Known Issues with Lexmark Embedded Application (PaperCut MF)

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Main.KnownIssuesLexmarkEmbedded History

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August 30, 2019, at 02:04 PM by Chris King - Added PC-16467
Changed line 22 from:
ZD-878233
to:
PC-16467
Changed lines 24-26 from:
When using the Copier function on the device, and when PaperCut is installed, the 'finishing options' are greyed out as unavailable. Finishing options ''are'' available as normal when printing through the Lexmark driver.
\\
[[#i878233
| More info...]]
to:
An issue was discovered when using the Lexmark XC CXTMH.053.023 firmware, you can no longer unlock the Scan Center Application [[#i16467| More info...]]
Changed lines 26-28 from:
All
(:cell class=resolved
:)
Resolved
to:
v2.8.1 of the Lexmark Embedded App
(
:cell class=unresolved :)
In Progress
Changed lines 30-32 from:
Firmware\\
Update\\
(053.240)
to:
Lexmark\\
investigating
Changed line 34 from:
PC-12650
to:
ZD-878233
Changed lines 36-38 from:
Clicking on PaperCut's Logout icon does not display PaperCut's login screen when using the Lexmark 041.090 firmware. [[#i12650| More info...]]
to:
When using the Copier function on the device, and when PaperCut is installed, the 'finishing options' are greyed out as unavailable. Finishing options ''are'' available as normal when printing through the Lexmark driver.
\\
[[#i878233
| More info...]]
Changed lines 45-47 from:
Update. Workaround \\
Available in v2.5.0\\
17.4
to:
Update\\
(053.240)
Changed line 49 from:
9752
to:
PC-12650
Changed line 51 from:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#i9752| More info...]]
to:
Clicking on PaperCut's Logout icon does not display PaperCut's login screen when using the Lexmark 041.090 firmware. [[#i12650| More info...]]
Changed line 53 from:
16.2
to:
All
Changed lines 57-60 from:
v2.3.1
to:
Firmware\\
Update
. Workaround \\
Available in v2
.5.0\\
17.4
Changed line 63 from:
9720
to:
9752
Changed line 65 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#i9720| More info...]]
to:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#i9752| More info...]]
Changed line 74 from:
370001
to:
9720
Changed line 76 from:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#i9720| More info...]]
Changed line 78 from:
`MX711
to:
16.2
Changed lines 82-83 from:
Firmware\\
Update
to:
v2.3.1
Changed line 85 from:
370002
to:
370001
Changed line 87 from:
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
to:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
Added lines 89-100:
`MX711
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Added lines 246-257:


----

[[#i16467]]

\\
\\

!!!PC-16467: An issue was discovered on the v2.8.1 embedded app when using the Lexmark CXTMH.053.023 firmware, that you can no longer unlock the Scan Center Application.

Until Lexmark release new firmware to fix this, you can workaround the issue by downgrading the firmware. The other option (if this it is not possible to downgrade the firmware) is to downgrade the PaperCut Lexmark Embedded Application to version 2.8.0 (or earlier)
June 05, 2019, at 07:38 AM by timg - Firmware availability update
Changed line 34 from:
(053.233)
to:
(053.240)
Changed line 247 from:
'''Update:''' this has now been resolved in the latest firmware from Lexmark (May 2019).
to:
'''Update:''' this has now been resolved in the latest firmware from Lexmark (May 2019). Note that this firmware is currently only available through your local Lexmark contact (quote firmware level CXTMH.053.240 or greater). We're hoping that this latest update will be made public soon!
June 04, 2019, at 11:37 PM by timg - formatting update
Added lines 238-239:
[[#i878233]]
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[[#i878233]]
to:
\\
Added lines 252-253:
[[#i12650]]
Changed lines 255-256 from:

[[#i12650]]
to:
\\
Added lines 271-272:
[[#i9752]]
Changed lines 274-275 from:

[[#i9752]]
to:
\\
Added lines 283-284:
[[#i9720]]
Changed lines 286-287 from:

[[#i9720]]
to:
\\
Added lines 295-296:
[[#i370001]]
Changed lines 298-299 from:

[[#i370001]]
to:
\\
Added lines 307-308:
[[#i370002]]
Changed lines 310-311 from:

[[#i370002]]
to:
\\
Added lines 328-329:
[[#i370003]]
Changed lines 331-332 from:

[[#i370003]]
to:
\\
Added lines 344-345:
[[#i370004]]
Changed lines 347-348 from:

[[#i370004]]
to:
\\
Added lines 361-362:
[[#i370005]]
Changed lines 364-365 from:

[[#i370005]]
to:
\\
Added lines 381-382:
[[#i8802]]
Changed lines 384-385 from:

[[#i8802]]
to:
\\
Added lines 394-395:
[[#i9110]]
Changed lines 397-398 from:

[[#i9110]]
to:
\\
Added lines 407-408:
[[#i9185]]
Changed lines 410-411 from:

[[#i9185]]
to:
\\
Added lines 420-421:
[[#i9491]]
Changed lines 423-425 from:


[[#i9491]]
to:
\\

Added lines 433-434:
[[#i9496]]
Changed lines 436-438 from:


[[#i9496]]
to:
\\
Added lines 445-446:
[[#i9510]]
Changed lines 448-450 from:


[[#i9510]]
to:
\\
Added lines 458-459:
[[#i849795]]
Changed lines 461-463 from:


[[#i849795]]
to:
\\
June 04, 2019, at 11:34 PM by timg - Added ZD-878233 - finishing options on Lexmark greyed out when PaperCut is installed.
Deleted line 19:
Changed line 22 from:
PC-12650
to:
ZD-878233
Changed lines 24-26 from:
Clicking on PaperCut's Logout icon does not display PaperCut's login screen when using the Lexmark 041.090 firmware. [[#i12650| More info...]]
to:
When using the Copier function on the device, and when PaperCut is installed, the 'finishing options' are greyed out as unavailable. Finishing options ''are'' available as normal when printing through the Lexmark driver.
\\
[[#i878233
| More info...]]
Changed line 28 from:
Any PaperCut MF Build
to:
All
Changed lines 33-35 from:
Update. Workaround \\
Available in v2.5.0\\
17.4
to:
Update\\
(053.233)
Changed line 37 from:
9752
to:
PC-12650
Changed line 39 from:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#i9752| More info...]]
to:
Clicking on PaperCut's Logout icon does not display PaperCut's login screen when using the Lexmark 041.090 firmware. [[#i12650| More info...]]
Changed line 41 from:
Any PaperCut MF 16.2 Build
to:
All
Changed lines 45-48 from:
v2.3.1
to:
Firmware\\
Update
. Workaround \\
Available in v2
.5.0\\
17.4
Changed line 51 from:
9720
to:
9752
Changed line 53 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#i9720| More info...]]
to:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#i9752| More info...]]
Changed line 55 from:
Any PaperCut MF 16.2 Build
to:
16.2
Changed line 62 from:
370001
to:
9720
Changed line 64 from:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#i9720| More info...]]
Changed line 66 from:
`MX711
to:
16.2
Changed lines 70-71 from:
Firmware\\
Update
to:
v2.3.1
Changed line 73 from:
370002
to:
370001
Changed line 75 from:
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
to:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
Added lines 77-88:
`MX711
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Changed lines 99-100 from:
Lexmark investigating
to:
Lexmar\\
investigating
Changed lines 112-113 from:
Lexmark investigating
to:
Lexmar\\
investigating
Added lines 234-245:


----

\\

[[#i878233]]
!!!ZD-878233: When using the Copier function on the device, and when PaperCut is installed, the 'finishing options' are greyed out as unavailable. Finishing options ''are'' available as normal when printing through the Lexmark driver.

