Known Issues with Kyocera Embedded (PaperCut MF)

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Main.KnownIssuesKyoceraEmbedded History

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November 19, 2018, at 02:51 AM by 139.130.165.134 -
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!!!4961: Username/Password and Identity number/PIN authentication might not work ''(resolved in 15.0)''
to:
!!!4961: Username/Password and Identity number/PIN authentication might not work
Changed lines 310-311 from:
!!!4744: Copy icon disappears on some models when using restricted accounts ''(resolved in 14.3)''
to:
!!!4744: Copy icon disappears on some models when using restricted accounts
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!!!4685: Tabs on account selection not showing ''(resolved in 14.3)''
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!!!4685: Tabs on account selection not showing
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!!!3896: Screen displays a “404 error” message after waking from sleep ''(resolved in 14.2)''
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!!!3896: Screen displays a “404 error” message after waking from sleep
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!!!330004: Custom logo only displays partially ''(resolved in 14.1)''
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!!!330004: Custom logo only displays partially
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!!!330005: Users cannot log in after the long idle periods ''(resolved in 13.1)''
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!!!330005: Users cannot log in after the long idle periods
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!!!330006: Users unable to edit built-in address book ''(resolved with Kyocera firmware update)''
to:
!!!330006: Users unable to edit built-in address book
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!!!330007: Print release when print queues contain @@&@@ (ampersand) character on A4 devices ''(resolved in 12.3)''
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!!!330007: Print release when print queues contain @@&@@ (ampersand) character on A4 devices
Changed lines 375-376 from:
!!!330008: Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier ''(resolved with Kyocera firmware update)''
to:
!!!330008: Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier
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!!!330009: Device intermittently becomes unresponsive, screen flickering ''(resolved in 12.2)''
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!!!330009: Device intermittently becomes unresponsive, screen flickering
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!!!2987: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''
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!!!2987: Screen shows "Connecting to server ..." after extended "Sleep" period
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!!!2945: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''
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!!!2945: Screen flickers between PaperCut and Application selection screen
November 19, 2018, at 02:48 AM by 139.130.165.134 -
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9364\\
(was 656168)
to:
8442
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Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
to:
MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
Changed lines 50-52 from:
15.3 (Build 34078)
(:cell class=unresolved:)
Open
to:
15.3 (Build 34078)\\
HyPAS embedded v34034
(:cell
class=resolved:)
Resolved
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16.3 (Build 38319)\\
HyPAS embedded v1.9.3
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8442
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7616
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MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
to:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
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16.3 (Build 38319)\\
HyPAS embedded v1.9.3
to:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
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7616
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7401
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When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 76-77 from:
15.3 (Build 34078)\\
HyPAS embedded v34034
to:
15.3
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16.2 (Build 37799)\\
HyPAS embedded v1.9.2
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15.3 (Build 34230)
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7401
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4961
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MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
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15.3
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14.3
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15.3 (Build 34230)
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15.0
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4961
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4744
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Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
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14.3
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14.2
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15.0
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14.3
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4744
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4685
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Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
to:
Tabs on account selection not showing. [[#i4685| More info...]]
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(:cell class=resolved:)
to:
(:cell class=resolved :)
Changed line 117 from:
4685
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3896
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Tabs on account selection not showing. [[#i4685| More info...]]
to:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
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14.2
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14.1
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14.3
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14.2
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3896
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330004
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Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
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Custom logo only displays partially. [[#i330004| More info...]]
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14.1
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14.0
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14.2
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14.1
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330004
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330005
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Custom logo only displays partially. [[#i330004| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
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14.0
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12.5
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14.1
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13.1
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330005
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330006
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Users cannot log in after the long idle periods. [[#i330005| More info...]]
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Users unable to edit built-in address book. [[#i330006| More info...]]
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12.5
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Firmware
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13.1
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Firmware
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330006
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330007
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Users unable to edit built-in address book. [[#i330006| More info...]]
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Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
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Firmware
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12.2
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Firmware
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12.3
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330007
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330008
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Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
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12.2
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Firmware
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12.3
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Firmware
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330008
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330009
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`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 187 from:
Firmware
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`TASKalfa 520i
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Firmware
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12.2
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330009
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2987
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MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
Changed line 198 from:
`TASKalfa 520i
to:
12.1
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2987
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2945
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Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
to:
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
Changed line 209 from:
12.1
to:
`TASKalfa 420i
Deleted lines 213-223:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2945
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Deleted lines 241-249:
\\

----

[[#i656168]]

!!!9364 (was 656168): Cannot start an integrated scan job when a site server's primary server is offline.

When a device is connected to a Site Server and the Primary Server goes offline, the device is unable to start an Integrated Scan job. Existing Integrated Scan jobs continue to process as per normal. Bringing the Primary Server back online enables Integrated Scan jobs to start.
November 18, 2018, at 11:01 AM by TimG - Formatting updates
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In Progress
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Open
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In Progress
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656168
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9364\\
(was 656168)
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In Progress
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Open
Changed lines 228-229 from:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]
to:
* [[KnownIssues|Known issues with PaperCut NG and MF]]

Changed line 259 from:
!!!656168: Cannot start an integrated scan job when a site server's primary server is offline.
to:
!!!9364 (was 656168): Cannot start an integrated scan job when a site server's primary server is offline.
October 17, 2018, at 07:54 PM by Aaron Pouliot - Added category - Known Issues
Changed line 430 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
''Categories:'' [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]
October 04, 2017, at 03:13 PM by Matthew Lee - Resolved 9756
Changed lines 40-41 from:
(:cell class=unresolved:)
In Progress
to:
(:cell class=resolved:)
Resolved
Changed lines 43-44 from:
In Progress
to:
17.1.2\\
HyPAS embedded v2.0.1
July 27, 2017, at 10:50 AM by 90.152.8.32 -
Deleted line 3:
Changed line 23 from:
9756
to:
11964
Changed line 25 from:
Hard key/swipe to logout is not working from PaperCut MF screens. [[#i9756| More info...]]
to:
MFD displays blank screen when attempting to configure the embedded software on older devices. [[#i11964| More info...]]
Changed lines 27-28 from:
16.0 (Build 34949)\\
HyPAS embedded v34678
to:
17.2.2
Changed line 34 from:
656168
to:
9756
Changed line 36 from:
Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
to:
Hard key/swipe to logout is not working from PaperCut MF screens. [[#i9756| More info...]]
Changed lines 38-39 from:
15.3 (Build 34078)
to:
16.0 (Build 34949)\\
HyPAS embedded v34678
Added line 43:
In Progress
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8442
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656168
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MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
to:
Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
Changed lines 50-53 from:
15.3 (Build 34078)\\
HyPAS embedded v34034
(:cell
class=resolved:)
Resolved
to:
15.3 (Build 34078)
(:cell class=unresolved:)
In Progress
Deleted lines 53-54:
16.3 (Build 38319)\\
HyPAS embedded v1.9.3
Changed line 56 from:
7616
to:
8442
Changed line 58 from:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
to:
MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
Changed lines 65-66 from:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
to:
16.3 (Build 38319)\\
HyPAS embedded v1.9.3
Changed line 69 from:
7401
to:
7616
Changed line 71 from:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
Changed lines 73-74 from:
15.3
to:
15.3 (Build 34078)\\
HyPAS embedded v34034
Changed lines 78-79 from:
15.3 (Build 34230)
to:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
Changed line 82 from:
4961
to:
7401
Changed lines 84-85 from:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed line 86 from:
14.3
to:
15.3
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15.0
to:
15.3 (Build 34230)
Changed line 93 from:
4744
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4961
Changed lines 95-96 from:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
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14.2
to:
14.3
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14.3
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15.0
Changed line 105 from:
4685
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4744
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Tabs on account selection not showing. [[#i4685| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
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(:cell class=resolved :)
to:
(:cell class=resolved:)
Changed line 116 from:
3896
to:
4685
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Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
to:
Tabs on account selection not showing. [[#i4685| More info...]]
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14.1
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14.2
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14.2
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14.3
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330004
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3896
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Custom logo only displays partially. [[#i330004| More info...]]
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Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
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14.0
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14.1
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14.1
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14.2
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330005
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330004
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Users cannot log in after the long idle periods. [[#i330005| More info...]]
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Custom logo only displays partially. [[#i330004| More info...]]
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12.5
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14.0
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13.1
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14.1
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330006
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330005
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Users unable to edit built-in address book. [[#i330006| More info...]]
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Users cannot log in after the long idle periods. [[#i330005| More info...]]
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Firmware
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12.5
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Firmware
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13.1
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330007
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330006
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Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
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12.2
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Firmware
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12.3
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Firmware
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330008
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330007
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`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
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Firmware
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12.2
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Firmware
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12.3
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330009
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330008
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MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
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`TASKalfa 520i
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Firmware
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12.2
to:
Firmware
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2987
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330009
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Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 197 from:
12.1
to:
`TASKalfa 520i
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2945
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2987
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Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
Changed line 208 from:
`TASKalfa 420i
to:
12.1
Added lines 213-223:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2945
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Added lines 229-241:
\\

----

[[#i11964]]

!!!11964: MFD displays blank screen when attempting to configure the embedded software on older devices

This has been observed on a Kyocera `TASKalfa 250ci with PaperCut version 17.2.2.

Some devices when upgrading firmware to: @@2H7_2F00.016.003@@ are having an issue when logging in, they see a white screen. Downgrading the device firmware will resolve this issue.

