Konica Minolta embedded application shows "Connecting to server"

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Main.KonicaMinoltaEmbeddedConnectingToServer History

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August 18, 2014, at 01:16 AM by 203.222.91.204 -
Changed line 38 from:
[-Keywords: can't connect, can't log in-]
to:
[-Keywords: can't connect, can't log in, Konica, Minolta-]
August 18, 2014, at 01:09 AM by matt - improved config instructions with multiple ip addresses
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# Does the device have the latest firmware installed? Connection problems may occur with older firmware versions on some devices. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device's web interface.
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-->The Konica Minolta device uses the primary IP address to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
to:
-->The Konica Minolta device uses the primary IP address to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).  Once changed, restart the application server for this to take effect.

# Does the device have the latest firmware installed? Connection problems may occur with older firmware versions on some devices. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device's web interface
.
May 01, 2014, at 05:55 AM by 203.12.22.94 -
Changed lines 27-28 from:
-->The Primary IP address will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
to:
-->The Konica Minolta device uses the primary IP address to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
May 01, 2014, at 05:51 AM by 203.12.22.94 -
Changed lines 25-26 from:
-->@@# System details: max memory: 910.5 MB, processors: 4, free space: 35,464.3 MB, hostname: myserver, IP addresses: [192.168.1.46, 192.168.1.23] (Primary: 192.168.1.23), runtime: 1.7.0_45-b18, time-zone: Australia/Sydney, calendar: GregorianCalendar, locale: en_AU, encoding: UTF-8@@
to:
-->@@# System details: max memory: 910.5 MB, processors: 4, free space: 35,464.3 MB, hostname: myserver, IP addresses: [192.168.1.46, 192.168.1.23] (Primary: 192.168.1.23), runtime: 1.7.0_45-b18, time-zone: Australia/Sydney, calendar: `GregorianCalendar, locale: en_AU, encoding: UTF-8@@
May 01, 2014, at 05:48 AM by 203.12.22.94 -
Changed lines 25-28 from:
-->@@# System details: max memory: 493.1 MB, processors: 2, free space: 119,516.8 MB, hostname: aragorn, IP addresses: [192.168.1.23, fe80:0:0:0:d168:5b94:721c:19b3%10], runtime: 1.6.0_11-b03, time-zone: Australia/Sydney, locale: en_AU, encoding: windows-1252@@

-->The first IP address in the list of "IP addresses: [ ... ]"
will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
to:
-->@@# System details: max memory: 910.5 MB, processors: 4, free space: 35,464.3 MB, hostname: myserver, IP addresses: [192.168.1.46, 192.168.1.23] (Primary: 192.168.1.23), runtime: 1.7.0_45-b18, time-zone: Australia/Sydney, calendar: GregorianCalendar, locale: en_AU, encoding: UTF-8@@

-->The Primary IP address will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
Changed lines 31-32 from:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own `PageScope Enterprise Suite has been found to be interfering even when deactivated.
to:
# Check whether other MFD embedded or server applications might be interfering with PaperCut, e.g. Konica's own `PageScope Enterprise Suite has been found to interfere even when deactivated.
Added lines 17-20:
# Check the manual of the PaperCut embedded application for Konica Minolta for requirements on certificate verification settings in the device's web interface and verify that all these requirements have been met. In particular:
** Check that Certificate Verification has been disabled in the Network -> `OpenAPI section ("Do not request"/"Do not confirm").
** Check that Certificate Verification in the Security section (on newer devices only) has been set to OFF.

Changed line 38 from:
[-Keywords: can't connect, can't log in-]
to:
[-Keywords: can't connect, can't log in-]
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# Some customers have reported the situation improving when enabling the NTP server on the device. The relationship between NTP and the "Connecting to server ..." problem is not entirely clear, however it is worth giving a try.
Changed lines 25-26 from:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own 'PageScope Enterprise Suite has been found to be interfering even when deactivated.
to:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own `PageScope Enterprise Suite has been found to be interfering even when deactivated.
Changed lines 25-26 from:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own PageScope Enterprise Suite has been found to be interfering even when deactivated.
to:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own 'PageScope Enterprise Suite has been found to be interfering even when deactivated.
Added lines 25-26:
# Check whether other MFD embedded or server applications might be interfering with PaperCut. E.g. Konica's own PageScope Enterprise Suite has been found to be interfering even when deactivated.
Changed line 28 from:
''Categories:'' [[Category.PaperCutMF|+]], [[Category.Troubleshooting|+]]
to:
''Categories:'' [[Category.PaperCutMF|+]], [[Category.KonicaMinoltaEmbedded|+]] [[Category.Troubleshooting|+]]
Added lines 25-26:
# If none of the above helps, we recommend using [[http://www.wireshark.org | WireShark]] to capture a network trace of packets transmitted by the MFD during the logon process. Make sure to capture from a PC on the same LAN segment as the MFD with no routers/switches in between. Send the trace as a PCAP file to support to help with diagnosing.
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(:title Konica Minolta embedded application shows "Connecting to server" :)
to:
(:title Konica Minolta embedded application shows "Connecting to server":)
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* What is the IP address of the primary server? When starting the application server service, e.g. after a reboot or, in Windows, through Control Panel > Administrative Tools > Services > PaperCut Application Server, you will find a line like this in the log file @@[app-dir]/server/logs/server.log@@:
to:
# Is the device's network connection functional?

