Known device integration issues with recent releases of PaperCut MF

KB Home   |   Known device integration issues with recent releases of PaperCut MF

Main.KnownIssuesMF History

Hide minor edits - Show changes to output

August 28, 2017, at 03:20 AM by Rohan Port - Added 'RFIDeas 241 Client Mode slowness' issue
Changed line 26 from:
11259
to:
12181
Changed line 28 from:
Certificate is expired when installing on Samsung copiers. [[#i11259| More info...]]
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode. [[#i12181| More info...]]
Changed lines 30-32 from:
All versions (since April 15 2017)
(:cell class=resolved:)
Resolved
to:
All versions (since July 26 2017)
(:cell class=unresolved:)
Open
Changed line 34 from:
Workaround available
to:
Pending [=RFIDeas=] releasing a new firmware
Changed line 38 from:
10959
to:
11259
Changed lines 40-42 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959
| More info...]]
to:
Certificate is expired when installing on Samsung copiers. [[#i11259| More info...]]
Changed lines 42-44 from:
MF 17.0.2

(:cell class=resolved :)
to:
All versions (since April 15 2017)
(:cell class=resolved
:)
Changed line 46 from:
17.0.4
to:
Workaround available
Added line 48:
Changed line 50 from:
10603
to:
10959
Changed line 52 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
to:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
Changed line 54 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
[[#i10959| More info...]]
Changed lines 56-57 from:
MF 16.4 (Build 38868)\\
NG 16
.4 (Build 38875)
to:
MF 17.0.2
Changed line 61 from:
16.4 (Build 39037)
to:
17.0.4
Deleted line 62:
Changed line 64 from:
8810
to:
10603
Changed lines 66-68 from:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
\\
First reported: Fri, January 6th 2017 [[#i10603
| More info...]]
Changed lines 70-71 from:
16.0 (Build 34962)\\
16.0 (Build 34949)
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed line 75 from:
16.0 (Build 35130)
to:
16.4 (Build 39037)
Added line 77:
Changed line 79 from:
8808
to:
8810
Changed line 81 from:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
Changed line 91 from:
8815
to:
8808
Changed line 93 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
to:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
Changed line 103 from:
8618
to:
8815
Changed line 105 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 107-110 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
(:cell class=resolved :)
Resolved
Changed line 112 from:
Workaround available
to:
16.0 (Build 35130)
Changed line 115 from:
8345
to:
8618
Changed lines 117-118 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 119-121 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 124 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 127 from:
8214
to:
8345
Changed lines 129-130 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 132-133 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 136 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 139 from:
7966
to:
8214
Changed line 141 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed line 148 from:
16.1 (Build 35678)
to:
16.0 (Build 34949)
Changed line 151 from:
7717
to:
7966
Changed line 153 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 155:
15.3 (Build 34420)\\
Changed line 160 from:
15.3 (Build 34420)
to:
16.1 (Build 35678)
Changed line 163 from:
7553
to:
7717
Changed line 165 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 167 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 171 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 174 from:
7401
to:
7553
Changed line 176 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 178-179 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 182 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 185 from:
6352
to:
7401
Changed line 187 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 189-190 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 194 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 197 from:
490019
to:
6352
Changed lines 199-200 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 201-203 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 205 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 208 from:
490018
to:
490019
Changed lines 210-211 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 220 from:
490017
to:
490018
Changed lines 222-223 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 225 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 232 from:
490016
to:
490017
Changed lines 234-235 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 237-239 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 241 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 244 from:
490015
to:
490016
Changed lines 246-247 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 249 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 253 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 256 from:
490014
to:
490015
Changed lines 258-259 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 262-263 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 265 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 268 from:
000008
to:
490014
Changed lines 270-271 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 273 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 278-289:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Added lines 315-324:

----


[[#i12181]]
!!!12181: Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode. (since July 26th, 2017)

When using '[=RFIDeas=] 241 Client Mode' as the connection type for a Network Card Reader, there may be a short delay (~3 seconds) from when the card is swiped, until when the swipe is registered by the PaperCut App Server.

The '[=RFIDeas=] 241 Client Mode' interface itself is responsible for this delay, and as such PaperCut cannot provide any improvements for it. [=RFIDeas=] have mentioned that they are aware of this delay and are working on bringing out an improved firmware.
May 23, 2017, at 06:27 PM by 49.185.184.214 -
Changed line 300 from:
* [[KnownIssuesToshibaMDSEmbedded|Toshiba (MDS) Onboard]]
to:
* [[KnownIssuesToshibaMDSEmbedded|Toshiba (MDS)]]
May 23, 2017, at 06:22 PM by 49.185.184.214 -
May 23, 2017, at 06:19 PM by 49.185.184.214 -
Added line 300:
* [[KnownIssuesToshibaMDSEmbedded|Toshiba (MDS) Onboard]]
Changed lines 31-32 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
April 28, 2017, at 04:11 PM by priyanka - Added information about thew new Samsung PAR file being available to fix the expired license issue.
Changed lines 311-313 from:
The certificate used to sign the par expired on the weekend (15th April, 2017) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April, 2017 so we will be able to get an updated PAR out soon.

As a workaround,  please
change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.
to:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at mailto:support@papercut.com.
It will also be available in the next release of PaperCut. (17.1)

Another alternate option is to
change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.
April 19, 2017, at 08:03 PM by priyanka - Added information about Samsung Expired Certificate
Changed line 26 from:
10959
to:
11259
Changed lines 28-30 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959
| More info...]]
to:
Certificate is expired when installing on Samsung copiers. [[#i11259| More info...]]
Changed lines 30-33 from:
MF 17.0.2

(:cell class=resolved :)
Resolved
to:
All versions (since April 15 2017)
(:cell class=unresolved:)
Open
Changed line 34 from:
17.0.4
to:
Workaround available
Added line 36:
Changed line 38 from:
10603
to:
10959
Changed line 40 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
to:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
Changed line 42 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
[[#i10959| More info...]]
Changed lines 44-45 from:
MF 16.4 (Build 38868)\\
NG 16
.4 (Build 38875)
to:
MF 17.0.2
Changed line 49 from:
16.4 (Build 39037)
to:
17.0.4
Deleted line 50:
Changed line 52 from:
8810
to:
10603
Changed lines 54-56 from:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
\\
First reported: Fri, January 6th 2017 [[#i10603
| More info...]]
Changed lines 58-59 from:
16.0 (Build 34962)\\
16.0 (Build 34949)
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed line 63 from:
16.0 (Build 35130)
to:
16.4 (Build 39037)
Added line 65:
Changed line 67 from:
8808
to:
8810
Changed line 69 from:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
Changed line 79 from:
8815
to:
8808
Changed line 81 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
to:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
Changed line 91 from:
8618
to:
8815
Changed line 93 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 95-98 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
(:cell class=resolved :)
Resolved
Changed line 100 from:
Workaround available
to:
16.0 (Build 35130)
Changed line 103 from:
8345
to:
8618
Changed lines 105-106 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 107-109 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 112 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 115 from:
8214
to:
8345
Changed lines 117-118 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 120-121 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 124 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 127 from:
7966
to:
8214
Changed line 129 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed line 136 from:
16.1 (Build 35678)
to:
16.0 (Build 34949)
Changed line 139 from:
7717
to:
7966
Changed line 141 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 143:
15.3 (Build 34420)\\
Changed line 148 from:
15.3 (Build 34420)
to:
16.1 (Build 35678)
Changed line 151 from:
7553
to:
7717
Changed line 153 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 155 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 159 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 162 from:
7401
to:
7553
Changed line 164 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 166-167 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 170 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 173 from:
6352
to:
7401
Changed line 175 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 177-178 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 182 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 185 from:
490019
to:
6352
Changed lines 187-188 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 189-191 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 193 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 196 from:
490018
to:
490019
Changed lines 198-199 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 208 from:
490017
to:
490018
Changed lines 210-211 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 213 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 220 from:
490016
to:
490017
Changed lines 222-223 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 225-227 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 229 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 232 from:
490015
to:
490016
Changed lines 234-235 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 237 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 241 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 244 from:
490014
to:
490015
Changed lines 246-247 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 250-251 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 253 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 256 from:
000008
to:
490014
Changed lines 258-259 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 261 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 266-277:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Added lines 302-317:

----


[[#i11259]]
!!!11259: Certificate expired error when installating PaperCut. (since April 15th, 2017)

During the installation of the Samsung "PAR" file to the copier, the installing user may be shown an error about the certificate being expired. The resulting error halts the installation.

The certificate used to sign the par expired on the weekend (15th April, 2017) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April, 2017 so we will be able to get an updated PAR out soon.

As a workaround,  please change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.

It will affect all versions of PaperCut but only customers doing new installations or updating the PAR file will see this issue.

Existing installations are not affected.
March 23, 2017, at 12:34 AM by Mel Zouzoulas -
Changed lines 34-35 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 37 from:
Workaround available
to:
17.0.4
March 20, 2017, at 03:20 AM by Shilpa Shankar - Added link to: * [[KnownIssuesCanon|Canon Embedded ]]
Changed lines 276-277 from:
*[[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
to:
* [[KnownIssuesCanon|Canon Embedded ]]
*
[[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
March 19, 2017, at 09:49 PM by Mel Zouzoulas -
Changed line 34 from:
(:cell class=resolved :)
to:
(:cell class=unresolved :)
March 08, 2017, at 08:37 PM by Mel Zouzoulas -
Changed lines 297-299 from:
When you're trying to access a Value Loader or Kiosk from the PaperCut Admin console > Devices tab, the following error occurs: Unable to resolve expression 'supportsGuestAccessAndUserAuthMix()' for web.components.....
to:
When you're trying to access a Value Loader or Kiosk from the PaperCut Admin console > Devices tab, the following error occurs:

[@
Unable to resolve expression 'supportsGuestAccessAndUserAuthMix()' for web.components..... @]
March 08, 2017, at 08:36 PM by Mel Zouzoulas -
Changed line 297 from:
When you're trying to access a Value Loader or Kiosk from the PaperCut Admin console > Devices tab, the following error occurs: Unable to resolve expression 'supportsGuestAccessAndUserAuthMix()' for web.components.DeviceAuthOptions$Enhance_74@6ecdf336[DeviceDetails/deviceAuthOptions]
to:
When you're trying to access a Value Loader or Kiosk from the PaperCut Admin console > Devices tab, the following error occurs: Unable to resolve expression 'supportsGuestAccessAndUserAuthMix()' for web.components.....
March 08, 2017, at 08:35 PM by Mel Zouzoulas -
Added line 297:
When you're trying to access a Value Loader or Kiosk from the PaperCut Admin console > Devices tab, the following error occurs: Unable to resolve expression 'supportsGuestAccessAndUserAuthMix()' for web.components.DeviceAuthOptions$Enhance_74@6ecdf336[DeviceDetails/deviceAuthOptions]
March 08, 2017, at 09:05 AM by Mel Zouzoulas - Added PC-10959 issue
Changed lines 295-296 from:
!!!10959: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.
to:
!!!10959: An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.

Changed line 306 from:
!!!10603: An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.
March 08, 2017, at 09:03 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 30 from:
[[#i10603| More info...]]
to:
[[#i10959| More info...]]
March 08, 2017, at 09:01 AM by Mel Zouzoulas - Added PC-10959 issue
Changed lines 297-300 from:
As part of version 16.4, we’ve enhanced the experience across Release Stations to block users from releasing print jobs to a printer in error, and to provide them with a meaningful message to help them resolve the issue.

Although the update has been designed to offer backwards compatibility with Release Stations that were not updated, there is one scenario where this is not the case.
* When releasing all jobs using the Standard Release Station (pc-release.exe), or a custom XML-RPC. 
to:
Please contact PaperCut support for the hot-fix build.
March 08, 2017, at 08:59 AM by Mel Zouzoulas - Added PC-10959 issue
Changed lines 293-295 from:
[[#i10603]]

!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.
to:
[[#i10959]]

!!!10959: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.
March 08, 2017, at 08:57 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 28 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks
to:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
Changed lines 306-308 from:
[[#i10959]]

!!!10959: An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
[[#i10603]]

!!!10603: An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
March 08, 2017, at 08:56 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 30 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
[[#i10603| More info...]]
Changed lines 306-308 from:
[[#i10603]]

!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.
to:
[[#i10959]]

!!!10959: An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
March 08, 2017, at 08:54 AM by Mel Zouzoulas - Added PC-10959 issue
Added lines 289-300:

----


[[#i10603]]

!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.

As part of version 16.4, we’ve enhanced the experience across Release Stations to block users from releasing print jobs to a printer in error, and to provide them with a meaningful message to help them resolve the issue.

Although the update has been designed to offer backwards compatibility with Release Stations that were not updated, there is one scenario where this is not the case.
* When releasing all jobs using the Standard Release Station (pc-release.exe), or a custom XML-RPC. 
March 08, 2017, at 08:52 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 28 from:
Testing 1111111C.
to:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks
March 08, 2017, at 08:51 AM by Mel Zouzoulas - Added PC-10959 issue
Added lines 35-36:
Open
(:cell :)
Deleted lines 37-38:
(:cell :)
16.4 (Build 39037)
March 08, 2017, at 08:49 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 35 from:
Resolved
to:
Workaround available
Changed line 49 from:
Workaround available
to:
Resolved
March 08, 2017, at 08:48 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 49 from:
Resolved
to:
Workaround available
March 08, 2017, at 08:48 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 33 from:
NG 16.4 (Build 38875)
to:
March 08, 2017, at 08:47 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 32 from:
MF 17.0.2\\
to:
MF 17.0.2
March 08, 2017, at 08:47 AM by Mel Zouzoulas - Added PC-10959 issue
Added line 33:
NG 16.4 (Build 38875)
March 08, 2017, at 08:46 AM by Mel Zouzoulas - Added PC-10959 issue
Deleted line 32:
NG 16.4 (Build 38875)
March 08, 2017, at 08:45 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 32 from:
MF 16.4 (Build 38868)\\
to:
MF 17.0.2\\
March 08, 2017, at 08:43 AM by Mel Zouzoulas - Added PC-10959 issue
Deleted line 24:
Changed line 26 from:
10603
to:
10959
Changed line 28 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
to:
Testing 1111111C.
March 08, 2017, at 08:43 AM by Mel Zouzoulas - Added PC-10959 issue
Added lines 23-38:
(:comment ******************************  New Issue Row  **************************************************** :)


(:cellnr :)
10603
(:cell class=description :)
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
\\
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
(:cell :)
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
(:cell class=resolved :)
Resolved
(:cell :)
16.4 (Build 39037)
March 08, 2017, at 08:41 AM by Mel Zouzoulas - Added PC-10959 issue
Deleted line 23:
Changed line 25 from:
10959
to:
10603
Changed lines 31-32 from:
MF 17.0.2 (Build 39684)\\
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed line 34 from:
Open
to:
Resolved
Changed line 36 from:
Workaround available
to:
16.4 (Build 39037)
Deleted lines 37-49:

(:cellnr :)
10603
(:cell class=description :)
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
(:cell :)
17.0.2\\
(:cell class=resolved :)
Resolved
(:cell :)
16.0 (Build 35130)
(:comment ******************************  New Issue Row  **************************************************** :)

March 08, 2017, at 08:41 AM by Mel Zouzoulas - Added PC-10959 issue
Changed lines 42-44 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
\\
First reported: Fri, January 6th 2017 [[#i10603
| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
Changed lines 44-45 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
to:
17.0.2\\
Changed line 48 from:
16.4 (Build 39037)
to:
16.0 (Build 35130)
Added line 50:
March 08, 2017, at 08:30 AM by Mel Zouzoulas - Added PC-10959 issue
Changed line 26 from:
10603
to:
10959
Changed lines 32-33 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
to:
MF 17.0.2 (Build 39684)\\
Changed line 34 from:
Resolved
to:
Open
Changed line 36 from:
16.4 (Build 39037)
to:
Workaround available
March 08, 2017, at 08:27 AM by Mel Zouzoulas - Added PC-10959 issue
Added lines 24-39:

(:cellnr :)
10603
(:cell class=description :)
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
\\
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
(:cell :)
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
(:cell class=resolved :)
Resolved
(:cell :)
16.4 (Build 39037)
(:comment ******************************  New Issue Row  **************************************************** :)

January 10, 2017, at 09:56 AM by 110.175.185.37 -
Changed line 27 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station  when releasing all jobs to a Find Me queue,  jobs could be sent to the wrong printer.
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
January 10, 2017, at 09:52 AM by 110.175.185.37 -
Changed lines 27-29 from:
When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer if either:
* the Standard Release Station (pc-release.exe) is not upgraded
, or
* when using a custom XML-RPC integration
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station  when releasing all jobs to a Find Me queue,  jobs could be sent to the wrong printer.
Changed lines 33-34 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 36 from:
to:
16.4 (Build 39037)
January 06, 2017, at 06:11 AM by 139.130.165.134 -
Changed line 25 from:
8810
to:
10603
Changed lines 27-31 from:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
to:
When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer if either:
* the Standard Release Station (pc-release.exe) is not upgraded, or
* when using a custom XML-RPC integration
\\
First reported: Fri, January 6th 2017 [[#i10603
| More info...]]
Changed lines 33-36 from:
16.0 (Build 34962)\\
16.0 (Build 34949)
(:cell class=resolved :)
Resolved
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
(:cell class=unresolved :)
Open
Changed line 38 from:
16.0 (Build 35130)
to:
Added line 40:
Changed line 42 from:
8808
to:
8810
Changed line 44 from:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
Changed line 54 from:
8815
to:
8808
Changed line 56 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
to:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
Changed line 66 from:
8618
to:
8815
Changed line 68 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 70-73 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
(:cell class=resolved :)
Resolved
Changed line 75 from:
Workaround available
to:
16.0 (Build 35130)
Changed line 78 from:
8345
to:
8618
Changed lines 80-81 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 82-84 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 87 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 90 from:
8214
to:
8345
Changed lines 92-93 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 95-96 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 99 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 102 from:
7966
to:
8214
Changed line 104 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed line 111 from:
16.1 (Build 35678)
to:
16.0 (Build 34949)
Changed line 114 from:
7717
to:
7966
Changed line 116 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 118:
15.3 (Build 34420)\\
Changed line 123 from:
15.3 (Build 34420)
to:
16.1 (Build 35678)
Changed line 126 from:
7553
to:
7717
Changed line 128 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 130 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 134 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 137 from:
7401
to:
7553
Changed line 139 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 141-142 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 145 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 148 from:
6352
to:
7401
Changed line 150 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 152-153 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 157 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 160 from:
490019
to:
6352
Changed lines 162-163 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 164-166 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 168 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 171 from:
490018
to:
490019
Changed lines 173-174 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 183 from:
490017
to:
490018
Changed lines 185-186 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 188 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 195 from:
490016
to:
490017
Changed lines 197-198 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 200-202 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 204 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 207 from:
490015
to:
490016
Changed lines 209-210 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 212 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 216 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 219 from:
490014
to:
490015
Changed lines 221-222 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 225-226 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 228 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 231 from:
000008
to:
490014
Changed lines 233-234 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 236 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 241-252:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Added lines 279-290:
\\

[[#i10603]]

!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.

As part of version 16.4, we’ve enhanced the experience across Release Stations to block users from releasing print jobs to a printer in error, and to provide them with a meaningful message to help them resolve the issue.

Although the update has been designed to offer backwards compatibility with Release Stations that were not updated, there is one scenario where this is not the case.
* When releasing all jobs using the Standard Release Station (pc-release.exe), or a custom XML-RPC. 

----
August 24, 2016, at 06:34 AM by 139.130.165.134 -
Changed lines 103-104 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 106 from:
Workaround available
to:
16.1 (Build 35678)
August 24, 2016, at 06:32 AM by 139.130.165.134 -
Changed lines 29-30 from:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
Changed line 34 from:
v16.0 (Build 35130)
to:
16.0 (Build 35130)
Changed lines 41-42 from:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
Changed line 46 from:
v16.0 (Build 35130)
to:
16.0 (Build 35130)
Changed lines 53-54 from:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
to:
16.0 (Build 34962)\\
16.0 (Build 34949)
Changed line 58 from:
v16.0 (Build 35130)
to:
16.0 (Build 35130)
Changed lines 268-269 from:
This has been resolved in v16.0 (Build 35130).
to:
This has been resolved in 16.0 (Build 35130).
Changed lines 278-279 from:
This has been resolved in v16.0 (Build 35130).
to:
This has been resolved in 16.0 (Build 35130).
Changed lines 290-291 from:
This has been resolved in v16.0 (Build 35130).
to:
This has been resolved in 16.0 (Build 35130).
Changed lines 465-467 from:
PaperCut recommends installing your existing version or V15.0  over the top of the stalled upgrade to repair the issue.