PaperCut are working with Kyocera to resolve the problem.
Changed line 31 from:
Resolved
to:
In Progress
February 20, 2017, at 10:01 PM by peterf - Added Known Issue for PC-9756.
Changed line 24 from:
656168
to:
9756
Changed line 26 from:
Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
to:
Hard key/swipe to logout is not working from PaperCut MF screens. [[#i9756| More info...]]
Changed lines 28-29 from:
15.3 (Build 34078)
to:
16.0 (Build 34949)\\
HyPAS embedded v34678
Added lines 31-32:
Resolved
(:cell :)
Deleted line 33:
(:cell :)
Changed line 36 from:
8442
to:
656168
Changed line 38 from:
MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
to:
Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
Changed lines 40-43 from:
15.3 (Build 34078)\\
HyPAS embedded v34034
(:cell
class=resolved:)
Resolved
to:
15.3 (Build 34078)
(:cell class=unresolved:)
In Progress
Deleted lines 43-44:
16.3 (Build 38319)\\
HyPAS embedded v1.9.3
Changed line 46 from:
7616
to:
8442
Changed line 48 from:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
to:
MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
Changed lines 55-56 from:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
to:
16.3 (Build 38319)\\
HyPAS embedded v1.9.3
Changed line 59 from:
7401
to:
7616
Changed line 61 from:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
Changed lines 63-64 from:
15.3
to:
15.3 (Build 34078)\\
HyPAS embedded v34034
Changed lines 68-69 from:
15.3 (Build 34230)
to:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
Changed line 72 from:
4961
to:
7401
Changed lines 74-75 from:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed line 76 from:
14.3
to:
15.3
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15.0
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15.3 (Build 34230)
Changed line 83 from:
4744
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4961
Changed lines 85-86 from:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
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14.2
to:
14.3
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14.3
to:
15.0
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4685
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4744
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Tabs on account selection not showing. [[#i4685| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
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(:cell class=resolved :)
to:
(:cell class=resolved:)
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3896
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4685
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Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
to:
Tabs on account selection not showing. [[#i4685| More info...]]
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14.1
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14.2
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14.2
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14.3
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330004
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3896
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Custom logo only displays partially. [[#i330004| More info...]]
to:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
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14.0
to:
14.1
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14.1
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14.2
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330005
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330004
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Users cannot log in after the long idle periods. [[#i330005| More info...]]
to:
Custom logo only displays partially. [[#i330004| More info...]]
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12.5
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14.0
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13.1
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14.1
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330006
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330005
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Users unable to edit built-in address book. [[#i330006| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
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Firmware
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12.5
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Firmware
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13.1
Changed line 150 from:
330007
to:
330006
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Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
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12.2
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Firmware
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12.3
to:
Firmware
Changed line 161 from:
330008
to:
330007
Changed line 163 from:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
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Firmware
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12.2
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Firmware
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12.3
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330009
to:
330008
Changed line 174 from:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed line 176 from:
`TASKalfa 520i
to:
Firmware
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12.2
to:
Firmware
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2987
to:
330009
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Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 187 from:
12.1
to:
`TASKalfa 520i
Changed line 194 from:
2945
to:
2987
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Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
Changed line 198 from:
`TASKalfa 420i
to:
12.1
Added lines 203-213:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2945
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Deleted line 218:
Added lines 223-231:
[[#i9756]]

!!!9756: Hard key/swipe to logout is not working from PaperCut MF screens.

Irrespective of the value of the "ext-device.kyocera-mita.swipe-to-logout" advanced configuration key for a Kyocera device, users are unable to logout by swiping their card if the device panel is currently displaying some component of the PaperCut MF interface.
\\

----

Deleted line 236:
October 20, 2016, at 08:00 AM by 139.130.165.134 -
Changed lines 40-42 from:
(:cell class=unresolved:)
Under investigation\\
Workaround available
to:
(:cell class=resolved:)
Resolved
Added lines 43-44:
16.3 (Build 38319)\\
HyPAS embedded v1.9.3
August 30, 2016, at 12:20 AM by 139.130.165.134 -
Changed line 230 from:
For API 2.x devices, upgrading to PaperCut HyPAS embedded v1.9.1 has solved the issue for some customers. Other customers still experience it, but the MFD seems to successfully launch the PaperCut HyPAS application after a few seconds.
to:
For API 2.x devices, upgrading to PaperCut HyPAS embedded v1.9.2 has solved the issue for some customers. Other customers still experience it, but the MFD seems to successfully launch the PaperCut HyPAS application after a few seconds.
August 24, 2016, at 06:49 AM by 139.130.165.134 -
Changed line 34 from:
PC-8442
to:
8442
Deleted line 37:
PaperCut MF\\
Changed line 46 from:
PC-7616
to:
7616
Deleted line 49:
PaperCut MF\\
Changed lines 53-54 from:
Fix Available.\\
Contact support
to:
Resolved
Added lines 55-56:
16.2 (Build 37799)\\
HyPAS embedded v1.9.2
Changed line 59 from:
PC-7401
to:
7401
Changed line 70 from:
PC-4961
to:
4961
Changed line 82 from:
PC-4744
to:
4744
Changed line 93 from:
PC-4685
to:
4685
Changed line 104 from:
PC-3896
to:
3896
Changed line 181 from:
PC-2987
to:
2987
Changed line 192 from:
PC-2945
to:
2945
Changed lines 223-224 from:
!!!PC-8442: MFD displays "Activation error" when launching the PaperCut HyPAS embedded
to:
!!!8442: MFD displays "Activation error" when launching the PaperCut HyPAS embedded
Changed lines 241-242 from:
!!!PC-7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files
to:
!!!7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files
Changed lines 260-261 from:
!!!PC-7401: White screen after machine reboot during configuration change
to:
!!!7401: White screen after machine reboot during configuration change
Changed lines 276-277 from:
!!!PC-4961: Username/Password and Identity number/PIN authentication might not work ''(resolved in 15.0)''
to:
!!!4961: Username/Password and Identity number/PIN authentication might not work ''(resolved in 15.0)''
Changed lines 285-286 from:
!!!PC-4744: Copy icon disappears on some models when using restricted accounts ''(resolved in 14.3)''
to:
!!!4744: Copy icon disappears on some models when using restricted accounts ''(resolved in 14.3)''
Changed lines 296-297 from:
!!!PC-4685: Tabs on account selection not showing ''(resolved in 14.3)''
to:
!!!4685: Tabs on account selection not showing ''(resolved in 14.3)''
Changed lines 305-306 from:
!!!PC-3896: Screen displays a “404 error” message after waking from sleep ''(resolved in 14.2)''
to:
!!!3896: Screen displays a “404 error” message after waking from sleep ''(resolved in 14.2)''
Changed lines 369-370 from:
!!!PC-2987: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''
to:
!!!2987: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''
Changed line 378 from:
!!!PC-2945: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''
to:
!!!2945: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''
August 11, 2016, at 01:43 AM by 139.130.165.134 -
Changed line 54 from:
(:cell class=unresolved:)
to:
(:cell class=resolved:)
Changed line 250 from:
This issue is caused by launching a second integrated scanning job while the MFD is still processing a previous job in the background. MFDs that have the 'Scan Extension Kit (A)' installed are more likely to encounter this issue, as performing OCR on scanned pages is a fairly lengthy process.
to:
This issue is caused by launching a second integrated scanning job while the MFD is still processing a previous job in the background. MFDs that have Kyocera's 'Scan Extension Kit (A)' installed (either as a factory pre-installed option or as a separately purchased add on) are more likely to encounter this issue, as performing OCR on scanned pages is a fairly lengthy process.
August 10, 2016, at 06:18 AM by 139.130.165.134 -
Changed lines 55-56 from:
In Progress
to:
Fix Available.\\
Contact support
Changed line 254 from:
PaperCut will soon be releasing a new HyPAS embedded (v1.9.2) to address these limitations including failed / corrupted scanning results.  This version is in final development stages and should be available shortly.
to:
PaperCut has released a new HyPAS embedded application (v1.9.2) which addresses these issues. Please contact our support team to obtain this version.
August 05, 2016, at 07:44 AM by 139.130.165.134 -
Changed lines 223-224 from:
!!!PC-8442: MFD displays "Activation error" when launching the PaperCut HyPAS embedded. . 
to:
!!!PC-8442: MFD displays "Activation error" when launching the PaperCut HyPAS embedded
Changed line 234 from:
We will post more info as it becomes available
to:
We will post more info as it becomes available.
Changed lines 241-242 from:
!!!PC-7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files
to:
!!!PC-7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files
Changed lines 251-254 from:
Kyocera has released new firmware versions to address the above mentioned unresponsive / internal error code messages, although it does not address failed/corrupted scanning results. Nevertheless, customers are encouraged to upgrade any affected devices to the latest available firmware versions.

PaperCut will soon be releasing a new HyPAS embedded (v1
.9.2) to address these limitations.
This version is in final development stages and should be available shortly.
to:
Kyocera has released new firmware versions to address the above mentioned unresponsive / internal error code messages.  Customers are encouraged to upgrade any affected devices to the latest available firmware versions.

