Known Issues with the Konica Minolta OpenAPI Onboard App (PaperCut MF)

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March 08, 2019, at 06:50 AM by Aaron Pouliot - Edited comment on PC-14824 to reflect that this is not enabled by default.
Changed lines 334-338 from:
Prior to PaperCut MF version 18.3.5, if the device were to enter an internal error state, the PaperCut embedded application would disappear from the device's screen, authentication via card swipe fails to work, or integrated scanning fails to launch.

Errors may also be seen in the PaperCut admin console such as "The server sent HTTP status code 500: Internal Server Error" or "java.io.`IOException: Invalid Http response".

Beginning with PaperCut MF version 18.3.5, the PaperCut embedded application will now instead display the following error message:
to:
Prior to PaperCut MF version 18.3.5, if the device were to enter an internal error state then the PaperCut embedded application would disappear from the device's screen, authentication via card swipe fails to work, or integrated scanning could fail to launch.

During this state errors may also be seen in the PaperCut admin console such as "The server sent HTTP status code 500: Internal Server Error" or "java.io.`IOException: Invalid Http response".

Beginning with PaperCut MF version 18.3.5, a new behavior can now be enabled so that the PaperCut embedded application will  instead display the following error message when this state occurs:
February 27, 2019, at 05:43 AM by Aaron Pouliot - Fixed note on PC-14824 to say this was resolved in 18.3.5, not 18.3.4.
Changed line 32 from:
18.3.4
to:
18.3.5
February 13, 2019, at 10:21 PM by Aaron Pouliot - added details to PC-14824
Changed line 338 from:
With PaperCut MF version 18.3.5, the PaperCut embedded application will now display the following error message:
to:
Beginning with PaperCut MF version 18.3.5, the PaperCut embedded application will now instead display the following error message:
February 13, 2019, at 10:19 PM by Aaron Pouliot -
Changed line 346 from:
Prior to PaperCut MF version 18.3.5,  the only workaround would be to disable and re-enable PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from ''''Y'''' to ''''N''''. Give it 3 minutes and then switch back to ''''Y''''. Then once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''
to:
Prior to PaperCut MF version 18.3.5,  the only workaround would be to disable and re-enable PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from ''''Y'''' to ''''N''''. Give it 3 minutes and then switch back to ''''Y''''. Then once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''.  Note that this is only a temporary solution meant for troubleshooting scenarios which will prevent PaperCut from sending configuration changes and updates to devices.  So if you decide to make configuration changes to the devices or want to upgrade the embedded application please revert this key back to the default value of ''''N''''.
February 13, 2019, at 08:35 PM by Aaron Pouliot - Updated notes on PC-14824
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The PaperCut embedded disappears from the device's screen, authentication via card swipe fails to work, or integrated scanning fails to launch.
to:
Prior to PaperCut MF version 18.3.5, if the device were to enter an internal error state, the PaperCut embedded application would disappear from the device's screen, authentication via card swipe fails to work, or integrated scanning fails to launch.
Changed lines 338-344 from:
If you are experiencing these issues on any of your 8 series devices, we recommend getting in contact with PaperCut support team. Provide the ID of this known issue in your ticket report as well as Application debug logs.

This issue is under investigation by both us and Konica Minolta. While this is happening the workarounds which can be used in the meantime are:
- Disabling and re-enabling PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from ''''Y'''' to ''''N''''. Give it 3 minutes and then switch back to ''''Y''''.
Once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''

'''Update''': In the 18.3.5 build, PaperCut will no longer disappear from the device's screen when encountering this firmware error.  The following keys can be used to control this behavior
:
to:
With PaperCut MF version 18.3.5, the PaperCut embedded application will now display the following error message:

-->  "The device is currently experiencing an internal error. Please contact your system administrator."

This behavior can be controlled with two new configuration keys:
Added line 346:
Prior to PaperCut MF version 18.3.5,  the only workaround would be to disable and re-enable PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from ''''Y'''' to ''''N''''. Give it 3 minutes and then switch back to ''''Y''''. Then once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''
January 31, 2019, at 12:43 AM by timg - Update with 18.3.6 information.
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
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Workaround available
to:
18.3.4
Added lines 343-346:

'''Update''': In the 18.3.5 build, PaperCut will no longer disappear from the device's screen when encountering this firmware error.  The following keys can be used to control this behavior:
*@@ext-device.konica-minolta.internal-error-handling.enabled@@: Set to @@Y@@ to prevent users from accessing the device when the firmware error is encountered (and the device is in an unpredictable state).
*@@ext-device.konica-minolta.internal-error-handling.message@@: This can be used to customise the message displayed to the user at the device when in this situation. For example 'Please contact local IT admin on xxx xxx xxxx'.
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14824
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PC-14824
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The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta series 8 and series 9 devices with firmware version G**-U8 and G**-V1. [[#i14824| More info...]]
to:
The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta series 8 and series 9 devices with firmware version G**-U8 and G**-V1.

[[#i14824| More info...]]
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11455
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PC-11455
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"Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk." [[#i11455| More info...]]
to:
"Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk."

[[#i11455| More info...]]
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748294
to:
Z-748294
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Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
to:
Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect?

[[#i748294| More info...]]
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11099
to:
PC-11099
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Consumables "End of Life" preventing printing [[#i11099| More info...]]
to:
Consumables "End of Life" preventing printing

[[#i11099| More info...]]
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2943
to:
MAC-2943
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Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07

[[#i2943| More info...]]
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8618
to:
PC-8618
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Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3

[[#i8618| More info...]]
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7966
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PC-7966
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Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3

[[#i7966| More info...]]
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7717
to:
PC-7717
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3

[[#i7717| More info...]]
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4047
to:
U-4047
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USB print jobs not working on some devices. [[#i4047| More info...]]
to:
USB print jobs not working on some devices.

[[#i4047| More info...]]
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3737
to:
U-3737
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'.

[[#i3737| More info...]]
Changed line 153 from:
3460
to:
U-3460
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.

[[#i3460| More info...]]
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3497
to:
U-3497
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Logins may fail on some PRO devices under some conditions.

[[#i3497| More info...]]
Changed line 181 from:
380001
to:
U-380001
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
"Select All" button not shown when using standard UI.

[[#i380001| More info...]]
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380002
to:
U-380002
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
Panel freezes on newer devices after using print release.

[[#i380002| More info...]]
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380003
to:
U-380003
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i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
i-Option Device unlock may fail under certain conditions.

[[#i380003| More info...]]
Changed line 220 from:
380004
to:
U-380004
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Error=9, Message=Fatal [[#i380004| More info...]]
to:
Error=9, Message=Fatal

[[#i380004| More info...]]
Changed line 235 from:
380005
to:
U-380005
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts.

[[#i380005| More info...]]
Changed line 248 from:
380006
to:
U-380006
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Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device"

[[#i380006| More info...]]
Changed line 262 from:
380007
to:
U-380007
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Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Error 'Account Map Setting more than MAX support'

[[#i380007| More info...]]
Changed line 277 from:
380008
to:
U-380008
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Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007

[[#i380008| More info...]]
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380009
to:
U-380009
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"Cannot connect to server" Error [[#i380009| More info...]]
to:
"Cannot connect to server" Error

[[#i380009| More info...]]
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380010
to:
U-380010
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Panel freezes on newer devices [[#i380010| More info...]]
to:
Panel freezes on newer devices

[[#i380010| More info...]]
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!!!14824: The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series 8 and series 9 devices with firmware version G**-U8 and G**-V1.
to:
!!!PC-14824: The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series 8 and series 9 devices with firmware version G**-U8 and G**-V1.
Deleted line 350:
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!!!11455: "Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk."
to:
!!!PC-11455: "Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk."
Deleted line 361:
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!!!748294: Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect?
to:
!!!Z-748294: Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect?
Deleted line 372:
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!!!11099: Device registered a fault or a component reached end of life
to:
!!!PC-11099: Device registered a fault or a component reached end of life
Changed lines 383-386 from:


!!!2943: Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2.
to:
\\

!!!MAC-2943: Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2.
Added lines 395-396:
[[#i8618]]
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[[#i8618]]

!!!8618: Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3.
to:
\\

!!!PC-8618: Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3.
Added lines 410-411:
[[#i7966]]
Changed lines 413-417 from:

[[#i7966]]

!!!7966: Printing without credit and zero stop issues are seen on some Konica Minolta devices.
to:
\\

!!!PC-7966: Printing without credit and zero stop issues are seen on some Konica Minolta devices.
Added lines 423-425:

[[#i7717]]

Deleted lines 426-431:

[[#i7717]]

!!!7717: Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3.

When running PaperCut MF version 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:\\
Added lines 428-432:

!!!PC-7717: Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3.

When running PaperCut MF version 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:\\
\\
Added lines 441-443:

[[#i4047]]

Changed lines 445-447 from:

[[#i4047]]
!!!4047: USB print jobs not working on some devices ''(resolved in 14.3.30615)''
to:
\\

!!!U-4047: USB print jobs not working on some devices ''(resolved in 14.3.30615)''
Added lines 453-455:

[[#i3737]]

Changed lines 457-459 from:

[[#i3737]]
!!!3737: Users can now log in to 'Page Scope Web Connection' - ''(resolved in 14.3, see below)''
to:
\\

!!!U-3737: Users can now log in to 'Page Scope Web Connection' - ''(resolved in 14.3, see below)''
Added lines 465-467:

[[#i3460]]

Changed lines 469-472 from:

[[#i3460]]
!!!3460: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''
to:
\\

!!!U-3460: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''
Added lines 479-481:

[[#i3497]]

Changed lines 483-485 from:

[[#i3497]]
!!!3497: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
to:
\\

!!!U-3497: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Added lines 493-494:
[[#i380001]]
Deleted lines 495-502:

[[#i380001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly in version 14.2 (Build 28232).

----

Added lines 498-503:
!!!U-380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly in version 14.2 (Build 28232).

----

Changed lines 505-506 from:
!!!380002: Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''
to:

\\
\\

!!!U-380002: Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''
Added lines 524-525:
[[#i380003]]
Changed lines 527-530 from:

[[#i380003]]
!!!380003: i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
to:
\\

!!!U-380003: i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
Added lines 541-542:
[[#i380004]]
Changed lines 544-547 from:

[[#i380004]]
!!!380004: Konica Bizhub C654e - Error=9, Message=Fatal
to:
\\

!!!U-380004: Konica Bizhub C654e - Error=9, Message=Fatal
Added lines 562-563:
[[#i380005]]
Changed lines 565-568 from:

[[#i380005]]
!!!380005: Account selection fails on accounts with long account names and sub accounts on PaperCut MF 13.5 (Build 24862)
to:
\\

!!!U-380005: Account selection fails on accounts with long account names and sub accounts on PaperCut MF 13.5 (Build 24862)
Added lines 575-576:
[[#i380006]]
Changed lines 578-581 from:

[[#i380006]]
!!!380006: Welcome screen displays "Place the IC Card on the Authentication Device"
to:
\\

!!!U-380006: Welcome screen displays "Place the IC Card on the Authentication Device"
Added lines 600-601:
[[#i380007]]
Changed lines 603-606 from:

[[#i380007]]
!!!380007: Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''
to:
\\

!!!U-380007: Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''
Added lines 621-622:
[[#i380008]]
Changed lines 624-627 from:

[[#i380008]]
!!!380008: Problem using Konica-Minolta TWAIN scanner driver version 4.007
to:
\\

!!!U-380008: Problem using Konica-Minolta TWAIN scanner driver version 4.007
Added lines 636-637:
[[#i380009]]
Changed lines 639-642 from:

[[#i380009]]
!!!380009: "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''
to:
\\

!!!U-380009: "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''
Added lines 652-653:
[[#i380010]]
Changed lines 655-657 from:

[[#i380010]]
!!!380010: Panel freezes on newer devices - ''(resolved by firmware update, see below)''
to:
\\