Please contact your reseller for the V15.0 build.
to:
PaperCut recommends installing your existing version or 15.0  over the top of the stalled upgrade to repair the issue.

Please contact your reseller for the 15.0 build.
August 10, 2016, at 03:38 AM by Updated known issues for v160 - Mel Zouzoulas
August 10, 2016, at 02:40 AM by Updated known issues for v160 - Mel Zouzoulas
Changed lines 268-269 from:
Please contact support@papercut.com to obtain a hotfix.
to:
This has been resolved in v16.0 (Build 35130).
Changed lines 278-279 from:
Please contact support@papercut.com to obtain a hotfix.
to:
This has been resolved in v16.0 (Build 35130).
Changed line 290 from:
Please contact support@papercut.com to obtain a hotfix.
to:
This has been resolved in v16.0 (Build 35130).
June 06, 2016, at 12:09 AM by Mel Zouzoulas - updated the known issues for v16
Changed lines 43-44 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 46 from:
Workaround available
to:
v16.0 (Build 35130)
Changed lines 55-56 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 58 from:
Workaround available
to:
v16.0 (Build 35130)
June 06, 2016, at 12:08 AM by Mel Zouzoulas - updated the known issues for v16
Changed line 32 from:
Open
to:
Resolved
June 06, 2016, at 12:07 AM by Mel Zouzoulas - updated the known issues for v16
Changed line 31 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
Changed line 34 from:
Workaround available
to:
v16.0 (Build 35130)
March 23, 2016, at 07:50 AM by Mel Zouzoulas - Added v16.0 hot fixes
Changed line 284 from:
[[#i8808]]
to:
[[#i8815]]
March 23, 2016, at 07:24 AM by Mel Zouzoulas - Added v16.0 hot fixes
Changed line 25 from:
8808
to:
8810
Changed line 27 from:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations. [[#i8810| More info...]]
Changed line 37 from:
8815
to:
8808
Changed line 39 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
to:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
Changed line 49 from:
8618
to:
8815
Changed line 51 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 53-54 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
Changed line 61 from:
8345
to:
8618
Changed lines 63-64 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 65-67 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 70 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 73 from:
8214
to:
8345
Changed lines 75-76 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 78-79 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 82 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 85 from:
7966
to:
8214
Changed line 87 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed lines 91-92 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 94 from:
Workaround available
to:
16.0 (Build 34949)
Changed line 97 from:
7717
to:
7966
Changed line 99 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 101:
15.3 (Build 34420)\\
Changed lines 103-104 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 106 from:
15.3 (Build 34420)
to:
Workaround available
Changed line 109 from:
7553
to:
7717
Changed line 111 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 113 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 117 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 120 from:
7401
to:
7553
Changed line 122 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 124-125 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 128 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 131 from:
6352
to:
7401
Changed line 133 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 135-136 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 140 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 143 from:
490019
to:
6352
Changed lines 145-146 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 147-149 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 151 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 154 from:
490018
to:
490019
Changed lines 156-157 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 166 from:
490017
to:
490018
Changed lines 168-169 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 171 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 178 from:
490016
to:
490017
Changed lines 180-181 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 183-185 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 187 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 190 from:
490015
to:
490016
Changed lines 192-193 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 195 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 199 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 202 from:
490014
to:
490015
Changed lines 204-205 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 208-209 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 211 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 214 from:
000008
to:
490014
Changed lines 216-217 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 219 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 224-235:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Changed lines 264-268 from:

[[#i8808]]

!!!8808: When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report.
to:
[[#i8810]]

!!!8810: On the print Release Station, some print queues were missing in certain configurations.
Changed lines 270-273 from:
to:
----

\\

Changed lines 276-279 from:
!!!8815:  In certain configurations when virtual and physical queues set, you may see a direct printing error.

An issue has been found when upgrading to version 16.0 (Build 34962 or Build 34949) and you have a virtual queue and physical queue configured to display jobs on a device, you may see a direct printing error when direct printing is not configured
.
to:
!!!8808: When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report.
Added lines 280-294:
----

\\

[[#i8808]]

!!!8815:  In certain configurations when virtual and physical queues set, you may see a direct printing error.

An issue has been found when upgrading to version 16.0 (Build 34962 or Build 34949) and you have a virtual queue and physical queue configured to display jobs on a device, you may see a direct printing error when direct printing is not configured.

Please contact support@papercut.com to obtain a hotfix.

----

\\
March 23, 2016, at 07:18 AM by Mel Zouzoulas - Added v16.0 hot fixes
Changed line 25 from:
8815
to:
8808
Changed line 27 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
to:
When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report [[#i8808| More info...]]
Changed line 37 from:
8618
to:
8815
Changed line 39 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 41-42 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
Changed line 49 from:
8345
to:
8618
Changed lines 51-52 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 53-55 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 58 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 61 from:
8214
to:
8345
Changed lines 63-64 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 66-67 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 70 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 73 from:
7966
to:
8214
Changed line 75 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed lines 79-80 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 82 from:
Workaround available
to:
16.0 (Build 34949)
Changed line 85 from:
7717
to:
7966
Changed line 87 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 89:
15.3 (Build 34420)\\
Changed lines 91-92 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 94 from:
15.3 (Build 34420)
to:
Workaround available
Changed line 97 from:
7553
to:
7717
Changed line 99 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 101 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 105 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 108 from:
7401
to:
7553
Changed line 110 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 112-113 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 116 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 119 from:
6352
to:
7401
Changed line 121 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 123-124 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 128 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 131 from:
490019
to:
6352
Changed lines 133-134 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 135-137 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 139 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 142 from:
490018
to:
490019
Changed lines 144-145 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 154 from:
490017
to:
490018
Changed lines 156-157 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 159 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 166 from:
490016
to:
490017
Changed lines 168-169 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 171-173 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 175 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 178 from:
490015
to:
490016
Changed lines 180-181 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 183 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 187 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 190 from:
490014
to:
490015
Changed lines 192-193 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 196-197 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 199 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 202 from:
000008
to:
490014
Changed lines 204-205 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 207 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 212-223:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Changed lines 252-260 from:
[[#i8815]]
to:

[[#i8808]]

!!!8808: When upgrading to version 16 (Build 34962 or Build 34949), you may see an error in the executive summary report.

Please contact support@papercut.com to obtain a hotfix.


[[#i8808
]]
March 23, 2016, at 07:08 AM by Mel Zouzoulas - Added v16.0 hot fixes
Changed line 25 from:
8618
to:
8815
Changed line 27 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error [[#i8815| More info...]]
Changed lines 29-30 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
v16.0 (Build 34962)\\
v16.0 (Build 34949)
Changed line 37 from:
8345
to:
8618
Changed lines 39-40 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 41-43 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 46 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 49 from:
8214
to:
8345
Changed lines 51-52 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 54-55 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 58 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 61 from:
7966
to:
8214
Changed line 63 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed lines 67-68 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 70 from:
Workaround available
to:
16.0 (Build 34949)
Changed line 73 from:
7717
to:
7966
Changed line 75 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 77:
15.3 (Build 34420)\\
Changed lines 79-80 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 82 from:
15.3 (Build 34420)
to:
Workaround available
Changed line 85 from:
7553
to:
7717
Changed line 87 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 89 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 93 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 96 from:
7401
to:
7553
Changed line 98 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 100-101 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 104 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 107 from:
6352
to:
7401
Changed line 109 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 111-112 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 116 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 119 from:
490019
to:
6352
Changed lines 121-122 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 123-125 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 127 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 130 from:
490018
to:
490019
Changed lines 132-133 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 142 from:
490017
to:
490018
Changed lines 144-145 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 147 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 154 from:
490016
to:
490017
Changed lines 156-157 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 159-161 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 163 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 166 from:
490015
to:
490016
Changed lines 168-169 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 171 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 175 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 178 from:
490014
to:
490015
Changed lines 180-181 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 184-185 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 187 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 190 from:
000008
to:
490014
Changed lines 192-193 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 195 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 200-211:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Added lines 239-247:

[[#i8815]]

!!!8815:  In certain configurations when virtual and physical queues set, you may see a direct printing error.

An issue has been found when upgrading to version 16.0 (Build 34962 or Build 34949) and you have a virtual queue and physical queue configured to display jobs on a device, you may see a direct printing error when direct printing is not configured.

Please contact support@papercut.com to obtain a hotfix.

March 17, 2016, at 05:47 AM by 203.222.91.204 -
Changed line 25 from:
8345
to:
8618
Changed lines 27-28 from:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 29-31 from:
15.x
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34420)\\
15.3 (Build 34230)
(:cell class=unresolved :)
Open
Changed line 34 from:
FutureSmart firmware 3.7.3
to:
Workaround available
Changed line 37 from:
8214
to:
8345
Changed lines 39-40 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 42-43 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 46 from:
16.0 (Build 34949)
to:
FutureSmart firmware 3.7.3
Changed line 49 from:
7966
to:
8214
Changed line 51 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed lines 55-56 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 58 from:
Workaround available
to:
16.0 (Build 34949)
Changed line 61 from:
7717
to:
7966
Changed line 63 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 65:
15.3 (Build 34420)\\
Changed lines 67-68 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 70 from:
15.3 (Build 34420)
to:
Workaround available
Changed line 73 from:
7553
to:
7717
Changed line 75 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 77 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 81 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 84 from:
7401
to:
7553
Changed line 86 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 88-89 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 92 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 95 from:
6352
to:
7401
Changed line 97 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 99-100 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 104 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 107 from:
490019
to:
6352
Changed lines 109-110 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 111-113 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 115 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 118 from:
490018
to:
490019
Changed lines 120-121 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 130 from:
490017
to:
490018
Changed lines 132-133 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 135 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 142 from:
490016
to:
490017
Changed lines 144-145 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 147-149 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 151 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 154 from:
490015
to:
490016
Changed lines 156-157 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 159 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 163 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 166 from:
490014
to:
490015
Changed lines 168-169 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 172-173 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 175 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 178 from:
000008
to:
490014
Changed lines 180-181 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 183 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Added lines 188-199:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000008
(:cell class=description :)
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
Added lines 223-236:

----

\\

[[#i8618]]

!!!8618: Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3.

When running PaperCut MF 15.3 (Build 34420) OR 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:

[@ login: error=9, message=fail DeviceLock @]

Please contact PaperCut support for details regarding an available workaround. We will update this page with further information when more details are available.
March 17, 2016, at 05:14 AM by 203.222.91.204 -
Changed line 260 from:
Please contact support for workaround. We will update this page with further information when more details are available.
to:
Please contact PaperCut support for details regarding an available workaround. We will update this page with further information when more details are available.
March 17, 2016, at 05:08 AM by 203.222.91.204 -
Changed lines 43-44 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 46 from:
Workaround available
to:
16.0 (Build 34949)
Changed line 58 from:
Contact Support
to:
Workaround available
Changed lines 248-249 from:
This issue can be remedied by applying an update. Contact support for a hot fix.
to:
A fix for this bug was included in PaperCut MF 16.0 (Build 34949).
Changed line 260 from:
We will update this page with further information when more details are available.
to:
Please contact support for workaround. We will update this page with further information when more details are available.
March 15, 2016, at 01:17 AM by 203.222.91.204 -
Added line 227:
*HP FutureSmart M575
March 10, 2016, at 10:52 AM by 115.64.103.4 -
Added line 229:
*HP FutureSmart M830
March 10, 2016, at 01:34 AM by 203.222.91.204 -
Changed lines 188-331 from:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490001
(:cell class=description :)
Error Starting Release Station when using some options. [[#i490001| More info...]]
(:cell :)
14.2
(:cell class=resolved :)
Resolved
(:cell :)
14.2 (Build 28232)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490002
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
(:cell :)
14.0 (Build 25901)
(:cell class=resolved :)
Resolved
(:cell :)
14.0 (Build 26241)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490003
(:cell class=description :)
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
(:cell :)
13.5
(:cell class=resolved :)
Resolved
(:cell :)
14.0
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490004
(:cell class=description :)
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
13.5
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490005
(:cell class=description :)
Job transactions may be charged twice. [[#i490005| More info...]]
(:cell :)
13.3 (Build 23456)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 (Build 23540)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490006
(:cell class=description :)
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
(:cell :)
13.3 (Build 23137)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 (Build 23186)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490007
(:cell class=description :)
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
(:cell :)
13.2 (Build 22278)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 &amp; Apple\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490008
(:cell class=description :)
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
(:cell :)
12.4
(:cell class=resolved :)
Resolved
(:cell :)
12.4 (Build 18828)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490009
(:cell class=description :)
Scan jobs not showing in some reports. [[#i490009| More info...]]
(:cell :)
12.2
(:cell class=resolved :)
Resolved
(:cell :)
12.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490010
(:cell class=description :)
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
12.1 (Build 16778)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490011
(:cell class=description :)
Card/ID logins to release stations. [[#i490011| More info...]]
(:cell :)
12.0
(:cell class=resolved :)
Resolved
(:cell :)
12.1 (Build 16778)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490012
(:cell class=description :)
Print job redirection and Find Me Printing. [[#i490012| More info...]]
(:cell :)
12.0 (Build 16338)
(:cell class=resolved :)
Resolved
(:cell :)
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
[[mailto:support@papercut.com|Contact support]]
to:
(:cellnr colspan=5 :)
Known device integration issues with older releases of PaperCut  MF (version 14 and earlier) are covered [[https://www.papercut.com/kb/Main/KnownIssuesMFWithOldReleases| here]]
Deleted lines 421-580:

----

\\

[[#i490001]]
!!!490001: Error Starting Release Station when using some options in 14.2 (Resolved in PaperCut 14.2 (Build 28232))

When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[@Error starting release station. Printer in "releases-on" option not in expected format
 of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[@releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2@]

in the release station @@config.properties@@ file.

Locally installed release stations that have not been upgraded are not affected.

----

\\

[[#i490002]]
!!!490002: Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut MF.

----

\\

[[#i490003]]
!!!490003: Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0)

As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading.

Note that sites using Microsoft SQL server or the internal PaperCut database are not affected. Customers with no duplicate emails in their user directory are also not affected.

On `PostgreSQL and MYSQL, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.lang.Long cannot be cast to java.lang.Integer @]

On Oracle, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.math.BigDecimal cannot be cast to java.lang.Integer @]

To fix the issue, download the build for your platform from here:

* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230.exe|Windows Servers]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-mac.dmg|Mac OS X (Universal)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Linux Servers (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]

If you still have questions, Please email [support@papercut.com[mailto:support@papercut.com]] for help.

----

\\

[[#i490004]]
!!!490004: CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" (Fixed in release 13.5)

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.

----

\\

[[#i490005]]
!!!490005: Job transactions may be charged twice. ''(resolved in 13.3.23540)''

Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456|the KB article addressing build 23456]] for more details and steps to resolve.

----

\\

[[#i490006]]
!!!490006: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''

Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.

----

\\

[[#i490007]]
!!!490007: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)

A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

Apple has since released a [[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]

In the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.

----

\\

[[#i490008]]
!!!490008: The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''

After upgrading from an earlier version to PaperCut MF 12.4 on 64-bit Windows there will be entries for both PaperCut 12.4 and the previous version.  This entry will do no harm, and will be automatically removed in the next PaperCut upgrade.

----

\\

[[#i490009]]
!!!490009: Scan jobs not showing in some reports ''(resolved in 12.3)''

Some reports may not show scan jobs. This issue was introduced in version 12.2.

----

\\

[[#i490010]]
!!!490010: Payment integration at release stations may stop working until restarted ''(resolved in 12.1.16778)''

After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen. The error message contains "Invalid server session. Session must be re-initiated".  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.

----

\\

[[#i490011]]
!!!490011: Card/ID logins to release stations in version 12.0 ''(resolved in 12.1.16778)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available for 12.0 if upgrading is undesirable.

----

\\

[[#i490012]]
!!!490012: Print job redirection and Find Me Printing in version 12.0.16338 ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).

----

\\

[[#i490013]]
!!!490013:  Global Print Driver causes release issues on selected devices in 14.3.1 (build 30238) (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3.1 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
March 10, 2016, at 01:15 AM by 203.222.91.204 -
Deleted lines 332-335:


Other known issues, affecting all editions of PaperCut are covered in:
* [[KnownIssues|Issues affecting all editions of PaperCut]]
March 10, 2016, at 12:59 AM by 203.222.91.204 -
Changed line 6 from:
There is a separate known issues article [[KnownIssues|here]] for that lists issues that affect both PaperCut NG and PaperCut MF that are not related to embedded MFD software, hardware and device integration.
to:
There is a separate [[KnownIssues|known issues article]] that lists issues affecting both PaperCut NG and PaperCut MF that are not related to embedded MFD software, hardware and device integration.
March 10, 2016, at 12:58 AM by 203.222.91.204 -
Changed line 1 from:
(:title PaperCut MF - Known Issues with Recent Releases:)
to:
(:title Known device integration issues with recent releases of PaperCut MF:)
Changed lines 4-8 from:
This page lists known issues or bugs with the most recent '''PaperCut MF''' releases.  The aim is to arm administrators with information about problems in the current release and where possible mention workarounds or methods to mitigate the issues.

There is a separate known issues article [[KnownIssues|here]] for
issues that apply to all editions of PaperCut.  This page focuses specifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded MFD software, and hardware integration.

!! General PaperCut MF Issues
to:
This page lists known issues or bugs with the most recent '''PaperCut MF''' releases relating to embedded MFD software, hardware and device integration.  The aim is to arm administrators with information about problems in the current release and where possible mention workarounds or methods to mitigate the issues.

There is a separate known issues article [[KnownIssues|here]] for that lists issues that affect both
PaperCut NG and PaperCut MF that are not related to embedded MFD software, hardware and device integration.
March 09, 2016, at 10:46 PM by 203.222.91.204 -
Changed lines 2-3 from:

(:RssFeed:)
to:
-->[-Get notified about new announcements on this page by following the [[https://www.papercut.com/kb/Main/KnownIssuesMF?action=pagefeed|RSS feed]]-](:RssFeed:)
March 07, 2016, at 12:38 AM by 203.222.91.204 -
Changed line 37 from:
FutureSmart firmware 3.7.2
to:
FutureSmart firmware 3.7.3
Changed line 383 from:
A fix for this bug was included in FutureSmart firmware interim 3.7.2.  To obtain a link to the firmware contact your local ATS (Advanced Technical Support).
to:
A fix for this bug was included in FutureSmart firmware interim 3.7.3.  To obtain a link to the firmware contact your local HP ATS (Advanced Technical Support).
March 04, 2016, at 01:02 AM by 203.222.91.204 -
Changed line 353 from:
* [[KnownIssuesOKIDevicesEmbedded|OKI Devices]]
to:
* [[KnownIssuesOKIDevices|OKI Devices]]
March 04, 2016, at 01:00 AM by 203.222.91.204 -
Changed line 353 from:
* [[KnownIssuesOKIOpenPlatformEmbedded|OKI Open Platform Embedded]]
to:
* [[KnownIssuesOKIDevicesEmbedded|OKI Devices]]
Changed lines 34-35 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 37 from:
Contact Support
to:
FutureSmart firmware 3.7.2
Added lines 382-383:

A fix for this bug was included in FutureSmart firmware interim 3.7.2.  To obtain a link to the firmware contact your local ATS (Advanced Technical Support).
February 05, 2016, at 05:32 AM by 203.222.91.204 -
Changed line 372 from:
We have narrowed this issue down to and issue with interoperability between PaperCut and the HP Fleet Release Bundle Version Designation: 3.7 (firmware version 3.7) which was released in early January 2016 and may be seen on any FutureSmart devices. The devices PaperCut have seen with this error so far are below:
to:
We have narrowed this issue down to an issue with interoperability between PaperCut and the HP Fleet Release Bundle Version Designation: 3.7 (firmware version 3.7) which was released in early January 2016 and may be seen on any FutureSmart devices. The devices PaperCut have seen with this error so far are below:
February 05, 2016, at 04:05 AM by 203.222.91.204 -
Changed line 28 from:
8214
to:
8345
Changed lines 30-31 from:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade
[[#i8345|
More info...]]
Changed lines 33-34 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
15.x
Changed line 37 from:
Workaround available
to:
Contact Support
Changed line 40 from:
7966
to:
8214
Changed line 42 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed line 49 from:
Contact Support
to:
Workaround available
Changed line 52 from:
7717
to:
7966
Changed line 54 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 56:
15.3 (Build 34420)\\
Changed lines 58-59 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 61 from:
15.3 (Build 34420)
to:
Contact Support
Changed line 64 from:
7553
to:
7717
Changed line 66 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 68 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 72 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 75 from:
7401
to:
7553
Changed line 77 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 79-80 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 83 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 86 from:
6352
to:
7401
Changed line 88 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 90-91 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 95 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 98 from:
490019
to:
6352
Changed lines 100-101 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 102-104 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 106 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 109 from:
490018
to:
490019
Changed lines 111-112 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 121 from:
490017
to:
490018
Changed lines 123-124 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 126 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 133 from:
490016
to:
490017
Changed lines 135-136 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 138-140 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 142 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 145 from:
490015
to:
490016
Changed lines 147-148 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 150 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 154 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 157 from:
490014
to:
490015
Changed lines 159-160 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 163-164 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 166 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 169 from:
000008
to:
490014
Changed lines 171-172 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 174 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 181 from:
490001
to:
000008
Changed lines 183-184 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 186-188 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 190 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 193 from:
490002
to:
490001
Changed line 195 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 197 from:
14.0 (Build 25901)
to:
14.2
Changed line 201 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 204 from:
490003
to:
490002
Changed line 206 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 208 from:
13.5
to:
14.0 (Build 25901)
Changed line 212 from:
14.0
to:
14.0 (Build 26241)
Changed line 215 from:
490004
to:
490003
Changed line 217 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 219 from:
&nbsp;
to:
13.5
Changed line 223 from:
13.5
to:
14.0
Changed line 226 from:
490005
to:
490004
Changed line 228 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 230 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 234 from:
13.3 (Build 23540)
to:
13.5
Changed line 237 from:
490006
to:
490005
Changed line 239 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 241 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 245 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 248 from:
490007
to:
490006
Changed line 250 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 252 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 256-257 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 259 from:
490008
to:
490007
Changed line 261 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 263 from:
12.4
to:
13.2 (Build 22278)
Changed lines 267-268 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 271 from:
490009
to:
490008
Changed line 273 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 275 from:
12.2
to:
12.4
Changed line 279 from:
12.3
to:
12.4 (Build 18828)
Changed line 282 from:
490010
to:
490009
Changed line 284 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 286 from:
&nbsp;
to:
12.2
Changed line 290 from:
12.1 (Build 16778)
to:
12.3
Changed line 293 from:
490011
to:
490010
Changed line 295 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 297 from:
12.0
to:
&nbsp;
Changed line 304 from:
490012
to:
490011
Changed line 306 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 308 from:
12.0 (Build 16338)
to:
12.0
Changed line 312 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 315 from:
490013
to:
490012
Changed line 317 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 319 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 323-333:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 360-381:

----

[[#i8345]]
!!!8345: HP FutureSmart devices may show errors after firmware upgrade

PaperCut support have seen an increase in customers reporting that after firmware upgrades on certain devices, the HP embedded platform will stop responding with one of the following errors:

[@ Error: The server sent HTTP status code 400: BadRequest @]

[@ HTTP transport error: javax.net.ssl.SSL HandshakeException: server certificate change is restricted during renegotiation @]

We have narrowed this issue down to and issue with interoperability between PaperCut and the HP Fleet Release Bundle Version Designation: 3.7 (firmware version 3.7) which was released in early January 2016 and may be seen on any FutureSmart devices. The devices PaperCut have seen with this error so far are below:

*HP FutureSmart X585
*HP FutureSmart M527
*HP FutureSmart M577
*HP FutureSmart M680
*HP FutureSmart M4555
*HP FutureSmart cM4540

PaperCut advises that you do not upgrade to this firmware version until further notice. If you are seeing one of these two errors, or have already upgraded to this firmware, we recommend that you downgrade the firmware. PaperCut has initiated contact with HP to find the cause of this issue, and any updates will be posted here. If you find the same behavior on different models of HP, or would like to be updated as the issue investigation progresses internally, please email support@papercut.com with your HP model and firmware versions, and we will add it to the list.
February 01, 2016, at 04:41 AM by 203.222.91.204 -
Changed line 28 from:
7966
to:
8214
Changed line 30 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. [[#i8214| More info...]]
Changed line 37 from:
Contact Support
to:
Workaround available
Changed line 40 from:
7717
to:
7966
Changed line 42 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 44:
15.3 (Build 34420)\\
Changed lines 46-47 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 49 from:
15.3 (Build 34420)
to:
Contact Support
Changed line 52 from:
7553
to:
7717
Changed line 54 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 56 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 60 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 63 from:
7401
to:
7553
Changed line 65 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 67-68 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 71 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 74 from:
6352
to:
7401
Changed line 76 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 78-79 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 83 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 86 from:
490019
to:
6352
Changed lines 88-89 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 90-92 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 94 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 97 from:
490018
to:
490019
Changed lines 99-100 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 109 from:
490017
to:
490018
Changed lines 111-112 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 114 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 121 from:
490016
to:
490017
Changed lines 123-124 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 126-128 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 130 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 133 from:
490015
to:
490016
Changed lines 135-136 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 138 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 142 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 145 from:
490014
to:
490015
Changed lines 147-148 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 151-152 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 154 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 157 from:
000008
to:
490014
Changed lines 159-160 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 162 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 169 from:
490001
to:
000008
Changed lines 171-172 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 174-176 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 178 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 181 from:
490002
to:
490001
Changed line 183 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 185 from:
14.0 (Build 25901)
to:
14.2
Changed line 189 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 192 from:
490003
to:
490002
Changed line 194 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 196 from:
13.5
to:
14.0 (Build 25901)
Changed line 200 from:
14.0
to:
14.0 (Build 26241)
Changed line 203 from:
490004
to:
490003
Changed line 205 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 207 from:
&nbsp;
to:
13.5
Changed line 211 from:
13.5
to:
14.0
Changed line 214 from:
490005
to:
490004
Changed line 216 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 218 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 222 from:
13.3 (Build 23540)
to:
13.5
Changed line 225 from:
490006
to:
490005
Changed line 227 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 229 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 233 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 236 from:
490007
to:
490006
Changed line 238 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 240 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 244-245 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 247 from:
490008
to:
490007
Changed line 249 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 251 from:
12.4
to:
13.2 (Build 22278)
Changed lines 255-256 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 259 from:
490009
to:
490008
Changed line 261 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 263 from:
12.2
to:
12.4
Changed line 267 from:
12.3
to:
12.4 (Build 18828)
Changed line 270 from:
490010
to:
490009
Changed line 272 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 274 from:
&nbsp;
to:
12.2
Changed line 278 from:
12.1 (Build 16778)
to:
12.3
Changed line 281 from:
490011
to:
490010
Changed line 283 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 285 from:
12.0
to:
&nbsp;
Changed line 292 from:
490012
to:
490011
Changed line 294 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 296 from:
12.0 (Build 16338)
to:
12.0
Changed line 300 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 303 from:
490013
to:
490012
Changed line 305 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 307 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 311-321:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 348-359:

----

\\

[[#i8214]]
!!!8214: Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached.
When a card reader is attached and the device goes to sleep, when any key is pressed to wake up the device there is either a 40 - 50 second delay or no reaction at all and a power cycle is required.

Without the card reader attached and PaperCut installed the device performs normally.

This issue can be remedied by applying an update. Contact support for a hot fix.
February 01, 2016, at 04:24 AM by 203.222.91.204 -
Changed line 28 from:
7717
to:
7966
Changed line 30 from:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 32:
15.3 (Build 34420)\\
Changed lines 34-35 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 37 from:
15.3 (Build 34420)
to:
Contact Support
Changed line 40 from:
7553
to:
7717
Changed line 42 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 44 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 48 from:
15.3 (Build 34230)
to:
15.3 (Build 34420)
Changed line 51 from:
7401
to:
7553
Changed line 53 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 55-56 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 59 from:
15.3  (Build 34230)
to:
15.3 (Build 34230)
Changed line 62 from:
6352
to:
7401
Changed line 64 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 66-67 from:
15.1 (Build 33290)
(:cell class=resolved :)
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=resolved:)
Changed line 71 from:
15.2 (Build 33770)
to:
15.3  (Build 34230)
Changed line 74 from:
490019
to:
6352
Changed lines 76-77 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 78-80 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 82 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 85 from:
490018
to:
490019
Changed lines 87-88 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 97 from:
490017
to:
490018
Changed lines 99-100 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 102 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 109 from:
490016
to:
490017
Changed lines 111-112 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 114-116 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 118 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 121 from:
490015
to:
490016
Changed lines 123-124 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 126 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 130 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 133 from:
490014
to:
490015
Changed lines 135-136 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 139-140 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 142 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 145 from:
000008
to:
490014
Changed lines 147-148 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 150 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 157 from:
490001
to:
000008
Changed lines 159-160 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 162-164 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 166 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 169 from:
490002
to:
490001
Changed line 171 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 173 from:
14.0 (Build 25901)
to:
14.2
Changed line 177 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 180 from:
490003
to:
490002
Changed line 182 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 184 from:
13.5
to:
14.0 (Build 25901)
Changed line 188 from:
14.0
to:
14.0 (Build 26241)
Changed line 191 from:
490004
to:
490003
Changed line 193 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 195 from:
&nbsp;
to:
13.5
Changed line 199 from:
13.5
to:
14.0
Changed line 202 from:
490005
to:
490004
Changed line 204 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 206 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 210 from:
13.3 (Build 23540)
to:
13.5
Changed line 213 from:
490006
to:
490005
Changed line 215 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 217 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 221 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 224 from:
490007
to:
490006
Changed line 226 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 228 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 232-233 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 235 from:
490008
to:
490007
Changed line 237 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 239 from:
12.4
to:
13.2 (Build 22278)
Changed lines 243-244 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 247 from:
490009
to:
490008
Changed line 249 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 251 from:
12.2
to:
12.4
Changed line 255 from:
12.3
to:
12.4 (Build 18828)
Changed line 258 from:
490010
to:
490009
Changed line 260 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 262 from:
&nbsp;
to:
12.2
Changed line 266 from:
12.1 (Build 16778)
to:
12.3
Changed line 269 from:
490011
to:
490010
Changed line 271 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 273 from:
12.0
to:
&nbsp;
Changed line 280 from:
490012
to:
490011
Changed line 282 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 284 from:
12.0 (Build 16338)
to:
12.0
Changed line 288 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 291 from:
490013
to:
490012
Changed line 293 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 295 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 299-309:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added line 323:
*[[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
Deleted line 325:
*[[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
Added lines 336-347:

----

\\

[[#i7966]]

!!!7966: Printing without credit and zero stop issues are seen on some Konica Minolta devices.

Printing without credit and zero stop issues are seen on some Konica Minolta devices (e.g. Bizhhub Cxx4e series, Bizhub 4050, Bizhub C3350) after upgrading to 15.3 (Build 34420) OR 15.3 (Build 34230).

We will update this page with further information when more details are available.
February 01, 2016, at 03:22 AM by 203.222.91.204 -
Deleted line 323:
* [[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
February 01, 2016, at 03:20 AM by 203.222.91.204 -
Added line 313:
*[[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
February 01, 2016, at 03:01 AM by 203.222.91.204 -
Added line 323:
* [[KnownIssuesFujiXerox|Fuji Xerox Embedded]]
January 22, 2016, at 07:14 AM by 203.222.91.204 -
Changed line 34 from:
Open
to:
Resolved
Changed line 338 from:
There is a hotfix available for this issue - please email mailto:support@papercut.com to obtain this build.
to:
A fix for this bug was included in PaperCut MF 15.3 (Build 34420).
January 22, 2016, at 07:11 AM by 203.222.91.204 -
Changed line 33 from:
(:cell class=unresolved:)
to:
(:cell class=resolved:)
Changed line 36 from:
[[#i7717|Hotfix Available]]
to:
15.3 (Build 34420)
January 08, 2016, at 05:21 AM by 203.222.91.204 -
Changed line 36 from:
Workaround available
to:
[[#i7717|Hotfix Available]]
Changed line 44 from:
(:cell class=unresolved:)
to:
(:cell class=resolved:)
Changed lines 33-34 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved:)
Open
Changed line 36 from:
15.3 (Build 34230)
to:
Workaround available
Changed line 45 from:
Open
to:
Resolved
Changed line 47 from:
[[#i7553|Fix available]]
to:
15.3 (Build 34230)
Changed line 33 from:
(:cell class=unresolved:)
to:
(:cell class=resolved:)
Changed line 56 from:
(:cell class=unresolved:)
to:
(:cell class=resolved:)
December 24, 2015, at 03:44 AM by josh - Resolved and edited notes for #7553 and #7401
Changed line 34 from:
Open
to:
Resolved
Changed line 36 from:
[[#i7717|Fix Available]]
to:
15.3 (Build 34230)
Changed line 57 from:
Open
to:
Resolved
Changed line 59 from:
[[#i7401|Download available]]
to:
15.3  (Build 34230)
Changed lines 352-353 from:
Please email mailto:support@papercut.com to obtain this build.
to:
A fix for this bug was included in PaperCut MF 15.3  (Build 34230).
Changed lines 368-370 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\pc-kyocera.pkg@] and use this for any existing or new installations.

An updated [@pc-kyocera.pkg@] will be made available in a future PaperCut MF release.
to:
A fix for this bug was included in PaperCut MF 15.3  (Build 34230).
December 24, 2015, at 12:53 AM by josh - Added hotfix details and fix to KB
Changed line 36 from:
[[#i7717|Fix Pending]]
to:
[[#i7717|Fix Available]]
Added line 338:
There is a hotfix available for this issue - please email mailto:support@papercut.com to obtain this build.
December 24, 2015, at 12:23 AM by timg - Added Issue 7717
Changed line 28 from:
7553
to:
7717
Changed line 30 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 32 from:
15.3 (Build 34078)
to:
15.3 (Build 34230)
Changed line 36 from:
[[#i7553|Fix available]]
to:
[[#i7717|Fix Pending]]
Changed line 39 from:
7401
to:
7553
Changed line 41 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 43-44 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3 (Build 34078)
Changed line 47 from:
[[#i7401|Download available]]
to:
[[#i7553|Fix available]]
Changed line 50 from:
6352
to:
7401
Changed line 52 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 54-56 from:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=unresolved:)
Open
Changed line 59 from:
15.2 (Build 33770)
to:
[[#i7401|Download available]]
Changed line 62 from:
490019
to:
6352
Changed lines 64-65 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 66-68 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 70 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 73 from:
490018
to:
490019
Changed lines 75-76 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 85 from:
490017
to:
490018
Changed lines 87-88 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 90 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 97 from:
490016
to:
490017
Changed lines 99-100 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 102-104 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 106 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 109 from:
490015
to:
490016
Changed lines 111-112 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 114 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 118 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 121 from:
490014
to:
490015
Changed lines 123-124 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 127-128 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 130 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 133 from:
000008
to:
490014
Changed lines 135-136 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 138 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 145 from:
490001
to:
000008
Changed lines 147-148 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 150-152 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 154 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 157 from:
490002
to:
490001
Changed line 159 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 161 from:
14.0 (Build 25901)
to:
14.2
Changed line 165 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 168 from:
490003
to:
490002
Changed line 170 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 172 from:
13.5
to:
14.0 (Build 25901)
Changed line 176 from:
14.0
to:
14.0 (Build 26241)
Changed line 179 from:
490004
to:
490003
Changed line 181 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 183 from:
&nbsp;
to:
13.5
Changed line 187 from:
13.5
to:
14.0
Changed line 190 from:
490005
to:
490004
Changed line 192 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 194 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 198 from:
13.3 (Build 23540)
to:
13.5
Changed line 201 from:
490006
to:
490005
Changed line 203 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 205 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 209 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 212 from:
490007
to:
490006
Changed line 214 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 216 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 220-221 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 223 from:
490008
to:
490007
Changed line 225 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 227 from:
12.4
to:
13.2 (Build 22278)
Changed lines 231-232 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 235 from:
490009
to:
490008
Changed line 237 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 239 from:
12.2
to:
12.4
Changed line 243 from:
12.3
to:
12.4 (Build 18828)
Changed line 246 from:
490010
to:
490009
Changed line 248 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 250 from:
&nbsp;
to:
12.2
Changed line 254 from:
12.1 (Build 16778)
to:
12.3
Changed line 257 from:
490011
to:
490010
Changed line 259 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 261 from:
12.0
to:
&nbsp;
Changed line 268 from:
490012
to:
490011
Changed line 270 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 272 from:
12.0 (Build 16338)
to:
12.0
Changed line 276 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 279 from:
490013
to:
490012
Changed line 281 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 283 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 287-297:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 323-337:

----

\\

[[#i7717]]

!!!7717: Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3.

When running PaperCut MF version 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:\\
\\
@@Error: setApplicationDetails: error=3, message=Duplicate Control@@\\
\\
The temporary workaround is to uncheck the 'Enable self-association' feature under Devices -> [select device] -> External Device Settings -> Swipe Card -> Enable self-association with existing user accounts.

Changed line 325 from:
Please email support@papercut.com to obtain this build.
to:
Please email mailto:support@papercut.com to obtain this build.
Changed line 32 from:
Server: 15.3 (Build 34078)
to:
15.3 (Build 34078)
December 11, 2015, at 03:41 AM by josh - Added NOTE for payment gateways not being affected.
Changed line 30 from:
When using Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 321-323 from:
An issue has been found in version 15.3 (Build 34078) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download.
to:
An issue has been found in version 15.3 (Build 34078) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download.  

NOTE: This does not affect Payment Gateways.
December 11, 2015, at 03:27 AM by josh - Added known issue #7553
Changed line 28 from:
7401
to:
7553
Changed line 30 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed lines 32-33 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
Server: 15.3 (Build 34078)
Changed line 36 from:
[[#i7401|Download available]]
to:
[[#i7553|Fix available]]
Changed line 39 from:
6352
to:
7401
Changed line 41 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 43-45 from:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=unresolved:)
Open
Changed line 48 from:
15.2 (Build 33770)
to:
[[#i7401|Download available]]
Changed line 51 from:
490019
to:
6352
Changed lines 53-54 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 55-57 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 59 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 62 from:
490018
to:
490019
Changed lines 64-65 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 74 from:
490017
to:
490018
Changed lines 76-77 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 79 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 86 from:
490016
to:
490017
Changed lines 88-89 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 91-93 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 95 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 98 from:
490015
to:
490016
Changed lines 100-101 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 103 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 107 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 110 from:
490014
to:
490015
Changed lines 112-113 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 116-117 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 119 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 122 from:
000008
to:
490014
Changed lines 124-125 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 127 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 134 from:
490001
to:
000008
Changed lines 136-137 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 139-141 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 143 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 146 from:
490002
to:
490001
Changed line 148 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 150 from:
14.0 (Build 25901)
to:
14.2
Changed line 154 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 157 from:
490003
to:
490002
Changed line 159 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 161 from:
13.5
to:
14.0 (Build 25901)
Changed line 165 from:
14.0
to:
14.0 (Build 26241)
Changed line 168 from:
490004
to:
490003
Changed line 170 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 172 from:
&nbsp;
to:
13.5
Changed line 176 from:
13.5
to:
14.0
Changed line 179 from:
490005
to:
490004
Changed line 181 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 183 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 187 from:
13.3 (Build 23540)
to:
13.5
Changed line 190 from:
490006
to:
490005
Changed line 192 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 194 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 198 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 201 from:
490007
to:
490006
Changed line 203 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 205 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 209-210 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 212 from:
490008
to:
490007
Changed line 214 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 216 from:
12.4
to:
13.2 (Build 22278)
Changed lines 220-221 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 224 from:
490009
to:
490008
Changed line 226 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 228 from:
12.2
to:
12.4
Changed line 232 from:
12.3
to:
12.4 (Build 18828)
Changed line 235 from:
490010
to:
490009
Changed line 237 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 239 from:
&nbsp;
to:
12.2
Changed line 243 from:
12.1 (Build 16778)
to:
12.3
Changed line 246 from:
490011
to:
490010
Changed line 248 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 250 from:
12.0
to:
&nbsp;
Changed line 257 from:
490012
to:
490011
Changed line 259 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 261 from:
12.0 (Build 16338)
to:
12.0
Changed line 265 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 268 from:
490013
to:
490012
Changed line 270 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 272 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 276-286:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 312-323:

----

\\

[[#i7553]]

!!!7553: When using Pay stations to add funds, coins deposited may not increase the balance of a user.

An issue has been found in version 15.3 (Build 34078) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download.

Please email support@papercut.com to obtain this build.
Changed line 316 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\ pc-kyocera.pkg@] and use this for any existing or new installations.
to:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\pc-kyocera.pkg@] and use this for any existing or new installations.
Changed line 316 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@pc-kyocera.pkg@] in [@[app-path]\providers\hardware\kyocera\@] and use this for any existing or new installations.
to:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\ pc-kyocera.pkg@] and use this for any existing or new installations.
Changed line 37 from:
[[#i7401|Download available]]\\
to:
[[#i7401|Download available]]
Changed line 316 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@pc-kyocera.pkg@] in [@[app-path]\providers\hardware\kyocera\@] and use this for any existing or new installations.
to:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@pc-kyocera.pkg@] in [@[app-path]\providers\hardware\kyocera\@] and use this for any existing or new installations.
Changed line 37 from:
[[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|Download available]]\\
to:
[[#i7401|Download available]]\\
Added lines 316-318:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@pc-kyocera.pkg@] in [@[app-path]\providers\hardware\kyocera\@] and use this for any existing or new installations.