PaperCut will soon be releasing a new HyPAS embedded (v1.9.2) to address these limitations including failed / corrupted scanning results
.  This version is in final development stages and should be available shortly.
Changed line 260 from:
!!!PC-7401: White screen after machine reboot during configuration change
to:
!!!PC-7401: White screen after machine reboot during configuration change
August 05, 2016, at 07:32 AM by 139.130.165.134 -
Changed line 34 from:
PC-7401
to:
PC-8442
Changed line 36 from:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
MFD displays "Activation error" when launching the PaperCut HyPAS embedded. [[#i8442| More info...]]
Changed lines 38-40 from:
15.3
(:cell class=resolved:)
Resolved
to:
PaperCut MF\\
15.3 (Build 34078)\\
HyPAS embedded v34034
(:cell class=unresolved:)
Under investigation\\
Workaround available
Deleted line 44:
15.3 (Build 34230)
Changed line 47 from:
PC-4961
to:
PC-7616
Changed lines 49-50 from:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
to:
When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. [[#i7616| More info...]]
Changed lines 51-53 from:
14.3
(:cell class=resolved:
)
Resolved
to:
PaperCut MF\\
15.3 (Build 34078
)\\
HyPAS embedded v34034
(:cell class=unresolved:)
In Progress
Deleted line 56:
15.0
Changed line 59 from:
PC-4744
to:
PC-7401
Changed line 61 from:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed line 63 from:
14.2
to:
15.3
Changed line 67 from:
14.3
to:
15.3 (Build 34230)
Changed line 70 from:
PC-4685
to:
PC-4961
Changed lines 72-73 from:
Tabs on account selection not showing. [[#i4685| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
Deleted lines 74-77:
14.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 76-79:
(:cell class=resolved:)
Resolved
(:cell :)
15.0
Changed line 82 from:
PC-3896
to:
PC-4744
Changed line 84 from:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
Deleted lines 85-88:
14.1
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 87-90:
(:cell class=resolved:)
Resolved
(:cell :)
14.3
Changed line 93 from:
330004
to:
PC-4685
Changed line 95 from:
Custom logo only displays partially. [[#i330004| More info...]]
to:
Tabs on account selection not showing. [[#i4685| More info...]]
Changed line 97 from:
14.0
to:
14.2
Changed line 101 from:
14.1
to:
14.3
Changed line 104 from:
330005
to:
PC-3896
Changed line 106 from:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
to:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
Changed line 108 from:
12.5
to:
14.1
Changed line 112 from:
13.1
to:
14.2
Changed line 115 from:
330006
to:
330004
Changed line 117 from:
Users unable to edit built-in address book. [[#i330006| More info...]]
to:
Custom logo only displays partially. [[#i330004| More info...]]
Changed line 119 from:
Firmware
to:
14.0
Changed line 123 from:
Firmware
to:
14.1
Changed line 126 from:
330007
to:
330005
Changed line 128 from:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
Changed line 130 from:
12.2
to:
12.5
Changed line 134 from:
12.3
to:
13.1
Changed line 137 from:
330008
to:
330006
Changed line 139 from:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
Changed line 148 from:
330009
to:
330007
Changed line 150 from:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
Changed line 152 from:
`TASKalfa 520i
to:
12.2
Changed line 156 from:
12.2
to:
12.3
Changed line 159 from:
PC-2987
to:
330008
Changed line 161 from:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed line 163 from:
12.1
to:
Firmware
Changed line 167 from:
12.2
to:
Firmware
Changed line 170 from:
PC-2945
to:
330009
Changed line 172 from:
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 174 from:
`TASKalfa 420i
to:
`TASKalfa 520i
Added lines 179-200:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-2987
(:cell class=description :)
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
(:cell :)
12.1
(:cell class=resolved :)
Resolved
(:cell :)
12.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-2945
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Added lines 217-254:
\\

----

[[#i8442]]

!!!PC-8442: MFD displays "Activation error" when launching the PaperCut HyPAS embedded. . 

A small number of customers who are using API 1.x devices have reported this issue when the machine attempts to load the PaperCut HyPAS embedded application on startup.

A small number of customers who are using API 2.x devices have reported this issue when exiting maintenance mode.

We are investigating the root cause of this issue.
For API 2.x devices, upgrading to PaperCut HyPAS embedded v1.9.1 has solved the issue for some customers. Other customers still experience it, but the MFD seems to successfully launch the PaperCut HyPAS application after a few seconds.

For API 1.x devices, a suggested workaround is to install PaperCut HyPAS embedded v32152.

We will post more info as it becomes available
\\

----

[[#i7616]]

!!!PC-7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. 

When performing multiple back-to-back integrated scanning jobs, any of the following symptoms may be observed:
* The MFD might become unresponsive
* The MFD might display an internal error code (F245 / F248 / F345)
* Scanning might fail mid-way
* The generated scanned file would be corrupted

This issue is caused by launching a second integrated scanning job while the MFD is still processing a previous job in the background. MFDs that have the 'Scan Extension Kit (A)' installed are more likely to encounter this issue, as performing OCR on scanned pages is a fairly lengthy process.

Kyocera has released new firmware versions to address the above mentioned unresponsive / internal error code messages, although it does not address failed/corrupted scanning results. Nevertheless, customers are encouraged to upgrade any affected devices to the latest available firmware versions.

PaperCut will soon be releasing a new HyPAS embedded (v1.9.2) to address these limitations.
This version is in final development stages and should be available shortly.
May 31, 2016, at 01:40 AM by kelby - Cannot start an integrated scan job when a site server's primary server is offline.
Changed line 24 from:
PC-7401
to:
656168
Changed line 26 from:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
Cannot start an integrated scan job when a site server's primary server is offline. [[#i656168| More info...]]
Changed lines 28-30 from:
15.3
(:cell class=resolved:)
Resolved
to:
15.3 (Build 34078)
(:cell class=unresolved:)
In Progress
Deleted line 31:
15.3 (Build 34230)
Changed line 34 from:
PC-4961
to:
PC-7401
Changed lines 36-37 from:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed line 38 from:
14.3
to:
15.3
Changed line 42 from:
15.0
to:
15.3 (Build 34230)
Changed line 45 from:
PC-4744
to:
PC-4961
Changed lines 47-48 from:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
Changed line 50 from:
14.2
to:
14.3
Changed line 54 from:
14.3
to:
15.0
Changed line 57 from:
PC-4685
to:
PC-4744
Changed line 59 from:
Tabs on account selection not showing. [[#i4685| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
Changed line 62 from:
(:cell class=resolved :)
to:
(:cell class=resolved:)
Changed line 68 from:
PC-3896
to:
PC-4685
Changed line 70 from:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
to:
Tabs on account selection not showing. [[#i4685| More info...]]
Changed line 72 from:
14.1
to:
14.2
Changed line 76 from:
14.2
to:
14.3
Changed line 79 from:
330004
to:
PC-3896
Changed line 81 from:
Custom logo only displays partially. [[#i330004| More info...]]
to:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
Changed line 83 from:
14.0
to:
14.1
Changed line 87 from:
14.1
to:
14.2
Changed line 90 from:
330005
to:
330004
Changed line 92 from:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
to:
Custom logo only displays partially. [[#i330004| More info...]]
Changed line 94 from:
12.5
to:
14.0
Changed line 98 from:
13.1
to:
14.1
Changed line 101 from:
330006
to:
330005
Changed line 103 from:
Users unable to edit built-in address book. [[#i330006| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
Changed line 105 from:
Firmware
to:
12.5
Changed line 109 from:
Firmware
to:
13.1
Changed line 112 from:
330007
to:
330006
Changed line 114 from:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
Changed line 116 from:
12.2
to:
Firmware
Changed line 120 from:
12.3
to:
Firmware
Changed line 123 from:
330008
to:
330007
Changed line 125 from:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
Changed line 127 from:
Firmware
to:
12.2
Changed line 131 from:
Firmware
to:
12.3
Changed line 134 from:
330009
to:
330008
Changed line 136 from:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed line 138 from:
`TASKalfa 520i
to:
Firmware
Changed line 142 from:
12.2
to:
Firmware
Changed line 145 from:
PC-2987
to:
330009
Changed line 147 from:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 149 from:
12.1
to:
`TASKalfa 520i
Changed line 156 from:
PC-2945
to:
PC-2987
Changed line 158 from:
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
Changed line 160 from:
`TASKalfa 420i
to:
12.1
Added lines 165-175:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-2945
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Added lines 181-190:

\\

----

[[#i656168]]

!!!656168: Cannot start an integrated scan job when a site server's primary server is offline.

When a device is connected to a Site Server and the Primary Server goes offline, the device is unable to start an Integrated Scan job. Existing Integrated Scan jobs continue to process as per normal. Bringing the Primary Server back online enables Integrated Scan jobs to start.
January 22, 2016, at 07:26 AM by 203.222.91.204 -
Changed lines 32-33 from:
15.3\\
(Build 34230)
to:
15.3 (Build 34230)
January 13, 2016, at 08:25 PM by Kyle - Updating PC-7401 to remove the hotfix build stating this fix is available in build 34230
Changed lines 187-189 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\pc-kyocera.pkg@] and use this for any existing or new installations.

An updated [@pc-kyocera.pkg@] will be made available in a future PaperCut MF release
.
to:
An updated [@pc-kyocera.pkg@] has been made available in PaperCut MF (build 34230).
January 12, 2016, at 04:08 AM by 203.222.91.204 -
Added lines 5-6:
\\
Changed line 24 from:
7401
to:
PC-7401
Changed line 26 from:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
to:
MFD rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 28-29 from:
Server: 15.3 (Build 34078)\\
App Version: 34034
to:
15.3
Changed lines 32-33 from:
15.3 (Build 34230)
to:
15.3\\
(Build 34230)
Changed line 36 from:
3837
to:
PC-4961
Changed lines 38-39 from:
Username/Password and ID number/Pin authentication options might not work.
[[#i3837| More info...]]
to:
Username/Password and ID number/PIN authentication options might not work.
[[#i4961| More info...]]
Changed line 41 from:
14.3 (Build 29819)
to:
14.3
Changed line 45 from:
14.3 (Build 30238)
to:
15.0
Changed line 48 from:
3619
to:
PC-4744
Changed line 50 from:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i4744| More info...]]
Changed lines 52-53 from:
Series 3501,\\
4501 & 5501
to:
14.2
Changed line 56 from:
14.3 (Build 29819)
to:
14.3
Changed line 59 from:
3560
to:
PC-4685
Changed line 61 from:
Tabs on account selection not showing.
to:
Tabs on account selection not showing. [[#i4685| More info...]]
Changed line 63 from:
14.2 (Build 27858)
to:
14.2
Changed line 67 from:
14.2 (Build 28942)
to:
14.3
Changed line 70 from:
2771
to:
PC-3896
Changed line 72 from:
Embedded screen displays a “404 error” message after waking from sleep. [[#i2771| More info...]]
to:
Screen displays a “404 error” message after waking from sleep. [[#i3896| More info...]]
Changed line 78 from:
14.2 (Build 27858)
to:
14.2
Changed line 107 from:
Firmware issue
to:
Firmware
Changed lines 111-112 from:
Firmware\\
Update
to:
Firmware
Changed line 118 from:
12.2 & older
to:
12.2
Changed line 127 from:
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
`TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed lines 129-130 from:
2H7_2F00.009.020\\
2010.04.15
to:
Firmware
Changed lines 133-134 from:
Firmware\\
Update
to:
Firmware
Changed line 138 from:
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
to:
MFD intermittently becomes unresponsive, screen flickering. [[#i330009| More info...]]
Changed line 147 from:
330010
to:
PC-2987
Changed line 149 from:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i2987| More info...]]
Changed line 151 from:
12.1 & older
to:
12.1
Changed line 158 from:
330011
to:
PC-2945
Changed line 160 from:
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
to:
Screen flickers between PaperCut and Application selection screen. [[#i2945| More info...]]
Added lines 173-174:
\\
Deleted lines 176-177:
\\
Changed lines 179-180 from:
!!!7401: Kyocera white screen after machine reboot during configuration change
to:
!!!PC-7401: White screen after machine reboot during configuration change
Added lines 190-192:

\\

Added lines 195-200:
[[#i4961]]

!!!PC-4961: Username/Password and Identity number/PIN authentication might not work ''(resolved in 15.0)''

The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card and anonymous authentication is unaffected by this issue.