!!!U-380010: Panel freezes on newer devices - ''(resolved by firmware update, see below)''
November 18, 2018, at 10:30 PM by TimG - Updated some known issues.
Deleted line 63:
N/A
Changed lines 84-85 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 87 from:
Workaround available
to:
16.0
Changed line 368 from:
Please contact PaperCut support for details regarding an available workaround. We will update this page with further information when more details are available.
to:
The likelihood of this happening has been further reduced in version 16.0
Changed lines 141-142 from:
C3350, C3850 - 14.2 and earlier
to:
C3350, C3850\\
(14.2 and earlier)
Changed lines 153-154 from:
Bizhub 951PRO - 14.2 and earlier
to:
Bizhub 951PRO\\
(14.2 and earlier)
November 18, 2018, at 12:13 PM by TimG - Link and status updates
Changed lines 49-50 from:
(:cell class=unresolved :)
Closed
to:
Firmware since\\
Nov 2017
(
:cell class=resolved :)
Resolved
Changed line 72 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
Changed lines 279-280 from:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]
to:
* [[KnownIssues|Known issues with PaperCut NG and MF]]
November 15, 2018, at 01:14 AM by Aaron Pouliot - Updated PC-13824 with new details on reported models and firmware.
Changed line 24 from:
The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series with (models matching C**8, or C**8e) and on firmware version G**-U8[[#i14824| More info...]]
to:
The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta series 8 and series 9 devices with firmware version G**-U8 and G**-V1. [[#i14824| More info...]]
Changed line 289 from:
!!!14824: The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series with (models matching C**8, or C**8e) and on firmware version G**-U8
to:
!!!14824: The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series 8 and series 9 devices with firmware version G**-U8 and G**-V1.
November 09, 2018, at 06:29 AM by Mel Zouzoulas - Added PC-14824
Changed line 299 from:
- Once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''
to:
Once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y''''
November 09, 2018, at 06:29 AM by Mel Zouzoulas - Added PC-14824
Changed lines 298-299 from:
- Disabling and re-enabling PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from 'Y' to 'N'. Give it 3 minutes and then switch back to 'Y'.
- Once PaperCut has reinstalled itself on the device, switch the config key 'ext-device.konica-minolta.skip-setup' to 'Y'
to:
- Disabling and re-enabling PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from ''''Y'''' to ''''N''''. Give it 3 minutes and then switch back to ''''Y''''.
- Once PaperCut has reinstalled itself on the device, switch the config key ''''ext-device.konica-minolta.skip-setup' '''to ''''Y'''
'
November 09, 2018, at 06:28 AM by Mel Zouzoulas - Added PC-14824
Changed line 298 from:
- Disabling and re-enabling PaperCut on the device by switching the 'ext-device.konica-minolta.integration.enabled' config key from 'Y' to 'N'. Give it 3 minutes and then switch back to 'Y'.
to:
- Disabling and re-enabling PaperCut on the device by switching the''''ext-device.konica-minolta.integration.enabled'''' config key from 'Y' to 'N'. Give it 3 minutes and then switch back to 'Y'.
November 09, 2018, at 06:27 AM by Mel Zouzoulas - Added PC-14824
Changed line 293 from:
Errors may also be seen in the PaperCut admin console such as "The server sent HTTP status code 500: Internal Server Error" or "java.io.IOException: Invalid Http response".
to:
Errors may also be seen in the PaperCut admin console such as "The server sent HTTP status code 500: Internal Server Error" or "java.io.`IOException: Invalid Http response".
November 09, 2018, at 06:27 AM by Mel Zouzoulas - Added PC-14824
Changed line 22 from:
11455
to:
14824
Changed line 24 from:
"Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk." [[#i11455| More info...]]
to:
The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series with (models matching C**8, or C**8e) and on firmware version G**-U8[[#i14824| More info...]]
Changed line 26 from:
17.0
to:
18.1 or newer
Added line 32:
Changed line 34 from:
748294
to:
11455
Changed line 36 from:
Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
to:
"Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk." [[#i11455| More info...]]
Added line 38:
17.0
Changed line 40 from:
Closed
to:
Open
Changed line 45 from:
11099
to:
748294
Changed line 47 from:
Consumables "End of Life" preventing printing [[#i11099| More info...]]
to:
Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
Changed line 50 from:
Open
to:
Closed
Changed line 52 from:
N/A
to:
Workaround available
Changed line 55 from:
2943
to:
11099
Changed line 57 from:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
to:
Consumables "End of Life" preventing printing [[#i11099| More info...]]
Deleted line 58:
17.0
Changed line 60 from:
Resolved
to:
Open
Changed line 62 from:
Workaround available
to:
N/A
Deleted line 63:
Changed line 65 from:
8618
to:
2943
Changed line 67 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
Changed lines 69-70 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
17.0
Changed line 71 from:
Open
to:
Resolved
Changed line 77 from:
7966
to:
8618
Changed line 79 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
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(:cell class=resolved :)
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Workaround available
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
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Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
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Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
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Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
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Bizhub C35\\
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September 2013
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Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
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Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
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"Cannot connect to server" Error [[#i380009| More info...]]
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Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
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(:cell :)
Firmware\\
Upgrade
Added lines 281-303:


[[#i14824]]

\\

\\

!!!14824: The PaperCut embedded disappears from the device's screen only if you’re using Konica Minolta 8 series with (models matching C**8, or C**8e) and on firmware version G**-U8

The PaperCut embedded disappears from the device's screen, authentication via card swipe fails to work, or integrated scanning fails to launch.

Errors may also be seen in the PaperCut admin console such as "The server sent HTTP status code 500: Internal Server Error" or "java.io.IOException: Invalid Http response".

If you are experiencing these issues on any of your 8 series devices, we recommend getting in contact with PaperCut support team. Provide the ID of this known issue in your ticket report as well as Application debug logs.

This issue is under investigation by both us and Konica Minolta. While this is happening the workarounds which can be used in the meantime are:
- Disabling and re-enabling PaperCut on the device by switching the 'ext-device.konica-minolta.integration.enabled' config key from 'Y' to 'N'. Give it 3 minutes and then switch back to 'Y'.
- Once PaperCut has reinstalled itself on the device, switch the config key 'ext-device.konica-minolta.skip-setup' to 'Y'


----

October 17, 2018, at 07:59 PM by Aaron Pouliot - Added category - Known Issues
Changed line 554 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
''Categories:'' [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]
June 13, 2018, at 12:13 PM by Chris King - Fleshed-out and improved issue 11455, it was incomplete/misleading
Changed line 278 from:
Occasionally, [=MapDB=] file corruption occurs for Konica Minolta devices and PaperCut cannot recover gracefully. While the bug is working its way through the project management workflow, move \App Path\server\data\internal\konica-sessions.mapdb to another directory then re-start the PaperCut Application Server service. Open a new ticket with us at https://support.papercut.com to let us know. We will let you know how to send us the [=MapDB file=].
to:
Occasionally, [=MapDB=] file corruption occurs for Konica Minolta devices and PaperCut cannot recover gracefully. While the bug is working its way through the project management workflow, first you need to stop the PaperCut Application Server service and then move \App Path\server\data\internal\konica-sessions.mapdb to another directory (for example, the Desktop). Then you can re-start the PaperCut Application Server service.  The konica-sessions.mapdb will recreate itself in its original location, and everything should work fine now. If the issue persists however, then open a new ticket with us at https://support.papercut.com to let us know. We will let you know how to send us the [=MapDB file=].
March 08, 2018, at 04:49 PM by Arturo A - clarification and formatting for i11455
Changed line 278 from:
[=MapDB=] file corruption occurs for Konica Minolta devices and PaperCut cannot recover gracefully. While the bug is working its way through the project management workflow, move \App Path\server\data\internal\konica-sessions.mapdb to somewhere else then re-start the PaperCut Application Server service. Open a new ticket with us at https://support.papercut.com to let us know. We will let you know how to send us the MapDB file.
to:
Occasionally, [=MapDB=] file corruption occurs for Konica Minolta devices and PaperCut cannot recover gracefully. While the bug is working its way through the project management workflow, move \App Path\server\data\internal\konica-sessions.mapdb to another directory then re-start the PaperCut Application Server service. Open a new ticket with us at https://support.papercut.com to let us know. We will let you know how to send us the [=MapDB file=].
March 08, 2018, at 12:22 AM by Arturo A - adding mentions of PC-11451 and PC-11455
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748294
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11455
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Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
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"Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk." [[#i11455| More info...]]
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Consumables "End of Life" preventing printing [[#i11099| More info...]]
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Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
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N/A
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Workaround available
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Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
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Consumables "End of Life" preventing printing [[#i11099| More info...]]
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Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
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Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
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Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
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(:cell class=resolved :)
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Workaround available
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
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Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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Bizhub 951PRO - 14.2 and earlier
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
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i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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Error=9, Message=Fatal [[#i380004| More info...]]
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i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
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Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
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Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
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September 2013
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Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
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Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
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Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
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Panel freezes on newer devices [[#i380010| More info...]]
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C364 &amp; C224
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 267-278:

----

[[#i11455]]

\\

\\

!!!11455: "Session store couldn't be created, possibly corrupted..." or "Unable to open the device session database" or "Unexpected error occurred with device... There is not enough space on the disk."

[=MapDB=] file corruption occurs for Konica Minolta devices and PaperCut cannot recover gracefully. While the bug is working its way through the project management workflow, move \App Path\server\data\internal\konica-sessions.mapdb to somewhere else then re-start the PaperCut Application Server service. Open a new ticket with us at https://support.papercut.com to let us know. We will let you know how to send us the MapDB file.
January 19, 2018, at 08:48 PM by Arturo A - updated 11099 to say it is a work in progress and that we recognize it is a drag
Changed line 279 from:
A consumable, for example the ozone filter, transfer belt or toner filter, has been consumed and requires replacement and the error message reset by a Konica Minolta technician.
to:
A consumable, for example, the ozone filter, transfer belt or toner filter, has been consumed and requires replacement and the error message reset by a Konica Minolta technician. However, errors like a paper jam are also known to prevent the PaperCut embedded solution from gaining the access required to configure it in any way. This means technicians cannot install PaperCut at that time. In any case, this is a work in progress and we continue to look into ways to make the user experience better.
Changed line 24 from:
Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#748294| More info...]]
to:
Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#i748294| More info...]]
December 14, 2017, at 11:20 PM by Arturo - I added KM cert warning issue related to ticket #748294
Changed line 22 from:
11099
to:
748294
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Consumables "End of Life" preventing printing [[#i11099| More info...]]
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Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect? [[#748294| More info...]]
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Closed
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Workaround available
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11099
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Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
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Consumables "End of Life" preventing printing [[#i11099| More info...]]
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Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
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15.3 (Build 34230)
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17.0
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8618
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Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
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(:cell class=resolved :)
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(:cell class=unresolved :)
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16.1 (Build 35678)
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Workaround available
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7717
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7966
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
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15.3 (Build 34230)
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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USB print jobs not working on some devices. [[#i4047| More info...]]
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14.3
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14.3 (Build 30615)
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
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14.3
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
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Bizhub 951PRO - 14.2 and earlier
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C3350, C3850 - 14.2 and earlier
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380001
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
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Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
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14.2
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Bizhub 951PRO - 14.2 and earlier
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14.2 (Build 28232)
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380002
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380001
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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"Select All" button not shown when using standard UI. [[#i380001| More info...]]
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14.2
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14.2 (Build 28232)
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380003
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i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
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Panel freezes on newer devices after using print release. [[#i380002| More info...]]
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380004
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380003
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Error=9, Message=Fatal [[#i380004| More info...]]
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i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
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Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 171-172 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 176-177 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 180 from:
380006
to:
380005
Changed line 182 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 184 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 188-189 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 191 from:
380007
to:
380006
Changed line 193 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 195-196 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 203 from:
380008
to:
380007
Changed line 205 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 207-208 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 212-213 from:
13.4
to:
Firmware\\
Upgrade
Changed line 216 from:
380009
to:
380008
Changed line 218 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 220 from:
Bizhub C451
to:
&nbsp;
Changed lines 224-225 from:
Firmware\\
Upgrade
to:
13.4
Changed line 227 from:
380010
to:
380009
Changed line 229 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 231-232 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 237-249:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 256-267:

----

[[#i748294]]

\\

\\

!!!748294: Cannot confirm page security. CN of the server certificate does not match the host name. Do you want to connect?

All new firmware (as of November 2017) will display a warning to users if the MFP connects to any third-party app with an SHA-1 SSL Cert. Some MFPs have the option to allow SSL communication by making changes on the panel, but several do not. In those cases, customers will have to import a new PaperCut keystore to prevent the message. Special firmware is required to import a certificate on to the MFP, called Solution ROM; it starts with GJ. Some machines will not have support for external certificates and will require using the native, non-browser interface.
October 13, 2017, at 04:30 AM by Dug Holmes - Changed case reference number for device registered a fault on component EOL
Changed line 22 from:
723721
to:
11099
Changed line 24 from:
Consumables "End of Life" preventing printing [[#i723721| More info...]]
to:
Consumables "End of Life" preventing printing [[#i11099| More info...]]
Changed lines 249-250 from:
[[#i723721]]
!!!723721: Device registered a fault or a component reached end of life
to:
[[#i11099]]

\\

\\

!!!11099: Device registered a fault or a component reached end of life
July 24, 2017, at 05:29 AM by 139.130.165.134 -
Changed lines 255-256 from:
to:
[[#i2943]]
Changed lines 258-259 from:
%define=anchor class='anchor'%
[%anchor%[#i2943]]
to:
July 24, 2017, at 05:26 AM by 139.130.165.134 -
Changed lines 257-258 from:

[[#i2943] class='anchor']
to:
%define=anchor class='anchor'%
[%anchor%[#i2943]
]
July 24, 2017, at 05:16 AM by 139.130.165.134 -
Changed line 258 from:
[[#i2943 class='anchor']]
to:
[[#i2943] class='anchor']
July 24, 2017, at 05:15 AM by 139.130.165.134 -
Changed line 258 from:
[[#i2943]]
to:
[[#i2943 class='anchor']]
July 24, 2017, at 05:13 AM by 139.130.165.134 -
Changed line 258 from:
[[#i2943] class=anchor]
to:
[[#i2943]]
July 24, 2017, at 05:12 AM by 139.130.165.134 -
Changed line 258 from:
[[#i2943 class=anchor]]
to:
[[#i2943] class=anchor]
July 24, 2017, at 05:06 AM by 139.130.165.134 -
Changed line 258 from:
[[#i2943]]
to:
[[#i2943 class=anchor]]
July 07, 2017, at 05:41 AM by Dug Holmes - Added 723721
Deleted line 20:
Changed line 22 from:
2943
to:
723721
Changed line 24 from:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
to:
Consumables "End of Life" preventing printing [[#i723721| More info...]]
Deleted line 25:
17.0
Changed line 27 from:
Resolved
to:
Open
Changed line 29 from:
Workaround available
to:
N/A
Deleted line 30:
Changed line 32 from:
8618
to:
2943
Changed line 34 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
Changed lines 36-37 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
17.0
Changed line 38 from:
Open
to:
Resolved
Changed line 44 from:
7966
to:
8618
Changed line 46 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 50-51 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 53 from:
16.1 (Build 35678)
to:
Workaround available
Added line 55:
Changed line 57 from:
7717
to:
7966
Changed line 59 from:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 61:
15.3 (Build 34420)\\
Changed line 66 from:
15.3 (Build 34420)
to:
16.1 (Build 35678)
Changed line 69 from:
4047
to:
7717
Changed line 71 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 73 from:
14.3
to:
15.3 (Build 34230)
Changed line 77 from:
14.3 (Build 30615)
to:
15.3 (Build 34420)
Changed line 80 from:
3737
to:
4047
Changed line 82 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 88 from:
14.3
to:
14.3 (Build 30615)
Changed line 91 from:
3460
to:
3737
Changed line 93 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 95 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 99 from:
14.2.2
to:
14.3
Changed line 102 from:
3497
to:
3460
Changed line 104 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 106 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 113 from:
380001
to:
3497
Changed line 115 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 117 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 121 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 124 from:
380002
to:
380001
Changed line 126 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 128 from:
14.1 and earlier
to:
14.2
Changed line 132 from:
14.2
to:
14.2 (Build 28232)
Changed line 135 from:
380003
to:
380002
Changed line 137 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 146 from:
380004
to:
380003
Changed line 148 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 150-151 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 154-155 from:
Workaround\\
Available
to:
14.2
Changed line 157 from:
380005
to:
380004
Changed line 159 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 161-162 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 166-167 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 170 from:
380006
to:
380005
Changed line 172 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 174 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 178-179 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 181 from:
380007
to:
380006
Changed line 183 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 185-186 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 193 from:
380008
to:
380007
Changed line 195 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 197-198 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 202-203 from:
13.4
to:
Firmware\\
Upgrade
Changed line 206 from:
380009
to:
380008
Changed line 208 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 210 from:
Bizhub C451
to:
&nbsp;
Changed lines 214-215 from:
Firmware\\
Upgrade
to:
13.4
Changed line 217 from:
380010
to:
380009
Changed line 219 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 221-222 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 227-239:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 249-255:
[[#i723721]]
!!!723721: Device registered a fault or a component reached end of life

A consumable, for example the ozone filter, transfer belt or toner filter, has been consumed and requires replacement and the error message reset by a Konica Minolta technician.

----

Added lines 269-270:

\\
May 04, 2017, at 05:15 AM by Tim Bentley -
Changed line 25 from:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07[[#i2943| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07 [[#i2943| More info...]]
May 04, 2017, at 05:12 AM by Tim Bentley - Updated description for KM 751 issue
Changed line 25 from:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0[[#i2943| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2 through 17.07[[#i2943| More info...]]
May 04, 2017, at 05:11 AM by Tim Bentley -
Changed lines 244-245 from:
!!!2943: Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.
to:
!!!2943: Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.2.
Changed line 250 from:
However, an unintended consequence of this change is that some older devices no longer work, as the particular API call is not supported.  There is a hotfix available from PaperCut Support that resolves the problem by reverting to the original behavior on the older devices.  This hotfix will be rolled into an upcoming release of PaperCut.
to:
However, an unintended consequence of this change is that some older devices no longer work, as the particular API call is not supported.  A hotfix that resolves the problem, by reverting to the original behavior on older devices, is available from PaperCut Support.  This hotfix will be rolled into an upcoming release of PaperCut.
May 04, 2017, at 05:09 AM by Tim Bentley - Added entry for Konica Minolta 751 issue
Added line 21:
Changed line 23 from:
8618
to:
2943
Changed line 25 from:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
to:
Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0[[#i2943| More info...]]
Changed lines 27-28 from:
15.3 (Build 34420)\\
15.3 (Build 34230)
to:
17.0
Changed line 29 from:
Open
to:
Resolved
Added line 33:
Changed line 35 from:
7966
to:
8618
Changed line 37 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed lines 41-42 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 44 from:
16.1 (Build 35678)
to:
Workaround available
Added line 46:
Changed line 48 from:
7717
to:
7966
Changed line 50 from:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 52:
15.3 (Build 34420)\\
Changed line 57 from:
15.3 (Build 34420)
to:
16.1 (Build 35678)
Changed line 60 from:
4047
to:
7717
Changed line 62 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 64 from:
14.3
to:
15.3 (Build 34230)
Changed line 68 from:
14.3 (Build 30615)
to:
15.3 (Build 34420)
Changed line 71 from:
3737
to:
4047
Changed line 73 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 79 from:
14.3
to:
14.3 (Build 30615)
Changed line 82 from:
3460
to:
3737
Changed line 84 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 86 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 90 from:
14.2.2
to:
14.3
Changed line 93 from:
3497
to:
3460
Changed line 95 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 97 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 104 from:
380001
to:
3497
Changed line 106 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 108 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 112 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 115 from:
380002
to:
380001
Changed line 117 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 119 from:
14.1 and earlier
to:
14.2
Changed line 123 from:
14.2
to:
14.2 (Build 28232)
Changed line 126 from:
380003
to:
380002
Changed line 128 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 137 from:
380004
to:
380003
Changed line 139 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 141-142 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 145-146 from:
Workaround\\
Available
to:
14.2
Changed line 148 from:
380005
to:
380004
Changed line 150 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 152-153 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 157-158 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 161 from:
380006
to:
380005
Changed line 163 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 165 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 169-170 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 172 from:
380007
to:
380006
Changed line 174 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 176-177 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 184 from:
380008
to:
380007
Changed line 186 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 188-189 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 193-194 from:
13.4
to:
Firmware\\
Upgrade
Changed line 197 from:
380009
to:
380008
Changed line 199 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 201 from:
Bizhub C451
to:
&nbsp;
Changed lines 205-206 from:
Firmware\\
Upgrade
to:
13.4
Changed line 208 from:
380010
to:
380009
Changed line 210 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 212-213 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 218-230:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 241-252:

[[#i2943]]

!!!2943: Some older Konica Minolta  devices do not work following upgrade to PaperCut 17.0.

Some Konica Minolta devices, including 751, 601 and 701 series devices, may stop working after upgrading to PaperCut 17.0.2 through 17.0.7.

The problem arises from the implementation of the zero stop feature.  In order to prevent users bypassing zero stop on newer devices by changing paper size, PaperCut must provide a full list of paper sizes supported by the device in an API call.  Prior to the 17.0.2 release, this functionality needed to be specifically enabled by a config key, "ext-device.konica-minolta.additional-media-info", and this key needed to be set for every new KM device installed.  With release 17.0.2, the config key was removed to make this the default behavior. 

However, an unintended consequence of this change is that some older devices no longer work, as the particular API call is not supported.  There is a hotfix available from PaperCut Support that resolves the problem by reverting to the original behavior on the older devices.  This hotfix will be rolled into an upcoming release of PaperCut.

----
August 24, 2016, at 06:39 AM by 139.130.165.134 -
Changed lines 40-41 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 43 from:
Workaround available
to:
16.1 (Build 35678)
March 17, 2016, at 05:50 AM by 203.222.91.204 -
Changed line 22 from:
7966
to:
8618
Changed line 24 from:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
to:
Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3 [[#i8618| More info...]]
Changed line 34 from:
7717
to:
7966
Changed line 36 from:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 38:
15.3 (Build 34420)\\
Changed lines 40-41 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 43 from:
15.3 (Build 34420)
to:
Workaround available
Changed line 46 from:
4047
to:
7717
Changed line 48 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 50 from:
14.3
to:
15.3 (Build 34230)
Changed line 54 from:
14.3 (Build 30615)
to:
15.3 (Build 34420)
Changed line 57 from:
3737
to:
4047
Changed line 59 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 65 from:
14.3
to:
14.3 (Build 30615)
Changed line 68 from:
3460
to:
3737
Changed line 70 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 72 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 76 from:
14.2.2
to:
14.3
Changed line 79 from:
3497
to:
3460
Changed line 81 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 83 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 90 from:
380001
to:
3497
Changed line 92 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 94 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 98 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 101 from:
380002
to:
380001
Changed line 103 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 105 from:
14.1 and earlier
to:
14.2
Changed line 109 from:
14.2
to:
14.2 (Build 28232)
Changed line 112 from:
380003
to:
380002
Changed line 114 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 123 from:
380004
to:
380003
Changed line 125 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 127-128 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 131-132 from:
Workaround\\
Available
to:
14.2
Changed line 134 from:
380005
to:
380004
Changed line 136 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 138-139 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 143-144 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 147 from:
380006
to:
380005
Changed line 149 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 151 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 155-156 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 158 from:
380007
to:
380006
Changed line 160 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 162-163 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 170 from:
380008
to:
380007
Changed line 172 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 174-175 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 179-180 from:
13.4
to:
Firmware\\
Upgrade
Changed line 183 from:
380009
to:
380008
Changed line 185 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 187 from:
Bizhub C451
to:
&nbsp;
Changed lines 191-192 from:
Firmware\\
Upgrade
to:
13.4
Changed line 194 from:
380010
to:
380009
Changed line 196 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 198-199 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 204-216:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 223-236:

----

\\

[[#i8618]]

!!!8618: Some Konica Minolta devices unable to connect to the server, displaying a ‘device <xyz> is not configured’ error after upgrading to 15.3.

When running PaperCut MF 15.3 (Build 34420) OR 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:

[@ login: error=9, message=fail DeviceLock @]

Please contact PaperCut support for details regarding an available workaround. We will update this page with further information when more details are available.
March 17, 2016, at 05:18 AM by 203.222.91.204 -
Changed line 31 from:
Contact Support
to:
Workaround available
Changed line 222 from:
We will update this page with further information when more details are available.
to:
Please contact PaperCut support for details regarding an available workaround. We will update this page with further information when more details are available.
February 01, 2016, at 04:27 AM by 203.222.91.204 -
Changed line 22 from:
7717
to:
7966
Changed line 24 from:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
to:
Printing without credit and zero stop issues are seen on some Konica Minolta devices after upgrading to 15.3 [[#i7966| More info...]]
Added line 26:
15.3 (Build 34420)\\
Changed lines 28-29 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 31 from:
15.3 (Build 34420)
to:
Contact Support
Changed line 34 from:
4047
to:
7717
Changed line 36 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed line 38 from:
14.3
to:
15.3 (Build 34230)
Changed line 42 from:
14.3 (Build 30615)
to:
15.3 (Build 34420)
Changed line 45 from:
3737
to:
4047
Changed line 47 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 53 from:
14.3
to:
14.3 (Build 30615)
Changed line 56 from:
3460
to:
3737
Changed line 58 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 60 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 64 from:
14.2.2
to:
14.3
Changed line 67 from:
3497
to:
3460
Changed line 69 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 71 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 78 from:
380001
to:
3497
Changed line 80 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 82 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 86 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 89 from:
380002
to:
380001
Changed line 91 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 93 from:
14.1 and earlier
to:
14.2
Changed line 97 from:
14.2
to:
14.2 (Build 28232)
Changed line 100 from:
380003
to:
380002
Changed line 102 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 111 from:
380004
to:
380003
Changed line 113 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 115-116 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 119-120 from:
Workaround\\
Available
to:
14.2
Changed line 122 from:
380005
to:
380004
Changed line 124 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 126-127 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 131-132 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 135 from:
380006
to:
380005
Changed line 137 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 139 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 143-144 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 146 from:
380007
to:
380006
Changed line 148 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 150-151 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 158 from:
380008
to:
380007
Changed line 160 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 162-163 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 167-168 from:
13.4
to:
Firmware\\
Upgrade
Changed line 171 from:
380009
to:
380008
Changed line 173 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 175 from:
Bizhub C451
to:
&nbsp;
Changed lines 179-180 from:
Firmware\\
Upgrade
to:
13.4
Changed line 182 from:
380010
to:
380009
Changed line 184 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 186-187 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 192-204:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 211-222:

----

\\

[[#i7966]]

!!!7966: Printing without credit and zero stop issues are seen on some Konica Minolta devices.

Printing without credit and zero stop issues are seen on some Konica Minolta devices (e.g. Bizhhub Cxx4e series, Bizhub 4050, Bizhub C3350) after upgrading to 15.3 (Build 34420) OR 15.3 (Build 34230).

