' or '''''IP address'''''

Eg
.\\
@@server-name=Papercut_servername
.domain@@\\
or\\
@@server-name=Papercut server IP address@@\\

If there is still a problem with
the details link displaying the users webpage after making this change,\\
please [[https://www.papercut.com/contact/ | contact support]]
for assistance.
December 09, 2014, at 05:44 AM by Shane Higgins -
Changed line 12 from:
@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
to:
@@[app server]\client\mac\pcclent.app\contents\resources\config.properties@@ file\\
Changed lines 15-30 from:
At times Safari may not see this as a network address and so enters the address as (:title Papercut Client Details Link not working on Safari browser:)


!!! Symptom
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari

!!!Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.

The PaperCut server name is stored in the:

@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as www.PaperCut_server.com
which will not launch the userís webpage.
to:
At times Safari may not see this as a network address and so enters the address as [@www.PaperCut_server.com@] which will not launch the userís webpage.
Deleted lines 23-54:
 (:title Papercut Client Details Link not working on Safari browser:)


!!! Symptom
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari

!!!Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.

The PaperCut server name is stored in the:

@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as @www.PaperCut_server.com@ which will not launch the userís webpage.

!!!Solution

To avoid this change the server-name= to a fully qualified domain name or IP address
server-name=PaperCut_server.domain
or
server-name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying the users webpage after making this change, please contact support for assistance.
 [@www.papercut_server.com@] which will not launch the userís webpage.

!!!Solution

To avoid this change the server-name= to a fully qualified domain name or IP address
server-name=PaperCut_server.domain
or
server-name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying the users webpage after making this change, please contact support for assistance.
December 09, 2014, at 05:39 AM by Shane Higgins -
Changed lines 52-53 from:
At times Safari may not see this as a network address and so enters the address as www.PaperCut_server.com which will not launch the userís webpage.
to:
At times Safari may not see this as a network address and so enters the address as @www.PaperCut_server.com@ which will not launch the userís webpage.
December 09, 2014, at 05:36 AM by Shane Higgins -
Changed lines 15-16 from:
At times Safari may not see this as a network address and so enters the address as 'www.papercut_server.com which will not launch the userís webpage.
to:
At times Safari may not see this as a network address and so enters the address as (:title Papercut Client Details Link not working on Safari browser:)


!!! Symptom
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari

!!!Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.

The PaperCut server name is stored in the:

@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as www.PaperCut
_server.com which will not launch the userís webpage.
Added lines 38-69:
 (:title Papercut Client Details Link not working on Safari browser:)


!!! Symptom
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari

!!!Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.

The PaperCut server name is stored in the:

@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as www.PaperCut_server.com which will not launch the userís webpage.

!!!Solution

To avoid this change the server-name= to a fully qualified domain name or IP address
server-name=PaperCut_server.domain
or
server-name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying the users webpage after making this change, please contact support for assistance.
 [@www.papercut_server.com@] which will not launch the userís webpage.

!!!Solution

To avoid this change the server-name= to a fully qualified domain name or IP address
server-name=PaperCut_server.domain
or
server-name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying the users webpage after making this change, please contact support for assistance.
December 09, 2014, at 05:33 AM by Shane Higgins -
Changed lines 15-16 from:
At times Safari may not see this as a network address and so enters the address as ''www.papercut_server.com which will not launch the userís webpage.
to:
At times Safari may not see this as a network address and so enters the address as 'www.papercut_server.com which will not launch the userís webpage.
December 09, 2014, at 05:32 AM by Shane Higgins -
Added lines 1-23:
(:title Papercut Client Details Link not working on Safari browser:)


!!! Symptom
When the PaperCut client '''''Details''''' link is clicked in a Mac environment, users are not taken to their login window when using Safari

!!!Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.

The PaperCut server name is stored in the:

@@[app server]\client\mac\pcclent.app\contents\resources\cofig.properties@@ file\\
server-name=PaperCut_servername

At times Safari may not see this as a network address and so enters the address as ''www.papercut_server.com which will not launch the userís webpage.

!!!Solution

To avoid this change the server-name= to a fully qualified domain name or IP address
server-name=PaperCut_server.domain
or
server-name=IP address eg.  10.10.10.5
If there is still a problem with the details link displaying the users webpage after making this change, please contact support for assistance.

Comments

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Article last modified on December 09, 2014, at 06:12 AM
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