Deleted lines 202-209:
[[#i3837]]

!!!3837: Username/Password and Identity number/Pin authentication does not work on 14.3 (Build 29819)

The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card and anonymous authentication is unaffected by this issue.

Please contact support for an updated version of the PaperCut Kyocera package.

Added lines 205-211:
[[#i4744]]
!!!PC-4744: Copy icon disappears on some models when using restricted accounts ''(resolved in 14.3)''

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions.

Deleted lines 213-219:
[[#i3619]]
!!!3619: Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions.

Added lines 216-220:
[[#i4685]]
!!!PC-4685: Tabs on account selection not showing ''(resolved in 14.3)''

The account selection screen does not show tabs "from List", "Search" and "by Code".

Deleted lines 222-228:
[[#i3560]]
!!!3560: Tabs on account selection not showing

14.2 (Build 27858) does not show tabs "from List", "Search" and "by Code" on the account selection screen.

The fix is available in PaperCut 14.2 Build (28942).

Added lines 225-229:
[[#i3896]]
!!!PC-3896: Screen displays a “404 error” message after waking from sleep ''(resolved in 14.2)''

When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.

Deleted lines 231-237:
[[#i2771]]
!!!2771: Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''

When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.

This issue has been resolved in 14.2 - a new version of the Kyocera application must be installed on the MFP.

Deleted lines 233-234:
\\
Changed lines 237-238 from:
If using a custom logo, some newer Kyocera models will occasionally only partially display this logo with PaperCut 14.0 or earlier. This issue was resolved in PaperCut 14.1.
to:
If using a custom logo, some newer Kyocera models will occasionally only partially display this logo.

\\

Deleted lines 242-243:
\\
Changed lines 244-247 from:
!!!330005: Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1 with further improvements in 14.0)''

The version of
the Kyocera embedded application that ships with PaperCut 12.5 and 13.0 can encounter a problem when the device is idle for long periods.  When the problem occurs the authentication screens do not work properly until the MFP is rebooted.
to:
!!!330005: Users cannot log in after the long idle periods ''(resolved in 13.1)''

The embedded application can encounter a problem when
the device is idle for long periods.  When the problem occurs the authentication screens do not work properly until the MFD is rebooted.

\\

Deleted lines 251-252:
\\
Added lines 257-258:
\\
Deleted lines 260-261:
\\
Added lines 266-267:
\\
Deleted lines 269-270:
\\
Changed lines 271-273 from:
!!!330008: Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier.

This is a
firmware specific issue relating to firmware version @@2H7_2F00.009.020 2010.04.15@@
to:
!!!330008: Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier ''(resolved with Kyocera firmware update)''

This is a firmware-
specific issue relating to firmware version @@2H7_2F00.009.020 2010.04.15@@
Added lines 276-277:
\\
Deleted lines 279-280:
\\
Changed lines 283-284 from:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a `TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.
to:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slight flickering of the screen and Memory and Receive lights are flashing. This has been observed on a `TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.

\\

Added lines 289-293:
[[#i2987]]
!!!PC-2987: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted.

Deleted lines 295-299:
[[#i330010]]
!!!330010: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted.

Added lines 298-302:
[[#i2945]]
!!!PC-2945: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a `TASKalfa 420i but may include other models.

Deleted lines 303-309:

[[#i330011]]
!!!330011: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a `TASKalfa 420i but may include other models.

PaperCut is currently working with Kyocera US and Kyocera Japan to resolve this issue.
December 21, 2015, at 05:22 AM by 203.222.91.204 -
Changed lines 28-29 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Changed line 31 from:
[[#i7401|Download available]]
to:
15.3 (Build 34230)
Changed lines 43-44 from:
14.3 \\
(Build 30238)
to:
14.3 (Build 30238)
Changed lines 55-56 from:
14.3\\
(Build 29819)
to:
14.3 (Build 29819)
Changed lines 66-67 from:
14.2\\
(Build 28942)
to:
14.2 (Build 28942)
Changed line 192 from:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\ pc-kyocera.pkg@] and use this for any existing or new installations.
to:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\pc-kyocera.pkg@] and use this for any existing or new installations.
Changed line 31 from:
[[mailto:support@papercut.com|Contact support]]
to:
[[#i7401|Download available]]
Added lines 192-194:
A replacement installation [@pc-kyocera.pkg@] file is [[https://cdn.papercut.com/files/mf/patches/kyocera-15.3/pc-kyocera-20151203.zip|available for download]]. Simply download the ZIP file, extract the [@pc-kyocera.pkg@] over the top of the existing [@[app-path]\providers\hardware\kyocera\ pc-kyocera.pkg@] and use this for any existing or new installations.

An updated [@pc-kyocera.pkg@] will be made available in a future PaperCut MF release.
Changed line 182 from:
[[#i7401]
to:
[[#i7401]]
Added line 183:
Changed line 28 from:
(:cell unresolved:)
to:
(:cell class=unresolved:)
Changed line 22 from:
3837
to:
7401
Changed lines 24-25 from:
Username/Password and ID number/Pin authentication options might not work.
[[#i3837| More info...]]
to:
Kyocera copiers rebooted during a configuration change may become unresponsive. [[#i7401| More info...]]
Changed lines 26-28 from:
14.3 (Build 29819)
(:cell class=resolved:)
Resolved
to:
Server: 15.3 (Build 34078)\\
App Version
: 34034
(
:cell unresolved:)
Open
Changed lines 31-32 from:
14.3 \\
(Build 30238)
to:
[[mailto:support@papercut.com|Contact support]]
Changed line 34 from:
3619
to:
3837
Changed lines 36-37 from:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
to:
Username/Password and ID number/Pin authentication options might not work.
[[#i3837| More info...]]
Changed lines 39-40 from:
Series 3501,\\
4501 & 5501
to:
14.3 (Build 29819)
Changed lines 43-44 from:
14.3\\
(Build 29819)
to:
14.3 \\
(Build 30238)
Changed line 47 from:
3560
to:
3619
Changed line 49 from:
Tabs on account selection not showing.
to:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
Changed lines 51-52 from:
14.2 (Build 27858)
(:cell class=resolved :)
to:
Series 3501,\\
4501 & 5501
(:cell class=resolved:)
Changed lines 56-57 from:
14.2\\
(Build 28942)
to:
14.3\\
(Build 29819)
Changed line 60 from:
2771
to:
3560
Changed line 62 from:
Embedded screen displays a “404 error” message after waking from sleep. [[#i2771| More info...]]
to:
Tabs on account selection not showing.
Changed line 64 from:
14.1
to:
14.2 (Build 27858)
Changed lines 68-69 from:
14.2 (Build 27858)
to:
14.2\\
(Build 28942
)
Changed line 72 from:
330004
to:
2771
Changed line 74 from:
Custom logo only displays partially. [[#i330004| More info...]]
to:
Embedded screen displays a “404 error” message after waking from sleep. [[#i2771| More info...]]
Changed line 76 from:
14.0
to:
14.1
Changed line 80 from:
14.1
to:
14.2 (Build 27858)
Changed line 83 from:
330005
to:
330004
Changed line 85 from:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
to:
Custom logo only displays partially. [[#i330004| More info...]]
Changed line 87 from:
12.5
to:
14.0
Changed line 91 from:
13.1
to:
14.1
Changed line 94 from:
330006
to:
330005
Changed line 96 from:
Users unable to edit built-in address book. [[#i330006| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
Changed line 98 from:
Firmware issue
to:
12.5
Changed lines 102-103 from:
Firmware\\
Update
to:
13.1
Changed line 105 from:
330007
to:
330006
Changed line 107 from:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
Changed line 109 from:
12.2 & older
to:
Firmware issue
Changed lines 113-114 from:
12.3
to:
Firmware\\
Update
Changed line 117 from:
330008
to:
330007
Changed line 119 from:
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
Changed lines 121-122 from:
2H7_2F00.009.020\\
2010.04.15
to:
12.2 & older
Changed lines 125-126 from:
Firmware\\
Update
to:
12.3
Changed line 128 from:
330009
to:
330008
Changed line 130 from:
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
to:
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed lines 132-133 from:
`TASKalfa 520i
to:
2H7_2F00.009.020\\
2010.04.15
Changed lines 137-138 from:
12.2
to:
Firmware\\
Update
Changed line 141 from:
330010
to:
330009
Changed line 143 from:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
to:
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
Changed line 145 from:
12.1 & older
to:
`TASKalfa 520i
Changed line 152 from:
330011
to:
330010
Changed line 154 from:
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
Changed line 156 from:
`TASKalfa 420i
to:
12.1 & older
Added lines 161-171:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330011
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Added lines 177-189:

----

\\

[[#i7401]
!!!7401: Kyocera white screen after machine reboot during configuration change

If, during a configuration change in the PaperCut Administration Console of a Kyocera copier, the copier is rebooted, it may result in a white LCD screen being presented to the user.