We will update this page with further information when more details are available.
January 22, 2016, at 07:25 AM by 203.222.91.204 -
Changed lines 27-28 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 30 from:
[[#i7717|Hotfix Available]]
to:
15.3 (Build 34420)
Changed line 214 from:
There is a hotfix available for this issue - please email mailto:support@papercut.com to obtain this build.
to:
A fix for this bug was included in PaperCut MF 15.3 (Build 34420).
January 08, 2016, at 05:22 AM by 203.222.91.204 -
Changed line 30 from:
[[#i7717|Fix Available]]
to:
[[#i7717|Hotfix Available]]
December 24, 2015, at 12:53 AM by josh - Added hotfix details and fix to KB
Changed line 30 from:
[[#i7717|Fix Pending]]
to:
[[#i7717|Fix Available]]
Added line 214:
There is a hotfix available for this issue - please email mailto:support@papercut.com to obtain this build.
December 24, 2015, at 12:26 AM by timg - Added Issue 7717
Changed line 22 from:
4047
to:
7717
Changed line 24 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Some devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3 [[#i7717| More info...]]
Changed lines 26-28 from:
14.3
(:cell class=resolved :)
Resolved
to:
15.3 (Build 34230)
(:cell class=unresolved:)
Open
Changed line 30 from:
14.3 (Build 30615)
to:
[[#i7717|Fix Pending]]
Changed line 33 from:
3737
to:
4047
Changed line 35 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 41 from:
14.3
to:
14.3 (Build 30615)
Changed line 44 from:
3460
to:
3737
Changed line 46 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 48 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 52 from:
14.2.2
to:
14.3
Changed line 55 from:
3497
to:
3460
Changed line 57 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 59 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 66 from:
380001
to:
3497
Changed line 68 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 70 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 74 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 77 from:
380002
to:
380001
Changed line 79 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 81 from:
14.1 and earlier
to:
14.2
Changed line 85 from:
14.2
to:
14.2 (Build 28232)
Changed line 88 from:
380003
to:
380002
Changed line 90 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 99 from:
380004
to:
380003
Changed line 101 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 103-104 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 107-108 from:
Workaround\\
Available
to:
14.2
Changed line 110 from:
380005
to:
380004
Changed line 112 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 114-115 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 119-120 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 123 from:
380006
to:
380005
Changed line 125 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed line 127 from:
September 2013
to:
13.5 (Build 24862)
Changed lines 131-132 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 134 from:
380007
to:
380006
Changed line 136 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 138-139 from:
Bizhub C35\\
C36 &amp; C42
to:
September 2013
Changed line 146 from:
380008
to:
380007
Changed line 148 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 150-151 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 155-156 from:
13.4
to:
Firmware\\
Upgrade
Changed line 159 from:
380009
to:
380008
Changed line 161 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 163 from:
Bizhub C451
to:
&nbsp;
Changed lines 167-168 from:
Firmware\\
Upgrade
to:
13.4
Changed line 170 from:
380010
to:
380009
Changed line 172 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 174-175 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 180-192:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 201-216:

\\

[[#i7717]]

!!!7717: Some Konica Minolta devices unable to connect to the server with 'Error=3,Message=Duplicate Control' error after upgrading to 15.3.

When running PaperCut MF version 15.3 (Build 34230), some KM devices may no longer connect successfully. In the logs the following error will be displayed:\\
\\
@@Error: setApplicationDetails: error=3, message=Duplicate Control@@\\
\\
The temporary workaround is to uncheck the 'Enable self-association' feature under Devices -> [select device] -> External Device Settings -> Swipe Card -> Enable self-association with existing user accounts.


----

March 03, 2015, at 01:23 AM by 203.222.91.204 -
Changed lines 131-132 from:
Firmware upgrade
to:
Firmware\\
Upgrade
March 03, 2015, at 01:22 AM by 203.222.91.204 -
Changed line 131 from:
Waiting on Konica
to:
Firmware upgrade
March 03, 2015, at 01:22 AM by 203.222.91.204 -
Changed lines 128-129 from:
(:cell class=unresolved :)
Unresolved
to:
(:cell class=resolved :)
Resolved
Added lines 310-311:
Please upgrade the firmware and enable "Function Level 7" on the device to resolve the problem. Please contact support if you need help with "Function Level 7".
Added lines 314-315:
* '''3rd March 2015''' - Konica provides instructions to enable "Function Level 7" which will resolve this problem.
February 12, 2015, at 02:04 AM by 203.222.91.204 -
Changed lines 333-336 from:
Konica Minolta have now released firmware to resolve this issue. Please contact Konica Minolta for updated firmware.  The new firmware version for the C35 is [=A121-30G0-1500-05=] (but this may vary by region and device).

It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.  If you are running 4.x firmware and are seeing this issue you must 1) downgrade to the 3.x firmware and 2) Reset the device by performing a HD format from the device admin menu
.
to:
Konica Minolta have now released firmware to resolve this issue. Please contact Konica Minolta for updated firmware.  The new firmware version for the C35 is [=A121-30G0-1604-AA=] (but this may vary by region and device).
Changed line 22 from:
4044
to:
4047
Changed line 24 from:
Error showing device not supported error after upgrading to PaperCut 14.3. [[#i4044| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 30 from:
14.3 (Build 20615)
to:
14.3 (Build 30615)
Changed line 33 from:
4047
to:
3737
Changed line 35 from:
USB print jobs not working on some devices. [[#i4047| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 41 from:
14.3 (Build 20615)
to:
14.3
Changed line 44 from:
4047
to:
3460
Changed line 46 from:
Users can now log in to 'Page Scope Web Connection'. [[#i4047| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 48 from:
14.3
to:
C3350, C3850 - 14.2 and earlier
Changed line 52 from:
14.3
to:
14.2.2
Changed line 55 from:
3460
to:
3497
Changed line 57 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 59 from:
C3350, C3850 - 14.2 and earlier
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 66 from:
3497
to:
380001
Changed line 68 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 70 from:
Bizhub 951PRO - 14.2 and earlier
to:
14.2
Changed line 74 from:
14.2.2
to:
14.2 (Build 28232)
Changed line 77 from:
380001
to:
380002
Changed line 79 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 81 from:
14.2
to:
14.1 and earlier
Changed line 85 from:
14.2 (Build 28232)
to:
14.2
Changed line 88 from:
380002
to:
380003
Changed line 90 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed line 99 from:
380003
to:
380004
Changed line 101 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 103-104 from:
14.1 and earlier
to:
Bizhub\\
C654e
Changed lines 108-109 from:
14.2
to:
Workaround\\
Available
Changed line 112 from:
380004
to:
380005
Changed line 114 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed lines 116-117 from:
Bizhub\\
C654e
to:
13.5 (Build 24862)
Changed lines 120-121 from:
Workaround\\
Available
to:
13.5 (Build 25126)
Changed line 123 from:
380005
to:
380006
Changed line 125 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 127-129 from:
13.5 (Build 24862)
(:cell class=resolved :)
Resolved
to:
September 2013
(:cell class=unresolved :)
Unresolved
Changed line 131 from:
13.5 (Build 25126)
to:
Waiting on Konica
Changed line 134 from:
380006
to:
380007
Changed line 136 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 138-140 from:
September 2013
(:cell class=unresolved
:)
Unresolved
to:
Bizhub C35\\
C36 &amp; C42
(
:cell class=resolved :)
Resolved
Changed lines 143-144 from:
Waiting on Konica
to:
Firmware\\
Upgrade
Changed line 147 from:
380007
to:
380008
Changed line 149 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed lines 151-152 from:
Bizhub C35\\
C36
&amp; C42
to:
&nbsp;
Changed lines 155-156 from:
Firmware\\
Upgrade
to:
13.4
Changed line 158 from:
380008
to:
380009
Changed line 160 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed line 162 from:
&nbsp;
to:
Bizhub C451
Changed lines 166-167 from:
13.4
to:
Firmware\\
Upgrade
Changed line 170 from:
380009
to:
380010
Changed line 172 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Panel freezes on newer devices [[#i380010| More info...]]
Changed lines 174-175 from:
Bizhub C451
to:
C754, C454,\\
C364 &amp; C224
Deleted lines 180-192:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Deleted lines 190-198:
[[#i4044]]
!!!4044: Error showing device not supported error after PaperCut upgrade
An error would be displayed for devices outside of the European and Asia Pacific regions and that support OpenAPI 4.x and that do not support the iOption web browser.

A fix is available from support.

----
\\

Changed line 192 from:
!!!4047: USB print jobs not working on some devices
to:
!!!4047: USB print jobs not working on some devices ''(resolved in 14.3.30615)''
Changed lines 195-196 from:
A fix is available from support.
to:
Resolved in 14.3.30615
December 16, 2014, at 05:52 AM by 203.222.91.204 -
Changed line 28 from:
Fix available
to:
Resolved
Added line 30:
14.3 (Build 20615)
Changed line 39 from:
Fix available
to:
Resolved
Changed line 41 from:
to:
14.3 (Build 20615)
Changed line 49 from:
Fix available
to:
Resolved
December 15, 2014, at 07:31 AM by matt - Add latest issues.
Changed line 22 from:
3737/3715
to:
4044
Changed line 24 from:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
to:
Error showing device not supported error after upgrading to PaperCut 14.3. [[#i4044| More info...]]
Changed line 26 from:
14.2 and earlier
to:
14.3
Changed line 28 from:
Resolved
to:
Fix available
Deleted line 29:
14.3
Changed line 32 from:
3460
to:
4047
Changed line 34 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
USB print jobs not working on some devices. [[#i4047| More info...]]
Changed line 36 from:
C3350, C3850 - 14.2 and earlier
to:
14.3
Changed line 38 from:
Resolved
to:
Fix available
Changed line 40 from:
14.2.2
to:
Changed line 43 from:
3497
to:
4047
Changed line 45 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i4047| More info...]]
Changed line 47 from:
Bizhub 951PRO - 14.2 and earlier
to:
14.3
Changed line 49 from:
Resolved
to:
Fix available
Changed line 51 from:
14.2.2
to:
14.3
Changed line 54 from:
380001
to:
3460
Changed line 56 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 58 from:
14.2
to:
C3350, C3850 - 14.2 and earlier
Changed line 62 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 65 from:
380002
to:
3497
Changed line 67 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 69 from:
14.1 and earlier
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 73 from:
14.2
to:
14.2.2
Changed line 76 from:
380003
to:
380001
Changed line 78 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 80 from:
14.1 and earlier
to:
14.2
Changed line 84 from:
14.2
to:
14.2 (Build 28232)
Changed line 87 from:
380004
to:
380002
Changed line 89 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed lines 91-92 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 95-96 from:
Workaround\\
Available
to:
14.2
Changed line 98 from:
380005
to:
380003
Changed line 100 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed line 102 from:
13.5 (Build 24862)
to:
14.1 and earlier
Changed line 106 from:
13.5 (Build 25126)
to:
14.2
Changed line 109 from:
380006
to:
380004
Changed line 111 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 113-115 from:
September 2013
(:cell class=unresolved :)
Unresolved
to:
Bizhub\\
C654e
(:cell class=resolved :)
Resolved
Changed lines 118-119 from:
Waiting on Konica
to:
Workaround\\
Available
Changed line 122 from:
380007
to:
380005
Changed line 124 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed lines 126-127 from:
Bizhub C35\\
C36 &amp; C42
to:
13.5 (Build 24862)
Changed lines 130-131 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 133 from:
380008
to:
380006
Changed line 135 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 137-139 from:
&nbsp;
(:cell class=resolved :)
Resolved
to:
September 2013
(:cell class=unresolved :)
Unresolved
Changed line 141 from:
13.4
to:
Waiting on Konica
Changed line 144 from:
380009
to:
380007
Changed line 146 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 148-149 from:
Bizhub C451
to:
Bizhub C35\\
C36 &amp; C42
Changed line 157 from:
380010
to:
380008
Changed line 159 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed lines 161-162 from:
C754, C454,\\
C364
&amp; C224
to:
&nbsp;
Added lines 165-175:
13.4
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380009
(:cell class=description :)
"Cannot connect to server" Error [[#i380009| More info...]]
(:cell :)
Bizhub C451
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 178-190:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Changed lines 201-206 from:
[[#i3737]]
!!!3737: Users can now log in to 'Page Scope Web Connection' - ''(resolved in 14.3, see below)''
In addition to
the administrator, PaperCut users are able to login to the web interface using their credentials. Simultaneous web logins to the copier when the device is in use are not allowed.

The fix has been released publicly in version 14.3 (Build 29819)
.
to:
[[#i4044]]
!!!4044: Error showing device not supported error after PaperCut upgrade
An error would be displayed for devices outside of
the European and Asia Pacific regions and that support OpenAPI 4.x and that do not support the iOption web browser.

A fix is available from support
.
Changed lines 210-216 from:
[[#i3460]]
!!!3460: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''

Some customers with newer Konica Minolta 'Venus' series devices (C3350, C3850) have reported that multi-page FAX jobs do not get processed in full. Only the first page of the fax is sent correctly. Single page faxing is unaffected. The issue is limited to logins with unrestricted accounts only.

