Mac OS 10.9 (Mavericks) Known Issues [Legacy]

KB Home   |   Mac OS 10.9 (Mavericks) Known Issues [Legacy]

Main.MacOS109KnownIssues History

Hide minor edits - Show changes to output

March 27, 2019, at 05:01 AM by Mel Zouzoulas - Updated to mention the support web form
Changed line 20 from:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, along with attaching your current PaperCut license. The license file can be found in @@Applications\PaperCut NG\Server\@@ and is called @@application.license@@.
to:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can reach out to us via (http://support.papercut.com) including your company name, along with attaching your current PaperCut license. The license file can be found in @@Applications\PaperCut NG\Server\@@ and is called @@application.license@@.
November 12, 2014, at 02:18 AM by TimG - Updated to show that these issues have been resolved
Changed lines 1-3 from:
(:title Mac OS 10.9 (Mavericks) Known Issues:)

!!!Apple Mac OS 10.9 update causes PaperCut's Application Server to be unresponsive
to:
(:title Mac OS 10.9 (Mavericks) Known Issues [Legacy]:)

''Note that this page is now considered legacy - all issues with 10.9 were resolved in the 13.5 release of PaperCut, and there are currently a large number of customers using 10.9 as servers and clients in their organizations''

!!!Apple Mac OS 10.9 update causes PaperCut's Application Server to be unresponsive (Resolved in PaperCut 13.5 Build 24862)

August 11, 2014, at 04:24 PM by TimG - Removed old download links
Deleted lines 18-20:
If you are currently using PaperCut MF, [[https://www.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.4.24365-mac.dmg|please download and install this file]].\\
If you are currently using PaperCut NG, [[https://www.papercut.com/anonftp/pub/pcng/13.x/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].

Changed line 3 from:
!!!Apple Mac OS 10.9 Update (22nd Oct 13) Causes PaperCut's Application Server to be Unresponsive
to:
!!!Apple Mac OS 10.9 update causes PaperCut's Application Server to be unresponsive
Changed line 3 from:
!!!PaperCut's Application Server is unresponsive
to:
!!!Apple Mac OS 10.9 Update (22nd Oct 13) Causes PaperCut's Application Server to be Unresponsive
Changed lines 19-21 from:
If you are currently using PaperCut MF, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].\\
If you are currently using PaperCut NG, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcmf-setup-13.4.24365-mac.dmg|please download and install this file]].
to:
If you are currently using PaperCut MF, [[https://www.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.4.24365-mac.dmg|please download and install this file]].\\
If you are currently using PaperCut NG, [[https://www.papercut.com/anonftp/pub/pcng/13.x/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].
Added line 22:
Please make sure you follow the recommended upgrade procedure, [[https://www.papercut.com/kb/Main/UpgradingNG|outlined here]].
Changed line 28 from:
''Categories:'' [[Category.Apple Mac OS X|+]], [[Category.Mac|+]], [[Category.Administration|+]]]
to:
''Categories:'' [[Category.Mac|+]], [[Category.Administration|+]]
Changed line 30 from:
[-Keywords: TODO keywords here if needed-]
to:
[-Keywords: mavericks, 10.9, mac, unresponsive, 404, disasbled, access-]
Changed lines 6-7 from:
If you have already installed the Mavericks update for Mac OS, there are two steps you can choose to run through.
to:
If you have already installed the Mavericks update for Mac OS, there are two steps you can choose to run through, depending on what you would like to do. Both fixes have been confirmed working by PaperCut internally, as well as customer feedback.
Deleted lines 26-27:
TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous
Changed line 28 from:
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
to:
''Categories:'' [[Category.Apple Mac OS X|+]], [[Category.Mac|+]], [[Category.Administration|+]]]
Changed lines 17-20 from:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, and the license associated with your PaperCut installation. The license file can be found in @@Applications\PaperCut NG\Server\@@ and is called @@application.license@@.

If you are currently using PaperCut MF, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].
to:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, along with attaching your current PaperCut license. The license file can be found in @@Applications\PaperCut NG\Server\@@ and is called @@application.license@@.

If you are currently using PaperCut MF, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].\\
Added line 20:
Added lines 19-21:
If you are currently using PaperCut MF, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcng-setup-13.4.24359-mac.dmg|please download and install this file]].
If you are currently using PaperCut NG, [[http://internal.papercutsoftware.com/files/2013-10/Mavericks/pcmf-setup-13.4.24365-mac.dmg|please download and install this file]].