When the PaperCut application is uninstalled from the device, the finishing options are once again available for use when copying.

'''Update:''' this has now been resolved in the latest firmware from Lexmark (May 2019).
April 22, 2019, at 06:07 PM by Aaron Pouliot - Added category Lexmark Embedded
Changed line 413 from:
''Categories:''  [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]
to:
''Categories:''  [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]], [[Category.LexmarkEmbedded|+]]
February 05, 2019, at 04:11 AM by kelby - 849795 TLS 1.2 for < eSF 5.x
Added lines 203-212:
(:cellnr :)
849795
(:cell class=description :)
Embedded application does not connect to a PaperCut server over TLS 1.2 on an eSF 2.x, 3.x or 4.x device\\
[[#i849795| More info...]]
(:cell :)
(:cell class=resolved :)
Resolved
(:cell :)
v2.8.0
Added lines 400-408:
----

\\


[[#i849795]]
!!!849795: Embedded application does not connect to a PaperCut server over TLS 1.2 on an eSF 2.x, 3.x or 4.x device

PaperCut for Lexmark eSF v2.8.0 adds support for TLS 1.2 on eSF 2.x, 3.x and 4.x devices. However, some earlier Lexmark firmwares do not support TLS 1.2. Be sure to update the device firmware to the latest version.
January 31, 2019, at 12:55 AM by timg - Minor update
Changed line 23 from:
12650
to:
PC-12650
Changed lines 28-29 from:
(:cell class=unresolved :)
In Progress
to:
(:cell class=resolved :)
Resolved
Changed lines 33-34 from:
Available in v2.5.0
to:
Available in v2.5.0\\
17.4
Changed lines 215-216 from:
!!!12650: When using firmware 041.090, clicking on PaperCut's Logout icon does not bring back the login screen.
to:
!!!PC-12650: When using firmware 041.090, clicking on PaperCut's Logout icon does not bring back the login screen.
Added lines 223-224:

This was officially updated in PaperCut 17.4.0
November 18, 2018, at 11:03 AM by TimG - Updated link
Changed lines 206-207 from:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut
]]
to:
* [[KnownIssues|Known issues with PaperCut NG and MF]]
October 17, 2018, at 07:51 PM by Aaron Pouliot - Added category - Known Issues
Changed line 392 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
''Categories:''  [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]
April 24, 2018, at 01:51 AM by 139.130.165.134 -
Changed lines 232-236 from:
A workaround is using port 9193, which is a non-SSL port. This means the communication between PaperCut and the device won’t be encrypted.

Please contact support@papercut.com for further information
.

to:
Upgrade to v2.3.1 (or newer) of the Lexmark embedded client to resolve this issue.

Changed lines 242-245 from:
We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device.
Please contact support@papercut.com for further information
.
to:
Upgrade to v2.3.1 (or newer) of the Lexmark embedded client to resolve this issue.
April 24, 2018, at 01:46 AM by 139.130.165.134 -
Changed line 23 from:
9752
to:
12650
Changed line 25 from:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#9752| More info...]]
to:
Clicking on PaperCut's Logout icon does not display PaperCut's login screen when using the Lexmark 041.090 firmware. [[#12650| More info...]]
Changed lines 27-28 from:
Any PaperCut MF 16.2 Build
(:cell class=resolved :)
to:
Any PaperCut MF Build
(:cell class=unresolved :)
Changed lines 31-33 from:
Workaround
to:
Firmware\\
Update. Workaround \\
Available in v2.5.0
Changed line 36 from:
9720
to:
9752
Changed line 38 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#9720| More info...]]
to:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#9752| More info...]]
Changed line 47 from:
370001
to:
9720
Changed line 49 from:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#9720| More info...]]
Changed line 51 from:
`MX711
to:
Any PaperCut MF 16.2 Build
Changed lines 55-56 from:
Firmware\\
Update
to:
v2.3.1
Changed line 58 from:
370002
to:
370001
Changed line 60 from:
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
to:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
Added lines 62-73:
`MX711
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Added lines 208-222:


----

\\

[[#12650]]
!!!12650: When using firmware 041.090, clicking on PaperCut's Logout icon does not bring back the login screen.

This has been confirmed by Lexmark to be an issue with this firmware version.
Customers are encouraged to contact Lexmark and inquire whether an internal firmware build is available to address this issue.
Starting with PaperCut embedded client v2.5.0, admins can hide the logout icon by setting the following device config key:\\
ext-device.lexmark.logout.display-icon=N