If this happens, the normal login screen will not be shown and the PaperCut Kyocera embedded application will need to be reinstalled by an authorised Kyocera service representative.

This can only happen if the copier loses power or is rebooted during the configuration change. In testing, this is approximately a 15 second window on average.
April 15, 2015, at 01:30 AM by 203.222.91.204 -
Deleted line 32:
Deleted line 33:
Changed line 35 from:
3560
to:
3619
Changed line 37 from:
Tabs on account selection not showing.
to:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
Changed lines 39-40 from:
14.2 (Build 27858)
(:cell class=resolved :)
to:
Series 3501,\\
4501 & 5501
(:cell class=resolved:)
Changed lines 44-45 from:
14.2\\
(Build 28942)
to:
14.3\\
(Build 29819)
Changed line 48 from:
3619
to:
3560
Changed line 50 from:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
to:
Tabs on account selection not showing.
Changed lines 52-54 from:
Series 3501,\\
4501 & 5501
(:cell class=resolved:)
to:
14.2 (Build 27858)
(:cell class=resolved :)
Changed lines 56-57 from:
14.3\\
(Build 29819)
to:
14.2\\
(Build 28942)
Added lines 182-192:
[[#i3619]]
!!!3619: Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions.

----

\\

Deleted lines 203-213:
[[#i3619]]
!!!3619: Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions.

----

\\

April 15, 2015, at 01:28 AM by 203.222.91.204 -
Changed line 49 from:
330002
to:
3619
Changed line 51 from:
Copy icon disappears on some models when using restricted accounts. [[#i330002| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i3619| More info...]]
Deleted line 184:
Changed lines 195-197 from:
[[#i330002]]
!!!330002: Copy icon disappears on some models when using restricted accounts
to:
[[#i3619]]
!!!3619: Copy icon disappears on some models when using restricted accounts
Changed lines 200-201 from:
It seems to be specific to certain models with certain firmware versions and we have escalated it to Kyocera. Kyocera is investigating.
to:
It seems to be specific to certain models with certain firmware versions.
April 14, 2015, at 07:29 AM by 203.222.91.204 -
Changed line 62 from:
330003
to:
2771
Changed line 64 from:
Embedded screen displays a “404 error” message after waking from sleep. [[#i330003| More info...]]
to:
Embedded screen displays a “404 error” message after waking from sleep. [[#i2771| More info...]]
Changed lines 207-209 from:
[[#i330003]]
!!!330003: Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''
to:
[[#i2771]]
!!!2771: Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''
Changed line 25 from:
[[mailto:support@papercut.com| Contact Support]] for a workaround. [[#i3837| More info...]]
to:
[[#i3837| More info...]]
Changed lines 28-29 from:
(:cell class=unresolved:)
Unresolved
to:
(:cell class=resolved:)
Resolved
Changed lines 31-32 from:
-
to:
14.3 \\
(Build 30238)

Changed lines 175-176 from:
The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card authentication is unaffected by this issue.
to:
The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card and anonymous authentication is unaffected by this issue.
Changed line 24 from:
Username/Password and ID number/Pin authentication options do not work.
to:
Username/Password and ID number/Pin authentication options might not work.
Changed line 24 from:
Username/Password and ID number/Pin authentication option do not work.
to:
Username/Password and ID number/Pin authentication options do not work.
Changed line 24 from:
Username/Password authentication does not work.
to:
Username/Password and ID number/Pin authentication option do not work.
Changed line 24 from:
Username/Password authentication not work
to:
Username/Password authentication does not work.
Changed lines 173-174 from:
!!!3837: Username/Password and Identity number/Pin authentication on 14.3 (Build 29819)
to:
!!!3837: Username/Password and Identity number/Pin authentication does not work on 14.3 (Build 29819)
Changed line 38 from:
Tabs on account selection not showing.\\
to:
Tabs on account selection not showing.
Changed lines 31-32 from:
to:
-
Changed line 28 from:
(:cell class=Unresolved:)
to:
(:cell class=unresolved:)
Changed line 25 from:
[[mailto:support@papercut.com| Contact Support]] for an updated version of the PaperCut Kyocera package. [[#i3837| More info...]]
to:
[[mailto:support@papercut.com| Contact Support]] for a workaround. [[#i3837| More info...]]
Deleted line 37:
[[mailto:support@papercut.com| Contact Support]] for an interim build. [[#i3560| More info...]]
Changed line 25 from:
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3837| More info...]]
to:
[[mailto:support@papercut.com| Contact Support]] for an updated version of the PaperCut Kyocera package. [[#i3837| More info...]]
Changed line 29 from:
Resolved
to:
Unresolved
Changed line 38 from:
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3560| More info...]]
to:
[[mailto:support@papercut.com| Contact Support]] for an interim build. [[#i3560| More info...]]
Added lines 171-182:
[[#i3837]]

!!!3837: Username/Password and Identity number/Pin authentication on 14.3 (Build 29819)

The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card authentication is unaffected by this issue.

Please contact support for an updated version of the PaperCut Kyocera package.

----

\\

Changed line 22 from:
3560
to:
3837
Changed lines 24-25 from:
Tabs on account selection not showing.\\
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3560| More info...]]
to:
Username/Password authentication not work
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3837| More info...]]
Changed lines 27-28 from:
14.2 (Build 27858)
(:cell class=resolved :)
to:
14.3 (Build 29819)
(:cell class=Unresolved:)
Changed lines 31-32 from:
14.2\\
(Build 28942)
to:
Added line 33:
Changed line 35 from:
330002
to:
3560
Changed lines 37-38 from:
Copy icon disappears on some models when using restricted accounts. [[#i330002| More info...]]
to:
Tabs on account selection not showing.\\
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3560| More info...]]
Changed lines 40-42 from:
Series 3501,\\
4501 & 5501
(:cell class=resolved:)
to:
14.2 (Build 27858)
(:cell class=resolved :)
Changed lines 44-45 from:
14.3\\
(Build 29819)
to:
14.2\\
(Build 28942)
Changed line 48 from:
330003
to:
330002
Changed line 50 from:
Embedded screen displays a “404 error” message after waking from sleep. [[#i330003| More info...]]
to:
Copy icon disappears on some models when using restricted accounts. [[#i330002| More info...]]
Changed lines 52-53 from:
14.1
(:cell class=resolved
:)
to:
Series 3501,\\
4501 & 5501
(:cell class=resolved
:)
Changed lines 57-58 from:
14.2 (Build 27858)
to:
14.3\\
(Build 29819
)
Changed line 61 from:
330004
to:
330003
Changed line 63 from:
Custom logo only displays partially. [[#i330004| More info...]]
to:
Embedded screen displays a “404 error” message after waking from sleep. [[#i330003| More info...]]
Changed line 65 from:
14.0
to:
14.1
Changed line 69 from:
14.1
to:
14.2 (Build 27858)
Changed line 72 from:
330005
to:
330004
Changed line 74 from:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
to:
Custom logo only displays partially. [[#i330004| More info...]]
Changed line 76 from:
12.5
to:
14.0
Changed line 80 from:
13.1
to:
14.1
Changed line 83 from:
330006
to:
330005
Changed line 85 from:
Users unable to edit built-in address book. [[#i330006| More info...]]
to:
Users cannot log in after the long idle periods. [[#i330005| More info...]]
Changed line 87 from:
Firmware issue
to:
12.5
Changed lines 91-92 from:
Firmware\\
Update
to:
13.1
Changed line 94 from:
330007
to:
330006
Changed line 96 from:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
to:
Users unable to edit built-in address book. [[#i330006| More info...]]
Changed line 98 from:
12.2 & older
to:
Firmware issue
Changed lines 102-103 from:
12.3
to:
Firmware\\
Update
Changed line 106 from:
330008
to:
330007
Changed line 108 from:
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
to:
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
Changed lines 110-111 from:
2H7_2F00.009.020\\
2010.04.15
to:
12.2 & older
Changed lines 114-115 from:
Firmware\\
Update
to:
12.3
Changed line 117 from:
330009
to:
330008
Changed line 119 from:
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
to:
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
Changed lines 121-122 from:
`TASKalfa 520i
to:
2H7_2F00.009.020\\
2010.04.15
Changed lines 126-127 from:
12.2
to:
Firmware\\
Update
Changed line 130 from:
330010
to:
330009
Changed line 132 from:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
to:
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
Changed line 134 from:
12.1 & older
to:
`TASKalfa 520i
Changed line 141 from:
330011
to:
330010
Changed line 143 from:
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
to:
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
Changed line 145 from:
`TASKalfa 420i
to:
12.1 & older
Added lines 150-160:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330011
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
Changed lines 41-44 from:
(:cell class=unresolved :)
Unresolved:\\
Kyocera\\
investigating
to:
(:cell class=resolved:)
Resolved
Changed lines 44-45 from:
 
to:
14.3\\
(Build 29819)
September 14, 2014, at 11:53 PM by 203.222.91.204 -
Changed line 151 from:
Other known issues, not specific to the PaperCut MF Samsung Embedded solution are covered in:
to:
Other known issues, not specific to the Kyocera Embedded solution are covered in:
Changed lines 165-166 from:
This issue has been resolved in the embedded application v28547. This will be available in the forthcoming PaperCut MF 14.3 release. Please [[mailto:support@papercut.com|contact support]] if you need an interim build in advance of the 14.3 release.
to:
The fix is available in PaperCut 14.2 Build (28942).
Changed lines 31-32 from:
14.3\\
(Forthcoming)
to:
14.2\\
(Build 28942)
August 15, 2014, at 03:32 AM by 203.222.91.204 -
Added line 42:
Unresolved:\\
August 15, 2014, at 03:27 AM by 203.222.91.204 -
Changed lines 164-165 from:
This issue has been resolved in the embedded application v28547. This will be available in the forthcoming PaperCut MF 14.3 release. Please [[mailto:support@papercut.com|contact support]] if you need a interim build in advance of the 14.3 release.
to:
This issue has been resolved in the embedded application v28547. This will be available in the forthcoming PaperCut MF 14.3 release. Please [[mailto:support@papercut.com|contact support]] if you need an interim build in advance of the 14.3 release.
August 15, 2014, at 03:27 AM by 203.222.91.204 -
Changed line 25 from:
[[mailto:support@papercut.com| Contact Support]] for a special build. [[#i3560| More info...]]
to:
[[mailto:support@papercut.com| Contact Support]] for an intermin build. [[#i3560| More info...]]
Changed lines 162-165 from:
14.2 (Build 27858) does not show tabs "from List", "Search" and "by Code" on the account selection screen. We expect to have an update for this by July 31st. Customers are advised to temporarily downgrade.