PaperCut MF 14.2.2 contains a workaround for this situation
.
to:
[[#i4047]]
!!!4047: USB print jobs not working on some devices
On some older KM
devices, the USB print jobs may not work after upgrading to PaperCut 14.3.

A fix is available from support
.
Deleted line 216:
Changed lines 219-225 from:
[[#i3497]]
!!!3497: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Customers on PRO series of devices, with self association enabled and using stand-alone self association screen may experience rejected logins.


PaperCut MF 14.2.2 contains a workaround for this situation
.
to:
[[#i3737]]
!!!3737: Users can now log in to 'Page Scope Web Connection' - ''(resolved in 14.3, see below)''
In addition to the administrator, PaperCut users are able to login to the web interface using their credentials. Simultaneous web logins to the copier when the device is in use are not allowed.

The fix has been released publicly in version 14.3 (Build 29819)
.
Deleted line 225:
Changed lines 228-232 from:
[[#i380001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly
in version 14.2 (Build 28232).
to:
[[#i3460]]
!!!3460: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''

Some customers with newer Konica Minolta 'Venus' series devices (C3350, C3850) have reported that multi-page FAX jobs do not get processed in full. Only the first page of the fax is sent correctly. Single page faxing is unaffected. The issue is limited to logins with unrestricted accounts only.

PaperCut MF 14.2.2 contains a workaround for this situation
.
Added lines 239-258:
[[#i3497]]
!!!3497: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Customers on PRO series of devices, with self association enabled and using stand-alone self association screen may experience rejected logins.


PaperCut MF 14.2.2 contains a workaround for this situation.

----

\\

[[#i380001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly in version 14.2 (Build 28232).

----

\\

Changed line 24 from:
Users can now log in to 'PageScope Web Connection'. [[#i3737| More info...]]
to:
Users can now log in to 'Page Scope Web Connection'. [[#i3737| More info...]]
Changed line 181 from:
!!!3737: Users can now log in to 'PageScope Web Connection' - ''(resolved in 14.3, see below)''
to:
!!!3737: Users can now log in to 'Page Scope Web Connection' - ''(resolved in 14.3, see below)''
Changed line 22 from:
3460
to:
3737/3715
Changed line 24 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
to:
Users can now log in to 'PageScope Web Connection'. [[#i3737| More info...]]
Changed line 26 from:
C3350, C3850 - 14.2 and earlier
to:
14.2 and earlier
Changed line 30 from:
14.2.2
to:
14.3
Changed line 33 from:
3497
to:
3460
Changed line 35 from:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 37 from:
Bizhub 951PRO - 14.2 and earlier
to:
C3350, C3850 - 14.2 and earlier
Changed line 44 from:
380001
to:
3497
Changed line 46 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
Changed line 48 from:
14.2
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 52 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 55 from:
380002
to:
380001
Changed line 57 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 59 from:
14.1 and earlier
to:
14.2
Changed line 63 from:
14.2
to:
14.2 (Build 28232)
Changed line 66 from:
380003
to:
380002
Changed line 68 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed line 77 from:
380004
to:
380003
Changed line 79 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed lines 81-82 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 85-86 from:
Workaround\\
Available
to:
14.2
Changed line 88 from:
380005
to:
380004
Changed line 90 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 92-93 from:
13.5 (Build 24862)
to:
Bizhub\\
C654e
Changed lines 97-98 from:
13.5 (Build 25126)
to:
Workaround\\
Available
Changed line 101 from:
380006
to:
380005
Changed line 103 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed lines 105-107 from:
September 2013
(:cell class=unresolved :)
Unresolved
to:
13.5 (Build 24862)
(:cell class=resolved :)
Resolved
Changed line 109 from:
Waiting on Konica
to:
13.5 (Build 25126)
Changed line 112 from:
380007
to:
380006
Changed line 114 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 116-119 from:
Bizhub C35\\
C36 &amp; C42
(
:cell class=resolved :)
Resolved
to:
September 2013
(:cell class=unresolved
:)
Unresolved
Changed lines 120-121 from:
Firmware\\
Upgrade
to:
Waiting on Konica
Changed line 123 from:
380008
to:
380007
Changed line 125 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 127-128 from:
&nbsp;
to:
Bizhub C35\\
C36
&amp; C42
Changed lines 132-133 from:
13.4
to:
Firmware\\
Upgrade
Changed line 136 from:
380009
to:
380008
Changed line 138 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed line 140 from:
Bizhub C451
to:
&nbsp;
Changed lines 144-145 from:
Firmware\\
Upgrade
to:
13.4
Changed line 147 from:
380010
to:
380009
Changed line 149 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed lines 151-152 from:
C754, C454,\\
C364 &amp; C224
to:
Bizhub C451
Added lines 157-169:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
Added lines 180-188:
[[#i3737]]
!!!3737: Users can now log in to 'PageScope Web Connection' - ''(resolved in 14.3, see below)''
In addition to the administrator, PaperCut users are able to login to the web interface using their credentials. Simultaneous web logins to the copier when the device is in use are not allowed.

The fix has been released publicly in version 14.3 (Build 29819).

----
\\

September 04, 2014, at 09:46 AM by 124.149.83.107 -
Changed line 24 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i380011| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i3460| More info...]]
Changed line 35 from:
Logins may fail on some PRO devices under some conditions.[[#i380012| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i3497| More info...]]
September 04, 2014, at 04:25 AM by 203.222.91.204 -
Changed line 22 from:
380001
to:
3460
Changed line 24 from:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
to:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i380011| More info...]]
Changed line 26 from:
14.2
to:
C3350, C3850 - 14.2 and earlier
Changed line 30 from:
14.2 (Build 28232)
to:
14.2.2
Changed line 33 from:
380002
to:
3497
Changed line 35 from:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
to:
Logins may fail on some PRO devices under some conditions.[[#i380012| More info...]]
Changed line 37 from:
14.1 and earlier
to:
Bizhub 951PRO - 14.2 and earlier
Changed line 41 from:
14.2
to:
14.2.2
Changed line 44 from:
380003
to:
380001
Changed line 46 from:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
to:
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
Changed line 48 from:
14.1 and earlier
to:
14.2
Changed line 52 from:
14.2
to:
14.2 (Build 28232)
Changed line 55 from:
380004
to:
380002
Changed line 57 from:
Error=9, Message=Fatal [[#i380004| More info...]]
to:
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
Changed lines 59-60 from:
Bizhub\\
C654e
to:
14.1 and earlier
Changed lines 63-64 from:
Workaround\\
Available
to:
14.2
Changed line 66 from:
380005
to:
380003
Changed line 68 from:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
to:
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
Changed line 70 from:
13.5 (Build 24862)
to:
14.1 and earlier
Changed line 74 from:
13.5 (Build 25126)
to:
14.2
Changed line 77 from:
380006
to:
380004
Changed line 79 from:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
to:
Error=9, Message=Fatal [[#i380004| More info...]]
Changed lines 81-83 from:
September 2013
(:cell class=unresolved :)
Unresolved
to:
Bizhub\\
C654e
(:cell class=resolved :)
Resolved
Changed lines 86-87 from:
Waiting on Konica
to:
Workaround\\
Available
Changed line 90 from:
380007
to:
380005
Changed line 92 from:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
to:
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
Changed lines 94-95 from:
Bizhub C35\\
C36 &amp; C42
to:
13.5 (Build 24862)
Changed lines 98-99 from:
Firmware\\
Upgrade
to:
13.5 (Build 25126)
Changed line 101 from:
380008
to:
380006
Changed line 103 from:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
to:
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
Changed lines 105-107 from:
&nbsp;
(:cell class=resolved :)
Resolved
to:
September 2013
(:cell class=unresolved :)
Unresolved
Changed line 109 from:
13.4
to:
Waiting on Konica
Changed line 112 from:
380009
to:
380007
Changed line 114 from:
"Cannot connect to server" Error [[#i380009| More info...]]
to:
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
Changed lines 116-117 from:
Bizhub C451
to:
Bizhub C35\\
C36 &amp; C42
Changed line 125 from:
380010
to:
380008
Changed line 127 from:
Panel freezes on newer devices [[#i380010| More info...]]
to:
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
Changed lines 129-130 from:
C754, C454,\\
C364
&amp; C224
to:
&nbsp;
Changed lines 133-134 from:
Firmware\\
Upgrade
to:
13.4
Changed line 136 from:
380011
to:
380009
Changed line 138 from:
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i380011| More info...]]
to:
"Cannot connect to server" Error [[#i380009| More info...]]
Changed line 140 from:
C3350, C3850 - 14.2 and earlier
to:
Bizhub C451
Changed lines 144-145 from:
14.2.2
to:
Firmware\\
Upgrade
Changed line 148 from:
380012
to:
380010
Changed line 150 from:
Logins may fail on some PRO devices under some conditions.[[#i380012| More info...]]
to:
Panel freezes on newer devices [[#i380010| More info...]]
Changed lines 152-153 from:
Bizhub 951PRO - 14.2 and earlier
to:
C754, C454,\\
C364 &amp; C224
Changed lines 157-158 from:
14.2.2
to:
Firmware\\
Upgrade
Deleted line 166:
Changed lines 169-173 from:
[[#i380001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly
in version 14.2 (Build 28232).
to:
[[#i3460]]
!!!3460: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''

Some customers with newer Konica Minolta 'Venus' series devices (C3350, C3850) have reported that multi-page FAX jobs do not get processed in full. Only the first page of the fax is sent correctly. Single page faxing is unaffected. The issue is limited to logins with unrestricted accounts only.

PaperCut MF 14.2.2 contains a workaround for this situation
.
Added lines 180-199:
[[#i3497]]
!!!3497: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Customers on PRO series of devices, with self association enabled and using stand-alone self association screen may experience rejected logins.


PaperCut MF 14.2.2 contains a workaround for this situation.

----

\\

[[#i380001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly in version 14.2 (Build 28232).

----

\\

Changed lines 339-345 from:
[[#i380011]]
!!!380011: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''

Some customers with newer Konica Minolta 'Venus' series devices (C3350, C3850) have reported that multi-page FAX jobs do not get processed in full. Only the first page of the fax is sent correctly. Single page faxing is unaffected. The issue is limited to logins with unrestricted accounts only.

PaperCut MF 14.2.2 contains a workaround for this situation.

to:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
Deleted lines 340-354:
\\

[[#i380012]]
!!!380012: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Customers on PRO series of devices, with self association enabled and using stand-alone self association screen may experience rejected logins.


PaperCut MF 14.2.2 contains a workaround for this situation.

----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
September 04, 2014, at 01:27 AM by 203.222.91.204 -
Changed line 143 from:
C3350, C3850
to:
C3350, C3850 - 14.2 and earlier
Changed line 154 from:
Bizhub 951PRO
to:
Bizhub 951PRO - 14.2 and earlier
September 04, 2014, at 01:23 AM by 203.222.91.204 -
Added lines 148-158:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380012
(:cell class=description :)
Logins may fail on some PRO devices under some conditions.[[#i380012| More info...]]
(:cell :)
Bizhub 951PRO
(:cell class=resolved :)
Resolved
(:cell :)
14.2.2
Deleted line 325:
Changed lines 328-334 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
[[#i380012]]
!!!380012: Logins may fail on some PRO devices under some conditions. ''(resolved in 14.2.2, see below)''
Customers on PRO series of devices, with self association enabled and using stand-alone self association screen may experience rejected logins.


PaperCut MF 14.2.2 contains a workaround for this situation.

Added lines 336-340:

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
September 04, 2014, at 01:17 AM by 203.222.91.204 -
Added lines 137-147:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380011
(:cell class=description :)
Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices.[[#i380011| More info...]]
(:cell :)
C3350, C3850
(:cell class=resolved :)
Resolved
(:cell :)
14.2.2
Changed lines 307-313 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
[[#i380011]]
!!!380011: Multi page FAX jobs may not complete correctly with unrestricted accounts on "Venus" series devices - ''(resolved in 14.2.2, see below)''

Some customers with newer Konica Minolta 'Venus' series devices (C3350, C3850) have reported that multi-page FAX jobs do not get processed in full. Only the first page of the fax is sent correctly. Single page faxing is unaffected. The issue is limited to logins with unrestricted accounts only.

PaperCut MF 14.2.2 contains a workaround for this situation.