Users will be able to click on their username (displayed at the top-rightmost corner of the display) to logout. This method properly logs the user out, even on the affected firmware version listed above.
August 24, 2016, at 08:40 AM by 139.130.165.134 -
Changed line 40 from:
In Progress
to:
Resolved
Changed line 42 from:
Workaround
to:
v2.3.1
August 24, 2016, at 08:33 AM by 139.130.165.134 -
Changed lines 129-131 from:
(:cell class=unresolved :)
Workaround\\
available
to:
(:cell class=resolved :)
Resolved
Changed lines 132-133 from:
v2.3.0\\
(Under certification)
to:
v2.3.0
Changed lines 143-145 from:
(:cell class=unresolved :)
Workaround\\
available
to:
(:cell class=resolved :)
Resolved
Changed lines 146-147 from:
v2.3.0\\
(Under certification)
to:
v2.3.0
Changed lines 157-159 from:
(:cell class=unresolved :)
Under\\
Development
to:
(:cell class=resolved :)
Resolved
Changed lines 160-161 from:
v2.3.1\\
(Pending certification)
to:
v2.3.1
Changed lines 171-173 from:
(:cell class=unresolved :)
Under\\
Development
to:
(:cell class=resolved :)
Resolved
Changed lines 174-175 from:
v2.3.1\\
(Pending certification)
to:
v2.3.1
Changed lines 185-187 from:
(:cell class=unresolved :)
Workaround\\
available
to:
(:cell class=resolved :)
Resolved
Changed lines 188-189 from:
v2.3.1\\
(Pending certification)
to:
v2.3.1
August 24, 2016, at 08:28 AM by 139.130.165.134 -
Changed line 23 from:
PC-9752
to:
9752
Changed line 25 from:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#PC-9752| More info...]]
to:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#9752| More info...]]
Changed line 34 from:
PC-9720
to:
9720
Changed line 36 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#PC-9720| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#9720| More info...]]
Changed line 120 from:
PC-9110
to:
9110
Changed line 136 from:
PC-9185
to:
9185
Changed line 152 from:
PC-9491
to:
9491
Changed line 168 from:
PC-9496
to:
9496
Changed line 184 from:
PC-9510
to:
9510
Changed lines 211-213 from:
[[#PC-9752]]
!!!PC-9752: An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.
to:
[[#9752]]
!!!9752: An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.
Changed lines 223-225 from:
[[#PC-9720]]
!!!PC-9720: An issue was discovered causing the Enter key on the device login screen to lock the device.
to:
[[#9720]]
!!!9720: An issue was discovered causing the Enter key on the device login screen to lock the device.
Changed lines 324-325 from:
!!!PC-9110: Embedded application v2.2.0 cannot print documents stored on a USB drive
to:
!!!9110: Embedded application v2.2.0 cannot print documents stored on a USB drive
Changed lines 335-336 from:
!!!PC-9185: Embedded application v2.2.0 duplicates Email addresses when scanning to Email
to:
!!!9185: Embedded application v2.2.0 duplicates Email addresses when scanning to Email
Changed lines 347-348 from:
!!!PC-9491: Swiping a card while MFD is in powersave mode does not wake up the panel
to:
!!!9491: Swiping a card while MFD is in powersave mode does not wake up the panel
Changed lines 358-359 from:
!!!PC-9496: Embedded application unstable while performing complex job-builder copying.
to:
!!!9496: Embedded application unstable while performing complex job-builder copying.
Changed line 369 from:
!!!PC-9510: Embedded application v2.2.0 duplicates Email addresses when scanning to Email
to:
!!!9510: Embedded application v2.2.0 duplicates Email addresses when scanning to Email
August 09, 2016, at 07:05 AM by Added Lexmark known issues - Mel Zouzoulas
Deleted line 213:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.
August 09, 2016, at 07:01 AM by Added Lexmark known issues - Mel Zouzoulas
Changed line 27 from:
PaperCut MF 16.2 Build 37593
to:
Any PaperCut MF 16.2 Build
Changed line 38 from:
PaperCut MF 16.2 Build 37593
to:
Any PaperCut MF 16.2 Build
August 09, 2016, at 06:58 AM by Added Lexmark known issues - Mel Zouzoulas
Added line 20:
Changed line 23 from:
PC-9720
to:
PC-9752
Changed line 25 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. . [[#PC-9720| More info...]]
to:
An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. [[#PC-9752| More info...]]
Deleted line 31:
Changed line 34 from:
370001
to:
PC-9720
Changed line 36 from:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. [[#PC-9720| More info...]]
Changed line 38 from:
`MX711
to:
PaperCut MF 16.2 Build 37593
Changed line 40 from:
Resolved
to:
In Progress
Changed lines 42-43 from:
Firmware\\
Update
to:
Workaround
Changed line 45 from:
370002
to:
370001
Changed line 47 from:
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
to:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
Added lines 49-60:
`MX711
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Changed lines 211-216 from:
[[#PC-9720]]
!!!PC-9720: An issue was discovered causing the Enter key on the device login screen to lock the device.

We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device
.
to:
[[#PC-9752]]
!!!PC-9752: An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.

An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.
A workaround is using port 9193, which is a non-SSL port. This means the communication between PaperCut and the device won’t be encrypted
.
Added lines 219-230:

----

\\

[[#PC-9720]]
!!!PC-9720: An issue was discovered causing the Enter key on the device login screen to lock the device.

We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device.
Please contact support@papercut.com for further information.
August 09, 2016, at 06:51 AM by Added Lexmark known issues - Mel Zouzoulas
Changed lines 203-205 from:
An issue was discovered causing the Enter key on the device login screen to lock the device. We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device.
Please contact support@papercut.com for further information.
to:
We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you
will need to restart the device.
Please
contact support@papercut.com for further information.
August 09, 2016, at 06:47 AM by Added Lexmark known issues - Mel Zouzoulas
Changed line 22 from:
370001
to:
PC-9720
Changed line 24 from:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
to:
An issue was discovered causing the Enter key on the device login screen to lock the device. . [[#PC-9720| More info...]]
Changed line 26 from:
`MX711
to:
PaperCut MF 16.2 Build 37593
Changed line 28 from:
Resolved
to:
In Progress
Changed lines 30-31 from:
Firmware\\
Update
to:
Workaround
Changed line 34 from:
370002
to:
370001
Changed line 36 from:
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
to:
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
Added lines 38-49:
`MX711
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Added lines 194-207:


----

\\

[[#PC-9720]]
!!!PC-9720: An issue was discovered causing the Enter key on the device login screen to lock the device.

An issue was discovered causing the Enter key on the device login screen to lock the device. We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device. Please contact support@papercut.com for further information.

July 04, 2016, at 06:09 AM by Arnon Falkov -
Added lines 96-175:
(:cellnr :)
PC-9110
(:cell class=description :)
Embedded application v2.2.0 cannot print documents stored on a USB drive.\\
[[#i9110| More info...]]
(:cell :)
`PaperCut MF\\
16.0 Build 34949\\
to\\
16.1 Build 35753
(:cell class=unresolved :)
Workaround\\
available
(:cell :)
v2.3.0\\
(Under certification)
(:cellnr :)
PC-9185
(:cell class=description :)
Embedded application v2.2.0 duplicates Email addresses when scanning to Email.\\
[[#i9185| More info...]]
(:cell :)
`PaperCut MF\\
16.0 Build 34949\\
to\\
16.1 Build 35753
(:cell class=unresolved :)
Workaround\\
available
(:cell :)
v2.3.0\\
(Under certification)
(:cellnr :)
PC-9491
(:cell class=description :)
Swiping a card while MFD is in powersave mode does not wake up the panel.\\
[[#i9491| More info...]]
(:cell :)
`All PaperCut MF\\
versions up to\\
(incl.)\\
16.1 Build 35753
(:cell class=unresolved :)
Under\\
Development
(:cell :)
v2.3.1\\
(Pending certification)
(:cellnr :)
PC-9496
(:cell class=description :)
Embedded application unstable when machine is under heavy copying load.\\
[[#i9496| More info...]]
(:cell :)
`All PaperCut MF\\
versions up to\\
(incl.)\\
16.1 Build 35753
(:cell class=unresolved :)
Under\\
Development
(:cell :)
v2.3.1\\
(Pending certification)
(:cellnr :)
PC-9510
(:cell class=description :)
Embedded application v2.2.0 saves previous fax target number when starting a new fax job.\\
[[#i9510| More info...]]
(:cell :)
`PaperCut MF\\
16.0 Build 34949\\
to\\
16.1 Build 35753
(:cell class=unresolved :)
Workaround\\
available
(:cell :)
v2.3.1\\
(Pending certification)
Added lines 269-324:

----

\\

[[#i9110]]
!!!PC-9110: Embedded application v2.2.0 cannot print documents stored on a USB drive

When connecting a USB drive to a Lexmark MFD running v2.2.0 of PaperCut MF's embedded application, clicking on a file icon reverts the display back to the home screen.\\
This is a known issue that will be fixed in v2.3.0.\\
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.