This issue has been resolved in the embedded application v28547. This will be available
in PaperCut MF 14.3. Please contact support if you need a copy in advance.
to:
14.2 (Build 27858) does not show tabs "from List", "Search" and "by Code" on the account selection screen.

This issue has been resolved in the embedded application v28547. This will be available in the forthcoming PaperCut MF 14.3 release. Please [[mailto:support@papercut.com|contact support]] if you need a interim build
in advance of the 14.3 release.
August 15, 2014, at 03:24 AM by 203.222.91.204 -
Deleted lines 4-116:
This page is dedicated to issues current and past with the PaperCut MF Kyocera Embedded solution.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

!!Tabs on account selection not showing

Version 27670 does not show tabs "from List", "Search" and "by Code" on the account selection screen. We expect to have an update for this by July 31st. Customers are advised to temporarily downgrade.

This issue has been resolved in the embedded application v28547. This will be available in PaperCut MF 14.3. Please contact support if you need a copy in advance.

!!Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions and we have escalated it to Kyocera. Kyocera is investigating.

!!Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''

When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.

This issue has been resolved in 14.2 - a new version of the Kyocera application must be installed on the MFP.

!!Custom logo only displays partially ''(resolved in 14.1)''

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo with PaperCut 14.0 or earlier. This issue was resolved in PaperCut 14.1.

!!Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1 with further improvements in 14.0)''

The version of the Kyocera embedded application that ships with PaperCut 12.5 and 13.0 can encounter a problem when the device is idle for long periods.  When the problem occurs the authentication screens do not work properly until the MFP is rebooted.

To work-around this issue, we recommend installing a previous version of the Kyocera application that shipped with PaperCut 12.4, with version v17054.  This version is available from support upon request.

!!Users unable to edit built-in address book ''(resolved with Kyocera firmware update)''

With no authentication system installed, any user can edit the Kyocera built-in address book.  When an authentication system such as PaperCut or the device's built-in LDAP authentication is enabled, only device admin users can edit the built-in address book.  This issue was raised by PaperCut and several sites with Kyocera.  Some sites prefer that any user should be able to edit this address book, so Kyocera have indicated that a firmware update is available to make this possible.  Contact your Kyocera dealer for more information.


!!Print release when print queues contain @@&@@ (ampersand) character on A4 devices ''(resolved in 12.3)''

The print release of individual jobs does not work for printers with names containing the @@&@@ (ampersand) character.  Workarounds are to use @@Print All@@ or to rename printers so that they do not contain an ampersand.


!!Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier.

This is a firmware specific issue relating to firmware version @@2H7_2F00.009.020 2010.04.15@@
Upgrading to the latest firmware will resolve this issue.

!!Device intermittently becomes unresponsive, screen flickering ''(resolved in 12.2)''

Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a `TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.

!!! Issue History:

* '''10 May 2012''' Released in PaperCut 12.2.
* '''20 April 2012''' Solution released, confirmation pending
* '''22 March 2012''' Solution implemented, release pending
* '''15 March 2012''' Diagnosis and solution offered by Kyocera, implementation pending
* '''1 March 2012''' Forwarded diagnostic information to Kyocera US
* '''28 February 2012''' Gathering diagnostic information
* '''25 February 2012''' Reported by Customer


!!Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted.

PaperCut is currently working with Kyocera US to resolve this issue.

!!! Issue History:

* '''10 May 2012''' Released in PaperCut 12.2.
* '''30 April 2012''' Solution widely deployed, confirmed, issue closed
* '''20 April 2012''' Workaround released, confirmation pending
* '''3 April 2012''' Workaround implemented, release pending
* '''29 March 2012''' Issue has been narrowed down to a memory leak in the embedded browser
* '''14 March 2012''' Source code delivered to Kyocera
* '''3 March 2012''' Kyocera asked for source code to demonstrate the problem
* '''29 February 2012''' Working with Kyocera US
* '''17 February 2012''' Code deployed to customers, customers report some issues still outstanding
* '''24 Janurary 2012''' Kyocera US supplies code to attempt to resolve the issue
* '''21 January 2012''' Kyocera US confirms independent reports of this issue
* '''11 January 2012''' Issue has been escalated to Kyocera US
* '''22 December 2011''' First customer reports this behavior


!!Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a `TASKalfa 420i but may include other models.

PaperCut is currently working with Kyocera US and Kyocera Japan to resolve this issue.

!!! Issue History:

* '''10 May 2012''' Released in PaperCut 12.2.
* '''22 March 2012''' Issue is probably the same as screen flicker issue above, see above for further progress
* '''14 February 2012''' Issue has been elevated from Kyocera US to Kyocera Japan
* '''7 January 2012''' Additional diagnostic information submitted
* '''15 December 2011''' Kyocera US requesting additional diagnostic information
* '''14 December 2011''' Diagnostic information obtained, submitted to Kyocera US
* '''15 November 2011''' First customer reports this behavior


!!Print release ''(resolved in 11.5)''

The print release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.


!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

Changed lines 6-153 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3560
(:cell class=description :)
Tabs on account selection not showing.\\
[[mailto:support@papercut.com| Contact Support]] for a special build. [[#i3560| More info...]]
(:cell :)
14.2 (Build 27858)
(:cell class=resolved :)
Resolved
(:cell :)
14.3\\
(Forthcoming)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330002
(:cell class=description :)
Copy icon disappears on some models when using restricted accounts. [[#i330002| More info...]]
(:cell :)
Series 3501,\\
4501 & 5501
(:cell class=unresolved :)
Kyocera\\
investigating
(:cell :)
 
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330003
(:cell class=description :)
Embedded screen displays a “404 error” message after waking from sleep. [[#i330003| More info...]]
(:cell :)
14.1
(:cell class=resolved :)
Resolved
(:cell :)
14.2 (Build 27858)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330004
(:cell class=description :)
Custom logo only displays partially. [[#i330004| More info...]]
(:cell :)
14.0
(:cell class=resolved :)
Resolved
(:cell :)
14.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330005
(:cell class=description :)
Users cannot log in after the long idle periods. [[#i330005| More info...]]
(:cell :)
12.5
(:cell class=resolved :)
Resolved
(:cell :)
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330006
(:cell class=description :)
Users unable to edit built-in address book. [[#i330006| More info...]]
(:cell :)
Firmware issue
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330007
(:cell class=description :)
Print release when print queues contain @@&@@ (ampersand) character on A4 devices. [[#i330007| More info...]]
(:cell :)
12.2 & older
(:cell class=resolved :)
Resolved
(:cell :)
12.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330008
(:cell class=description :)
Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier. [[#i330008| More info...]]
(:cell :)
2H7_2F00.009.020\\
2010.04.15
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330009
(:cell class=description :)
Device intermittently becomes unresponsive, screen flickering [[#i330009| More info...]]
(:cell :)
`TASKalfa 520i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330010
(:cell class=description :)
Screen shows "Connecting to server ..." after extended "Sleep" period. [[#i330010| More info...]]
(:cell :)
12.1 & older
(:cell class=resolved :)
Resolved
(:cell :)
12.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
330011
(:cell class=description :)
Screen flickers between PaperCut and Application selection screen [[#i330011| More info...]]
(:cell :)
`TASKalfa 420i
(:cell class=resolved :)
Resolved
(:cell :)
12.2
(:tableend:)

Other known issues, not specific to the PaperCut MF Samsung Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

Added lines 155-268:

\\

[[#i3560]]

!!!3560: Tabs on account selection not showing

14.2 (Build 27858) does not show tabs "from List", "Search" and "by Code" on the account selection screen. We expect to have an update for this by July 31st. Customers are advised to temporarily downgrade.

This issue has been resolved in the embedded application v28547. This will be available in PaperCut MF 14.3. Please contact support if you need a copy in advance.

----

\\

[[#i330002]]
!!!330002: Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions and we have escalated it to Kyocera. Kyocera is investigating.

----

\\

[[#i330003]]
!!!330003: Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''

When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.

This issue has been resolved in 14.2 - a new version of the Kyocera application must be installed on the MFP.

----

\\

[[#i330004]]
!!!330004: Custom logo only displays partially ''(resolved in 14.1)''

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo with PaperCut 14.0 or earlier. This issue was resolved in PaperCut 14.1.

----

\\

[[#i330005]]
!!!330005: Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1 with further improvements in 14.0)''

The version of the Kyocera embedded application that ships with PaperCut 12.5 and 13.0 can encounter a problem when the device is idle for long periods.  When the problem occurs the authentication screens do not work properly until the MFP is rebooted.