Added lines 315-319:

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
August 27, 2014, at 11:26 PM by 203.222.91.204 -
Changed line 140 from:
Other known issues, not specific to the Konica Minolta OpenAPI Onboard App are covered in:
to:
Other known issues, not specific to the Konica Minolta `OpenAPI Onboard App are covered in:
August 27, 2014, at 11:26 PM by 203.222.91.204 -
Changed line 140 from:
Other known issues, not specific to the Xerox JBA/XSA Onboard solution are covered in:
to:
Other known issues, not specific to the Konica Minolta OpenAPI Onboard App are covered in:
August 27, 2014, at 11:24 PM by 203.222.91.204 -
Added lines 139-143:

Other known issues, not specific to the Xerox JBA/XSA Onboard solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

August 27, 2014, at 01:55 AM by 203.222.91.204 -
Changed line 143 from:
[[#i3860001]]
to:
[[#i380001]]
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[[#i3860002]]
to:
[[#i380002]]
Changed line 170 from:
[[#i3860003]]
to:
[[#i380003]]
Changed line 185 from:
[[#i3860004]]
to:
[[#i380004]]
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[[#i3860005]]
to:
[[#i380005]]
Changed line 215 from:
[[#i3860006]]
to:
[[#i380006]]
Changed line 234 from:
[[#i3860007]]
to:
[[#i380007]]
Changed line 255 from:
[[#i3860008]]
to:
[[#i380008]]
Changed line 268 from:
[[#i3860009]]
to:
[[#i380009]]
Changed line 282 from:
[[#i3860010]]
to:
[[#i380010]]
Changed line 83 from:
 September 2013
to:
September 2013
Changed line 83 from:
&nbsp;
to:
 September 2013
Changed line 87 from:
&nbsp;
to:
Waiting on Konica
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&nbsp;
to:
14.1 and earlier
Changed line 48 from:
&nbsp;
to:
14.1 and earlier
August 27, 2014, at 12:30 AM by 203.222.91.204 -
August 27, 2014, at 12:30 AM by 203.222.91.204 -
Changed lines 1-149 from:
(:title Known Issues with Konica Minolta OpenAPI Onboard App (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

This page is dedicated to issues past and present with the PaperCut MF Konica Minolta `OpenAPI Onboard App.  Other issues are covered in:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

!!! "Select All" button not shown when using standard UI when using PaperCut 14.2. ''(Resolved PaperCut MF 14.2 Build 28232 )''

The fix has been released publicly in version 14.2.28232.


!!!Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''

We have had reports from a number of customers about panel/device freezing on the following models.
* C3350
* C3850
* C4750

The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state. The issue affects only "standard"/native screen interface.
We are working with Konica Minolta to resolve this issue. The issue has been escalated with Konica Minolta Japan.

As a temporary workaround enable auto job release on login.
Contact support for a build to remedy this situation.


!!!i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
This issue affects some models, first seen on the 'Zeus' series. An attempt to login to the device may fail for up to a minute after a previous login. This only occurs when the previous user has performed a job.

The message on the screen is:
@@Unable to unlock device for use, please try again.@@

The server log may contain the following message from the device:
@@error: 21 - Login Error @@




!!! Konica Bizhub C654e - Error=9, Message=Fatal

We have had some customers report that sometimes these devices will report the following status in the Device Status area in the PaperCut web admin console, when setting up the device for the first time.

Started (with errors) \\
Error: changeAuthenticationSetting: error=9, message=Fatal

If you see this error during setup, the advice from Konica Minolta is to contact your KM dealer to check that the following setting is configured:

@@SW Switch setting number 43:\\
Set to Bit Assignment 00000011 / Hex Assignment 03@@

Please note that this setting change is performed within the tech rep mode interface and may require the KM dealer to do this.

!!! PaperCut MF 13.5.24862: Account selection fails on accounts with long account names and sub accounts

When upgrading to PaperCut MF 13.5.24862, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue.

* This has been officially resolved version 13.5.25126

!!! "Internal error" on login with PaperCut MF 13.4 on certain firmware versions of bizhub C35

When upgrading to PaperCut MF 13.4, users of certain firmware versions of the bizhub C35 will see an "Internal error" on the display. We have identified and addressed the issue. Please

* This has been officially resolved version 13.5.

!!! Welcome screen displays "Place the IC Card on the Authentication Device"

The welcome screen should display a message from PaperCut asking the user to authenticate. The exact message depends on the authentication methods enabled. Alternatively, it should display a user defined welcome message as per advanced config option ext-device-msg.welcome1 and ext-device-msg.welcome2.

On some newer devices with card reader enabled, the above welcome message by PaperCut get overwritten by "Place the IC Card on the Authentication Device".

!!!! Issue History:

* '''20th January 2013''' - Konica has indicated they have plan to aim to release firmware fixes in February.

* '''1st October 2013''' - Konica is preparing a firmware update to resolve this issue. No ETA given yet.

* '''09th September 2013''' - Issue raised with Konica.

!!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''

We have had reports from a number of customers receiving the following error on the Bizhub C35, 36 and 42 MFPs.

@@setAccountMapConfiguration - Account Map Setting more than MAX support@@

We have analyzed these cases and determined that the issue is within the MFP firmware.

We worked with Konica Minolta to determine that this is an issue with the "`OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan.

Konica Minolta have now released firmware to resolve this issue. Please contact Konica Minolta for updated firmware.  The new firmware version for the C35 is [=A121-30G0-1500-05=] (but this may vary by region and device).

It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.  If you are running 4.x firmware and are seeing this issue you must 1) downgrade to the 3.x firmware and 2) Reset the device by performing a HD format from the device admin menu.

!!!! Issue History:

* '''5th March 2014''' - Konica Minolta have released a maintenance firmware to resolve this issue.  Please contact Konica-Minolta for an updated firmware.

* '''26th September 2013''' - Konica Japan is preparing a bug fix release but cannot give an ETA yet.

* '''27th June 2013''' - Konica Japan issued a firmware update that was thought to resolve the issue.  However testing by local Konica Minolta found the problem still exists.  They continue to work with Konica Minolta Japan on resolving the issue.

* '''30th May 2013''' - After reviewing the issue the local Konica Minolta representative confirmed this issue is reproducible with the `OpenAPI 4.0 firmware for these devices.  It is recommended to use the firmware version prior to the `OpenAPI 4.0 firmware release.  They have escalated the issue to Japan for resolution.

* '''April 2013''' - After analysis of the issue we believed that this was a firmware issue with these devices.  PaperCut does not see any problems like this with the larger MFP range.  We escalated the issue to our local Konica Minolta contact.

* '''March 2013''' - We started getting an increased number of reports to this issue, particularly when user are running or have upgraded to the "Step 3" firmware.

* '''Late 2012/2013''' - We received occaisional reports of this error from customers.  Usually a firmware reinstall or a reset to factory defaults would resolve the problem.

!!! `PageScope Box Operator PC software does not work when PaperCut installed

When any `OpenAPI authentication application is installed (e.g. PaperCut) the PC software used for `PageScope Box Operator does not function as expected.  We've been told by Konica-Minolta that this is expected because the `PageScope Box Operator PC software does not support this.  This is a limitation of the device and this software.

The Box Operator functionality is still available to the user's, however they must use the device's web browser interface to Box Operator features.

!!! Problem using Konica-Minolta TWAIN scanner driver version 4.007

When PaperCut is connected to the Konica-Minolta MFP, the TWAIN scanner driver version 4.007 does not work properly.  When trying to use the scan from a connected PC or workstation either an authentication screen appears or an error is displayed.

This worked correctly with previous versions of the scanner driver version.

PaperCut is working with Konica-Minolta on this issue, and it has been escalated to Konica Minolta Japan for investigation.

* '''1st October 2013''' - PaperCut MF 13.4 contains a workaround for the situation -- please refer to the manual under section 4.5, "Host-based authentication".

* '''1st July 2013''' - Feedback from Konica-Minolta Japan is that they are still working on the issue trying to determine the root cause.

* '''29th May 2013''' - Issue raised with local Konica-Minolta representatives and they can reproduce the issue, and have escalated it to Japan for further investigation.

* '''27th May 2013''' - Issue raised to us by Konica-Minolta UK representatives.

!!!''21 November 2012'' - "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''

It has been reported to PaperCut Software that C451 multifunction devices may display the following behaviour:
* User logs into the PaperCut App on the device
* User releases jobs
* User logs out
* A second user attempts to login; after a significant delay "Cannot connect to server" will be displayed
Investigation by the involved reseller has determined that this issue can be resolved by deploying the latest "special" firmware from Konica Minolta to the affected C451 devices.

!!!''19 November 2012'' - Panel freezes on newer devices - ''(resolved by firmware update, see below)''

Multiple customers with newer Konica Minolta devices (C754, C454, C364, C224) have reported that the touch screen panel can become unresponsive, necessitating a reboot of the device to restore functionality. Konica Minolta have a new "special" firmware to address this issue, which would affect many `OpenAPI apps.


!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

to:
(:title Known Issues with the Konica Minolta OpenAPI Onboard App (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|support]].

Changed lines 6-138 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380001
(:cell class=description :)
"Select All" button not shown when using standard UI. [[#i380001| More info...]]
(:cell :)
14.2
(:cell class=resolved :)
Resolved
(:cell :)
14.2 (Build 28232)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380002
(:cell class=description :)
Panel freezes on newer devices after using print release. [[#i380002| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
14.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380003
(:cell class=description :)
i-Option Device unlock may fail under certain conditions. [[#i380003| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
14.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380004
(:cell class=description :)
Error=9, Message=Fatal [[#i380004| More info...]]
(:cell :)
Bizhub\\
C654e
(:cell class=resolved :)
Resolved
(:cell :)
Workaround\\
Available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380005
(:cell class=description :)
Account selection fails on accounts with long account names and sub accounts. [[#i380005| More info...]]
(:cell :)
13.5 (Build 24862)
(:cell class=resolved :)
Resolved
(:cell :)
13.5 (Build 25126)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380006
(:cell class=description :)
Welcome screen displays "Place the IC Card on the Authentication Device" [[#i380006| More info...]]
(:cell :)
&nbsp;
(:cell class=unresolved :)
Unresolved
(:cell :)
&nbsp;
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380007
(:cell class=description :)
Error 'Account Map Setting more than MAX support' [[#i380007| More info...]]
(:cell :)
Bizhub C35\\
C36 &amp; C42
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380008
(:cell class=description :)
Problem using Konica-Minolta TWAIN scanner driver version 4.007 [[#i380008| More info...]]
(:cell :)
&nbsp;
(:cell class=resolved :)
Resolved
(:cell :)
13.4
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380009
(:cell class=description :)
"Cannot connect to server" Error [[#i380009| More info...]]
(:cell :)
Bizhub C451
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
380010
(:cell class=description :)
Panel freezes on newer devices [[#i380010| More info...]]
(:cell :)
C754, C454,\\
C364 &amp; C224
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Upgrade
(:tableend:)

Added lines 140-292:

\\

[[#i3860001]]
!!!380001: "Select All" button not shown when using standard UI when using PaperCut 14.2.

The fix has been released publicly in version 14.2 (Build 28232).

----

\\

[[#i3860002]]
!!!380002: Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''

We have had reports from a number of customers about panel/device freezing on the following models.
* C3350
* C3850
* C4750

The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state. The issue affects only "standard"/native screen interface.
We are working with Konica Minolta to resolve this issue. The issue has been escalated with Konica Minolta Japan.

As a temporary workaround enable auto job release on login.
Contact support for a build to remedy this situation.

----

\\

[[#i3860003]]
!!!380003: i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''

This issue affects some models, first seen on the 'Zeus' series. An attempt to login to the device may fail for up to a minute after a previous login. This only occurs when the previous user has performed a job.

The message on the screen is:
@@Unable to unlock device for use, please try again.@@

The server log may contain the following message from the device:
@@error: 21 - Login Error @@

----

\\

[[#i3860004]]
!!!380004: Konica Bizhub C654e - Error=9, Message=Fatal

We have had some customers report that sometimes these devices will report the following status in the Device Status area in the PaperCut web admin console, when setting up the device for the first time.

Started (with errors) \\
Error: changeAuthenticationSetting: error=9, message=Fatal

If you see this error during setup, the advice from Konica Minolta is to contact your KM dealer to check that the following setting is configured:

@@SW Switch setting number 43:\\
Set to Bit Assignment 00000011 / Hex Assignment 03@@

Please note that this setting change is performed within the tech rep mode interface and may require the KM dealer to do this.

----

\\

[[#i3860005]]
!!!380005: Account selection fails on accounts with long account names and sub accounts on PaperCut MF 13.5 (Build 24862)

When upgrading to PaperCut MF 13.5 (Build 24862), users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue.

* This has been officially resolved version 13.5 (Build 25126)

----

\\

[[#i3860006]]
!!!380006: Welcome screen displays "Place the IC Card on the Authentication Device"

The welcome screen should display a message from PaperCut asking the user to authenticate. The exact message depends on the authentication methods enabled. Alternatively, it should display a user defined welcome message as per advanced config option ext-device-msg.welcome1 and ext-device-msg.welcome2.

On some newer devices with card reader enabled, the above welcome message by PaperCut get overwritten by "Place the IC Card on the Authentication Device".

!!!! Issue History:

* '''20th January 2014''' - Konica has indicated they have plan to aim to release firmware fixes in February.

* '''1st October 2013''' - Konica is preparing a firmware update to resolve this issue. No ETA given yet.

* '''09th September 2013''' - Issue raised with Konica.

----

\\

[[#i3860007]]
!!!380007: Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''

We have had reports from a number of customers receiving the following error on the Bizhub C35, 36 and 42 MFPs.

@@setAccountMapConfiguration - Account Map Setting more than MAX support@@

We have analyzed these cases and determined that the issue is within the MFP firmware.

We worked with Konica Minolta to determine that this is an issue with the "`OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan.