An updated [@pc-kyocera.pkg@] will be made available in a future PaperCut MF release.
Changed line 37 from:
[[mailto:support@papercut.com|Contact support]]
to:
[[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|Download available]]\\
Changed lines 306-307 from:
[[#i7401]
to:
[[#i7401]]
Changed line 28 from:
6352
to:
7401
Changed line 30 from:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 32-34 from:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(:cell
class=unresolved:)
Open
Changed line 37 from:
15.2 (Build 33770)
to:
[[mailto:support@papercut.com|Contact support]]
Changed line 40 from:
490019
to:
6352
Changed lines 42-43 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed lines 44-46 from:
15.2 (Build 33661)
(:cell class=unresolved :)
Open
to:
15.1 (Build 33290)
(:cell class=resolved :)
Resolved
Changed line 48 from:
Workaround available
to:
15.2 (Build 33770)
Changed line 51 from:
490018
to:
490019
Changed lines 53-54 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 63 from:
490017
to:
490018
Changed lines 65-66 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 68 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 75 from:
490016
to:
490017
Changed lines 77-78 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 80-82 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 84 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 87 from:
490015
to:
490016
Changed lines 89-90 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 92 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 96 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 99 from:
490014
to:
490015
Changed lines 101-102 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 105-106 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 108 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 111 from:
000008
to:
490014
Changed lines 113-114 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 116 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 123 from:
490001
to:
000008
Changed lines 125-126 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 128-130 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 132 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 135 from:
490002
to:
490001
Changed line 137 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 139 from:
14.0 (Build 25901)
to:
14.2
Changed line 143 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 146 from:
490003
to:
490002
Changed line 148 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 150 from:
13.5
to:
14.0 (Build 25901)
Changed line 154 from:
14.0
to:
14.0 (Build 26241)
Changed line 157 from:
490004
to:
490003
Changed line 159 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 161 from:
&nbsp;
to:
13.5
Changed line 165 from:
13.5
to:
14.0
Changed line 168 from:
490005
to:
490004
Changed line 170 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 172 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 176 from:
13.3 (Build 23540)
to:
13.5
Changed line 179 from:
490006
to:
490005
Changed line 181 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 183 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 187 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 190 from:
490007
to:
490006
Changed line 192 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 194 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 198-199 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 201 from:
490008
to:
490007
Changed line 203 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 205 from:
12.4
to:
13.2 (Build 22278)
Changed lines 209-210 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 213 from:
490009
to:
490008
Changed line 215 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 217 from:
12.2
to:
12.4
Changed line 221 from:
12.3
to:
12.4 (Build 18828)
Changed line 224 from:
490010
to:
490009
Changed line 226 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 228 from:
&nbsp;
to:
12.2
Changed line 232 from:
12.1 (Build 16778)
to:
12.3
Changed line 235 from:
490011
to:
490010
Changed line 237 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 239 from:
12.0
to:
&nbsp;
Changed line 246 from:
490012
to:
490011
Changed line 248 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 250 from:
12.0 (Build 16338)
to:
12.0
Changed line 254 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 257 from:
490013
to:
490012
Changed line 259 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 261 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 265-275:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 301-313:

----

\\

[[#i7401]
!!!7401: Kyocera white screen after machine reboot during configuration change

If, during a configuration change in the PaperCut Administration Console of a Kyocera copier, the copier is rebooted, it may result in a white LCD screen being presented to the user.

If this happens, the normal login screen will not be shown and the PaperCut Kyocera embedded application will need to be reinstalled by an authorised Kyocera service representative.

This can only happen if the copier loses power or is rebooted during the configuration change. In testing, this is approximately a 15 second window on average.
November 29, 2015, at 09:11 PM by 203.222.91.204 -
Changed line 48 from:
[[mailto:support@papercut.com|Contact support]]
to:
Workaround available
Changed line 299 from:
A fix for this bug was included in PaperCut MF 15.2  (Build 33770). A script for removing the duplicate entries from PaperCut's job log database is available from support.
to:
A fix for this bug was included in PaperCut MF 15.2  (Build 33770). A script for removing the duplicate entries from PaperCut's job log database is available from mailto:support@papercut.com.
Changed line 33 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
November 27, 2015, at 01:29 AM by tim - update the dup job toshiba issue - since release has fixed it
Changed line 34 from:
In Progress
to:
Resolved
Changed line 36 from:
[[mailto:support@papercut.com|Contact support]]
to:
15.2 (Build 33770)
Changed line 299 from:
A PaperCut fix for this bug will be included in the next 15.2 bug fix release coming soon and an interim build can be requested from support if it is required earlier. A script for removing the duplicate entries from PaperCut's job log database will also be available soon.
to:
A fix for this bug was included in PaperCut MF 15.2  (Build 33770). A script for removing the duplicate entries from PaperCut's job log database is available from support.
Changed line 28 from:
490019
to:
6352
Changed lines 30-31 from:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019
| More info...]]
to:
Toshiba copiers duplicating records of copy jobs. [[#i6352| More info...]]
Changed line 32 from:
15.2 (Build 33661)
to:
15.1 (Build 33290)
Changed line 34 from:
Open
to:
In Progress
Changed line 39 from:
490018
to:
490019
Changed lines 41-42 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 48 from:
Workaround available
to:
[[mailto:support@papercut.com|Contact support]]
Changed line 51 from:
490017
to:
490018
Changed lines 53-54 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 56 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 63 from:
490016
to:
490017
Changed lines 65-66 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 68-70 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 72 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 75 from:
490015
to:
490016
Changed lines 77-78 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 80 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 84 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 87 from:
490014
to:
490015
Changed lines 89-90 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 93-94 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 96 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 99 from:
000008
to:
490014
Changed lines 101-102 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 104 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 111 from:
490001
to:
000008
Changed lines 113-114 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 116-118 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 120 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 123 from:
490002
to:
490001
Changed line 125 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 127 from:
14.0 (Build 25901)
to:
14.2
Changed line 131 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 134 from:
490003
to:
490002
Changed line 136 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 138 from:
13.5
to:
14.0 (Build 25901)
Changed line 142 from:
14.0
to:
14.0 (Build 26241)
Changed line 145 from:
490004
to:
490003
Changed line 147 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 149 from:
&nbsp;
to:
13.5
Changed line 153 from:
13.5
to:
14.0
Changed line 156 from:
490005
to:
490004
Changed line 158 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 160 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 164 from:
13.3 (Build 23540)
to:
13.5
Changed line 167 from:
490006
to:
490005
Changed line 169 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 171 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 175 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 178 from:
490007
to:
490006
Changed line 180 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 182 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 186-187 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 189 from:
490008
to:
490007
Changed line 191 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 193 from:
12.4
to:
13.2 (Build 22278)
Changed lines 197-198 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 201 from:
490009
to:
490008
Changed line 203 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 205 from:
12.2
to:
12.4
Changed line 209 from:
12.3
to:
12.4 (Build 18828)
Changed line 212 from:
490010
to:
490009
Changed line 214 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 216 from:
&nbsp;
to:
12.2
Changed line 220 from:
12.1 (Build 16778)
to:
12.3
Changed line 223 from:
490011
to:
490010
Changed line 225 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 227 from:
12.0
to:
&nbsp;
Changed line 234 from:
490012
to:
490011
Changed line 236 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 238 from:
12.0 (Build 16338)
to:
12.0
Changed line 242 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 245 from:
490013
to:
490012
Changed line 247 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 249 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 253-263:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 289-299:

----

\\

[[#i6352]]
!!!6352: Duplicate job log entries

If a Toshiba MFP is set to do Automatic Supply Order emails or service notifications then scanning logs will be generated on the MFP without an associated user. This has caused PaperCut to go into an error state and generate many duplicate entries in the PaperCut job logs for the Toshiba v2 device.

A PaperCut fix for this bug will be included in the next 15.2 bug fix release coming soon and an interim build can be requested from support if it is required earlier. A script for removing the duplicate entries from PaperCut's job log database will also be available soon.
Changed lines 300-302 from:
If you are experiencing this issue then please follow the instructions in section 2 of [Trouble Shooting Xerox SSL](https://www.papercut.com/kb/Main/TroubleShootingXeroxSSL).

If you are still having issues then please contact
support@papercut.com to further assist you.
to:
If you are experiencing this issue then please follow the instructions in section 2 of [[https://www.papercut.com/kb/Main/TroubleShootingXeroxSSL | Trouble Shooting Xerox SSL ]].

If you are still having issues then please contact mailto:
support@papercut.com to further assist you.
Changed lines 284-285 from:
!!!490019: Some Fuji-Xerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.
to:
!!!490019: Some Fuji-Xerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions.

This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.
Changed lines 295-297 from:
!!!490018: Some Xerox devices will fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is due to a change in cryptographic cypher priorities made in the Java runtime.
to:
!!!490018: Some Xerox devices will fail to connect to the PaperCut 15.2 server due to SSL exceptions.

This is due to a change in cryptographic cypher priorities made in the Java runtime.
Changed line 284 from:
!!!490018: Some FujiXerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.
to:
!!!490019: Some Fuji-Xerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.
September 03, 2015, at 06:56 AM by Travis - Add Xerox ssl issue
Changed line 28 from:
490018
to:
490019
Changed lines 30-31 from:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
to:
Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490019| More info...]]
Changed line 37 from:
Workaround available
to:
[[mailto:support@papercut.com|Contact support]]
Changed line 40 from:
490017
to:
490018
Changed lines 42-43 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 45 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 52 from:
490016
to:
490017
Changed lines 54-55 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 57-59 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 61 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 64 from:
490015
to:
490016
Changed lines 66-67 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 69 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 73 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 76 from:
490014
to:
490015
Changed lines 78-79 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 82-83 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 85 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 88 from:
000008
to:
490014
Changed lines 90-91 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 93 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 100 from:
490001
to:
000008
Changed lines 102-103 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 105-107 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 109 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 112 from:
490002
to:
490001
Changed line 114 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 116 from:
14.0 (Build 25901)
to:
14.2
Changed line 120 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 123 from:
490003
to:
490002
Changed line 125 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 127 from:
13.5
to:
14.0 (Build 25901)
Changed line 131 from:
14.0
to:
14.0 (Build 26241)
Changed line 134 from:
490004
to:
490003
Changed line 136 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 138 from:
&nbsp;
to:
13.5
Changed line 142 from:
13.5
to:
14.0
Changed line 145 from:
490005
to:
490004
Changed line 147 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 149 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 153 from:
13.3 (Build 23540)
to:
13.5
Changed line 156 from:
490006
to:
490005
Changed line 158 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 160 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 164 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 167 from:
490007
to:
490006
Changed line 169 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 171 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 175-176 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 178 from:
490008
to:
490007
Changed line 180 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 182 from:
12.4
to:
13.2 (Build 22278)
Changed lines 186-187 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 190 from:
490009
to:
490008
Changed line 192 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 194 from:
12.2
to:
12.4
Changed line 198 from:
12.3
to:
12.4 (Build 18828)
Changed line 201 from:
490010
to:
490009
Changed line 203 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 205 from:
&nbsp;
to:
12.2
Changed line 209 from:
12.1 (Build 16778)
to:
12.3
Changed line 212 from:
490011
to:
490010
Changed line 214 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 216 from:
12.0
to:
&nbsp;
Changed line 223 from:
490012
to:
490011
Changed line 225 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 227 from:
12.0 (Build 16338)
to:
12.0
Changed line 231 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 234 from:
490013
to:
490012
Changed line 236 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 238 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 242-252:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 278-286:

----

\\

[[#i490019]]
!!!490018: Some FujiXerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.

As device connection issues can happen for a variety of reasons, please contact mailto:support@papercut.com to identify if this issue may be the cause.
September 03, 2015, at 06:49 AM by Travis - Add Xerox ssl issue
Changed line 28 from:
490017
to:
490018
Changed lines 30-31 from:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
to:
Some Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2.
[[#i490018| More info...]]
Changed line 33 from:
15.0 (Build 32334)
to:
15.2 (Build 33661)
Changed line 40 from:
490016
to:
490017
Changed lines 42-43 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
[[#i490017| More info...]]
Changed lines 45-47 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 49 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 52 from:
490015
to:
490016
Changed lines 54-55 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 57 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 61 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 64 from:
490014
to:
490015
Changed lines 66-67 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 70-71 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 73 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 76 from:
000008
to:
490014
Changed lines 78-79 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 81 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 88 from:
490001
to:
000008
Changed lines 90-91 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 93-95 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 97 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 100 from:
490002
to:
490001
Changed line 102 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 104 from:
14.0 (Build 25901)
to:
14.2
Changed line 108 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 111 from:
490003
to:
490002
Changed line 113 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 115 from:
13.5
to:
14.0 (Build 25901)
Changed line 119 from:
14.0
to:
14.0 (Build 26241)
Changed line 122 from:
490004
to:
490003
Changed line 124 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 126 from:
&nbsp;
to:
13.5
Changed line 130 from:
13.5
to:
14.0
Changed line 133 from:
490005
to:
490004
Changed line 135 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 137 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 141 from:
13.3 (Build 23540)
to:
13.5
Changed line 144 from:
490006
to:
490005
Changed line 146 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 148 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 152 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 155 from:
490007
to:
490006
Changed line 157 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 159 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 163-164 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 166 from:
490008
to:
490007
Changed line 168 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 170 from:
12.4
to:
13.2 (Build 22278)
Changed lines 174-175 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 178 from:
490009
to:
490008
Changed line 180 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 182 from:
12.2
to:
12.4
Changed line 186 from:
12.3
to:
12.4 (Build 18828)
Changed line 189 from:
490010
to:
490009
Changed line 191 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 193 from:
&nbsp;
to:
12.2
Changed line 197 from:
12.1 (Build 16778)
to:
12.3
Changed line 200 from:
490011
to:
490010
Changed line 202 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 204 from:
12.0
to:
&nbsp;
Changed line 211 from:
490012
to:
490011
Changed line 213 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 215 from:
12.0 (Build 16338)
to:
12.0
Changed line 219 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 222 from:
490013
to:
490012
Changed line 224 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 226 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 230-240:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 266-277:

----

\\

[[#i490018]]
!!!490018: Some Xerox devices will fail to connect to the PaperCut 15.2 server due to SSL exceptions. This is due to a change in cryptographic cypher priorities made in the Java runtime.

Workaround:-
If you are experiencing this issue then please follow the instructions in section 2 of [Trouble Shooting Xerox SSL](https://www.papercut.com/kb/Main/TroubleShootingXeroxSSL).

If you are still having issues then please contact support@papercut.com to further assist you.
August 13, 2015, at 05:37 AM by Zakariah Chitty - Cleaned up the wording related to the known issue PC-6114
Changed line 30 from:
When site servers are initially set up they use the locale of the site server machine (as configured in the OS) rather than the locale that is set on the application server (as configured within PaperCut). This can result in site server hosted devices showing different currency symbols to that of the application server.
to:
Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.
Changed lines 260-262 from:
!!!490017:When site servers are initially set up they use the locale of the site server machine (as configured in the OS) rather than the locale that is set on the application server (as configured within PaperCut). This can result in site server hosted devices showing different currency symbols to that of the application server. A similar problem will also occur if the locale of the application server is changed, where the site server will still use the previous locale.
to:
!!!490017: Devices hosted on some site servers may show a different currency symbol to those hosted directly on the application server.

When site servers are initially set up they use the locale of the site server machine (as configured in the OS) rather than the locale that is set on the application server (as configured within PaperCut). This can result in site server hosted devices showing different currency symbols to that of the application server. A similar problem will also occur if the locale of the application server is changed, where the site server will still use the previous locale.
August 13, 2015, at 05:30 AM by Zakariah Chitty - Added a description for the known issue PC-6114 (https://papercut.atlassian.net/browse/PC-6114)
Changed line 28 from:
490016
to:
490017
Changed lines 30-31 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016|
More info...]]
to:
When site servers are initially set up they use the locale of the site server machine (as configured in the OS) rather than the locale that is set on the application server (as configured within PaperCut). This can result in site server hosted devices showing different currency symbols to that of the application server.
[[#i490017
| More info...]]
Changed lines 33-35 from:
15.1 (Build 33283)
(:cell class=resolved :)
Resolved
to:
15.0 (Build 32334)
(:cell class=unresolved :)
Open
Changed line 37 from:
15.1 (Build 33290)
to:
Workaround available
Changed line 40 from:
490015
to:
490016
Changed lines 42-43 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 45 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 49 from:
15.0 (Build 33107)
to:
15.1 (Build 33290)
Changed line 52 from:
490014
to:
490015
Changed lines 54-55 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed lines 58-59 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 61 from:
Workaround available
to:
15.0 (Build 33107)
Changed line 64 from:
000008
to:
490014
Changed lines 66-67 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 69 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 76 from:
490001
to:
000008
Changed lines 78-79 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 81-83 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 85 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 88 from:
490002
to:
490001
Changed line 90 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 92 from:
14.0 (Build 25901)
to:
14.2
Changed line 96 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 99 from:
490003
to:
490002
Changed line 101 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 103 from:
13.5
to:
14.0 (Build 25901)
Changed line 107 from:
14.0
to:
14.0 (Build 26241)
Changed line 110 from:
490004
to:
490003
Changed line 112 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 114 from:
&nbsp;
to:
13.5
Changed line 118 from:
13.5
to:
14.0
Changed line 121 from:
490005
to:
490004
Changed line 123 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 125 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 129 from:
13.3 (Build 23540)
to:
13.5
Changed line 132 from:
490006
to:
490005
Changed line 134 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 136 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 140 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 143 from:
490007
to:
490006
Changed line 145 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 147 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 151-152 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 154 from:
490008
to:
490007
Changed line 156 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 158 from:
12.4
to:
13.2 (Build 22278)
Changed lines 162-163 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 166 from:
490009
to:
490008
Changed line 168 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 170 from:
12.2
to:
12.4
Changed line 174 from:
12.3
to:
12.4 (Build 18828)
Changed line 177 from:
490010
to:
490009
Changed line 179 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 181 from:
&nbsp;
to:
12.2
Changed line 185 from:
12.1 (Build 16778)
to:
12.3
Changed line 188 from:
490011
to:
490010
Changed line 190 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 192 from:
12.0
to:
&nbsp;
Changed line 199 from:
490012
to:
490011
Changed line 201 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 203 from:
12.0 (Build 16338)
to:
12.0
Changed line 207 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 210 from:
490013
to:
490012
Changed line 212 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 214 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 218-228:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 254-266:

----

\\

[[#i490017]]
!!!490017:When site servers are initially set up they use the locale of the site server machine (as configured in the OS) rather than the locale that is set on the application server (as configured within PaperCut). This can result in site server hosted devices showing different currency symbols to that of the application server. A similar problem will also occur if the locale of the application server is changed, where the site server will still use the previous locale.

This affects all versions of PaperCut from version 15.0 onwards.

Workaround:-
The current solution to this problem is to wait for the site server to perform a full database sync with the application server and then restart the site server. After the first restart the site server will display the correct currency on devices that are connected to it. Any time that the locale of the application server is changed, these steps will need to be repeated.

Changed lines 46-47 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 49 from:
Fix available
to:
15.0 (Build 33107)
Changed lines 34-35 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 37 from:
Workaround Available
to:
15.1 (Build 33290)
Changed line 252 from:
We are currently investigation the cause of the problem.
to:
We are currently investigating the cause of the problem.
Changed line 28 from:
490015
to:
490016
Changed lines 30-31 from:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.
[[#i490016| More info...]]
Changed line 33 from:
15.0 (Build 32334)
to:
15.1 (Build 33283)
Changed line 37 from:
Fix available
to:
Workaround Available
Changed line 40 from:
490014
to:
490015
Changed lines 42-43 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed line 49 from:
Workaround available
to:
Fix available
Changed line 52 from:
000008
to:
490014
Changed lines 54-55 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 57 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 64 from:
490001
to:
000008
Changed lines 66-67 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 69-71 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 73 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 76 from:
490002
to:
490001
Changed line 78 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 80 from:
14.0 (Build 25901)
to:
14.2
Changed line 84 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 87 from:
490003
to:
490002
Changed line 89 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 91 from:
13.5
to:
14.0 (Build 25901)
Changed line 95 from:
14.0
to:
14.0 (Build 26241)
Changed line 98 from:
490004
to:
490003
Changed line 100 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 102 from:
&nbsp;
to:
13.5
Changed line 106 from:
13.5
to:
14.0
Changed line 109 from:
490005
to:
490004
Changed line 111 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 113 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 117 from:
13.3 (Build 23540)
to:
13.5
Changed line 120 from:
490006
to:
490005
Changed line 122 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 124 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 128 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 131 from:
490007
to:
490006
Changed line 133 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 135 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 139-140 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 142 from:
490008
to:
490007
Changed line 144 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 146 from:
12.4
to:
13.2 (Build 22278)
Changed lines 150-151 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 154 from:
490009
to:
490008
Changed line 156 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 158 from:
12.2
to:
12.4
Changed line 162 from:
12.3
to:
12.4 (Build 18828)
Changed line 165 from:
490010
to:
490009
Changed line 167 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 169 from:
&nbsp;
to:
12.2
Changed line 173 from:
12.1 (Build 16778)
to:
12.3
Changed line 176 from:
490011
to:
490010
Changed line 178 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 180 from:
12.0
to:
&nbsp;
Changed line 187 from:
490012
to:
490011
Changed line 189 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 191 from:
12.0 (Build 16338)
to:
12.0
Changed line 195 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 198 from:
490013
to:
490012
Changed line 200 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 202 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 206-216:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Deleted lines 243-253:
[[#i490015]]
!!!490015: Some devices unable to connect to server after device config change on 15.0 with Oracle DB

Devices may lose connection to a PaperCut 15.0 server after having their device details accessed and saved if an Oracle database is in use.