----

\\

[[#i330006]]
!!!330006: Users unable to edit built-in address book ''(resolved with Kyocera firmware update)''

With no authentication system installed, any user can edit the Kyocera built-in address book.  When an authentication system such as PaperCut or the device's built-in LDAP authentication is enabled, only device admin users can edit the built-in address book.  This issue was raised by PaperCut and several sites with Kyocera.  Some sites prefer that any user should be able to edit this address book, so Kyocera have indicated that a firmware update is available to make this possible.  Contact your Kyocera dealer for more information.

----

\\

[[#i330007]]
!!!330007: Print release when print queues contain @@&@@ (ampersand) character on A4 devices ''(resolved in 12.3)''

The print release of individual jobs does not work for printers with names containing the @@&@@ (ampersand) character.

----

\\

[[#i330008]]
!!!330008: Kyocera `TASKalfa 400ci will let the user log in but won't unlock the copier.

This is a firmware specific issue relating to firmware version @@2H7_2F00.009.020 2010.04.15@@
Upgrading to the latest firmware will resolve this issue.

----

\\

[[#i330009]]
!!!330009: Device intermittently becomes unresponsive, screen flickering ''(resolved in 12.2)''

Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a `TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.

----

\\

[[#i330010]]
!!!330010: Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted.

----

\\

[[#i330011]]
!!!330011: Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a `TASKalfa 420i but may include other models.

PaperCut is currently working with Kyocera US and Kyocera Japan to resolve this issue.

----

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

August 12, 2014, at 01:44 AM by 203.222.91.204 -
Added lines 13-14:
This issue has been resolved in the embedded application v28547. This will be available in PaperCut MF 14.3. Please contact support if you need a copy in advance.
Changed lines 9-10 from:
!!Tabs on account selection not showing!!
to:
!!Tabs on account selection not showing
Added lines 9-12:
!!Tabs on account selection not showing!!

Version 27670 does not show tabs "from List", "Search" and "by Code" on the account selection screen. We expect to have an update for this by July 31st. Customers are advised to temporarily downgrade.

Changed lines 15-16 from:
Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear. We are investigating this and will post a resolution in short notice.
to:
Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions and we have escalated it to Kyocera. Kyocera is investigating
.
Added lines 9-12:
!!Copy icon disappears on some models when using restricted accounts

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear. We are investigating this and will post a resolution in short notice.

Changed lines 17-18 from:
This issue has been resolved in 14.1 - a new version of the Kyocera application must be installed on the MFP.
to:
This issue has been resolved in 14.2 - a new version of the Kyocera application must be installed on the MFP.
Changed lines 9-10 from:
!!Embedded screen displays a “404 error” message; Embedded application fails to connect to PaperCut server; MFD loses network settings ''(Resolved in 14.2)''
to:
!!Embedded screen displays a “404 error” message after waking from sleep ''(Resolved in 14.2)''
Changed lines 11-14 from:
Should you experience any of these symptoms with the Kyocera embedded PaperCut application, please access the MFD settings, and set Sleep Mode to “Off” for both Application and Network functions. If the issue persists, please contact PaperCut Support.

PaperCut are working with Kyocera on a way to address this issue without changing your Sleep Mode settings
.
to:
When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.

This issue has been resolved in 14.1 - a new version of
the Kyocera application must be installed on the MFP.
Changed lines 9-10 from:
!!Embedded screen displays a “404 error” message; Embedded application fails to connect to PaperCut server; MFD loses network settings (14.x)
to:
!!Embedded screen displays a “404 error” message; Embedded application fails to connect to PaperCut server; MFD loses network settings ''(Resolved in 14.2)''
April 08, 2014, at 01:26 AM by TimBentley - Fixed incorrect italic formatting
Changed lines 15-16 from:
!!Custom logo only displays partially'' (resolved in 14.1)
to:
!!Custom logo only displays partially ''(resolved in 14.1)''
April 08, 2014, at 01:25 AM by TimBentley - Edited custom logo issue to indicate that 14.1 resolves the problem.
Changed lines 15-18 from:
!!Custom logo only displays partially'' (to be resolved in PaperCut 14.1)''

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo. Contact support for a solution. This solution will be included in PaperCut 14.1.
to:
!!Custom logo only displays partially'' (resolved in 14.1)

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo with PaperCut 14.0 or earlier. This issue was resolved in PaperCut 14.1.
April 08, 2014, at 01:19 AM by TimBentley - Added note on Kyocera "sleep" issue
Added lines 9-14:
!!Embedded screen displays a “404 error” message; Embedded application fails to connect to PaperCut server; MFD loses network settings (14.x)

Should you experience any of these symptoms with the Kyocera embedded PaperCut application, please access the MFD settings, and set Sleep Mode to “Off” for both Application and Network functions. If the issue persists, please contact PaperCut Support.

PaperCut are working with Kyocera on a way to address this issue without changing your Sleep Mode settings.

Changed lines 9-10 from:
!!Custom logo only displays partially''(to be resolved in PaperCut 14.1)''
to:
!!Custom logo only displays partially'' (to be resolved in PaperCut 14.1)''
Added lines 9-12:
!!Custom logo only displays partially''(to be resolved in PaperCut 14.1)''

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo. Contact support for a solution. This solution will be included in PaperCut 14.1.

Deleted lines 16-17:
We have a resolution to the problem and are submitting the updated version to Kyocera for certification.  This version will be available in PaperCut 13.1.
Changed lines 9-10 from:
!!Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1)''
to:
!!Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1 with further improvements in 14.0)''
Deleted lines 8-10:
!!Screen display issues on new Kyocera models (3551ci, 3051ci, 3501, etc.)
New Kyocera models may not display the embedded application correctly. An update is available from support to correct this. Please contact support quoting "v23203.zip"

August 22, 2013, at 11:04 AM by 86.28.107.163 - added screen res issue.
Changed lines 9-11 from:
to:
!!Screen display issues on new Kyocera models (3551ci, 3051ci, 3501, etc.)
New Kyocera models may not display the embedded application correctly. An update is available from support to correct this. Please contact support quoting "v23203.zip"

Changed line 104 from:
[-Keywords: Kyocera Mita-]
to:
[-Keywords: Kyocera Mita-]
Changed lines 10-11 from:
!!Users cannot log in after the long idle periods
to:
!!Users cannot log in after the long idle periods ''(resolved in PaperCut 13.1)''
Added lines 10-17:
!!Users cannot log in after the long idle periods

The version of the Kyocera embedded application that ships with PaperCut 12.5 and 13.0 can encounter a problem when the device is idle for long periods.  When the problem occurs the authentication screens do not work properly until the MFP is rebooted.

We have a resolution to the problem and are submitting the updated version to Kyocera for certification.  This version will be available in PaperCut 13.1.

To work-around this issue, we recommend installing a previous version of the Kyocera application that shipped with PaperCut 12.4, with version v17054.  This version is available from support upon request.

Added lines 10-14:
!!Users unable to edit built-in address book ''(resolved with Kyocera firmware update)''

With no authentication system installed, any user can edit the Kyocera built-in address book.  When an authentication system such as PaperCut or the device's built-in LDAP authentication is enabled, only device admin users can edit the built-in address book.  This issue was raised by PaperCut and several sites with Kyocera.  Some sites prefer that any user should be able to edit this address book, so Kyocera have indicated that a firmware update is available to make this possible.  Contact your Kyocera dealer for more information.

Changed lines 19-22 from:
A fix has been developed and will be submitted to Kyocera for certification.

!!TaskAlfa
400ci will let the user log in but won't unlock the copier.
to:

!!Kyocera `TASKalfa
400ci will let the user log in but won't unlock the copier.
Changed lines 27-30 from:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a [=`TASKalfa=] 520i but may include other models. The device will require a reboot to become responsive again.

We are currently working on this issue with Kyocera
.
to:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a `TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.
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Changed lines 65-66 from:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a [=`TASKalfa=] 420i but may include other models.
to:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a `TASKalfa 420i but may include other models.
Deleted line 71:
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Changed lines 75-77 from:

* '''15 December 2011''' Kyocora US requesting additional diagnostic information
to:
* '''15 December 2011''' Kyocera US requesting additional diagnostic information
Deleted line 76:
Changed lines 106-116 from:
We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
to:
We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.


!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

----
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
[-Keywords: Kyocera Mita-]
Changed lines 16-20 from:
to:
!!TaskAlfa 400ci will let the user log in but won't unlock the copier.

This is a firmware specific issue relating to firmware version @@2H7_2F00.009.020 2010.04.15@@
Upgrading to the latest firmware will resolve this issue.

July 05, 2012, at 06:37 AM by 203.222.91.204 -
Changed lines 10-11 from:
!!Print release when print queues contain @@&@@ (ampersand) character on A4 devices
to:
!!Print release when print queues contain @@&@@ (ampersand) character on A4 devices ''(resolved in 12.3)''
Changed lines 10-11 from:
!!Print release when print queues contain @@&@@ (ampersand) character
to:
!!Print release when print queues contain @@&@@ (ampersand) character on A4 devices
Changed lines 17-18 from:
!!Device intermittently becomes unresponsive, screen flickering
to:
!!Device intermittently becomes unresponsive, screen flickering ''(resolved in 12.2)''
Added lines 25-26:
* '''10 May 2012''' Released in PaperCut 12.2.
Changed lines 40-41 from:
!!Screen shows "Connecting to server ..." after extended "Sleep" period
to:
!!Screen shows "Connecting to server ..." after extended "Sleep" period ''(resolved in 12.2)''
Added lines 48-49:
* '''10 May 2012''' Released in PaperCut 12.2.
Changed lines 75-76 from:
!!Screen flickers between PaperCut and Application selection screen
to:
!!Screen flickers between PaperCut and Application selection screen ''(resolved in 12.2)''
Added lines 83-84:
* '''10 May 2012''' Released in PaperCut 12.2.
Changed lines 3-7 from:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/ | support]].

This page is dedicated to issues current and past with the PaperCut MF Kyocera Embedded solution.

to:
PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|support]].