Konica Minolta have now released firmware to resolve this issue. Please contact Konica Minolta for updated firmware.  The new firmware version for the C35 is [=A121-30G0-1500-05=] (but this may vary by region and device).

It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.  If you are running 4.x firmware and are seeing this issue you must 1) downgrade to the 3.x firmware and 2) Reset the device by performing a HD format from the device admin menu.

Please contact Konica-Minolta for an updated firmware.

----

\\

[[#i3860008]]
!!!380008: Problem using Konica-Minolta TWAIN scanner driver version 4.007

When PaperCut is connected to the Konica-Minolta MFP, the TWAIN scanner driver version 4.007 does not work properly.  When trying to use the scan from a connected PC or workstation either an authentication screen appears or an error is displayed.

This worked correctly with previous versions of the scanner driver version.

PaperCut MF 13.4 contains a workaround for the situation -- please refer to the manual under section 4.5, "Host-based authentication".

----

\\

[[#i3860009]]
!!!380009: "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''

It has been reported to PaperCut Software that C451 multifunction devices may display the following behaviour:
* User logs into the PaperCut App on the device
* User releases jobs
* User logs out
* A second user attempts to login; after a significant delay "Cannot connect to server" will be displayed
Investigation by the involved reseller has determined that this issue can be resolved by deploying the latest "special" firmware from Konica Minolta to the affected C451 devices.

----

\\

[[#i3860010]]
!!!380010: Panel freezes on newer devices - ''(resolved by firmware update, see below)''

Multiple customers with newer Konica Minolta devices (C754, C454, C364, C224) have reported that the touch screen panel can become unresponsive, necessitating a reboot of the device to restore functionality. Konica Minolta have a new "special" firmware to address this issue, which would affect many `OpenAPI apps.

----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
Changed lines 80-81 from:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''
to:
!!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''
Changed lines 110-111 from:
!! `PageScope Box Operator PC software does not work when PaperCut installed
to:
!!! `PageScope Box Operator PC software does not work when PaperCut installed
Changed lines 116-117 from:
!! Problem using Konica-Minolta TWAIN scanner driver version 4.007
to:
!!! Problem using Konica-Minolta TWAIN scanner driver version 4.007
Changed lines 132-133 from:
!!''21 November 2012'' - "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''
to:
!!!''21 November 2012'' - "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''
Changed lines 141-142 from:
!!''19 November 2012'' - Panel freezes on newer devices - ''(resolved by firmware update, see below)''
to:
!!!''19 November 2012'' - Panel freezes on newer devices - ''(resolved by firmware update, see below)''
Changed lines 14-15 from:
!!Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''
to:
!!!Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''
Changed line 28 from:
!!i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
to:
!!!i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
Changed lines 40-41 from:
!! Konica Bizhub C654e - Error=9, Message=Fatal
to:
!!! Konica Bizhub C654e - Error=9, Message=Fatal
Changed lines 54-55 from:
!! PaperCut MF 13.5.24862: Account selection fails on accounts with long account names and sub accounts
to:
!!! PaperCut MF 13.5.24862: Account selection fails on accounts with long account names and sub accounts
Changed lines 60-61 from:
!! "Internal error" on login with PaperCut MF 13.4 on certain firmware versions of bizhub C35
to:
!!! "Internal error" on login with PaperCut MF 13.4 on certain firmware versions of bizhub C35
Changed lines 66-67 from:
!! Welcome screen displays "Place the IC Card on the Authentication Device"
to:
!!! Welcome screen displays "Place the IC Card on the Authentication Device"
Changed lines 9-10 from:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. ''(Resolved PaperCut MF 14.2 Build 28232 )''
to:
!!! "Select All" button not shown when using standard UI when using PaperCut 14.2. ''(Resolved PaperCut MF 14.2 Build 28232 )''
Changed lines 27-42 from:
!!!! Issue History:
* '''19 June 2014'''  - Resolved in version 14.2.

* '''4 June 2014'''  - PaperCut are preparing a fix build to remedy this issue.

* '''3 June 2014'''  - PaperCut are testing a possible workaround for the problem.

* '''26 May 2014''' - Escalate with Konica Minolta Japan.

* '''14 May 2014''' - Analyse and confirm extent of the issue. Replicated by Konica Minolta NZ.

* '''May 2014''' - Increased instances of reports of instability/locking up.

* '''Apr 2014''' - Initial report of instability/locking up on the device models above.

to:
Changed lines 9-11 from:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. (Resolved PaperCut MF 14.2 Build 28232 - July 17 2014)

to:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. ''(Resolved PaperCut MF 14.2 Build 28232 )''

The fix has been released publicly in version 14.2.28232.


Changed lines 50-52 from:
Contact support for a build to remedy this situation.

to:


Changed line 41 from:
!!i-Option Device unlock may fail under certain conditions.
to:
!!i-Option Device unlock may fail under certain conditions. ''(Resolved in 14.2)''
July 23, 2014, at 12:12 AM by 203.222.91.204 -
Changed lines 9-11 from:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. "Resolved PaperCut MF 14.2 (Build 28232 July 17 2014)"

to:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. (Resolved PaperCut MF 14.2 Build 28232 - July 17 2014)

July 23, 2014, at 12:11 AM by 203.222.91.204 -
Changed lines 9-13 from:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2.

A fix for this issue is available by contacting support@papercut.com. The fix will be released publicly with the next version of PaperCut.


to:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2. "Resolved PaperCut MF 14.2 (Build 28232 July 17 2014)"

Added lines 9-13:
!! "Select All" button not shown when using standard UI when using PaperCut 14.2.

A fix for this issue is available by contacting support@papercut.com. The fix will be released publicly with the next version of PaperCut.

June 27, 2014, at 04:49 AM by amir - remove reference to fix in papercut for "fatal" problem as it's not us that controls this
Changed lines 50-51 from:
!! Konica Bizhub C654e - Error=9, Message=Fatal ''(Resolved in version 14.0)''
to:
!! Konica Bizhub C654e - Error=9, Message=Fatal
Deleted lines 63-64:
A fix for this issue has also been included in the 14.0 release of PaperCut MF
June 19, 2014, at 07:23 AM by 203.222.113.44 -
Changed lines 9-10 from:
!!Panel freezes on newer devices after using print release.
to:
!!Panel freezes on newer devices after using print release. ''(Resolved in version 14.2)''
Changed lines 23-24 from:
* '''19 June 2014'''  - Resolved in 14.2.
to:
* '''19 June 2014'''  - Resolved in version 14.2.
June 19, 2014, at 07:21 AM by 203.222.113.44 -
Added lines 23-24:
* '''19 June 2014'''  - Resolved in 14.2.
Changed lines 20-21 from:
to:
Contact support for a build to remedy this situation.
Changed lines 23-24 from:
to:
* '''4 June 2014'''  - PaperCut are preparing a fix build to remedy this issue.
June 03, 2014, at 04:01 AM by Tim Bentley - Added progress on c series freezing issue.
Added lines 22-24:

* '''3 June 2014'''  - PaperCut are testing a possible workaround for the problem.

May 28, 2014, at 12:54 AM by amir - Wording update on unlock failure issue
Changed lines 32-33 from:
This issue affects some models (seen on 'Zeus' series) where an unlock of the device may fail for about a minute after another user has performed a job and logged out.
to:
This issue affects some models, first seen on the 'Zeus' series. An attempt to login to the device may fail for up to a minute after a previous login. This only occurs when the previous user has performed a job.
Changed line 37 from:
The log may contain a message from the device as follows:
to:
The server log may contain the following message from the device:
Changed lines 40-42 from:
Contact support for a build that should remedy this situation.

to:
Contact support for a build to remedy this situation.

May 27, 2014, at 12:54 AM by 203.222.91.204 -
Added lines 19-20:
As a temporary workaround enable auto job release on login.
May 27, 2014, at 12:35 AM by 203.222.91.204 -
Added lines 29-40:
!!i-Option Device unlock may fail under certain conditions.
This issue affects some models (seen on 'Zeus' series) where an unlock of the device may fail for about a minute after another user has performed a job and logged out.

The message on the screen is:
@@Unable to unlock device for use, please try again.@@

The log may contain a message from the device as follows:
@@error: 21 - Login Error @@

Contact support for a build that should remedy this situation.

May 26, 2014, at 12:36 AM by 203.222.91.204 -
Changed line 16 from:
The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state.
to:
The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state. The issue affects only "standard"/native screen interface.
May 26, 2014, at 12:35 AM by 203.222.91.204 -
Added lines 9-28:
!!Panel freezes on newer devices after using print release.

We have had reports from a number of customers about panel/device freezing on the following models.
* C3350
* C3850
* C4750

The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state.
We are working with Konica Minolta to resolve this issue. The issue has been escalated with Konica Minolta Japan.

!!!! Issue History:
* '''26 May 2014''' - Escalate with Konica Minolta Japan.

* '''14 May 2014''' - Analyse and confirm extent of the issue. Replicated by Konica Minolta NZ.

* '''May 2014''' - Increased instances of reports of instability/locking up.

* '''Apr 2014''' - Initial report of instability/locking up on the device models above.

Changed lines 136-155 from:
!!''23 May 2014'' - Panel freezes on newer devices after using print release.

We have had reports from a number of customers about panel/device freezing on the following models.
* C3350
* C3850
* C4750

The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state.
We are working with Konica Minolta to resolve this issue. The issue has been escalated with Konica Minolta Japan.

!!!! Issue History:
* '''26 May 2014''' - Escalate with Konica Minolta Japan.

* '''14 May 2014''' - Analyse and confirm extent of the issue. Replicated by Konica Minolta NZ.

* '''May 2014''' - Increased instances of reports of instability/locking up.

* '''Apr 2014''' - Initial report of instability/locking up on the device models above.

to:
May 25, 2014, at 10:40 PM by 203.222.91.204 -
Added lines 116-135:
!!''23 May 2014'' - Panel freezes on newer devices after using print release.

We have had reports from a number of customers about panel/device freezing on the following models.
* C3350
* C3850
* C4750

The instability occurs after visiting and exiting the print release application. After occurring the device usually requires reboot to return to operational/responsive state.
We are working with Konica Minolta to resolve this issue. The issue has been escalated with Konica Minolta Japan.

!!!! Issue History:
* '''26 May 2014''' - Escalate with Konica Minolta Japan.

* '''14 May 2014''' - Analyse and confirm extent of the issue. Replicated by Konica Minolta NZ.

* '''May 2014''' - Increased instances of reports of instability/locking up.

* '''Apr 2014''' - Initial report of instability/locking up on the device models above.

Changed lines 51-52 from:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42
to:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved with firmware upgrade)''
Changed lines 59-60 from:
We worked with Konica Minolta to determine that this is an issue with the "`OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan for resolution.
to:
We worked with Konica Minolta to determine that this is an issue with the "`OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan.

Konica Minolta have now released firmware to resolve this issue. Please contact Konica Minolta for updated firmware.  The new firmware version for the C35 is [=A121-30G0-1500-05=] (but this may vary by region and device)
.
Added lines 67-68:
* '''5th March 2014''' - Konica Minolta have released a maintenance firmware to resolve this issue.  Please contact Konica-Minolta for an updated firmware.
January 28, 2014, at 09:47 PM by TimG - Noted as per Matt that Konica error 9 is resolved in 14.0
Changed lines 9-10 from:
!! Konica Bizhub C654e - Error=9, Message=Fatal
to:
!! Konica Bizhub C654e - Error=9, Message=Fatal ''(Resolved in version 14.0)''
Added lines 23-24:
A fix for this issue has also been included in the 14.0 release of PaperCut MF
January 28, 2014, at 02:13 AM by TimG - Edited line break
Changed lines 18-19 from:
@@SW Switch setting number 43:\\Set to Bit Assignment 00000011 / Hex Assignment 03@@
to:
@@SW Switch setting number 43:\\
Set to Bit Assignment 00000011 / Hex Assignment 03@@
January 28, 2014, at 01:02 AM by TimG - Added Error 9 info
Added lines 9-21:
!! Konica Bizhub C654e - Error=9, Message=Fatal

We have had some customers report that sometimes these devices will report the following status in the Device Status area in the PaperCut web admin console, when setting up the device for the first time.

Started (with errors) \\
Error: changeAuthenticationSetting: error=9, message=Fatal

If you see this error during setup, the advice from Konica Minolta is to contact your KM dealer to check that the following setting is configured:

@@SW Switch setting number 43:\\Set to Bit Assignment 00000011 / Hex Assignment 03@@

Please note that this setting change is performed within the tech rep mode interface and may require the KM dealer to do this.

January 28, 2014, at 12:40 AM by TimG - Removed 'please' dangling at end of line
Changed lines 11-12 from:
When upgrading to PaperCut MF 13.5.24862, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue. Please
to:
When upgrading to PaperCut MF 13.5.24862, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue.
Added lines 29-30:
* '''20th January 2013''' - Konica has indicated they have plan to aim to release firmware fixes in February.
Changed lines 43-44 from:
It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.
to:
It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.  If you are running 4.x firmware and are seeing this issue you must 1) downgrade to the 3.x firmware and 2) Reset the device by performing a HD format from the device admin menu.
Changed lines 9-16 from:
!! PaperCut MF 13.5: Account selection fails on accounts with long account names and sub accounts

When upgrading to PaperCut MF 13.5, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue. Please

* Refrain from upgrading to version 13.5 if not needed otherwise.