----

\\

[[#i9185]]
!!!PC-9185: Embedded application v2.2.0 duplicates Email addresses when scanning to Email

When scanning to Email while PaperCut is configured to track scan jobs, an additional copy of the user's target Email address is added to the destinations list every time that scanning to Email is used.\\
This is a known issue that will be fixed in v2.3.0 (currently being certified by Lexmark, should be released shortly).\\
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.

----

\\


[[#i9491]]
!!!PC-9491: Swiping a card while MFD is in powersave mode does not wake up the panel

When configuring an MFD to allow user login using an external card reader, some card readers models will fail to wake up the machine's panel if it is in power-save mode. The user will need to manually press the machine's power-save hardware key to activate the touch panel.\\
This is a known issue that is expected to be fixed in future release v2.3.1 (currently in final development stages).

----

\\


[[#i9496]]
!!!PC-9496: Embedded application unstable while performing complex job-builder copying.

When performing multiple copy jobs, especially those involving the scanning of multiple size pages, some devices may become unstable, requiring them to be powered off and back on. We have identified a possible issue in these models' firmware which may be causing this, and are testing a possible workaround in our code.\\
This is a known issue that is expected to be addressed in future release v2.3.1 (currently in final development stages).

----

\\


[[#i9510]]
!!!PC-9510: Embedded application v2.2.0 duplicates Email addresses when scanning to Email

When a user initiates a second fax job while PaperCut is configured to track fax jobs, the destination fax number from the previous fax job isn't automatically cleared, and needs to be manually deleted.\\
This is a known issue that is expected to be fixed in future release v2.3.1 (currently in final development stages).\\
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.
March 23, 2016, at 12:49 AM by kelby - 8802 - Embedded app >= 2.2.0 with PaperCut < 16.0
Added lines 86-95:
(:cellnr :)
8802
(:cell class=description :)
Embedded application version >= 2.2.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
(:cell :)
PaperCut < 16.0
(:cell class=resolved :)
Resolved
(:cell :)
Configuration
Added lines 178-188:

----

\\

[[#i8802]]
!!!8802: Embedded application version >= 2.2.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the Lexmark embedded application version 2.2.0 and above with a PaperCut server less than version 16.0.

New installations of the v2.2.0+ embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device 'HTTPS/binary' port to 9193 when connecting to PaperCut versions earlier than 16.0.
August 27, 2014, at 11:25 PM by 203.222.91.204 -
Changed line 89 from:
Other known issues, not specific to the Xerox JBA/XSA Onboard solution are covered in:
to:
Other known issues, not specific to the Lexmark Embedded solution are covered in:
August 27, 2014, at 11:24 PM by 203.222.91.204 -
Added lines 88-92:

Other known issues, not specific to the Xerox JBA/XSA Onboard solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

Changed line 26 from:
MX711'
to:
`MX711
Changed line 26 from:
MX711
to:
MX711'
Changed line 26 from:
&nbsp;
to:
MX711
Changed line 48 from:
Lexmark investigating;
to:
Lexmark investigating
Changed line 60 from:
Lexmark investigating;
to:
Lexmark investigating
Changed line 48 from:
&nbsp;
to:
Lexmark investigating;
Changed line 60 from:
&nbsp;
to:
Lexmark investigating;
August 25, 2014, at 11:06 PM by 203.222.91.204 -
Changed lines 1-2 from:
(:title Known Issues with Lexmark Embedded (PaperCut MF) :)
to:
(:title Known Issues with Lexmark Embedded Application (PaperCut MF):)
Deleted lines 4-65:
This page list known issues or problems encountered running the PaperCut Embedded application on Lexmark devices.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]


!!! Scanning from the glass will cause the device to lock up, requiring a hard reboot

The corrected firmware for this is '''[=LW30.TU.P362.tusXXgr.DN.E509.tusXXgre.fls=]'''. This release is not generally
available yet to the public and must be requested of Lexmark Tech Support.

Affected models are the '''[=Lexmark XM71xx=]''' and equivalent models.

!!! Password field pre-populated when performing username/password authentication

We have had customer reports that on some Lexmark devices when performing user/password authentication, the password field is pre-populated with the username entered on the previous screen.  This requires the user to clear the password field before entering their password.

Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers.  As of June 2014, these firmwares have not been made public by Lexmark.  If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.

Affected devices are reported to include at least the following:
* `MS610de
* `C792de
* `C748de
* `CS510de
* `MS810de
* `MX510de

!!!X464de device is slow on login

We received some reports of Lexmark X464de devices behaving slow and sluggish on login. This includes slow response to
keystrokes when typing in username or password on the virtual keyboard and slow transition to the home screen after entering the password.

Lexmark has acknowledged this to be an issue.

No firmware updates or other relief has been announced for this issue.

!!!Lexmark device freezes displaying Clock/Stop-watch (fixed by Lexmark firmware update)

We received some reports of issues where the Lexmark devices would freeze displaying the clock/stop-watch logo.  This would occur intermittently and was difficult to reproduce reliably.

We worked closely with affected customers and Lexmark to collect diagnostic information and determine the cause of the problem.  Lexmark identified a device firmware bug that was causing the problem, and have released a firmware upgrade for all affected devices.

The firmware upgrade was released in November 2010.  Please contact Lexmark to get access to the upgraded firmware.

Some more information is available [[LexmarkClockFreezeIssues | here]].

!!!Issues running on Lexmark X945e devices (fixed by Lexmark firmware update)

In November 2010 we received some reports from customers having problems running PaperCut on the Lexmark X945 device.  Symptoms of the problem would vary, and could include:
* The LCD screen flickers repeatedly showing the PaperCut login screen logo.
* When ever any of the function buttons are pressed (e.g. "Copy", "Fax", etc) the LCD screen display "busy, please wait".
* The LCD screens displays "busy, please wait" when the PaperCut application starts.

These problems do not occur on most X945e devices.  PaperCut has been certified to work on the X945e devices and also is known to work correctly on many customer sites.  So it appears that there are differences between some X945e devices that trigger these problems.

By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device.  The firmware version that fixes this problem is version P125.  We can provide you this firmware upon request.

