Known Issues with Olivetti Devices and PaperCut MF

PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.


Issue ID

Description

Reported in

Status

Resolved in

PC-17121

Device error messages not displaying on the device screen
More info…

18.3

Open

Other known issues, not specific to the Olivetti Platform are covered in:




PC-17121: Issue with device error messages not appearing

Olivetti customers have reported that on the devices listed below, error messages generated by the copier related to things such as paper jams or open trays may not appear. The error light will still be lit.

Investigations suggest that this is an issue with the display subsystem of the device, which is incorrectly writing the error messages “behind” the PaperCut screens. The issue has been raised with Olivetti, but there is no information currently on when or if a fix will be available.

Affected devices:

  • C758
  • MF309
  • MF654
  • MF759


Categories: Known Issues, Devices

Keywords: Olivetti, OpenAPI 2.3, OpenAPI 3.1, OpenAPI 4.0, mf-only

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