This page is dedicated to issues current and past with the PaperCut MF Kyocera Embedded solution.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]


Changed line 96 from:
We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
to:
We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
Changed lines 1-2 from:
(:title Known Issues with Kyocera-Mita Embedded (PaperCut MF):)
to:
(:title Known Issues with Kyocera Embedded (PaperCut MF):)
Changed lines 5-6 from:
This page is dedicated to issues current and past with the PaperCut MF Kyocera-Mita Embedded solution.
to:
This page is dedicated to issues current and past with the PaperCut MF Kyocera Embedded solution.


!!Print release when print queues contain @@&@@ (ampersand) character

The print release of individual jobs does not work for printers with names containing the @@&@@ (ampersand) character.  Workarounds are to use @@Print All@@ or to rename printers so that they do not contain an ampersand.

A fix has been developed and will be submitted to Kyocera for certification.


Changed lines 19-20 from:
We are currently working on this issue with Kyocera-Mita.
to:
We are currently working on this issue with Kyocera.
Changed lines 87-94 from:
* '''15 November 2011''' First customer reports this behavior
to:
* '''15 November 2011''' First customer reports this behavior


!!Print release ''(resolved in 11.5)''

The print release of individual jobs does not work for printers with names containing the @@&@@ character.  The workarounds are to use Print All or to rename printers to names not containing @@&@@.

We have a fix completed for this. The changes have been submitted to Kyocera for certification.  It's probably going to miss the initial 11.4 release, but we can make it available to affected customers once we receive it.
Added lines 36-37:
* '''30 April 2012''' Solution widely deployed, confirmed, issue closed
Added lines 36-39:
* '''20 April 2012''' Workaround released, confirmation pending

* '''3 April 2012''' Workaround implemented, release pending

Deleted lines 66-69:
* '''20 April 2012''' Workaround released, confirmation pending

* '''3 April 2012''' Workaround implemented, release pending

Added lines 15-16:
* '''20 April 2012''' Solution released, confirmation pending
Added lines 63-64:
* '''20 April 2012''' Workaround released, confirmation pending
Added lines 61-62:
* '''3 April 2012''' Workaround implemented, release pending
Added lines 34-35:
* '''29 March 2012''' Issue has been narrowed down to a memory leak in the embedded browser
Added lines 15-16:
* '''22 March 2012''' Solution implemented, release pending
Added lines 59-60:
* '''22 March 2012''' Issue is probably the same as screen flicker issue above, see above for further progress
Added lines 15-16:
* '''15 March 2012''' Diagnosis and solution offered by Kyocera, implementation pending
Added lines 30-33:
* '''14 March 2012''' Source code delivered to Kyocera

* '''3 March 2012''' Kyocera asked for source code to demonstrate the problem

Changed lines 11-12 from:
We are currently working on this issue with Kyocera-Mita however a solution will take some time.
to:
We are currently working on this issue with Kyocera-Mita.

!!! Issue History:

* '''1 March 2012''' Forwarded diagnostic information to Kyocera US

* '''28 February 2012''' Gathering diagnostic information

* '''25 February 2012''' Reported by Customer


Added lines 28-42:
!!! Issue History:

* '''29 February 2012''' Working with Kyocera US

* '''17 February 2012''' Code deployed to customers, customers report some issues still outstanding

* '''24 Janurary 2012''' Kyocera US supplies code to attempt to resolve the issue

* '''21 January 2012''' Kyocera US confirms independent reports of this issue

* '''11 January 2012''' Issue has been escalated to Kyocera US

* '''22 December 2011''' First customer reports this behavior

Changed lines 47-59 from:
PaperCut is currently working with Kyocera US to resolve this issue.
to:
PaperCut is currently working with Kyocera US and Kyocera Japan to resolve this issue.

!!! Issue History:

* '''14 February 2012''' Issue has been elevated from Kyocera US to Kyocera Japan

* '''7 January 2012''' Additional diagnostic information submitted

* '''15 December 2011''' Kyocora US requesting additional diagnostic information

* '''14 December 2011''' Diagnostic information obtained, submitted to Kyocera US

* '''15 November 2011''' First customer reports this behavior
Added lines 5-6:
This page is dedicated to issues current and past with the PaperCut MF Kyocera-Mita Embedded solution.
Changed lines 3-4 from:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [support https://www.papercut.com/contact/].
to:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/ | support]].
Changed lines 7-8 from:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a 'TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.
to:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a [=`TASKalfa=] 520i but may include other models. The device will require a reboot to become responsive again.
Changed lines 19-20 from:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a TASKalfa 420i but may include other models.
to:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a [=`TASKalfa=] 420i but may include other models.
Changed lines 3-4 from:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [https://www.papercut.com/contact/ support].
to:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [support https://www.papercut.com/contact/].
Changed lines 9-16 from:
!!! Issue History:

* '''1 March 2012''' Received diagnostic information, forwarding to Kyocera US

* '''28 February 2012''' Gathering diagnostic information

* '''25 February 2012''' Reported by Customer

to:
We are currently working on this issue with Kyocera-Mita however a solution will take some time.
Changed lines 13-28 from:
A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted. PaperCut is currently working with Kyocera US to resolve this issue.

!!! Issue History:

* '''29 February 2012''' Issue reiterated with Kyocera US.

* '''17 February 2012''' Code deployed to customers, customers report issue has not be resolved

* '''24 Janurary 2012''' Kyocera US supplies code to attempt to resolve the issue

* '''21 January 2012''' Kyocera US confirms independent reports of this issue

* '''11 January 2012''' Issue has been escalated to Kyocera US

* '''22 December 2011''' First customer reports this behavior

to:
A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted.

PaperCut
is currently working with Kyocera US to resolve this issue.
Changed lines 19-32 from:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a TASKalfa 420i but may include other models. PaperCut is currently working with Kyocera US to resolve this issue.


!!! Issue History:

* '''14 February 2012''' Issue has been elevated from Kyocera US to Kyocera Japan

* '''7 January 2012''' Additional diagnostic information submitted

* '''15 December 2011''' Kyocora US requires additional diagnostic information

* '''14 December 2011''' Diagnostic information obtained, submitted to Kyocera US

* '''15 November 2011''' First customer reports this behavior
to:
Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a TASKalfa 420i but may include other models.

PaperCut
is currently working with Kyocera US to resolve this issue.
Added lines 3-4:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [https://www.papercut.com/contact/ support].
Changed line 50 from:
* '''15 November 2011''' First customer reports this behavior
to:
* '''15 November 2011''' First customer reports this behavior
Added lines 9-10:
* '''1 March 2012''' Received diagnostic information, forwarding to Kyocera US
Changed lines 9-10 from:
* '''28 February 2012''' Gathering logs/support files
to:
* '''28 February 2012''' Gathering diagnostic information
Changed lines 13-16 from:
!!Device shows "Connecting to server ..." after extended "Sleep" period

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted. This issue is currently pending with Kyocera US.
to:
!!Screen shows "Connecting to server ..." after extended "Sleep" period

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted. PaperCut is currently working with Kyocera US to resolve this issue.
Added lines 30-46:

!!Screen flickers between PaperCut and Application selection screen

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a TASKalfa 420i but may include other models. PaperCut is currently working with Kyocera US to resolve this issue.


!!! Issue History:

* '''14 February 2012''' Issue has been elevated from Kyocera US to Kyocera Japan

* '''7 January 2012''' Additional diagnostic information submitted

* '''15 December 2011''' Kyocora US requires additional diagnostic information

* '''14 December 2011''' Diagnostic information obtained, submitted to Kyocera US

* '''15 November 2011''' First customer reports this behavior
Changed lines 7-12 from:
Status:

28 February 2012: Gathering logs/support files

25 February 2012: Reported by Customer
to:
!!! Issue History:

* '''28 February 2012''' Gathering logs/support files

* '''25 February 2012''' Reported by Customer
Changed lines 17-30 from:
Status:

29 February 2012: Issue reiterated with Kyocera US.

17 February 2012: Code deployed to customers, customers report issue has not be resolved

24 Janurary 2012: Kyocera US supplies code to attempt to resolve the issue

21 January 2012: Kyocera US confirms independent reports of this issue

11 January 2012: Issue has been escalated to Kyocera US

22 December 2011: First customer reports this behavior
to:
!!! Issue History:

* '''29 February 2012''' Issue reiterated with Kyocera US.

* '''17 February 2012''' Code deployed to customers, customers report issue has not be resolved

* '''24 Janurary 2012''' Kyocera US supplies code to attempt to resolve the issue

* '''21 January 2012''' Kyocera US confirms independent reports of this issue

* '''11 January 2012''' Issue has been escalated to Kyocera US

* '''22 December 2011''' First customer reports this behavior
Changed lines 5-6 from:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.
to:
Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a 'TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.
Deleted lines 30-34:

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]
Added lines 1-35:
(:title Known Issues with Kyocera-Mita Embedded (PaperCut MF):)

!!Device intermittently becomes unresponsive, screen flickering

Some customers have experienced their device becoming unresponsive. In addition, there may be a slick flickering of the screen and Memory and Receive lights are flashing. This has been observed on a TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.

Status:

28 February 2012: Gathering logs/support files

25 February 2012: Reported by Customer

!!Device shows "Connecting to server ..." after extended "Sleep" period

A number of customers have found their device constantly showing "Connecting to server ..." after waking up from an extended sleep period such as a weekend. The device responds to pressing "Admin Login" on the screen but will not confirm connection to the server until rebooted. This issue is currently pending with Kyocera US.

Status:

29 February 2012: Issue reiterated with Kyocera US.

17 February 2012: Code deployed to customers, customers report issue has not be resolved

24 Janurary 2012: Kyocera US supplies code to attempt to resolve the issue

21 January 2012: Kyocera US confirms independent reports of this issue

11 January 2012: Issue has been escalated to Kyocera US

22 December 2011: First customer reports this behavior


----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on November 19, 2018, at 02:51 AM
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