You will also require an updated version of the PaperCut embedded application.  You can also request from us through support.  This update will be included in the next release of PaperCut.

!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

Changed lines 6-87 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370001
(:cell class=description :)
Scanning from the glass will cause the device to lock up, requiring a hard reboot. [[#i370001| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370002
(:cell class=description :)
Password field pre-populated when performing username/password authentication. [[#i370002| More info...]]
(:cell :)
Lexmark\\
`MS610de\\
`C792de\\
`C748de\\
`CS510de\\
`MS810de\\
`MX510de
(:cell class=unresolved :)
In Progress
(:cell :)
&nbsp;
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370003
(:cell class=description :)
X464de device is slow on login. [[#i370003| More info...]]
(:cell :)
Lexmark\\
X464de
(:cell class=unresolved :)
In Progress
(:cell :)
&nbsp;
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370004
(:cell class=description :)
Lexmark device freezes displaying Clock/Stop-watch. [[#i370004| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
370005
(:cell class=description :)
Issues running on Lexmark X945e devices. [[#i370005| More info...]]
(:cell :)
Lexmark\\
X945e
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update (P125)
(:tableend:)

Added lines 89-171:

\\

[[#i370001]]
!!!370001: Scanning from the glass will cause the device to lock up, requiring a hard reboot

The corrected firmware for this is '''[=LW30.TU.P362.tusXXgr.DN.E509.tusXXgre.fls=]'''. This release is not generally
available yet to the public and must be requested of Lexmark Tech Support.

----

\\

[[#i370002]]
!!!370002: Password field pre-populated when performing username/password authentication

We have had customer reports that on some Lexmark devices when performing user/password authentication, the password field is pre-populated with the username entered on the previous screen.  This requires the user to clear the password field before entering their password.

Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers.  As of June 2014, these firmwares have not been made public by Lexmark.  If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.

Affected devices are reported to include at least the following:
* `MS610de
* `C792de
* `C748de
* `CS510de
* `MS810de
* `MX510de

----

\\

[[#i370003]]
!!!370003: X464de device is slow on login

We received some reports of Lexmark X464de devices behaving slow and sluggish on login. This includes slow response to
keystrokes when typing in username or password on the virtual keyboard and slow transition to the home screen after entering the password.

Lexmark has acknowledged this to be an issue.

No firmware updates or other relief has been announced for this issue.

----

\\

[[#i370004]]
!!!370004: Lexmark device freezes displaying Clock/Stop-watch (fixed by Lexmark firmware update)

We received some reports of issues where the Lexmark devices would freeze displaying the clock/stop-watch logo.  This would occur intermittently and was difficult to reproduce reliably.

We worked closely with affected customers and Lexmark to collect diagnostic information and determine the cause of the problem.  Lexmark identified a device firmware bug that was causing the problem, and have released a firmware upgrade for all affected devices.

The firmware upgrade was released in November 2010.  Please contact Lexmark to get access to the upgraded firmware.

Some more information is available [[LexmarkClockFreezeIssues | here]].

----

\\

[[#i370005]]
!!!370005: Issues running on Lexmark X945e devices (fixed by Lexmark firmware update)

In November 2010 we received some reports from customers having problems running PaperCut on the Lexmark X945 device.  Symptoms of the problem would vary, and could include:
* The LCD screen flickers repeatedly showing the PaperCut login screen logo.
* When ever any of the function buttons are pressed (e.g. "Copy", "Fax", etc) the LCD screen display "busy, please wait".
* The LCD screens displays "busy, please wait" when the PaperCut application starts.

These problems do not occur on most X945e devices.  PaperCut has been certified to work on the X945e devices and also is known to work correctly on many customer sites.  So it appears that there are differences between some X945e devices that trigger these problems.

By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device.  The firmware version that fixes this problem is version P125.  We can provide you this firmware upon request.

You will also require an updated version of the PaperCut embedded application.  You can also request from us through support.  This update will be included in the next release of PaperCut.

----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

July 14, 2014, at 07:23 PM by Rick - added scan lockup info
Added lines 9-16:

!!! Scanning from the glass will cause the device to lock up, requiring a hard reboot

The corrected firmware for this is '''[=LW30.TU.P362.tusXXgr.DN.E509.tusXXgre.fls=]'''. This release is not generally
available yet to the public and must be requested of Lexmark Tech Support.

Affected models are the '''[=Lexmark XM71xx=]''' and equivalent models.

June 17, 2014, at 12:11 AM by TimBentley - Removed outdated issues.
Deleted lines 22-49:
!!!Lexmark FLS files shipped with 12.5.19607 do not install ''(resolved in 12.5.19640)''

The Lexmark FLS files included with PaperCut 12.5 (Build 19607) fail to install.  It appears that these file have been corrupted in this installer.


!!!Lexmark X954 with firmware P272 - October 2012 ''(resolved in 13.0.20697)''

We have received reports that the PaperCut embedded application will not start after a power-on with the latest P272 firmware installed. We have contacted Lexmark and our developers are working with them to resolve this issue in a timely manner.

An interim firmware release may be available for your machine as a stop gap solution. Please contact support (support@papercut.com) to inquire.

!!!Staple and hole punch on X658

We received some reports of Lexmark X658 devices not executing stapling or hole punch options when printing from a USB thumb drive and PaperCut is installed. Stapling and hole punch do work with copying or printing. Lexmark Australia has confirmed this. This doesn't affect other devices of the same family such as the X954 and X792.

!!!! Issue History:

* '''05 March 2013''' - Lexmark has provided a firmware update (P654). Issue closed.

* '''24 January 2013''' - Lexmark US actively working on a resolution.

* '''29 March 2012''' - Issue reported to Lexmark US.

* '''29 March 2012''' - Lexmark Australia confirms this.

* '''16 March 2012''' - Issue initially reported.

Deleted line 41:
Deleted lines 54-107:

!!!Simplified Chinese Characters - version 11.0/11.1 ''(resolved in 11.2)''

The Lexmark Embedded version that comes with PaperCut 11.0 and 11.1 incorrectly displays Traditional Chinese when it should display Simplified Chinese.  We recommend customers who require Simplified Chinese use the previous release of the Lexmark Embedded software.  Please contact support and we can send you the download links for the previous versions.


!!![=LeSF 2.1=] devices - versions up to 9.8 ''(resolved in 10.0)''

Under some circumstances a copy job may not complete, and instead terminate after 30 seconds.  This may occur when using the auto-document feeder to create multiple copies of a document.  This problem doesn't occur when scanning from the glass.

To work-around this issue, increase the "screen timeout" setting through the device's web interface.  To do this, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, creating multiple copies from the auto-document feeder may still finish early after about 150 pages are copied. In this case split large copy jobs into smaller copy jobs.

This issue was resolved in version 10.0.


!!! Issue History:

* '''28 February 2011''' - We have received the certified version of the PaperCut application that includes this fix.  This will be available in the next PaperCut release, or is available upon request from support.