As device connection issues can happen for a variety of reasons, please contact mailto:support@papercut.com to identify if this issue may be the cause.

An updated build is available upon request.

----

Added lines 245-272:

[[#i490016]]
!!!490016: 15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.

PaperCut has noticed that some customers are facing an upgrade error with the PaperCut Application server not starting after the attempted upgrade.  At this point no changes to the existing database have been made.

This appears to be caused by a failure in the back-up of the existing database before the upgrade continues.
We are currently investigation the cause of the problem.

Workaround:-
PaperCut recommends installing your existing version or V15.0  over the top of the stalled upgrade to repair the issue.

Please contact your reseller for the V15.0 build.

----

\\

[[#i490015]]
!!!490015: Some devices unable to connect to server after device config change on 15.0 with Oracle DB

Devices may lose connection to a PaperCut 15.0 server after having their device details accessed and saved if an Oracle database is in use.

As device connection issues can happen for a variety of reasons, please contact mailto:support@papercut.com to identify if this issue may be the cause.

An updated build is available upon request.

----
Changed line 37 from:
Workaround available
to:
Fix available
Changed lines 239-240 from:
An updated build will be available shortly which addresses this issue.
to:
An updated build is available upon request.
April 24, 2015, at 08:03 AM by 203.222.91.204 -
Changed line 28 from:
490014
to:
490015
Changed lines 30-31 from:
Some HP models error or freeze during user login
[[#i490014| More info...]]
to:
Some devices unable to connect to server after device config change on 15.0 with Oracle DB
[[#i490015| More info...]]
Changed line 40 from:
000008
to:
490014
Changed lines 42-43 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 45 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 52 from:
490001
to:
000008
Changed lines 54-55 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 57-59 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 61 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 64 from:
490002
to:
490001
Changed line 66 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 68 from:
14.0 (Build 25901)
to:
14.2
Changed line 72 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 75 from:
490003
to:
490002
Changed line 77 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 79 from:
13.5
to:
14.0 (Build 25901)
Changed line 83 from:
14.0
to:
14.0 (Build 26241)
Changed line 86 from:
490004
to:
490003
Changed line 88 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 90 from:
&nbsp;
to:
13.5
Changed line 94 from:
13.5
to:
14.0
Changed line 97 from:
490005
to:
490004
Changed line 99 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 101 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 105 from:
13.3 (Build 23540)
to:
13.5
Changed line 108 from:
490006
to:
490005
Changed line 110 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 112 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 116 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 119 from:
490007
to:
490006
Changed line 121 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 123 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 127-128 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 130 from:
490008
to:
490007
Changed line 132 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 134 from:
12.4
to:
13.2 (Build 22278)
Changed lines 138-139 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 142 from:
490009
to:
490008
Changed line 144 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 146 from:
12.2
to:
12.4
Changed line 150 from:
12.3
to:
12.4 (Build 18828)
Changed line 153 from:
490010
to:
490009
Changed line 155 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 157 from:
&nbsp;
to:
12.2
Changed line 161 from:
12.1 (Build 16778)
to:
12.3
Changed line 164 from:
490011
to:
490010
Changed line 166 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 168 from:
12.0
to:
&nbsp;
Changed line 175 from:
490012
to:
490011
Changed line 177 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 179 from:
12.0 (Build 16338)
to:
12.0
Changed line 183 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 186 from:
490013
to:
490012
Changed line 188 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 190 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 194-204:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 232-241:
[[#i490015]]
!!!490015: Some devices unable to connect to server after device config change on 15.0 with Oracle DB

Devices may lose connection to a PaperCut 15.0 server after having their device details accessed and saved if an Oracle database is in use.

As device connection issues can happen for a variety of reasons, please contact mailto:support@papercut.com to identify if this issue may be the cause.

An updated build will be available shortly which addresses this issue.
----

Added lines 244-245:
\\
Changed lines 236-237 from:
PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise working with your HP technician to downgrade the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause on some devices.
to:
PaperCut has been advised that there is newer firmware being released for all devices affected as of the 15th of April 2015. If there is firmware newer than the 18th of February 2015, then please upgrade to this firmware. If there is no newer firmware, then the workaround is to downgrade firmware on the device.
April 16, 2015, at 05:01 AM by 203.222.91.204 -
Changed lines 225-226 from:
PaperCut support have seen an increase in customers reporting certain models of HP freezing or erroring when logging in whilst using the Shared Accounts or Print Release functions. We believe this is related to firmware released on the 18th of February 2015 on the following models:
to:
PaperCut support have seen an increase in customers reporting certain models of HP freezing or erroring when logging in whilst using the Shared Accounts or Print Release functions. We believe this is related to and interoperability issue between PaperCut and the HP firmware released on the 18th of February 2015 on the following models:
Changed lines 236-237 from:
PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise downgrading the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause on some devices.
to:
PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise working with your HP technician to downgrade the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause on some devices.
April 15, 2015, at 01:05 PM by 14.201.99.150 -
Changed lines 236-237 from:
PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise downgrading the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause.
to:
PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise downgrading the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause on some devices.
Changed line 28 from:
000008
to:
490014
Changed lines 30-31 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Some HP models error or freeze during user login
[[#i490014| More info...]]
Changed line 33 from:
15.0 (Build 31930)
to:
15.0 (Build 32334)
Changed line 40 from:
490001
to:
000008
Changed lines 42-43 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 45-47 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 49 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 52 from:
490002
to:
490001
Changed line 54 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 56 from:
14.0 (Build 25901)
to:
14.2
Changed line 60 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 63 from:
490003
to:
490002
Changed line 65 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 67 from:
13.5
to:
14.0 (Build 25901)
Changed line 71 from:
14.0
to:
14.0 (Build 26241)
Changed line 74 from:
490004
to:
490003
Changed line 76 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 78 from:
&nbsp;
to:
13.5
Changed line 82 from:
13.5
to:
14.0
Changed line 85 from:
490005
to:
490004
Changed line 87 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 89 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 93 from:
13.3 (Build 23540)
to:
13.5
Changed line 96 from:
490006
to:
490005
Changed line 98 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 100 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 104 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 107 from:
490007
to:
490006
Changed line 109 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 111 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 115-116 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 118 from:
490008
to:
490007
Changed line 120 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 122 from:
12.4
to:
13.2 (Build 22278)
Changed lines 126-127 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 130 from:
490009
to:
490008
Changed line 132 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 134 from:
12.2
to:
12.4
Changed line 138 from:
12.3
to:
12.4 (Build 18828)
Changed line 141 from:
490010
to:
490009
Changed line 143 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 145 from:
&nbsp;
to:
12.2
Changed line 149 from:
12.1 (Build 16778)
to:
12.3
Changed line 152 from:
490011
to:
490010
Changed line 154 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 156 from:
12.0
to:
&nbsp;
Changed line 163 from:
490012
to:
490011
Changed line 165 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 167 from:
12.0 (Build 16338)
to:
12.0
Changed line 171 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 174 from:
490013
to:
490012
Changed line 176 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 178 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 182-192:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Deleted line 217:
Added lines 222-243:
[[#i490014]]
!!!490014: Some HP models error or freeze during user login

PaperCut support have seen an increase in customers reporting certain models of HP freezing or erroring when logging in whilst using the Shared Accounts or Print Release functions. We believe this is related to firmware released on the 18th of February 2015 on the following models:

*HP X585, firmware 2304070_439651 and 2304061_439464
*HP M630, firmware 2304070_439645
*HP M725, firmware 2304070_439661
*HP M775, firmware 2304070_439663
*HP M830, firmware 2304070_439651
*HP M880, firmware 2304070_439653

[[http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=4073004&docId=emr_na-c03933242&docLocale=en_US|A full table of firmware released can be found here.]]

PaperCut is currently talking with HP to find the source of the error and freezing. For a workaround, we advise downgrading the firmware on these devices to a lower version. We have confirmed internally and on customer sites that these firmware versions are the cause.

If you find the same behavior on different models of HP, please email support@papercut.com with your HP model and firmware versions, and we will add it to the list.

----

\\

April 03, 2015, at 12:53 PM by TimG - Updated 'contact support' since we're waiting to hear from MS
Changed lines 220-221 from:
A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, and await confirmation that this has been fixed by contacting [[mailto:support@papercut.com|contact support]] quoting issue [@#00008@].
to:
A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, until Microsoft confirm that this issue has been fixed. We will also list any updates on this page when we hear back from Microsoft.
Deleted lines 221-222:
An alternative workaround is to configure your domain as suggested [[http://support.microsoft.com/en-us/kb/3002657|on the Microsoft site]]: “To work around this issue, use the Kerberos protocol to authenticate Active Directory domain users.”
March 12, 2015, at 07:43 PM by TimG - Update Microsoft link to specific workaround for the issue here
Changed lines 214-215 from:
PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[https://technet.microsoft.com/library/security/MS15-027|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.
to:
PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[http://support.microsoft.com/en-us/kb/3002657|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.
Added lines 222-223:
An alternative workaround is to configure your domain as suggested [[http://support.microsoft.com/en-us/kb/3002657|on the Microsoft site]]: “To work around this issue, use the Kerberos protocol to authenticate Active Directory domain users.”
March 12, 2015, at 05:44 AM by 203.222.91.204 -
Changed line 28 from:
490001
to:
000008
Changed lines 30-31 from:
Error Starting Release Station when using some options. [[#i490001| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 33-35 from:
14.2
(:cell class=resolved :)
Resolved
to:
15.0 (Build 31930)
(:cell class=unresolved :)
Open
Changed line 37 from:
14.2 (Build 28232)
to:
Workaround available
Changed line 40 from:
490002
to:
490001
Changed line 42 from:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
to:
Error Starting Release Station when using some options. [[#i490001| More info...]]
Changed line 44 from:
14.0 (Build 25901)
to:
14.2
Changed line 48 from:
14.0 (Build 26241)
to:
14.2 (Build 28232)
Changed line 51 from:
490003
to:
490002
Changed line 53 from:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
to:
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
Changed line 55 from:
13.5
to:
14.0 (Build 25901)
Changed line 59 from:
14.0
to:
14.0 (Build 26241)
Changed line 62 from:
490004
to:
490003
Changed line 64 from:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
to:
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
Changed line 66 from:
&nbsp;
to:
13.5
Changed line 70 from:
13.5
to:
14.0
Changed line 73 from:
490005
to:
490004
Changed line 75 from:
Job transactions may be charged twice. [[#i490005| More info...]]
to:
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
Changed line 77 from:
13.3 (Build 23456)
to:
&nbsp;
Changed line 81 from:
13.3 (Build 23540)
to:
13.5
Changed line 84 from:
490006
to:
490005
Changed line 86 from:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
to:
Job transactions may be charged twice. [[#i490005| More info...]]
Changed line 88 from:
13.3 (Build 23137)
to:
13.3 (Build 23456)
Changed line 92 from:
13.3 (Build 23186)
to:
13.3 (Build 23540)
Changed line 95 from:
490007
to:
490006
Changed line 97 from:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
to:
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
Changed line 99 from:
13.2 (Build 22278)
to:
13.3 (Build 23137)
Changed lines 103-104 from:
13.3 &amp; Apple\\
Update
to:
13.3 (Build 23186)
Changed line 106 from:
490008
to:
490007
Changed line 108 from:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
to:
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
Changed line 110 from:
12.4
to:
13.2 (Build 22278)
Changed lines 114-115 from:
12.4 (Build 18828)
to:
13.3 &amp; Apple\\
Update
Changed line 118 from:
490009
to:
490008
Changed line 120 from:
Scan jobs not showing in some reports. [[#i490009| More info...]]
to:
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
Changed line 122 from:
12.2
to:
12.4
Changed line 126 from:
12.3
to:
12.4 (Build 18828)
Changed line 129 from:
490010
to:
490009
Changed line 131 from:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
to:
Scan jobs not showing in some reports. [[#i490009| More info...]]
Changed line 133 from:
&nbsp;
to:
12.2
Changed line 137 from:
12.1 (Build 16778)
to:
12.3
Changed line 140 from:
490011
to:
490010
Changed line 142 from:
Card/ID logins to release stations. [[#i490011| More info...]]
to:
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
Changed line 144 from:
12.0
to:
&nbsp;
Changed line 151 from:
490012
to:
490011
Changed line 153 from:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
to:
Card/ID logins to release stations. [[#i490011| More info...]]
Changed line 155 from:
12.0 (Build 16338)
to:
12.0
Changed line 159 from:
12.0 (Build 16353)
to:
12.1 (Build 16778)
Changed line 162 from:
490013
to:
490012
Changed line 164 from:
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
to:
Print job redirection and Find Me Printing. [[#i490012| More info...]]
Changed line 166 from:
14.3.1 (Build 30238)
to:
12.0 (Build 16338)
Added lines 170-180:
12.0 (Build 16353)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 211-225:
[[#i000008]]
!!!000008: Authentication is denied when running a Windows Server 2003 Domain Controller

PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[https://technet.microsoft.com/library/security/MS15-027|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.

This Windows Update was rolled out to Server 2003, 2008 and 2012. However, this issue only occurs when using Windows 2003 domain controllers and PaperCut is hosted on a separate member server.  If PaperCut is installed on the same server as your domain controller, this should not affect authentication.

This issue is also affecting other software using this authentication method. PaperCut is currently investigating this issue with Microsoft.

A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, and await confirmation that this has been fixed by contacting [[mailto:support@papercut.com|contact support]] quoting issue [@#00008@].

----

\\

Changed lines 351-354 from:
!!!490013:  Global Print Driver causes release issues on selected devices in 14.3.30238 (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
to:
!!!490013:  Global Print Driver causes release issues on selected devices in 14.3.1 (build 30238) (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3.1 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
Added lines 159-169:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490013
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i490013| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
[[mailto:support@papercut.com|Contact support]]
Deleted line 345:
Added lines 350-354:
[[#i490013]]
!!!490013:  Global Print Driver causes release issues on selected devices in 14.3.30238 (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.

Added lines 357-360:
\\

----

Changed line 43 from:
&nbsp;
to:
14.0 (Build 25901)
September 14, 2014, at 11:58 PM by 203.222.91.204 -
Added lines 165-166:
----
September 14, 2014, at 11:57 PM by 203.222.91.204 -
Deleted lines 8-25:
!! Device Specific Known Issues

For issues specific to given devices see the following links:

* [[KnownIssuesHPFutureSmartEmbedded|HP FutureSmart Embedded]]
* [[KnownIssuesHPChaiEmbedded|HP Chai Embedded]]
* [[KnownIssuesKonicaMinolta|Konica Minolta Onboard]]
* [[KnownIssuesKyoceraEmbedded|Kyocera Embedded]]
* [[KnownIssuesLexmarkEmbedded|Lexmark Embedded]]
* [[KnownIssuesOKIOpenPlatformEmbedded|OKI Open Platform Embedded]]
* [[KnownIssuesRicohEmbedded|Ricoh Embedded]]
* [[KnownIssuesSamsungEmbedded|Samsung Embedded]]
* [[KnownIssuesSharpEmbedded|Sharp Onboard]]
* [[KnownIssuesToshibaSDK2Embedded|Toshiba (SDK2) Onboard]]
* [[KnownIssuesXeroxEmbedded|Xerox JBA/XSA Onboard]]
* [[KnownIssuesXeroxEIP2Embedded|Xerox EIP 2.0+ Onboard]]

Added lines 165-181:
!! Device Specific Known Issues

For issues specific to given devices see the following links:

* [[KnownIssuesHPFutureSmartEmbedded|HP FutureSmart Embedded]]
* [[KnownIssuesHPChaiEmbedded|HP Chai Embedded]]
* [[KnownIssuesKonicaMinolta|Konica Minolta Onboard]]
* [[KnownIssuesKyoceraEmbedded|Kyocera Embedded]]
* [[KnownIssuesLexmarkEmbedded|Lexmark Embedded]]
* [[KnownIssuesOKIOpenPlatformEmbedded|OKI Open Platform Embedded]]
* [[KnownIssuesRicohEmbedded|Ricoh Embedded]]
* [[KnownIssuesSamsungEmbedded|Samsung Embedded]]
* [[KnownIssuesSharpEmbedded|Sharp Onboard]]
* [[KnownIssuesToshibaSDK2Embedded|Toshiba (SDK2) Onboard]]
* [[KnownIssuesXeroxEmbedded|Xerox JBA/XSA Onboard]]
* [[KnownIssuesXeroxEIP2Embedded|Xerox EIP 2.0+ Onboard]]

September 14, 2014, at 11:51 PM by 203.222.91.204 -
Changed lines 180-181 from:
Other known issues, not specific to the Ricoh Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
to:
Other known issues, affecting all editions of PaperCut are covered in:
September 14, 2014, at 11:50 PM by 203.222.91.204 -
Deleted lines 28-149:
!!!Error Starting Release Station when using some options in 14.2 (Resolved in PaperCut 14.2 (Build 28232))

When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[@Error starting release station. Printer in "releases-on" option not in expected format
 of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[@releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2@]

in the release station @@config.properties@@ file.

Locally installed release stations that have not been upgraded are not affected.

!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut MF.

!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0)

As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading.

Note that sites using Microsoft SQL server or the internal PaperCut database are not affected. Customers with no duplicate emails in their user directory are also not affected.

On `PostgreSQL and MYSQL, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.lang.Long cannot be cast to java.lang.Integer @]

On Oracle, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.math.BigDecimal cannot be cast to java.lang.Integer @]

To fix the issue, download the build for your platform from here:

* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230.exe|Windows Servers]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-mac.dmg|Mac OS X (Universal)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Linux Servers (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]

If you still have questions, Please email mailto:support@papercut.com for help.

!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" (Fixed in release 13.5)

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.

!!!Version 13.3 Build 23456: Job transactions may be charged twice. ''(resolved in 13.3.23540)''
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456|the KB article addressing build 23456]] for more details and steps to resolve.

!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''
Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.

!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

Apple has since released a [[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]

In the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.

!!!The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''

After upgrading from an earlier version to PaperCut MF 12.4 on 64-bit Windows there will be entries for both PaperCut 12.4 and the previous version.  This entry will do no harm, and will be automatically removed in the next PaperCut upgrade.


!!!Scan jobs not showing in some reports ''(resolved in 12.3)''

Some reports may not show scan jobs. This issue was introduced in version 12.2.


!!!Payment integration at release stations may stop working until restarted  ''(resolved in 12.1.16778)''

After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen. The error message contains "Invalid server session. Session must be re-initiated".  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.


!!!Card/ID logins to release stations in version 12.0 ''(resolved in 12.1.16778)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available for 12.0 if upgrading is undesirable.


!!!Print job redirection and Find Me Printing in version 12.0.16338 ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).


!!!Konica Minolta Embedded ''(resolved in 11.4)''

In some circumstances a user's copy jobs is being logged up to 24 hours after they performed the copying.  This issue is fixed in the 11.4 release.


!!!Access to VCC Cash Acceptor Details page ''(resolved in 11.3.14286)''

It may not be possible to access the VCC Cash Acceptor details page in version 11.3 (14184).  We have a patch available to fix this issue. Please contact support to get access to this patch.


!!!Konica Minolta bizhub C35 Embedded

Tracking scanning is not currently supported on the bizhub C35. Please inquire with support about a timeline.

We'll be continuing to work with Konica-Minolta to resolve these issues and hope to have support for this device as soon as possible.


!!!HP Embedded ''(resolved in 11.2)''

We have had reports that some HP devices running PaperCut and making use of USB card readers can report "Error 49" errors which require the device to be rebooted. We are working with HP to resolve these problems.  Initial indications are that some devices/firmware versions have a memory leak that is triggering the "error 49".  HP is investigating.