* If you need the upgrade, contact support to receive a temporary intermediate update for this version that will address the issue.

to:
!! PaperCut MF 13.5.24862: Account selection fails on accounts with long account names and sub accounts

When upgrading to PaperCut MF 13.5.24862, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue. Please

* This has been officially resolved version 13.5.25126
Deleted lines 18-21:
* Refrain from upgrading to version 13.4 if not needed otherwise.

* If you need the upgrade, contact support to receive a temporary intermediate update for this version that will address the issue.

Added lines 9-16:
!! PaperCut MF 13.5: Account selection fails on accounts with long account names and sub accounts

When upgrading to PaperCut MF 13.5, users with accounts with long names and having sub accounts may not be able to charge to some of those account. We have identified and addressed the issue. Please

* Refrain from upgrading to version 13.5 if not needed otherwise.

* If you need the upgrade, contact support to receive a temporary intermediate update for this version that will address the issue.

Changed lines 25-26 from:
* This will be officially resolved in the upcoming version 13.5.
to:
* This has been officially resolved version 13.5.
Added lines 71-72:
* '''1st October 2013''' - PaperCut MF 13.4 contains a workaround for the situation -- please refer to the manual under section 4.5, "Host-based authentication".
Added lines 19-24:
!! Welcome screen displays "Place the IC Card on the Authentication Device"

The welcome screen should display a message from PaperCut asking the user to authenticate. The exact message depends on the authentication methods enabled. Alternatively, it should display a user defined welcome message as per advanced config option ext-device-msg.welcome1 and ext-device-msg.welcome2.

On some newer devices with card reader enabled, the above welcome message by PaperCut get overwritten by "Place the IC Card on the Authentication Device".

Deleted lines 30-41:
!! Welcome screen displays "Place the IC Card on the Authentication Device"

The welcome screen should display a message from PaperCut asking the user to authenticate. The exact message depends on the authentication methods enabled. Alternatively, it should display a user defined welcome message as per advanced config option ext-device-msg.welcome1 and ext-device-msg.welcome2.

On some newer devices with card reader enabled, the above welcome message by PaperCut get overwritten by "Place the IC Card on the Authentication Device".

!!!! Issue History:

* '''1st October 2013''' - Konica is preparing a firmware update to resolve this issue. No ETA given yet.

* '''09th September 2013''' - Issue raised with Konica.

Added lines 9-24:
!! "Internal error" on login with PaperCut MF 13.4 on certain firmware versions of bizhub C35

When upgrading to PaperCut MF 13.4, users of certain firmware versions of the bizhub C35 will see an "Internal error" on the display. We have identified and addressed the issue. Please

* Refrain from upgrading to version 13.4 if not needed otherwise.

* If you need the upgrade, contact support to receive a temporary intermediate update for this version that will address the issue.

* This will be officially resolved in the upcoming version 13.5.

!!!! Issue History:

* '''1st October 2013''' - Konica is preparing a firmware update to resolve this issue. No ETA given yet.

* '''09th September 2013''' - Issue raised with Konica.

Added lines 9-20:
!! Welcome screen displays "Place the IC Card on the Authentication Device"

The welcome screen should display a message from PaperCut asking the user to authenticate. The exact message depends on the authentication methods enabled. Alternatively, it should display a user defined welcome message as per advanced config option ext-device-msg.welcome1 and ext-device-msg.welcome2.

On some newer devices with card reader enabled, the above welcome message by PaperCut get overwritten by "Place the IC Card on the Authentication Device".

!!!! Issue History:

* '''1st October 2013''' - Konica is preparing a firmware update to resolve this issue. No ETA given yet.

* '''09th September 2013''' - Issue raised with Konica.

Added lines 23-24:
* '''26th September 2013''' - Konica Japan is preparing a bug fix release but cannot give an ETA yet.
Changed lines 39-52 from:
to:
!! Problem using Konica-Minolta TWAIN scanner driver version 4.007

When PaperCut is connected to the Konica-Minolta MFP, the TWAIN scanner driver version 4.007 does not work properly.  When trying to use the scan from a connected PC or workstation either an authentication screen appears or an error is displayed.

This worked correctly with previous versions of the scanner driver version.

PaperCut is working with Konica-Minolta on this issue, and it has been escalated to Konica Minolta Japan for investigation.

* '''1st July 2013''' - Feedback from Konica-Minolta Japan is that they are still working on the issue trying to determine the root cause.

* '''29th May 2013''' - Issue raised with local Konica-Minolta representatives and they can reproduce the issue, and have escalated it to Japan for further investigation.

* '''27th May 2013''' - Issue raised to us by Konica-Minolta UK representatives.

Changed lines 17-20 from:
We worked with Konica Minolta to determine that this is an issue with the "OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan for resolution.

It is currently recommended to run the pre "OpenAPI 4.0" firmware releases for these MFPs.
to:
We worked with Konica Minolta to determine that this is an issue with the "`OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan for resolution.

It is currently recommended to run the pre "`OpenAPI 4.0" firmware releases for these MFPs.
Changed lines 25-26 from:
* '''30th May 2013''' - After reviewing the issue the local Konica Minolta representative confirmed this issue is reproducible with the OpenAPI 4.0 firmware for these devices.  It is recommended to use the firmware version prior to the OpenAPI 4.0 firmware release.  They have escalated the issue to Japan for resolution.
to:
* '''30th May 2013''' - After reviewing the issue the local Konica Minolta representative confirmed this issue is reproducible with the `OpenAPI 4.0 firmware for these devices.  It is recommended to use the firmware version prior to the `OpenAPI 4.0 firmware release.  They have escalated the issue to Japan for resolution.
Changed lines 9-10 from:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved by firmware update)''
to:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42
Changed lines 17-26 from:
We worked with Konica Minolta to dianose and escalate this problem to their development team.

Konica Minolta have reported to us that this issue has now
been resolved in the following firmware updates:
* Bizhub 36 firmware: A3EW-30G2-0602-05
* Bizhub 42 firmware: A3EW-30G0-0602-05
* Bizhub C35
firmware: A121-30G0-1303-05

If you see this error when running this or later firmware, please contact support with PaperCut debug logs, device model and firmware version information
.

to:
We worked with Konica Minolta to determine that this is an issue with the "OpenAPI 4.0" level firmware for these devices.  The issue has been escalated with Konica Minolta Japan for resolution.

It is currently recommended to run the pre "OpenAPI 4.0"
firmware releases for these MFPs.

!!!! Issue History:

* '''27th June 2013''' - Konica Japan issued a firmware update that was thought to resolve the issue
.   However testing by local Konica Minolta found the problem still exists.  They continue to work with Konica Minolta Japan on resolving the issue.

* '''30th May 2013''' - After reviewing the issue the local Konica Minolta representative confirmed this issue is reproducible with the OpenAPI 4.0 firmware for these devices.  It is recommended to use the firmware version prior to the OpenAPI 4.0 firmware release.  They have escalated the issue to Japan for resolution.

* '''April 2013''' - After analysis of the issue we believed that this was a firmware issue with these devices.  PaperCut does not see any problems like this with the larger MFP range.  We escalated the issue to our local Konica Minolta contact.

* '''March 2013''' - We started getting an increased number of reports to this issue, particularly when user are running or have upgraded to the "Step 3" firmware.

* '''Late 2012/2013''' - We received occaisional reports of this error from customers.  Usually a firmware reinstall or a reset to factory defaults would resolve the problem.

Changed lines 9-10 from:
!! Error 'setAccountMapConfiguration - Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved by firmware update)''
to:
!! Error 'Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved by firmware update)''
Changed lines 11-12 from:
We have had reports from a number of customers receiving the following error on the Bizhub C35, 36 and 42 MFPs.  We have analyzed these cases and determined that the issue is within the MFP firmware.
to:
We have had reports from a number of customers receiving the following error on the Bizhub C35, 36 and 42 MFPs.

@@setAccountMapConfiguration - Account Map Setting more than MAX support@@

We have analyzed these cases and determined that the issue is within the MFP firmware.
Changed lines 9-10 from:
!! Error 'setAccountMapConfiguration - Account Map Setting more than MAX support' on Bizhub C35, 36, 42 '''(Resolved by firmware update)'''
to:
!! Error 'setAccountMapConfiguration - Account Map Setting more than MAX support' on Bizhub C35, 36, 42 ''(Resolved by firmware update)''
Added lines 9-22:
!! Error 'setAccountMapConfiguration - Account Map Setting more than MAX support' on Bizhub C35, 36, 42 '''(Resolved by firmware update)'''

We have had reports from a number of customers receiving the following error on the Bizhub C35, 36 and 42 MFPs.  We have analyzed these cases and determined that the issue is within the MFP firmware.

We worked with Konica Minolta to dianose and escalate this problem to their development team.

Konica Minolta have reported to us that this issue has now been resolved in the following firmware updates:
* Bizhub 36 firmware: A3EW-30G2-0602-05
* Bizhub 42 firmware: A3EW-30G0-0602-05
* Bizhub C35 firmware: A121-30G0-1303-05

If you see this error when running this or later firmware, please contact support with PaperCut debug logs, device model and firmware version information.

May 28, 2013, at 12:41 AM by Jason - removing wikiwords
Changed lines 9-12 from:
!! PageScope Box Operator PC software does not work when PaperCut installed

When any OpenAPI authentication application is installed (e.g. PaperCut) the PC software used for PageScope Box Operator does not function as expected.  We've been told by Konica-Minolta that this is expected because the PageScope Box Operator PC software does not support this.  This is a limitation of the device and this software.
to:
!! `PageScope Box Operator PC software does not work when PaperCut installed

When any `OpenAPI authentication application is installed (e.g. PaperCut) the PC software used for `PageScope Box Operator does not function as expected.  We've been told by Konica-Minolta that this is expected because the `PageScope Box Operator PC software does not support this.  This is a limitation of the device and this software.
Added lines 9-15:
!! PageScope Box Operator PC software does not work when PaperCut installed

When any OpenAPI authentication application is installed (e.g. PaperCut) the PC software used for PageScope Box Operator does not function as expected.  We've been told by Konica-Minolta that this is expected because the PageScope Box Operator PC software does not support this.  This is a limitation of the device and this software.

The Box Operator functionality is still available to the user's, however they must use the device's web browser interface to Box Operator features.

Changed lines 20-21 from:
Multiple customers with newer Konica Minolta devices (C754, C454, C364, C224) have reported that the touch screen panel can become unresponsive, necessitating a reboot of the device to restore functionality. This issue has been pinpointed to a memory leak in some Konica Minolta firmware versions for these devices. Konica Minolta have a new "special" firmware to address this memory leak, which would affect many `OpenAPI apps which use the onboard browser.
to:
Multiple customers with newer Konica Minolta devices (C754, C454, C364, C224) have reported that the touch screen panel can become unresponsive, necessitating a reboot of the device to restore functionality. Konica Minolta have a new "special" firmware to address this issue, which would affect many `OpenAPI apps.
November 21, 2012, at 03:58 AM by ian - Added first two known issues and their resolutions.
Changed lines 9-10 from:
There are currently no known issues with the Konica Minolta `OpenAPI App.
to:
!!''21 November 2012'' - "Cannot connect to server" Error on C451 devices - ''(resolved by firmware update, see below)''

It has been reported to PaperCut Software that C451 multifunction devices may display the following behaviour:
* User logs into the PaperCut
App on the device
* User releases jobs
* User logs out
* A second user attempts to login; after a significant delay "Cannot connect to server" will be displayed
Investigation by the involved reseller has determined that this issue can be resolved by deploying the latest "special" firmware from Konica Minolta to the affected C451 devices.

!!''19 November 2012'' - Panel freezes on newer devices - ''(resolved by firmware update, see below)''

Multiple customers with newer Konica Minolta devices (C754, C454, C364, C224) have reported that the touch screen panel can become unresponsive, necessitating a reboot of the device to restore functionality. This issue has been pinpointed to a memory leak in some Konica Minolta firmware versions for these devices. Konica Minolta have a new "special" firmware to address this memory leak, which would affect many `OpenAPI apps which use the onboard browser
.
Changed line 29 from:
[-Keywords: KM, `OpenAPI 2.3, `OpenAPI 3.1-]
to:
[-Keywords: KM, `OpenAPI 2.3, `OpenAPI 3.1-]
Added lines 1-18:
(:title Known Issues with Konica Minolta OpenAPI Onboard App (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

This page is dedicated to issues past and present with the PaperCut MF Konica Minolta `OpenAPI Onboard App.  Other issues are covered in:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

There are currently no known issues with the Konica Minolta `OpenAPI App.

!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

----
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
[-Keywords: KM, `OpenAPI 2.3, `OpenAPI 3.1-]

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Article last modified on March 08, 2019, at 06:50 AM
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