* '''21 February 2011''' - We've had confirmation that the updated test version of the application works on the customer's x945de using the latest firmware.  We'll be now proceeding with certification of this updated version and will hope to have this available in the next few weeks.

* '''14 February 2011''' - Supplied a test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.

* '''11 February 2011''' - A customer has collected debug logs reproducing the problem with the updated P125 firmware.  This has allowed us to identify what we believe is the the cause of the problem. 


* '''January 2011''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  If you encounter these problems please collect the debug logs as described above.


* '''31st December 2010''' - Lexmark have confirmed that this upgraded firmware resolves the issues described.  Please request upgraded firmware (version P125 or later - released in late 2010)

* '''22nd December 2010''' - Lexmark have provided an upgraded firmware.  This is currently undergoing testing by Lexmark.

* '''9th December 2010''' - Lexmark US support/development team begin trying to reproduce problem.

* '''6th December 2010''' - PaperCut escalates issue to the Lexmark US support team.

* '''30th November 2010''' - Lexmark Australia unable to determine differences between working and failing x945e devices.  They suggest formally escalating to the Lexmark US support team.

* '''19th November 2010''' - PaperCut visit Lexmark Australia to perform some testing and debugging on x945e.  Problem reproduced.  Lexmark Australia to investigate differences between working and problem x945e devices.

* '''16th November 2010''' - Lexmark US respond to indicate that the logs indicate the problem, but they are not sure of the cause or fix.

* '''11th November 2010''' - PaperCut sent the debug logs sent to Lexmark US.

* '''10th November 2010''' - Lexmark Australia can reproduce issue on test machine.  Device debug logs show some unusual behavior.

* '''29th October 2010''' - Issue appears to be related to the x945e firmware.  Escalated to Lexmark Australia for diagnosis.

* '''Mid October 2010''' - Start receiving error reports on the x945e.  Worked with customers to collect information to diagnose issue.

June 01, 2014, at 11:34 PM by matt - More info on getting the firmware fix.
Changed lines 13-14 from:
Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers.  If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.
to:
Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers.  As of June 2014, these firmwares have not been made public by Lexmark.  If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.
May 22, 2014, at 02:35 AM by matt - password field population issue
Added lines 9-22:
!!! Password field pre-populated when performing username/password authentication

We have had customer reports that on some Lexmark devices when performing user/password authentication, the password field is pre-populated with the username entered on the previous screen.  This requires the user to clear the password field before entering their password.

Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers.  If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.

Affected devices are reported to include at least the following:
* `MS610de
* `C792de
* `C748de
* `CS510de
* `MS810de
* `MX510de

March 21, 2013, at 02:13 AM by 203.12.22.88 -
Added lines 26-27:
* '''05 March 2013''' - Lexmark has provided a firmware update (P654). Issue closed.
Added lines 26-27:
* '''24 January 2013''' - Lexmark US actively working on a resolution.
Changed lines 14-15 from:
!!!Lexmark X954 with firmware P272 - October 2012.
to:
!!!Lexmark X954 with firmware P272 - October 2012 ''(resolved in 13.0.20697)''
November 13, 2012, at 01:59 AM by 202.129.124.120 -
Changed lines 18-21 from:
In the meantime please either
* downgrade to the older P244d firmware, which however may reinstate issues fixed in P272
(unrelated to PaperCut),
* after power-on, manually stop and start the PaperCut embedded application via the web interface. This will start it properly
.
to:
An interim firmware release may be available for your machine as a stop gap solution. Please contact support (support@papercut.com) to inquire.
November 07, 2012, at 05:15 AM by 203.222.91.204 -
Changed lines 16-19 from:
We have received reports that the PaperCut embedded application will not start after upgrading. We currently do not suggest customers do not upgrade right now. We have contacted Lexmark and our developers are working with them to resolve this issue in a timely manner.

Downgrading
to the older firmware will resume the PaperCut application.
to:
We have received reports that the PaperCut embedded application will not start after a power-on with the latest P272 firmware installed. We have contacted Lexmark and our developers are working with them to resolve this issue in a timely manner.

In the meantime please either
* downgrade
to the older P244d firmware, which however may reinstate issues fixed in P272 (unrelated to PaperCut),
* after power-on, manually stop and start the PaperCut embedded application via the web interface. This will start it properly.

Changed lines 9-15 from:
!!! Lexmark FLS files shipped with 12.5.19607 do not install

The Lexmark FLS files included with PaperCut
12.5 (Build 19607) fail to install.  It appears that these file have been corrupted in this installer.  We will releasing a new version to address this issue soon.

In the meantime, contact PaperCut support for a working FLS file
.

to:
!!!Lexmark FLS files shipped with 12.5.19607 do not install ''(resolved in 12.5.19640)''

The Lexmark FLS files included with PaperCut 12.5 (Build 19607) fail to install.  It appears that these file have been corrupted in this installer
.

Changed lines 9-15 from:
to:
!!! Lexmark FLS files shipped with 12.5.19607 do not install

The Lexmark FLS files included with PaperCut 12.5 (Build 19607) fail to install.  It appears that these file have been corrupted in this installer.  We will releasing a new version to address this issue soon.

In the meantime, contact PaperCut support for a working FLS file.

Added lines 10-15:
!!!Lexmark X954 with firmware P272 - October 2012.

We have received reports that the PaperCut embedded application will not start after upgrading. We currently do not suggest customers do not upgrade right now. We have contacted Lexmark and our developers are working with them to resolve this issue in a timely manner.

Downgrading to the older firmware will resume the PaperCut application.

Changed lines 110-113 from:
to:
!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

Changed lines 14-15 from:
!!! Issue History:
to:
!!!! Issue History:
Added lines 10-22:
!!!Staple and hole punch on X658

We received some reports of Lexmark X658 devices not executing stapling or hole punch options when printing from a USB thumb drive and PaperCut is installed. Stapling and hole punch do work with copying or printing. Lexmark Australia has confirmed this. This doesn't affect other devices of the same family such as the X954 and X792.

!!! Issue History:

* '''29 March 2012''' - Issue reported to Lexmark US.

* '''29 March 2012''' - Lexmark Australia confirms this.

* '''16 March 2012''' - Issue initially reported.

Changed lines 3-5 from:
This page list known issues or problems encountered running the PaperCut Embedded application on Lexmark devices.

to:
PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|support]].

This page list known issues or problems encountered running the PaperCut Embedded application on Lexmark devices.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]


Changed line 101 from:
[-Keywords: MF, [=LeSF=], Lexmark, problem, issue, install, flash, X945, X945e -]
to:
[-Keywords: MF, [=LeSF=], Lexmark, problem, issue, install, flash, X945, X945e -]
Added lines 40-55:
!!!Simplified Chinese Characters - version 11.0/11.1 ''(resolved in 11.2)''

The Lexmark Embedded version that comes with PaperCut 11.0 and 11.1 incorrectly displays Traditional Chinese when it should display Simplified Chinese.  We recommend customers who require Simplified Chinese use the previous release of the Lexmark Embedded software.  Please contact support and we can send you the download links for the previous versions.