We have made some changes to our HP embedded application that improves this and dramatically reduces occurrences of this problem.  To get access to this updated version please contact support.  Please include in your email the HP models affected, the firmware versions and whether you are using USB card readers connected to the HP devices.


!!!Copicode-IP terminal - versions 10.1-10.2

When using the new `MyID cards and setting a card length and start position, if a swiped card has a smaller length the swipe reader could stop working until being power cycled. The keypad would still continue to function.  This issue will be resolved in the next release.  A patch is also available for 10.1 and 10.2 and may be installed according to [[https://www.papercut.com/anonftp/pub/mf/patches/copicode-ip-1.2.9a/readme.txt|these instructions]].

Changed lines 30-183 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490001
(:cell class=description :)
Error Starting Release Station when using some options. [[#i490001| More info...]]
(:cell :)
14.2
(:cell class=resolved :)
Resolved
(:cell :)
14.2 (Build 28232)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490002
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations. [[#i490002| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
14.0 (Build 26241)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490003
(:cell class=description :)
Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses. [[#i490003| More info...]]
(:cell :)
13.5
(:cell class=resolved :)
Resolved
(:cell :)
14.0
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490004
(:cell class=description :)
CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected". [[#i490004| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
13.5
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490005
(:cell class=description :)
Job transactions may be charged twice. [[#i490005| More info...]]
(:cell :)
13.3 (Build 23456)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 (Build 23540)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490006
(:cell class=description :)
"Bulk user actions" might not work with some combinations of settings. [[#i490006| More info...]]
(:cell :)
13.3 (Build 23137)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 (Build 23186)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490007
(:cell class=description :)
Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". [[#i490007| More info...]]
(:cell :)
13.2 (Build 22278)
(:cell class=resolved :)
Resolved
(:cell :)
13.3 &amp; Apple\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490008
(:cell class=description :)
The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs. [[#i490008| More info...]]
(:cell :)
12.4
(:cell class=resolved :)
Resolved
(:cell :)
12.4 (Build 18828)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490009
(:cell class=description :)
Scan jobs not showing in some reports. [[#i490009| More info...]]
(:cell :)
12.2
(:cell class=resolved :)
Resolved
(:cell :)
12.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490010
(:cell class=description :)
Payment integration at release stations may stop working until restarted. [[#i490010| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
12.1 (Build 16778)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490011
(:cell class=description :)
Card/ID logins to release stations. [[#i490011| More info...]]
(:cell :)
12.0
(:cell class=resolved :)
Resolved
(:cell :)
12.1 (Build 16778)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490012
(:cell class=description :)
Print job redirection and Find Me Printing. [[#i490012| More info...]]
(:cell :)
12.0 (Build 16338)
(:cell class=resolved :)
Resolved
(:cell :)
12.0 (Build 16353)
(:tableend:)


Other known issues, not specific to the Ricoh Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

Added lines 185-345:

\\

[[#i490001]]
!!!490001: Error Starting Release Station when using some options in 14.2 (Resolved in PaperCut 14.2 (Build 28232))

When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[@Error starting release station. Printer in "releases-on" option not in expected format
 of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[@releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2@]

in the release station @@config.properties@@ file.

Locally installed release stations that have not been upgraded are not affected.

----

\\

[[#i490002]]
!!!490002: Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut MF.

----

\\

[[#i490003]]
!!!490003: Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0)

As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading.

Note that sites using Microsoft SQL server or the internal PaperCut database are not affected. Customers with no duplicate emails in their user directory are also not affected.

On `PostgreSQL and MYSQL, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.lang.Long cannot be cast to java.lang.Integer @]

On Oracle, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.math.BigDecimal cannot be cast to java.lang.Integer @]

To fix the issue, download the build for your platform from here:

* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230.exe|Windows Servers]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-mac.dmg|Mac OS X (Universal)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Linux Servers (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]

If you still have questions, Please email [support@papercut.com[mailto:support@papercut.com]] for help.

----

\\

[[#i490004]]
!!!490004: CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" (Fixed in release 13.5)

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.

----

\\

[[#i490005]]
!!!490005: Job transactions may be charged twice. ''(resolved in 13.3.23540)''

Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456|the KB article addressing build 23456]] for more details and steps to resolve.

----

\\

[[#i490006]]
!!!490006: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''

Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.

----

\\

[[#i490007]]
!!!490007: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)

A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

Apple has since released a [[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]

In the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.

----

\\

[[#i490008]]
!!!490008: The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''

After upgrading from an earlier version to PaperCut MF 12.4 on 64-bit Windows there will be entries for both PaperCut 12.4 and the previous version.  This entry will do no harm, and will be automatically removed in the next PaperCut upgrade.

----

\\

[[#i490009]]
!!!490009: Scan jobs not showing in some reports ''(resolved in 12.3)''

Some reports may not show scan jobs. This issue was introduced in version 12.2.

----

\\

[[#i490010]]
!!!490010: Payment integration at release stations may stop working until restarted ''(resolved in 12.1.16778)''

After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen. The error message contains "Invalid server session. Session must be re-initiated".  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.

----

\\

[[#i490011]]
!!!490011: Card/ID logins to release stations in version 12.0 ''(resolved in 12.1.16778)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available for 12.0 if upgrading is undesirable.

----

\\

[[#i490012]]
!!!490012: Print job redirection and Find Me Printing in version 12.0.16338 ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).


----

\\

----

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

Changed lines 29-30 from:
!!!Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))
to:
!!!Error Starting Release Station when using some options in 14.2 (Resolved in PaperCut 14.2 (Build 28232))
July 24, 2014, at 08:12 PM by TimG - Updated release station issue to 'resolved'
Changed lines 29-30 from:
!!!Error Starting Release Station when using some options in 14.2
to:
!!!Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))
Deleted lines 44-45:
A fix for this issue is available by contacting support@papercut.com. The fix will be released publicly with the next version of PaperCut.
Changed lines 29-39 from:
!!!Error Starting Release Station when using the 'Find me print settings' option in 14.2

When starting the Release Station Software and using the '
[[https://www.papercut.com/products/ng/manual/rs-conf.html|releases-on]]' option in 14.2, customers may see an error message:\\
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\\printer':@@

Note this will only appear when running the 14.2 version of the release station software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases
-on=server1\\printer1@@\\
in the release station config.properties file.

If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error.
to:
!!!Error Starting Release Station when using some options in 14.2

When starting the Release Station Software and using an
[[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[
@Error starting release station. Printer in "releases-on" option not in expected format
of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[@
releases-on=server1\\printer1
show
-jobs-from-queues=server1\\printer2@]

in the release station @@config.properties@@ file.

Locally installed release stations that have not been upgraded are not affected.
Changed lines 40-41 from:
A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
to:
A fix for this issue is available by contacting support@papercut.com. The fix will be released publicly with the next version of PaperCut.
Changed lines 40-41 from:
As a workaround, you will need to use four backslashes between the name of the server and printer name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing. When the next version of PaperCut is available, you will need to remove these extra backslashes.
to:
A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
Changed lines 32-33 from:
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\printer':@@
to:
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\\printer':@@
Changed line 35 from:
@@releases-on=server1\printer1@@\\
to:
@@releases-on=server1\\printer1@@\\
Added lines 40-41:
As a workaround, you will need to use four backslashes between the name of the server and printer name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing. When the next version of PaperCut is available, you will need to remove these extra backslashes.
Changed line 34 from:
Note this will only appear when running the 14.2 version of the release software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
to:
Note this will only appear when running the 14.2 version of the release station software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
Changed lines 34-36 from:
Note that this will only appear when running 14.2, and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@
releases-on=server1\printer1@@ in the release station config.properties file.
to:
Note this will only appear when running the 14.2 version of the release software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@\\

in the release station config.properties file.
Changed lines 34-36 from:
Note that this will only appear when running 14.2, and will only appear if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file. If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error.
to:
Note that this will only appear when running 14.2, and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file.

If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error.
Changed lines 35-36 from:
@@releases-on=server1\printer1@@ in the release station config.properties file.
to:
@@releases-on=server1\printer1@@ in the release station config.properties file. If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error.
Deleted lines 36-37:
At this time we recommend not upgrading to 14.2 if you're using this configuration.
June 20, 2014, at 11:04 PM by TimG - Updated with 14.2 Release Station Start issue
Added lines 29-38:
!!!Error Starting Release Station when using the 'Find me print settings' option in 14.2

When starting the Release Station Software and using the '[[https://www.papercut.com/products/ng/manual/rs-conf.html|releases-on]]' option in 14.2, customers may see an error message:\\
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\printer':@@

Note that this will only appear when running 14.2, and will only appear if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file.

At this time we recommend not upgrading to 14.2 if you're using this configuration.

Changed lines 29-30 from:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations
to:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)
Changed lines 29-32 from:
to:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut MF.

Changed lines 55-56 from:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected"
to:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" (Fixed in release 13.5)
Changed lines 30-31 from:
!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0
to:
!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0)
Changed lines 30-31 from:
!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses
to:
!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses (Resolved with PaperCut MF 14.0
Changed lines 36-41 from:
The error looks similar to this:

[@Error occurred attempting to upgrade database: java
.math.BigDecimal cannot be cast to java.lang.Integer [main]
java.lang.ClassCastException: java.math.BigDecimal cannot be cast to java.lang.Integer@]

to:
On `PostgreSQL and MYSQL, following message will appear in the server.log file. 

[@biz
.papercut.pcng.util.ApplicationException: java.lang.Long cannot be cast to java.lang.Integer @]

On Oracle, following message will appear in the server.log file.

[@biz.papercut.pcng.util.ApplicationException: java.math.BigDecimal cannot be cast to java.lang.Integer @]

Changed lines 38-39 from:

to:
[@Error occurred attempting to upgrade database: java.math.BigDecimal cannot be cast to java.lang.Integer [main]
java.lang.ClassCastException: java.math.BigDecimal cannot be cast to java.lang.Integer@]


Changed lines 38-43 from:
@@
Error occurred attempting to upgrade database: java.math.BigDecimal cannot be cast to java.lang.Integer [main]
java.lang.ClassCastException: java.math.BigDecimal cannot be cast to java.lang.Integer
@@


to:

Added lines 36-43:
The error looks similar to this:

@@
Error occurred attempting to upgrade database: java.math.BigDecimal cannot be cast to java.lang.Integer [main]
java.lang.ClassCastException: java.math.BigDecimal cannot be cast to java.lang.Integer
@@

Added line 44:
Changed lines 41-43 from:
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]
to:
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]
Changed lines 32-33 from:
As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading. A special build is available for customers encountering this issue. Please email mailto:support@papercut.com for details.
to:
As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading.
Added lines 36-45:
To fix the issue, download the build for your platform from here:

* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230.exe|Windows Servers]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-mac.dmg|Mac OS X (Universal)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25230-linux-x64.sh|Linux Servers (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-i686.sh|Linux Servers (i686))]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-x64.sh|Novell OES 2 and 11 Linux (x64)]]
* [[https://cdn.papercut.com/anonftp/pub/mf/13.x/pcmf-setup-13.5.25126-linux-i686.sh|Novell OES 2 and 11 Linux (i686)]]
If you still have questions, Please email mailto:support@papercut.com for help.

Changed lines 34-35 from:
Note that sites not using `PostgreSQL, Oracle or MySQL are not affected. Customers with no duplicate emails in their user directory are also not affected.
to:
Note that sites using Microsoft SQL server or the internal PaperCut database are not affected. Customers with no duplicate emails in their user directory are also not affected.
Added lines 29-35:

!!! Upgrading to 13.5 (Build 25126 only) fails when using `PostgreSQL, Oracle or MySQL if there are users with duplicate email addresses

As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL, Oracle or MySQL]] as their external database may encounter an error when upgrading. A special build is available for customers encountering this issue. Please email mailto:support@papercut.com for details.

Note that sites not using `PostgreSQL, Oracle or MySQL are not affected. Customers with no duplicate emails in their user directory are also not affected.

Changed lines 29-36 from:
to:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected"

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.

Changed lines 31-32 from:
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456]] for more details and steps to resolve.
to:
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456|the KB article addressing build 23456]] for more details and steps to resolve.
Changed lines 30-34 from:
!!!Version 13.3 Build 23456: Job transactions may be charged twice.
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. These these extra transactions can be refunded within PaperCut. Please check this KB article periodically for further updates.

It is strongly advised that all sites with build 23456 installed roll back to build 23137 immediately and contact support. Build 23456 is no longer available for public download
.
to:
!!!Version 13.3 Build 23456: Job transactions may be charged twice. ''(resolved in 13.3.23540)''
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. Please see [[PaperCutMFBuild23456]] for more details and steps to resolve
.
Changed line 30 from:
!!!Version13.3 Build 23456: Job transactions may be charged twice.
to:
!!!Version 13.3 Build 23456: Job transactions may be charged twice.
Added lines 33-34:
It is strongly advised that all sites with build 23456 installed roll back to build 23137 immediately and contact support. Build 23456 is no longer available for public download.
Changed lines 30-32 from:
!!!Version13.3 Build 23456: Print job transactions may be charged twice.
Print jobs will appear logged as a single job, however two identical transactions may be applied. This will reduce user balances by twice the intended amount, however these extra transactions can be refunded within PaperCut. Please check this KB article periodically for further updates.
to:
!!!Version13.3 Build 23456: Job transactions may be charged twice.
Print or copier jobs will appear logged as a single job, but two identical transactions may be applied. This will reduce user balances by twice the intended amount. These these extra transactions can be refunded within PaperCut. Please check this KB article periodically for further updates.
Added lines 30-32:
!!!Version13.3 Build 23456: Print job transactions may be charged twice.
Print jobs will appear logged as a single job, however two identical transactions may be applied. This will reduce user balances by twice the intended amount, however these extra transactions can be refunded within PaperCut. Please check this KB article periodically for further updates.

Changed lines 24-26 from:
* [[KnownIssuesXeroxEIP2Embedded|Xerox EIP 2.0+ Embedded]]

to:
* [[KnownIssuesXeroxEIP2Embedded|Xerox EIP 2.0+ Onboard]]

Changed line 30 from:
!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings.
to:
!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''
Added lines 29-32:

!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings.
Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.

Changed line 29 from:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out".
to:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)
July 12, 2013, at 07:59 AM by geoff - Add KnownIssuesXeroxEIP2Embedded
Changed lines 24-25 from:

to:
* [[KnownIssuesXeroxEIP2Embedded|Xerox EIP 2.0+ Embedded]]

Changed lines 31-32 from:
[[http://support.apple.com/kb/DL1572|Apple has since released a revised version of this update which will fix the issue.]]
to:
Apple has since released a [[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.
Changed lines 35-36 from:
Due for the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.
to:
In the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.
Changed lines 33-34 from:
If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|We have released a manual hotfix.]]
to:
If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]
Changed lines 29-32 from:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

[[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|A hotfix has been released in the short term.]]
to:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive. 

[[http://support.apple.com/kb/DL1572|Apple has since released a revised version of this update which will fix the issue.]]

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|We have released a manual hotfix
.]]
Changed lines 29-32 from:
This issue affects all users with [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java update 2013-004]] installed on their Mac. This update has caused the PaperCut Client to "grey" out and become unresponsive.

We are aware of the issue and are currently working to get a fix out as soon as possible.
to:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

[[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|A hotfix has been released in the short term.]]

Due for the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3
.
Added lines 28-32:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out".
This issue affects all users with [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java update 2013-004]] installed on their Mac. This update has caused the PaperCut Client to "grey" out and become unresponsive.

We are aware of the issue and are currently working to get a fix out as soon as possible.

Changed line 18 from:
* [[KnownIssuesOKIOpenPlatformEmbedded]]
to:
* [[KnownIssuesOKIOpenPlatformEmbedded|OKI Open Platform Embedded]]
Added line 18:
* [[KnownIssuesOKIOpenPlatformEmbedded]]
Added line 14:
* [[KnownIssuesHPChaiEmbedded|HP Chai Embedded]]
November 21, 2012, at 10:58 PM by ian - Moved XPS 12.4 issue to main known issues article
Deleted lines 25-28:
!!!XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgraded installations.

Changed lines 27-29 from:
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgrade installs.

to:
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgraded installations.

Changed line 15 from:
* [[KnownIssuesKyoceraEmbedded|Kyocera Mita Embedded]]
to:
* [[KnownIssuesKyoceraEmbedded|Kyocera Embedded]]
Changed line 87 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes, Kyocera Mita-]
Added line 14:
* [[KnownIssuesKonicaMinolta|Konica Minolta Onboard]]
Changed lines 30-31 from:
!!!The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''
to:
!!!The "PaperCut MF 12.3 entry still exists in Windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''
Added lines 3-4:
(:RssFeed:)
Changed line 86 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
Changed lines 3-4 from:
This page lists known issues or bugs with the most recent '''PaperCut MF''' releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.
to:
This page lists known issues or bugs with the most recent '''PaperCut MF''' releases.  The aim is to arm administrators with information about problems in the current release and where possible mention workarounds or methods to mitigate the issues.
Changed lines 11-19 from:
* [[ KnownIssuesKyoceraEmbedded | Kyocera Mita Embedded]]
* [[ KnownIssuesLexmarkEmbedded | Lexmark Embedded ]]
* [[ KnownIssuesRicohEmbedded | Ricoh Embedded]]
* [[ KnownIssuesSamsungEmbedded| Samsung Embedded ]]
* [[ KnownIssuesSharpEmbedded | Sharp Onboard]]
* [[ KnownIssuesToshibaSDK2Embedded | Toshiba (SDK2) Onboard ]]
* [[ KnownIssuesXeroxEmbedded | Xerox JBA/XSA Onboard ]]

to:
* [[KnownIssuesHPFutureSmartEmbedded|HP FutureSmart Embedded]]
* [[KnownIssuesKyoceraEmbedded|Kyocera Mita Embedded]]
* [[KnownIssuesLexmarkEmbedded|Lexmark Embedded]]
* [[KnownIssuesRicohEmbedded|Ricoh Embedded]]
* [[KnownIssuesSamsungEmbedded|Samsung Embedded]]
* [[KnownIssuesSharpEmbedded
|Sharp Onboard]]
* [[KnownIssuesToshibaSDK2Embedded|Toshiba (SDK2) Onboard]]
* [[KnownIssuesXeroxEmbedded|Xerox JBA/XSA Onboard]]

Changed lines 23-27 from:
!!! XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Customers setting up a fresh Web Print Sandbox server may have issues supporting XPS file format.  This will not affect upgrade installs.

!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''
to:
!!!XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgrade installs.


!!!The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''
Added line 31:
Changed lines 34-37 from:
Some reports may not show scan jobs. This issue was introduced in @@12.2@@.

If you need an urgent build to resolve this issue, please contact support.

to:
Some reports may not show scan jobs. This issue was introduced in version 12.2.

Changed lines 41-51 from:
!!!Card/ID logins to release stations in version 12.0  ''(resolved in 12.1.16778)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@].
->'''3.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance
.

to:

!!!Card/ID logins to release stations in version 12.0 ''(resolved in 12.1.16778)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available for 12.0 if upgrading is undesirable.

Changed lines 49-51 from:
PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).  A fix for this problem will be available ASAP.

to:
PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).

Changed lines 56-57 from:
!!! Access to VCC Cash Acceptor Details page ''(resolved in 11.3.14286)''
to:

!!!Access to VCC Cash Acceptor Details page ''(resolved in 11.3.14286)''
Changed line 84 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
Changed line 22 from:
!!! XPS File support issue in Web Print in 12.4
to:
!!! XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Changed lines 25-26 from:
!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4
to:
!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4 ''(resolved in 12.4.18828)''
Changed line 22 from:
!!! XPS File support issue in Web Print on 12.4
to:
!!! XPS File support issue in Web Print in 12.4
Added lines 22-24:
!!! XPS File support issue in Web Print on 12.4
Customers setting up a fresh Web Print Sandbox server may have issues supporting XPS file format.  This will not affect upgrade installs.

Changed lines 22-23 from:
!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove progreams in 12.4
to:
!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove programs in 12.4
Added lines 22-25:
!!! The "PaperCut MF 12.3 entry still exists in windows Add/Remove progreams in 12.4

After upgrading from an earlier version to PaperCut MF 12.4 on 64-bit Windows there will be entries for both PaperCut 12.4 and the previous version.  This entry will do no harm, and will be automatically removed in the next PaperCut upgrade.

July 05, 2012, at 06:36 AM by 203.222.91.204 -
Changed lines 22-25 from:
!!!Scan jobs not showing in some reports.

Some reports may not show scan jobs
. This issue was introduced in @@12.2@@ and will be resolved in @@12.3@@.
to:
!!!Scan jobs not showing in some reports ''(resolved in 12.3)''

Some reports may not show scan jobs
. This issue was introduced in @@12.2@@.
Added lines 22-27:
!!!Scan jobs not showing in some reports.