Changed lines 9-10 from:
* '''PaperCut update''' -
to:
* '''PaperCut update''' - A PaperCut update can be downloaded and installed over your previous installation of PaperCut, which includes the future built-in changes for Mac OS 10.9 Mavericks.
Changed lines 17-25 from:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, and the license associated with your PaperCut installation. The license file can be found in Applications\PaperCut NG\Server\ and is called ''application.license''.



If you would like a link to the PaperCut update that will help with this issue, please ensure that
This hotfix will work for PaperCut installations 10.0 and above. If you have an earlier version of PaperCut
, please [[https://www.papercut.com/contact/|contact us]] for a customized hotfix.

The issue described is brought on after the update "[[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java for OS X 2013-004]]" is applied and has been reported to affect other software. As mentioned before, this has now been fixed in a revised release made by Apple
.
to:
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, and the license associated with your PaperCut installation. The license file can be found in @@Applications\PaperCut NG\Server\@@ and is called @@application.license@@.

!!!Cause of the issue
The issue described is brought on after changes were made to the way Mac OS X bundled Java within their operating system. All previous versions of Mac OS X had included Java dependencies
, but were removed in 10.9 Mavericks.
Changed line 3 from:
!!!PaperCut no longer starts
to:
!!!PaperCut's Application Server is unresponsive
Changed lines 8-10 from:
* '''Java update''' - A Java update can be manually downloaded that has been confirmed by customers to fix this issue
* '''PaperCut update''' - You can email in a screenshot of your About tab showing the version of PaperCut you are running, and you will be emailed a link to a revised version of PaperCut version 13.4.
to:
* '''Java update''' - A Java update can be manually downloaded that has been confirmed by customers to fix this issue and should be downloaded immediately if you have already updated your Mac OS to 10.9
* '''PaperCut update''' -

Changed lines 12-15 from:
A manual update can be run on Mavericks that has been confirmed to remedy this issue. The update is available [[http://support.apple.com/kb/DL1572?viewlocale=en_US|here]].

Once
this file has been replaced, restart the PaperCut client by ending it in Activity Monitor and launching it again from the Applications section.
to:
A manual update can be run on Mavericks that has been confirmed to remedy this issue. The update is available [[http://support.apple.com/kb/DL1572?viewlocale=en_US|here]]. Once this has been installed, please [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html|restart]] the PaperCut Application Server services.
Added lines 15-21:
You may also wish to update your PaperCut installation to a build fixing this issue. Any future builds of PaperCut will have this fix implemented by default. Before downloading and installing this update, please ensure that you are licensed for version 13 of PaperCut. This can be checked on the About tab of your current PaperCut installation.

If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can send an email to support@papercut.com including your company name, and the license associated with your PaperCut installation. The license file can be found in Applications\PaperCut NG\Server\ and is called ''application.license''.



If you would like a link to the PaperCut update that will help with this issue, please ensure that
Added lines 1-28:
(:title Mac OS 10.9 (Mavericks) Known Issues:)

!!!PaperCut no longer starts
The recent release of Mavericks 10.9 for Mac OS has caused PaperCut to become unresponsive and unaccessible. This was identified as a priority issue. Our development team have already developed a fix for this issue, and is due to be released in the next minor release of PaperCut. Please do not update to Mavericks until our [[https://www.papercut.com/release-history/|Release History]] indicates a new build for Mavericks 10.9.

If you have already installed the Mavericks update for Mac OS, there are two steps you can choose to run through.

* '''Java update''' - A Java update can be manually downloaded that has been confirmed by customers to fix this issue
* '''PaperCut update''' - You can email in a screenshot of your About tab showing the version of PaperCut you are running, and you will be emailed a link to a revised version of PaperCut version 13.4.

!!!Java update
A manual update can be run on Mavericks that has been confirmed to remedy this issue. The update is available [[http://support.apple.com/kb/DL1572?viewlocale=en_US|here]].

Once this file has been replaced, restart the PaperCut client by ending it in Activity Monitor and launching it again from the Applications section.

!!!PaperCut update
This hotfix will work for PaperCut installations 10.0 and above. If you have an earlier version of PaperCut, please [[https://www.papercut.com/contact/|contact us]] for a customized hotfix.

The issue described is brought on after the update "[[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java for OS X 2013-004]]" is applied and has been reported to affect other software. As mentioned before, this has now been fixed in a revised release made by Apple.

Keep an eye on our [[https://www.papercut.com/release-history/|Release History]] for updates.

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on March 27, 2019, at 05:01 AM
Printable View   |   Article History   |   Edit Article