!!![=LeSF 2.1=] devices - versions up to 9.8 ''(resolved in 10.0)''

Under some circumstances a copy job may not complete, and instead terminate after 30 seconds.  This may occur when using the auto-document feeder to create multiple copies of a document.  This problem doesn't occur when scanning from the glass.

To work-around this issue, increase the "screen timeout" setting through the device's web interface.  To do this, go to Settings > General > Timeouts > Screen Timeout and set the value to the maximum of 300 seconds.

With the higher timeout value, creating multiple copies from the auto-document feeder may still finish early after about 150 pages are copied. In this case split large copy jobs into smaller copy jobs.

This issue was resolved in version 10.0.

Added lines 6-14:
!!!X464de device is slow on login

We received some reports of Lexmark X464de devices behaving slow and sluggish on login. This includes slow response to
keystrokes when typing in username or password on the virtual keyboard and slow transition to the home screen after entering the password.

Lexmark has acknowledged this to be an issue.

No firmware updates or other relief has been announced for this issue.

Changed lines 6-7 from:
!!Lexmark device freezes displaying Clock/Stop-watch
to:
!!!Lexmark device freezes displaying Clock/Stop-watch (fixed by Lexmark firmware update)
Changed lines 17-18 from:
!!Issues running on Lexmark X945e devices
to:
!!!Issues running on Lexmark X945e devices (fixed by Lexmark firmware update)
February 29, 2012, at 07:57 AM by hendrik - corrected year numbers
Changed lines 33-44 from:
* '''28 February 2010''' - We have received the certified version of the PaperCut application that includes this fix.  This will be available in the next PaperCut release, or is available upon request from support.

* '''21 February 2010''' - We've had confirmation that the updated test version of the application works on the customer's x945de using the latest firmware.  We'll be now proceeding with certification of this updated version and will hope to have this available in the next few weeks.

* '''14 February 2010''' - Supplied a test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.

* '''11 February 2010''' - A customer has collected debug logs reproducing the problem with the updated P125 firmware.  This has allowed us to identify what we believe is the the cause of the problem. 


* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  If you encounter these problems please collect the debug logs as described above.

to:
* '''28 February 2011''' - We have received the certified version of the PaperCut application that includes this fix.  This will be available in the next PaperCut release, or is available upon request from support.

* '''21 February 2011''' - We've had confirmation that the updated test version of the application works on the customer's x945de using the latest firmware.  We'll be now proceeding with certification of this updated version and will hope to have this available in the next few weeks.

* '''14 February 2011''' - Supplied a test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.

* '''11 February 2011''' - A customer has collected debug logs reproducing the problem with the updated P125 firmware.  This has allowed us to identify what we believe is the the cause of the problem. 


* '''January 2011''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  If you encounter these problems please collect the debug logs as described above.

Changed line 70 from:
''Categories:'' [[Category.Troubleshooting|+]]
to:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
Changed lines 26-32 from:
By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device.

If encountering this issue please request a upgrade to firmware
version P125 or later. We have had reports that this fixes the problems for some customers.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem. 

NOTE: Some customers have reported that this firmware fixes this issue but does still not work properly.  Initial reports are that the when the "Copy" button is pressed nothing occurs.  If you are encountering this issue, please collect enable debug logs (see [[LexmarkDebug | here]]), reproduce the issue and a copy of the logs and a detailed description of the issue to support
.

to:
By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device.  The firmware version that fixes this problem is version P125. We can provide you this firmware upon request.

You will also require an updated version of the PaperCut embedded application.  You can also request from us through support.  This update will be included in the next release of PaperCut
.

Changed lines 33-34 from:
to:
* '''28 February 2010''' - We have received the certified version of the PaperCut application that includes this fix.  This will be available in the next PaperCut release, or is available upon request from support.
Changed lines 35-36 from:
* '''14 February 2010''' - Supplied an test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.
to:

* '''21 February 2010''' - We've had confirmation that the updated test version of the application works on the customer's x945de using the latest firmware.  We'll be now proceeding with certification of this updated version and will hope to have this available in the next few weeks.

* '''14 February 2010''' - Supplied a
test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.
Added lines 35-39:
* '''14 February 2010''' - Supplied an test version to the customer for testing.  We're awaiting their confirmation that if fixes the problem.  Once we receive confirmation we'll re-certify the updated application with Lexmark for deployment to other customers.

* '''11 February 2010''' - A customer has collected debug logs reproducing the problem with the updated P125 firmware.  This has allowed us to identify what we believe is the the cause of the problem. 

Changed lines 28-29 from:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem.  NOTE: Some customers have reported that this firmware can cause other issuesWe are pursuing this with Lexmark.
to:
If encountering this issue please request a upgrade to firmware version P125 or later. We have had reports that this fixes the problems for some customers.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem 

NOTE: Some customers have reported that this firmware fixes this issue but does still not work properly
.  Initial reports are that the when the "Copy" button is pressed nothing occurs.  If you are encountering this issue, please collect enable debug logs (see [[LexmarkDebug | here]]), reproduce the issue and a copy of the logs and a detailed description of the issue to support.

Changed lines 35-36 from:
* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  You can try this updated firmware and if you encounter other problems, revert back to the previous version.
to:
* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  If you encounter these problems please collect the debug logs as described above.

Changed lines 28-29 from:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem.  NOTE: Some customers have reported that this firmware can cause other issues problems.  We are pursuing this with Lexmark.
to:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem.  NOTE: Some customers have reported that this firmware can cause other issues.  We are pursuing this with Lexmark.
Changed lines 32-33 from:
* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.   At this point
to:
* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  You can try this updated firmware and if you encounter other problems, revert back to the previous version.
Changed lines 28-29 from:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem
to:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem.  NOTE: Some customers have reported that this firmware can cause other issues problems.  We are pursuing this with Lexmark.
Changed lines 32-33 from:
* '''31nd December 2010''' - Lexmark have confirmed that this upgraded firmware resolves the issues described.  Please request upgraded firmware (version P125 or later - released in late 2010)
to:
* '''January 2010''' - We have received mixed results from the customers who have encountered this issue and installed this firmware.  Some reports are that this fixes problems (including Lexmark Australia), however we have other reports that this firmware causes other unrelated problems.  It is not clear why some devices work and other do not.  We're following this up with Lexmark US.  At this point

* '''31st
December 2010''' - Lexmark have confirmed that this upgraded firmware resolves the issues described.  Please request upgraded firmware (version P125 or later - released in late 2010)
Added lines 57-58:
''Categories:'' [[Category.Troubleshooting|+]]
----
Changed lines 28-29 from:
If encountering this issue please request a upgrade to firmware version P125 or later.  This firmware was released in late December 2010.
to:
If encountering this issue please request a upgrade to firmware version P125 or later.  This preview release firmware was released in late December 2010.  At the time of writing this was not publicly available from Lexmark, but PaperCut can provide this to customers experiencing this problem
January 05, 2011, at 02:38 AM by matt - Update to show firmware update fixes problem
Changed lines 26-36 from:
We are currently working with the Lexmark to diagnose this problem and to determine the differences between X945e device that work and those that don't.  Lexmark have been able to reproduce this problem internally on their X945e, and are currently investigating.