# Is there a useful error message displayed in the PaperCut admin interface at "@@Devices -> [device] -
> Device status@@" (gray box)?

# Try switching off the device for 5 seconds and switching it on again.  This may resolve some network connectivity issues.

# Can the device connect to the PaperCut server on port 9192?  You may need to check routers and firewalls, including the Windows software firewall.  A good way to test this is to telnet to the serverís IP address on port 9192 (@@telnet 1.2.3.4 9192@@).

# Does the device have the latest firmware installed? Connection problems may occur with older firmware versions on some devices. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device's web interface.

# What is the IP address of the primary server? When starting the application server service, e.g. after a reboot or, in Windows, through Control Panel > Administrative Tools > Services > PaperCut Application Server, you will find a line like this in the log file @@[app-path
]/server/logs/server.log@@:
Changed lines 23-28 from:
-->The first IP address in the list of "IP addresses: [ ... ]" will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the 'Options' tab, under "Actions" on the left (not to be confused with the Config Editor on the 'Devices' tab).

* Is the network set up correctly so that the Konica Minolta device can reach the primary server on port 9192? Please check routers and firewalls. Port 9192 may have to be opened on the primary server's operating system firewall.

* Does the device have the latest firmware installed? Older firmware versions on some devices have been show to exhibit connection problems. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device's web interface
.
to:
-->The first IP address in the list of "IP addresses: [ ... ]" will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the "Options" tab, under "Actions" on the left (not to be confused with the Config Editor on the "Devices" tab).
Changed line 26 from:
''Categories:'' [[Category.PaperCutMF|+]]
to:
''Categories:'' [[Category.PaperCutMF|+]], [[Category.Troubleshooting|+]]
Changed line 28 from:
to:
[-Keywords: can't connect, can't log in-]
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When pressing the on-screen "Login" button in the Konica Minolta embedded application, the device panel may show "Connecting to server" for an extended time.

Please check
:
to:
This KB article relates to '''PaperCut MF''', the edition of PaperCut that implements [[http://www.papercut-mf.com/|copier control]].

Q: When I press the on-screen
"Login" button in the Konica Minolta embedded application, the device panel shows "Connecting to server" for an extended time. How can I fix this?

A
: Please check the following:
Changed line 20 from:
''Categories:'' [[Category.KonicaMinolta|+]]
to:
''Categories:'' [[Category.PaperCutMF|+]]
May 25, 2011, at 12:00 AM by 202.129.124.120 -
Changed lines 10-11 from:
-->The first IP address in the list of "IP addresses: [ ... ]" will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the Options tab, under "Actions" on the left.
to:
-->The first IP address in the list of "IP addresses: [ ... ]" will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the 'Options' tab, under "Actions" on the left (not to be confused with the Config Editor on the 'Devices' tab).
Added lines 1-19:
(:title Konica Minolta embedded application shows "Connecting to server" :)

When pressing the on-screen "Login" button in the Konica Minolta embedded application, the device panel may show "Connecting to server" for an extended time.

Please check:
* What is the IP address of the primary server? When starting the application server service, e.g. after a reboot or, in Windows, through Control Panel > Administrative Tools > Services > PaperCut Application Server, you will find a line like this in the log file @@[app-dir]/server/logs/server.log@@:

-->@@# System details: max memory: 493.1 MB, processors: 2, free space: 119,516.8 MB, hostname: aragorn, IP addresses: [192.168.1.23, fe80:0:0:0:d168:5b94:721c:19b3%10], runtime: 1.6.0_11-b03, time-zone: Australia/Sydney, locale: en_AU, encoding: windows-1252@@

-->The first IP address in the list of "IP addresses: [ ... ]" will be the one that the Konica Minolta device uses to contact the PaperCut server. If you want it to use another address, e.g. if you have multiple interfaces, please change the option "system.network-address" in the Config Editor (Advanced), which you will find in the administrator web interface on the Options tab, under "Actions" on the left.

* Is the network set up correctly so that the Konica Minolta device can reach the primary server on port 9192? Please check routers and firewalls. Port 9192 may have to be opened on the primary server's operating system firewall.

* Does the device have the latest firmware installed? Older firmware versions on some devices have been show to exhibit connection problems. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device's web interface.

----
''Categories:'' [[Category.KonicaMinolta|+]]
----

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Article last modified on August 18, 2014, at 01:16 AM
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