Some reports may not show scan jobs. This issue was introduced in @@12.2@@ and will be resolved in @@12.3@@.

If you need an urgent build to resolve this issue, please contact support.

Changed lines 22-23 from:
!!!Payment integration at release stations may stop working until restarted  ''(resolved in version 12.0.16353)''
to:
!!!Payment integration at release stations may stop working until restarted  ''(resolved in 12.1.16778)''
Changed lines 26-27 from:
!!!Card/ID logins to release stations in version 12.0  ''(resolved in version 12.0.16353)''
to:
!!!Card/ID logins to release stations in version 12.0  ''(resolved in 12.1.16778)''
Changed lines 22-23 from:
!!!Payment integration at release stations may stop working until restarted
to:
!!!Payment integration at release stations may stop working until restarted  ''(resolved in version 12.0.16353)''
Changed lines 26-27 from:
!!!Card/ID logins to release stations in version 12.0
to:
!!!Card/ID logins to release stations in version 12.0  ''(resolved in version 12.0.16353)''
Added line 11:
* [[ KnownIssuesKyoceraEmbedded | Kyocera Mita Embedded]]
Changed line 13 from:
* [[ KnownIssuesKyoceraEmbedded | Kyocera-Mita Embedded]]
to:
* [[ KnownIssuesRicohEmbedded | Ricoh Embedded]]
Added line 15:
* [[ KnownIssuesSharpEmbedded | Sharp Onboard]]
Changed lines 18-20 from:
* [[ KnownIssuesRicohEmbedded | Ricoh Embedded]]

to:

Deleted lines 21-36:
!!! Sharp embedded - Card login can become unreachable (version 12.0)

This can happen when PaperCut login is by card only and is seen only on some Sharp models.

A warning dialog appears on the copier LCD when, for example, a copier panel is open. If the panel is left open for long enough then the user is logged out of the copier and the PaperCut card login screen appears under the warning dialog. On some Sharp models the PaperCut card login cannot be activated after this, even after the warning dialog disappears.

This appears to be a problem with the LCD window managers on some Sharp models and has been seen in the Sharp [=MX2610N=] and [=MX511N=] series. 

A workaround is
* Enable username/password login as well as card login.

'''Update (2012-04-02):''' This is fixed in the following Sharp firmware updates
* [=MX2610/3110/3610N=]:        06.00.A1.j0
* [=MX4110/4111/4112/5110/5111/5112N=]: 06.00.R1.h0
* All Sharp firmware releases from this date onward will have this fix.

Deleted lines 41-88:
!!! Sharp Embedded - speaker fax dialing

When PaperCut is installed a number of Sharp devices do not allow "speaker" dialling for faxes.  This is where the device picks up the phone line while you enter the fax number.  In this case the "Start" button will not be enabled so the fax cannot be sent.  This is confirmed to be an issue with the Sharp firmware, and has been escalated to Sharp Japan.  At this time we do not have a time-frame for resolution.

Workarounds to this problem are:
* Enter the fax number before pressing the "Start" button (without pressing the "Speaker" button).
* Select a fax number from the address book and press the "Start" button.

'''Update (2012-01-12):''' We have had an official statement from Sharp Japan, that this behavior is "by design".  However due to customer demand they are reconsidering this behavior for future firmware/devices.


!!!PaperCut page count tracking problem on Toshiba eBX after firmware change.

When firmware is changed on the Toshiba ebX device with SNMP traps already enabled for address 10,
the SNMP traps may no longer continue to work and will hence stop PaperCut from tracking the device.
Apparently, that although the value for address 10 is displayed with the intended value, it is actually
stored as blank. To correct the problem, one needs to change the address to the wrong value, save it, and
then go back and set the correct value and re-save it. The value needs to be different in order for the change
to be saved. This problem should be fixed in firmware updates after 2050Q.


!!!Toshiba Firmware Regression for eB3 devices

Recent firmware for the Toshiba eB3 devices (reported on version 310 and 315) introduces a serious regression with card authentication.  The symptom of the problem is that the user is logged-in, but they do not have any permissions to perform copying.

The solution is to run an older version of the firmware, such as 309 or 304.  '''NOTE:''' If the device firmware is downgraded then the Toshiba technician must reinitialise the "Network Settings". 

!!!Toshiba Account Selection not truncating long account names

Currently, the account selection on Toshiba is divided into 2 columns of accounts and if the account names are long then the window is expanded with a horizontal scroll bar. This will be changed so that the account names are truncated to the size of the screen and will not cause a horizontal scroll bar to appear.

!!!Sharp and Toshiba Print-to-Fax functionality (Toshiba resolved in 11.5 - Build 15370, Sharp resolved in 11.5 - Build 15204)

Both Sharp and Toshiba provide a Print-to-Fax print driver. These are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve these issues. As a work around we suggest that customers use the traditional fax from the machine.


!!!Sharp Embedded 

Some issues have been observed with Sharp firmware version 02.00.A1 . If you are having problems with PaperCut on Sharp devices running this version of firmware then please contact your Sharp dealer to see if a later version is available.


!!!Kyocera Mita Embedded ''(resolved in 11.5)''

The Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.

Deleted lines 45-54:

!!!Sharp Embedded  ''(resolved in 11.4)''

On some recent device models users are able to overrun their quota/credit balance when performing copying.  This issue is fixed in the 11.4 release.
 
!!!Sharp Embedded ''(resolved in 11.3.14286)''

In the 11.3 release, build 14148 and 14184, devices using the new HTML interface for Print Release for printers with names containing the @@&@@ character cannot release individual jobs. 11.3 build 14286 resolves this problem.

Deleted lines 57-76:
!!!Sharp Embedded ''(resolved in 11.3)''

The 11.3 release causes problems on devices using the new HTML interface with card readers if username/password or ID number was enabled along with the card authentication.  This release fixes this issue.


!!!Toshiba On-board for new series devices (eBX series)  ''(resolved in 11.3)''

Toshiba have just released a new series of devices.  These devices are based on a new platform that have caused some compatibility issues with PaperCut.  We have resolved these compatibility problems and they will be available in the upcoming 11.3 release.


!!!Sharp Embedded ''(resolved in 11.3)''

Some users have reported an "Operation is disabled" message on some Sharp MFP devices with PaperCut installed.  This issue has been resolved in PaperCut 11.3.


!!!Sharp Embedded (`OSA4) on new devices with 10" screens ''(resolved in 11.3)''

PaperCut released support for Sharp `OSA4 devices in 11.2.  However, devices with the 10" screens were not supported in this release.  This is a known issue and will be resolved in the 11.3 release.

Deleted lines 64-82:
!!!Sharp OSA - version 11.0 ''(resolved in 11.1)''

When a Sharp copier is set up in PaperCut for login by Shared Account PIN, XML codes will appear on the Sharp LCD when a user logs in.

"Login by Shared Account PIN" is the case where
* a Sharp device is configured to auto-login as a user,
* that user has access to at least two Shared Account configured with PIN codes, and
* popups are enabled for that user.

!!!Sharp OSA - version 10.3 ''(resolved in 10.4)''

If using a custom logo image with the Sharp OSA the following error may appear on the device:

  @@ Could not access the accounting server. Please contact your administrator @@

To work-around this problem remove the custom logo by renaming the "background.gif" file to "background-old.gif" in the directory: @@ [app-path]\server\custom\device\sharp\ @@ .  This will disable the custom logo image.

A fix for this will be available in an upcoming release.  If an urgent fix is required you may request a patch to be issued by contacting support.

Deleted lines 69-97:
!!!Sharp OSA 3.0 - version 9.7 ''(resolved in 9.8)''

Some sites have reported stability issues on when running PaperCut 9.7 on the latest Sharp Devices with OSA 3.0 firmware.


!!!Ricoh Embedded for [=SDKv4=] devices - all versions up to and including 9.8 ''(resolved in 10.0)''

When using card readers with hexadecimal numbers the card numbers may be read incorrectly.

When configuring the device in as a Release Station only, an error may occur when displaying the print jobs.

This issue was resolved in version 10.0.


!!!Ricoh Embedded for [=SDKv2=] devices - versions up to 9.8 ''(resolved in 10.0)''

The PaperCut application for Ricoh SDK 2.x devices use SNMP counters to track the number of pages copied.  The SNMP configuration can differ between different models and even firmware versions.  To allow for this variability, PaperCut dynamically detects the SNMP configuration for each device.

We have had recent reports that some monochrome [=SDKv2=] devices were not reporting A4 copies.  The affected devices included:
* MP 5500
* Pro 906EX
* other monochrome devices may be affected 

This problem was caused by an unexpected SNMP configuration, which stopped PaperCut detecting A4 copies.  NOTE: This does not affect the newer [=SDKv4=] Ricoh devices.

When configuring the device in as a Release Station only, an error may occur when displaying the print jobs.

This issue was revolved in version 10.0.

Changed line 73 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
Deleted lines 157-161:
!!!Lexmark Embedded (Simplified Chinese Only) - version 11.0/11.1 ''(resolved in 11.2)''

The Lexmark Embedded version that comes with PaperCut 11.0 and 11.1 incorrectly displays Traditional Chinese when it should display Simplified Chinese.  We recommend customers who require Simplified Chinese use the previous release of the Lexmark Embedded software.  Please contact support and we can send you the download links for the previous versions.

Deleted lines 210-220:

!!!Lexmark embedded [=LeSF 2.1=] devices - versions up to 9.8 ''(resolved in 10.0)''

Under some circumstances a photocopy job may not complete, and instead terminate after 30 seconds.  This may occur when using the auto-document feeder to create multiple copies of a document.  This problem doesn't occur when scanning from the glass.

To work-around this issue, increase the "screen timeout" setting through the device's web interface.  To do this, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, creating multiple copies from the auto-document feeder may still finish early after about 150 pages are copied. In this case split large copy jobs into smaller copy jobs.

This issue was resolved in version 10.0.

Changed line 214 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
April 26, 2012, at 05:33 AM by 202.129.124.120 -
Changed lines 16-17 from:

to:
* [[ KnownIssuesRicohEmbedded | Ricoh Embedded]]

Changed lines 15-16 from:

to:
* [[ KnownIssuesXeroxEmbedded | Xerox JBA/XSA Onboard ]]

April 10, 2012, at 07:05 AM by Alec - Removed feature we'll probably not do
Changed lines 84-85 from:
Currently, the account selection on Toshiba is divided into 2 columns of accounts and if the account names are long then the window is expanded with a horizontal scroll bar. This will be changed so that the account names are truncated to the size of the screen and will not cause a horizontal scroll bar to appear. Also a configuration variable will be added to allow one to override the columns with just 1 column. 
to:
Currently, the account selection on Toshiba is divided into 2 columns of accounts and if the account names are long then the window is expanded with a horizontal scroll bar. This will be changed so that the account names are truncated to the size of the screen and will not cause a horizontal scroll bar to appear.
April 05, 2012, at 08:49 AM by tim - mention toshiba problem with long account names
Changed lines 82-85 from:
to:
!!!Toshiba Account Selection not truncating long account names

Currently, the account selection on Toshiba is divided into 2 columns of accounts and if the account names are long then the window is expanded with a horizontal scroll bar. This will be changed so that the account names are truncated to the size of the screen and will not cause a horizontal scroll bar to appear. Also a configuration variable will be added to allow one to override the columns with just 1 column. 

April 02, 2012, at 12:49 AM by peter - Fixed grammero
Changed lines 25-26 from:
These appears to be a problem with the LCD window managers on some Sharp models and has been seen in the Sharp [=MX2610N=] and [=MX511N=] series. 
to:
This appears to be a problem with the LCD window managers on some Sharp models and has been seen in the Sharp [=MX2610N=] and [=MX511N=] series. 
April 02, 2012, at 12:45 AM by peter - Added note about Sharp firmware fix for unreachable card login
Added lines 30-34:
'''Update (2012-04-02):''' This is fixed in the following Sharp firmware updates
* [=MX2610/3110/3610N=]:        06.00.A1.j0
* [=MX4110/4111/4112/5110/5111/5112N=]: 06.00.R1.h0
* All Sharp firmware releases from this date onward will have this fix.

Changed lines 32-33 from:
After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen.  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.
to:
After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen. The error message contains "Invalid server session. Session must be re-initiated".  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.
Changed lines 5-6 from:
There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.  This page focuses specifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded MFD software, and hardware integration.
to:
There is a separate known issues article [[KnownIssues|here]] for issues that apply to all editions of PaperCut.  This page focuses specifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded MFD software, and hardware integration.

!! Device Specific Known Issues

For issues specific to given devices see the following links:

* [[ KnownIssuesLexmarkEmbedded | Lexmark Embedded ]]
* [[ KnownIssuesKyoceraEmbedded | Kyocera-Mita Embedded]]
* [[ KnownIssuesSamsungEmbedded| Samsung Embedded ]]
* [[ KnownIssuesToshibaSDK2Embedded | Toshiba (SDK2) Onboard ]]


!! General PaperCut MF Issues

March 07, 2012, at 07:19 AM by peter - Note on card login not getting focus after door open warning dialog on Sharp
Changed lines 7-17 from:
to:
!!! Sharp embedded - Card login can become unreachable (version 12.0)

This can happen when PaperCut login is by card only and is seen only on some Sharp models.

A warning dialog appears on the copier LCD when, for example, a copier panel is open. If the panel is left open for long enough then the user is logged out of the copier and the PaperCut card login screen appears under the warning dialog. On some Sharp models the PaperCut card login cannot be activated after this, even after the warning dialog disappears.

These appears to be a problem with the LCD window managers on some Sharp models and has been seen in the Sharp [=MX2610N=] and [=MX511N=] series. 

A workaround is
* Enable username/password login as well as card login.

Deleted line 21:
Changed line 208 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
Changed lines 8-9 from:
!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353
to:
!!!Payment integration at release stations may stop working until restarted

After logging into a release station with payment integration a red error message about a session timeout may appear at the top of the screen
.  When this happens, payment integration stops working until the station is restarted.  If you encounter this issue a patch is available; please contact support for details.


!!!Card/ID logins to release stations in version 12.0

Deleted lines 18-28:
!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@].
->'''3.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.

Changed lines 7-8 from:
!!!Print Job Redirection and Find-me Printing ''(resolved in 12.0.16353)''
to:

!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@].
->'''3.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.


!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@].
->'''3.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.


!!!Print job redirection and Find Me Printing in version 12.0.16338 ''(resolved in version 12.0.16353)''

Added line 34:
Deleted line 42:
Added line 62:
Added line 67:
Added line 72:
Added line 79:
Added line 84:
Added line 93:
Added line 98:
Added line 105:
Added line 110:
Added line 115:
Changed lines 7-8 from:
!!!Print Job Redirection and Find-me Printing (in version 12.0.16338)
to:
!!!Print Job Redirection and Find-me Printing ''(resolved in 12.0.16353)''
Added lines 7-10:
!!!Print Job Redirection and Find-me Printing (in version 12.0.16338)

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).  A fix for this problem will be available ASAP.

Changed lines 35-36 from:
!!!Sharp and Toshiba Print-to-Fax functionality
to:
!!!Sharp and Toshiba Print-to-Fax functionality (Toshiba resolved in 11.5 - Build 15370, Sharp resolved in 11.5 - Build 15204)
Added lines 16-18:
'''Update (2012-01-12):''' We have had an official statement from Sharp Japan, that this behavior is "by design".  However due to customer demand they are reconsidering this behavior for future firmware/devices.

Changed lines 7-8 from:
!!!PaperCut page count tracking problem on Toshiba ebX after firmware change.
to:
!!! Sharp Embedded - speaker fax dialing

When PaperCut is installed a number of Sharp devices do not allow "speaker" dialling for faxes.  This is where the device picks up the phone line while you enter the fax number.  In this case the "Start" button will not be enabled so the fax cannot be sent.  This is confirmed to be an issue with the Sharp firmware, and has been escalated to Sharp Japan.  At this time we do not have a time-frame for resolution.

Workarounds to this problem are:
* Enter the fax number before pressing the "Start" button (without pressing the "Speaker" button).
* Select a fax number from the address book and press the "Start" button.


!!!PaperCut page count tracking problem on Toshiba eBX
after firmware change.
Changed line 12 from:
stored as empty. To correct the problem, one needs to change the address to the wrong value, save it, and
to:
stored as blank. To correct the problem, one needs to change the address to the wrong value, save it, and
Changed line 9 from:
When firmware is changed on the ebX device with SNMP traps already enabled for address 10,
to:
When firmware is changed on the Toshiba ebX device with SNMP traps already enabled for address 10,
December 06, 2011, at 01:23 AM by tim - mention about toshiba ebx snmp trap top-access entry problems
Changed lines 7-16 from:
to:
!!!PaperCut page count tracking problem on Toshiba ebX after firmware change.

When firmware is changed on the ebX device with SNMP traps already enabled for address 10,
the SNMP traps may no longer continue to work and will hence stop PaperCut from tracking the device.
Apparently, that although the value for address 10 is displayed with the intended value, it is actually
stored as empty. To correct the problem, one needs to change the address to the wrong value, save it, and
then go back and set the correct value and re-save it. The value needs to be different in order for the change
to be saved. This problem should be fixed in firmware updates after 2050Q.

December 06, 2011, at 01:00 AM by tim - update about versions for eb3 card auth bug
Changed lines 10-13 from:
The latest firmware for the Toshiba eB3 devices (version 310) introduces a serious regression with card authentication.  The symptom of the problem is that the user is logged-in, but they do not have any permissions to perform copying.

The solution is to run the version 304 firmware'''NOTE:''' If the device firmware is downgraded from version 310 to 304, then the Toshiba technician must reinitialise the "Network Settings". 
to:
Recent firmware for the Toshiba eB3 devices (reported on version 310 and 315) introduces a serious regression with card authentication.  The symptom of the problem is that the user is logged-in, but they do not have any permissions to perform copying.

The solution is to run an older version of the firmware, such as 309 or 304.  '''NOTE:''' If the device firmware is downgraded then the Toshiba technician must reinitialise the "Network Settings". 
Added lines 8-13:
!!!Toshiba Firmware Regression for eB3 devices

The latest firmware for the Toshiba eB3 devices (version 310) introduces a serious regression with card authentication.  The symptom of the problem is that the user is logged-in, but they do not have any permissions to perform copying.

The solution is to run the version 304 firmware.  '''NOTE:''' If the device firmware is downgraded from version 310 to 304, then the Toshiba technician must reinitialise the "Network Settings". 

Changed lines 22-23 from:
!!!Kyocera Mita Embedded
to:
!!!Kyocera Mita Embedded ''(resolved in 11.5)''
Changed lines 10-11 from:
Both Sharp and Toshiba provide a Print-to-Fax print driver. These are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve. As a work around we suggest that customers use the traditional fax from the machine.
to:
Both Sharp and Toshiba provide a Print-to-Fax print driver. These are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve these issues. As a work around we suggest that customers use the traditional fax from the machine.
Changed lines 10-11 from:
Both Sharp and Toshiba provide a Print-to-Fax print driver. This are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve. As a work around we suggest that customers use the traditional fax from the machine.
to:
Both Sharp and Toshiba provide a Print-to-Fax print driver. These are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve. As a work around we suggest that customers use the traditional fax from the machine.
Added lines 7-11:

!!!Sharp and Toshiba Print-to-Fax functionality

Both Sharp and Toshiba provide a Print-to-Fax print driver. This are handled appropriately by the print management side of PaperCut MF. However the Sharp and Toshiba devices attempt to authenticate these print jobs in a different manner to print jobs and fax jobs. We are working with Sharp and Toshiba to resolve. As a work around we suggest that customers use the traditional fax from the machine.

August 30, 2011, at 07:57 AM by peter - Added warning about old Sharp firmware
Added lines 7-10:
!!!Sharp Embedded 

Some issues have been observed with Sharp firmware version 02.00.A1 . If you are having problems with PaperCut on Sharp devices running this version of firmware then please contact your Sharp dealer to see if a later version is available.

Added lines 33-34:
We'll be continuing to work with Konica-Minolta to resolve these issues and hope to have support for this device as soon as possible.
Deleted lines 42-43:
We'll be continuing to work with Konica-Minolta to resolve these issues and hope to have support for this device as soon as possible.
Changed lines 31-32 from:
This device will be supported as of PaperCut MF 11.4 due out around early August 2011. If you need support for C35 devices earlier than that, please email support@papercut.com and ask for a pre-release.
to:
Tracking scanning is not currently supported on the bizhub C35. Please inquire with support about a timeline.
Added lines 7-12:
!!!Kyocera Mita Embedded

The Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.

Deleted lines 19-24:

!!!Kyocera Mita Embedded

The 11.3 release Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
Changed lines 7-14 from:
!!!Konica Minolta Embedded

In some circumstances a user
's copy jobs is being logged up to 24 hours after they performed the copying.  This issue will be resolved in the upcoming 11.4 release.