If you are encountering this issue, can you please contact PaperCut support and collect the following information for us.  We will pass this on to Lexmark to assist in identifying the cause of the problem.


* A copy of the "Device Information Report" showing the device firmware versions, etc.  This is available from the device web interface under "Reports" -> "Device Information".
* Enable debug logging on the device as described [[https://www.papercut.com/kb/Main/LexmarkDebug | here]].
* Reproduce the problem you are encountering then collect and send us the debug logs described in the above link.
* Also collect the other device logs by going to http://device-address/se and downloading the logs by selecting the "Logs Gzip Compressed" option towards the bottom of the page.  Send us a copy of these files.
* Include a description the symptoms of the problem you encountered
.
to:
By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device.

If encountering this issue please request a upgrade to firmware version P125 or later.  This firmware was released in late December 2010
.
Added lines 32-33:
* '''31nd December 2010''' - Lexmark have confirmed that this upgraded firmware resolves the issues described.  Please request upgraded firmware (version P125 or later - released in late 2010)
Added lines 39-40:
* '''22nd December 2010''' - Lexmark have provided an upgraded firmware.  This is currently undergoing testing by Lexmark.
Added lines 59-60:

Added lines 39-40:
* '''9th December 2010''' - Lexmark US support/development team begin trying to reproduce problem.
Changed lines 37-38 from:

to:
!!! Issue History:

* '''6th December 2010''' - PaperCut escalates issue to the Lexmark US support team.

* '''30th November 2010''' - Lexmark Australia unable to determine differences between working and failing x945e devices.  They suggest formally escalating to the Lexmark US support team.

* '''19th November 2010''' - PaperCut visit Lexmark Australia to perform some testing and debugging on x945e.  Problem reproduced.  Lexmark Australia to investigate differences between working and problem x945e devices.

* '''16th November 2010''' - Lexmark US respond to indicate that the logs indicate the problem, but they are not sure of the cause or fix.

* '''11th November 2010''' - PaperCut sent the debug logs sent to Lexmark US.

* '''10th November 2010''' - Lexmark Australia can reproduce issue on test machine.  Device debug logs show some unusual behavior.

* '''29th October 2010''' - Issue appears to be related to the x945e firmware.  Escalated to Lexmark Australia for diagnosis.

* '''Mid October 2010''' - Start receiving error reports on the x945e.  Worked with customers to collect information to diagnose issue.

Changed lines 17-18 from:
!!Issues running on Lexmark X945 devices
to:
!!Issues running on Lexmark X945e devices
Changed lines 24-27 from:
These problems do not occur on most X945 devices.  PaperCut has been certified to work on the X945 devices and also is known to work correctly on many customer sites.  So it appears that there are differences between some X945 devices that trigger these problems.

We are currently working with the Lexmark to diagnose this problem and to determine the differences between X945 device that work and those that don't.  Lexmark have been able to reproduce this problem internally on their X945, and are currently investigating.
to:
These problems do not occur on most X945e devices.  PaperCut has been certified to work on the X945e devices and also is known to work correctly on many customer sites.  So it appears that there are differences between some X945e devices that trigger these problems.

We are currently working with the Lexmark to diagnose this problem and to determine the differences between X945e device that work and those that don't.  Lexmark have been able to reproduce this problem internally on their X945e, and are currently investigating.
Changed line 40 from:
[-Keywords: MF, [=LeSF=], Lexmark, problem, issue, install, flash -]
to:
[-Keywords: MF, [=LeSF=], Lexmark, problem, issue, install, flash, X945, X945e -]
Changed lines 8-9 from:
In July 2010 we received some reports of intermittent issues where the Lexmark devices would freeze displaying the clock/stop-watch logo.
to:
We received some reports of issues where the Lexmark devices would freeze displaying the clock/stop-watch logo.  This would occur intermittently and was difficult to reproduce reliably.
Added lines 37-40:


----
[-Keywords: MF, [=LeSF=], Lexmark, problem, issue, install, flash -]
Added lines 3-5:
This page list known issues or problems encountered running the PaperCut Embedded application on Lexmark devices.

Added lines 1-33:
(:title Known Issues with Lexmark Embedded (PaperCut MF) :)

!!Lexmark device freezes displaying Clock/Stop-watch

In July 2010 we received some reports of intermittent issues where the Lexmark devices would freeze displaying the clock/stop-watch logo.

We worked closely with affected customers and Lexmark to collect diagnostic information and determine the cause of the problem.  Lexmark identified a device firmware bug that was causing the problem, and have released a firmware upgrade for all affected devices.

The firmware upgrade was released in November 2010.  Please contact Lexmark to get access to the upgraded firmware.

Some more information is available [[LexmarkClockFreezeIssues | here]].


!!Issues running on Lexmark X945 devices

In November 2010 we received some reports from customers having problems running PaperCut on the Lexmark X945 device.  Symptoms of the problem would vary, and could include:
* The LCD screen flickers repeatedly showing the PaperCut login screen logo.
* When ever any of the function buttons are pressed (e.g. "Copy", "Fax", etc) the LCD screen display "busy, please wait".
* The LCD screens displays "busy, please wait" when the PaperCut application starts.

These problems do not occur on most X945 devices.  PaperCut has been certified to work on the X945 devices and also is known to work correctly on many customer sites.  So it appears that there are differences between some X945 devices that trigger these problems.

We are currently working with the Lexmark to diagnose this problem and to determine the differences between X945 device that work and those that don't.  Lexmark have been able to reproduce this problem internally on their X945, and are currently investigating.

If you are encountering this issue, can you please contact PaperCut support and collect the following information for us.  We will pass this on to Lexmark to assist in identifying the cause of the problem.


* A copy of the "Device Information Report" showing the device firmware versions, etc.  This is available from the device web interface under "Reports" -> "Device Information".
* Enable debug logging on the device as described [[https://www.papercut.com/kb/Main/LexmarkDebug | here]].
* Reproduce the problem you are encountering then collect and send us the debug logs described in the above link.
* Also collect the other device logs by going to http://device-address/se and downloading the logs by selecting the "Logs Gzip Compressed" option towards the bottom of the page.  Send us a copy of these files.
* Include a description the symptoms of the problem you encountered.

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on August 30, 2019, at 02:04 PM
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