!!!Sharp
Embedded

On some recent device models users are able to overrun their quota/credit balance when performing copying.  This issue will be resolved in the upcoming
11.4 release.
to:
!!!Konica Minolta Embedded ''(resolved in 11.4)''

In some circumstances a user's copy jobs is being logged up to 24 hours after they performed the copying.  This issue is fixed in the 11
.4 release.

!!!Sharp
Embedded  ''(resolved in 11.4)''

On some recent device models users are able to overrun their quota/credit balance when performing copying.  This issue is fixed in the
11.4 release.
Added lines 14-19:

!!!Kyocera Mita Embedded

The 11.3 release Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
Deleted line 20:
Deleted lines 24-29:
!!!Kyocera Mita Embedded

The 11.3 release Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.

Changed lines 33-34 from:
!!!Sharp Embedded ''(resolved in 11.3.14184)''
to:
!!!Sharp Embedded ''(resolved in 11.3)''
Added lines 7-15:
!!!Konica Minolta Embedded

In some circumstances a user's copy jobs is being logged up to 24 hours after they performed the copying.  This issue will be resolved in the upcoming 11.4 release.

!!!Sharp Embedded

On some recent device models users are able to overrun their quota/credit balance when performing copying.  This issue will be resolved in the upcoming 11.4 release.
 

Changed lines 24-25 from:
!!! Access to VCC Cash Acceptor Details page
to:
We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.

!!! Access to VCC Cash Acceptor Details
page ''(resolved in 11.3.14286)''
Changed lines 5-10 from:
There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.  This page focuses spacifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded mfd software, and hardware integration.

!!!Sharp Embedded

In the
11.3 release, devices using the new HTML interface for Print Release for printers with names containing the @@&@@ character cannot release individual jobs. The workarounds are to use Print All or to rename printers to names not containing @@&@@.
to:
There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.  This page focuses specifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded MFD software, and hardware integration.

!!!Sharp Embedded ''(resolved in 11.3.14286)''

In the 11.3 release, build 14148 and 14184, devices using the new HTML interface for Print Release for printers with names containing the @@&@@ character cannot release individual jobs. 11.3 build 14286 resolves this problem
.
Changed lines 21-22 from:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in differences in the `OpenAPI implementation.  This is causing compatibility issues with `OpenAPI many applications on the C35, including PaperCut.  We are aware of the problems and are currently working on a resolution.  We have resolved most of the compatibility problems however some issues in the C35 firmware are stopping us from officially completing support for this device.
to:
This device will be supported as of PaperCut MF 11.4 due out around early August 2011. If you need support for C35 devices earlier than that, please email support@papercut.com and ask for a pre-release.
Deleted line 26:
June 20, 2011, at 08:34 AM by peter - Added notes for Sharp and KMC Print Release encoding issues
Added lines 7-14:
!!!Sharp Embedded

In the 11.3 release, devices using the new HTML interface for Print Release for printers with names containing the @@&@@ character cannot release individual jobs. The workarounds are to use Print All or to rename printers to names not containing @@&@@.

!!!Kyocera Mita Embedded

The 11.3 release Print Release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

June 14, 2011, at 08:25 AM by 202.129.124.120 -
Changed lines 9-10 from:
It might not be possible to access the VCC Cash Acceptor details page in version 11.3 (14184).  We have a patch available to fix this issue. Please contact support to get access to this patch.
to:
It may not be possible to access the VCC Cash Acceptor details page in version 11.3 (14184).  We have a patch available to fix this issue. Please contact support to get access to this patch.
June 14, 2011, at 08:24 AM by 202.129.124.120 -
Changed lines 7-8 from:
!!! Access to VCC Details page
to:
!!! Access to VCC Cash Acceptor Details page
June 14, 2011, at 08:23 AM by 202.129.124.120 -
Changed lines 9-10 from:
It might not be possible to access the VCC details page in version 11.3 (14184). To fix this issue we are providing a patch. Please contact support at support@papercut to get access to this patch. 
to:
It might not be possible to access the VCC Cash Acceptor details page in version 11.3 (14184).   We have a patch available to fix this issue. Please contact support to get access to this patch.
Changed lines 7-10 from:
to:
!!! Access to VCC Details page

It might not be possible to access the VCC details page in version 11.3 (14184). To fix this issue we are providing a patch. Please contact support at support@papercut to get access to this patch.

June 07, 2011, at 10:42 AM by 202.129.124.120 -
Changed lines 12-16 from:
to:
!!!Sharp Embedded ''(resolved in 11.3.14184)''

The 11.3 release causes problems on devices using the new HTML interface with card readers if username/password or ID number was enabled along with the card authentication.  This release fixes this issue.

Changed lines 8-9 from:
!!!Konica Minolta C35 Embedded.
to:
!!!Konica Minolta bizhub C35 Embedded
Changed lines 10-12 from:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in differences in the OpenAPI implementation.  This is causing compatibility issues with OpenAPI many applications on the C35, including PaperCut.  We are aware of the problems and are currently working on a resolution.  We have resolved most of the compatibility problems however some issues in the C35 firmware are stopping us from officially completing support for this device.

to:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in differences in the `OpenAPI implementation.  This is causing compatibility issues with `OpenAPI many applications on the C35, including PaperCut.  We are aware of the problems and are currently working on a resolution.  We have resolved most of the compatibility problems however some issues in the C35 firmware are stopping us from officially completing support for this device.

Changed lines 7-11 from:
!!!Toshiba On-board for new series devices (eBX series).

Toshiba have just released a new series of devices.  These devices are based on a new platform that have caused some compatibility issues with PaperCut.  We have resolved these compatibility problems and they will be available in the upcoming 11.3 release.

to:
Changed lines 10-14 from:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in compatibility issues with PaperCut.  We are aware of the problems and are currently working on a resolution.


!!!Sharp Embedded (`OSA4) on new devices with 10"
screens
to:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in differences in the OpenAPI implementation.  This is causing compatibility issues with OpenAPI many applications on the C35, including PaperCut.  We are aware of the problems and are currently working on a resolution.  We have resolved most of the compatibility problems however some issues in the C35 firmware are stopping us from officially completing support for this device.


!!!Toshiba On-board for new series devices (eBX series)  ''(resolved in 11.3)''

Toshiba have just released a new series of devices.  These devices are based on a new platform that have caused some compatibility issues with PaperCut.  We have resolved these compatibility problems and they will be available in the upcoming 11.3 release.

We'll be continuing to work with Konica-Minolta to resolve these issues and hope to have support for this device as soon as possible.

!!!Sharp Embedded ''(resolved in 11.3)''

Some users have reported an "Operation is disabled" message on some Sharp MFP devices with PaperCut installed.  This issue has been resolved in PaperCut 11.3.


!!!Sharp Embedded (`OSA4) on new devices with 10"
screens ''(resolved in 11.3)''
Deleted line 28:
Changed line 100 from:
''Categories:'' [[Category.Troubleshooting|+], [[Category.PaperCutMF|+] ]
to:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
Changed line 100 from:
''Categories:'' [[Category.Troubleshooting|+]]
to:
''Categories:'' [[Category.Troubleshooting|+], [[Category.PaperCutMF|+] ]
Changed lines 3-6 from:
This page lists known issues or bugs with the most recent PaperCut MF releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.

There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.
to:
This page lists known issues or bugs with the most recent '''PaperCut MF''' releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.

There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.  This page focuses spacifically on unique PaperCut MF features relating to [[http://www.papercut-mf.com/|copier control]], embedded mfd software, and hardware integration.
Changed lines 14-22 from:
The Konica Minolta C35 is a lower-end device that supports OpenAPI.  This device is based on a different platform than the larger KM devices resulting in compatibility issues with PaperCut.  We are aware of the problems and are currently working on a resolution.


!!!Sharp Embedded (OSA4) on new devices with 10" screens

PaperCut released support for Sharp OSA4 devices in 11.2.  However, devices with the 10" screens were not supported in this release.  This is a known issue and will be resolved in the 11.3 release.


to:
The Konica Minolta C35 is a lower-end device that supports `OpenAPI.  This device is based on a different platform than the larger KM devices resulting in compatibility issues with PaperCut.  We are aware of the problems and are currently working on a resolution.


!!!Sharp Embedded (`OSA4) on new devices with 10" screens

PaperCut released support for Sharp `OSA4 devices in 11.2.  However, devices with the 10" screens were not supported in this release.  This is a known issue and will be resolved in the 11.3 release.


Changed lines 7-8 from:
!!!HP Embedded
to:
!!!Toshiba On-board for new series devices (eBX series).

Toshiba have just released a new series of devices.  These devices are based on a new platform that have caused some compatibility issues with PaperCut.  We have resolved these compatibility problems and they will be available in the upcoming 11.3 release.


!!!Konica Minolta C35
Embedded.

The Konica Minolta C35 is a lower-end device that supports OpenAPI.  This device is based on a different platform than the larger KM devices resulting in compatibility issues with PaperCut.  We are aware of the problems and are currently working on a resolution.


!!!Sharp Embedded (OSA4) on new devices with 10" screens

PaperCut released support for Sharp OSA4 devices in 11.2.  However, devices with the 10" screens were not supported in this release.  This is a known issue and will be resolved in the 11.3 release.



!!!HP Embedded ''(resolved in 11.2)''

Changed lines 30-31 from:
!!!Lexmark Embedded (Simplified Chinese Only) - version 11.0/11.1
to:
!!!Lexmark Embedded (Simplified Chinese Only) - version 11.0/11.1 ''(resolved in 11.2)''
Changed lines 9-14 from:
We have had reports that some HP devices running PaperCut and making use of USB card readers can report "Error 49" errors which require the device to be rebooted. We are working with HP to resolve these problems.  Initial indications are that some devices/firmware versions have a memory leak related to the USB driver.  HP is investigating.

We have made some changes to our HP embedded application to reduce the impact of this problem.  To get access to this updated version please contact support.


to:
We have had reports that some HP devices running PaperCut and making use of USB card readers can report "Error 49" errors which require the device to be rebooted. We are working with HP to resolve these problems.  Initial indications are that some devices/firmware versions have a memory leak that is triggering the "error 49".  HP is investigating.

We have made some changes to our HP embedded application that improves this and dramatically reduces occurrences of this problem.  To get access to this updated version please contact support.  Please include in your email the HP models affected, the firmware versions and whether you are using USB card readers connected to the HP devices.

Added lines 7-14:
!!!HP Embedded

We have had reports that some HP devices running PaperCut and making use of USB card readers can report "Error 49" errors which require the device to be rebooted. We are working with HP to resolve these problems.  Initial indications are that some devices/firmware versions have a memory leak related to the USB driver.  HP is investigating.

We have made some changes to our HP embedded application to reduce the impact of this problem.  To get access to this updated version please contact support.


Changed lines 7-8 from:
!!!Sharp OSA - version 11.0
to:
!!!Lexmark Embedded (Simplified Chinese Only) - version 11.0/11.1

The Lexmark Embedded version that comes with PaperCut 11.0 and 11.1 incorrectly displays Traditional Chinese when it should display Simplified Chinese.  We recommend customers who require Simplified Chinese use the previous release of the Lexmark Embedded software.  Please contact support and we can send you the download links for the previous versions.


!!!Sharp OSA - version 11.0 ''(resolved in 11.1)''

Changed lines 21-22 from:
!!!Sharp OSA - version 10.3
to:
!!!Sharp OSA - version 10.3 ''(resolved in 10.4)''
February 07, 2011, at 05:24 AM by peter - Fixed article
Changed lines 9-10 from:
When the Sharp copier is setup for login by Shared Account PIN, XML codes will appear on the Sharp LCD when a user logs in.
to:
When a Sharp copier is set up in PaperCut for login by Shared Account PIN, XML codes will appear on the Sharp LCD when a user logs in.
February 07, 2011, at 05:23 AM by peter - Fixed reproduction steps for Sharp Shared Account PIN login bug
Changed line 13 from:
* that user has access to a Shared Account configured with a PIN code, and
to:
* that user has access to at least two Shared Account configured with PIN codes, and
February 07, 2011, at 05:17 AM by peter - Added Sharp User Account PIN login bug
Added lines 7-15:
!!!Sharp OSA - version 11.0

When the Sharp copier is setup for login by Shared Account PIN, XML codes will appear on the Sharp LCD when a user logs in.

"Login by Shared Account PIN" is the case where
* a Sharp device is configured to auto-login as a user,
* that user has access to a Shared Account configured with a PIN code, and
* popups are enabled for that user.

Added lines 63-64:
''Categories:'' [[Category.Troubleshooting|+]]
----
Changed lines 7-16 from:
to:
!!!Sharp OSA - version 10.3

If using a custom logo image with the Sharp OSA the following error may appear on the device:

  @@ Could not access the accounting server. Please contact your administrator @@

To work-around this problem remove the custom logo by renaming the "background.gif" file to "background-old.gif" in the directory: @@ [app-path]\server\custom\device\sharp\ @@ .  This will disable the custom logo image.

A fix for this will be available in an upcoming release.  If an urgent fix is required you may request a patch to be issued by contacting support.

Changed lines 10-12 from:
When using the new `MyID cards and setting a card length and start position, if a swiped card has a smaller length the swipe reader could stop working until being power cycled. The keypad would still continue to function.  Please contact support if you are experiencing this issue.  A patch is available and the issue will be resolved in the next release.

to:
When using the new `MyID cards and setting a card length and start position, if a swiped card has a smaller length the swipe reader could stop working until being power cycled. The keypad would still continue to function.  This issue will be resolved in the next release.  A patch is also available for 10.1 and 10.2 and may be installed according to [[https://www.papercut.com/anonftp/pub/mf/patches/copicode-ip-1.2.9a/readme.txt|these instructions]].

Changed lines 5-10 from:
!!! Sharp OSA 3.0

Some sites have reported stability issues on when running PaperCut 9
.7 of the latest Sharp Devices with OSA 3.0 firmware.  Sites are encourage to stick with 9.6 on these new devices for the time being.  PaperCut is working on a fix.  Please email PaperCut support for access to download links for older versions.

!!! Ricoh Embedded for [=SDKv4=] devices - all versions up to and including 9
.8.
to:
There is a separate known issues article [[https://www.papercut.com/kb/Main/KnownIssues|here]] for issues that apply to all editions of PaperCut.


!!!Copicode-IP terminal - versions 10
.1-10.2

When using the
new `MyID cards and setting a card length and start position, if a swiped card has a smaller length the swipe reader could stop working until being power cycled. The keypad would still continue to function.  Please contact support if you are experiencing this issue.  A patch is available and the issue will be resolved in the next release.


!!!Sharp OSA 3.0 - version 9.7 ''(resolved in 9.8)''

Some sites have reported stability issues on when running PaperCut 9.7 on the latest Sharp Devices with OSA 3.0 firmware.


!!!Ricoh Embedded for [=SDKv4=] devices - all versions up to and including 9.8 ''(resolved in 10.0)''

Changed lines 24-28 from:
These issues have been fixed and a patch is available.  If you are experiencing this issue, please contact support.


!!! Ricoh Embedded for [=SDKv2=] devices - all versions up to and including 9
.8.
to:
This issue was resolved in version 10.0.


!!!Ricoh Embedded for [=SDKv2=] devices - versions up to 9
.8 ''(resolved in 10.0)''
Changed lines 40-43 from:
These issues have been fixed and a patch is available.  If you are experiencing this issue, please contact support.

!!! Lexmark embedded [=LeSF 2
.1=] devices
to:
This issue was revolved in version 10.0.


!!!Lexmark embedded [=LeSF 2.1=] devices - versions up to 9
.8 ''(resolved in 10.0)''
Changed lines 51-53 from:
PaperCut is working with Lexmark to resolve this issue.

to:
This issue was resolved in version 10.0.
Deleted lines 54-57:



Changed lines 9-10 from:
!!! Ricoh Embedded for [=SDKv2=] devices - all versions up to and including 9.7.
to:
!!! Ricoh Embedded for [=SDKv4=] devices - all versions up to and including 9.8.

When using card readers with hexadecimal numbers the card numbers may be read incorrectly.

When configuring the device in as a Release Station only, an error may occur when displaying the print jobs.

These issues have been fixed and a patch is available.  If you are experiencing this issue, please contact support.


!!! Ricoh Embedded for [=SDKv2=] devices - all versions up to and including 9.8
.
Changed lines 27-32 from:
This problem was caused by an unexpected SNMP configuration, which stopped PaperCut detecting A4 copies.

This issue has been fixed and a patch is available.  If you are experiencing this issue, please contact support.

NOTE: This does not affect the newer [=SDKv4=] Ricoh devices
.
to:
This problem was caused by an unexpected SNMP configuration, which stopped PaperCut detecting A4 copies.  NOTE: This does not affect the newer [=SDKv4=] Ricoh devices.

When configuring the device in as a Release Station only, an error may occur when displaying the print jobs.

These issues have been fixed and a patch is available.  If you are experiencing this issue, please contact support
.
Changed lines 7-8 from:
Some sites have reported stability issues on when running PaperCut 9.7 of the latest Sharp Devices with OSA 3.0 firmware.  Sites are encourage to stick with 9.6 on these new devices for the time being.  PaperCut is working on a fix.
to:
Some sites have reported stability issues on when running PaperCut 9.7 of the latest Sharp Devices with OSA 3.0 firmware.  Sites are encourage to stick with 9.6 on these new devices for the time being.  PaperCut is working on a fix.  Please email PaperCut support for access to download links for older versions.
Changed lines 5-8 from:
to:
!!! Sharp OSA 3.0

Some sites have reported stability issues on when running PaperCut 9.7 of the latest Sharp Devices with OSA 3.0 firmware.  Sites are encourage to stick with 9.6 on these new devices for the time being.  PaperCut is working on a fix.

Changed lines 6-7 from:
!!! Ricoh Embedded for [=SDKv2=] devices - all versions prior to 9.7.
to:
!!! Ricoh Embedded for [=SDKv2=] devices - all versions up to and including 9.7.
Changed lines 23-26 from:
When producing multiple copies -- as selected per copy count on the copy options screen -- of documents fed to the device through the auto-document feeder, copying may finish early before all copies have been produces. In this case, increase the "screen timeout" option of the device through the device's web interface. To do so, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, copy jobs from the auto-document feeder involving a copy count greter than 1 may still finish early at about 150 pages produced. In this case split large copy jobs into smaller copy jobs.
to:
Under some circumstances a photocopy job may not complete, and instead terminate after 30 seconds.  This may occur when using the auto-document feeder to create multiple copies of a document.  This problem doesn't occur when scanning from the glass.

To work-around this issue, increase
the "screen timeout" setting through the device's web interface.  To do this, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, creating multiple copies from the auto-document feeder may still finish early after about 150 pages are copied. In this case split large copy jobs into smaller copy jobs.
Added line 31:
October 20, 2009, at 07:14 AM by 218.214.136.161 -
Changed lines 21-22 from:
!!! Lexmark embedded LeSF 2.1 devices
to:
!!! Lexmark embedded [=LeSF 2.1=] devices
October 20, 2009, at 07:14 AM by 218.214.136.161 - added lesf adf issue
Added lines 21-28:
!!! Lexmark embedded LeSF 2.1 devices

When producing multiple copies -- as selected per copy count on the copy options screen -- of documents fed to the device through the auto-document feeder, copying may finish early before all copies have been produces. In this case, increase the "screen timeout" option of the device through the device's web interface. To do so, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, copy jobs from the auto-document feeder involving a copy count greter than 1 may still finish early at about 150 pages produced. In this case split large copy jobs into smaller copy jobs.

PaperCut is working with Lexmark to resolve this issue.

Changed lines 22-25 from:



to:
[-Keywords: problems, bugs, hotfixes, release notes-]



Changed lines 3-4 from:

to:
This page lists known issues or bugs with the most recent PaperCut MF releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.

Added lines 3-25:


!!! Ricoh Embedded for [=SDKv2=] devices - all versions prior to 9.7.

The PaperCut application for Ricoh SDK 2.x devices use SNMP counters to track the number of pages copied.  The SNMP configuration can differ between different models and even firmware versions.  To allow for this variability, PaperCut dynamically detects the SNMP configuration for each device.

We have had recent reports that some monochrome [=SDKv2=] devices were not reporting A4 copies.  The affected devices included:
* MP 5500
* Pro 906EX
* other monochrome devices may be affected 

This problem was caused by an unexpected SNMP configuration, which stopped PaperCut detecting A4 copies.

This issue has been fixed and a patch is available.  If you are experiencing this issue, please contact support.

NOTE: This does not affect the newer [=SDKv4=] Ricoh devices.

----




 
Added lines 1-2:
(:title PaperCut MF - Known Issues with Recent Releases:)

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on August 28, 2017, at 03:20 AM
Printable View   |   Article History   |   Edit Article