Known Issues with Google Cloud Print Integration

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November 18, 2018, at 11:05 AM by TimG - Updated link
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* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)
]]
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* [[KnownIssues|Known issues for PaperCut NG/MF]]
October 17, 2018, at 07:51 PM by Aaron Pouliot - Added category - Known Issues
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''Categories:'' [[Category.Troubleshooting|+]], [[Category.Printers|+]], [[Category.GoogleCloudPrint|+]]
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''Categories:''  [[Category.KnownIssues|+]], [[Category.GoogleCloudPrint|+]]
October 01, 2018, at 03:20 AM by Mel Zouzoulas - Fixed a typo
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The [@ %verify-link%@] variable is based on the detected hostname of the PaperCut Application Server. This will be a  'shortname' such as [@papercut@] or [@printserver@]. If you require a fully qualified domain name (FQDN) you can override this easily by going to  '''Options''' ->  '''About''' -> Server Address section. Select DNS, enter the FQDN then scroll down and press Apply. This will automatically update the Config Key: [@system.network-address.user-facing@] (which can also be manually edited via the config editor.)
to:
The [@ %verify-link%@] variable is based on the detected hostname of the PaperCut Application Server. This will be a  'shortname' such as [@papercut@] or [@printserver@]. If you require a fully qualified domain name (FQDN) you can override this easily by going to  '''Options''' ->  '''Advanced''' -> Server Address section. Select DNS, enter the FQDN then scroll down and press Apply. This will automatically update the Config Key: [@system.network-address.user-facing@] (which can also be manually edited via the config editor.)
February 02, 2018, at 07:59 PM by timg - Updated 'see also' links.
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* [[https://www.papercut.com/kb/Main/WhenPaperCutPublishedGoogleCloudPrintPrintersShowAsOffline|Troubleshooting offline GCP printers]]
* [[https://www.papercut.com/kb/Main/HowToAutomateGCPPrinterSharing|How to automate the sharing of GCP printers to users]]
January 24, 2018, at 10:53 PM by Brian - updating article due to influx of support tickets about this Google email
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!!!Email from Google about Cloud-Ready printers no longer functioning after March 2018

You may have received an email from Google stating that Cloud-Ready printers in your organization may not have been updated by your printer manufacturers and are still trusting certificates that are expiring in the coming months. These printers contain firmware that relies on expiring security certificates. They require an update from the printer manufacturer

In the email, Google mentions that if you are using a third-party printing provider to process Cloud Print connectivity (e.g., PaperCut), that you may not be impacted and to reach out to your provider.

We have reviewed the changes and the Google Cloud Print printers published using PaperCut NG/MF will not be affected. Our Google Cloud Print integration employs the Java runtime, which by default doesn't verify certificate expiry dates.

Google has published a Help Center article that discusses the change: [[https://support.google.com/chrome/a/answer/7576108]]
November 28, 2016, at 04:54 AM by jamesv - updated %verify-link% section as per comments.
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The [@ %verify-link%@] variable is based on the detected hostname of the PaperCut Application Server. This will be a  'shortname' such as [@papercut@] or [@printserver@]. If you require a fully qualified domain name (FQDN) you can override this by editing the Config Key: [@system.network-address@]
to:
The [@ %verify-link%@] variable is based on the detected hostname of the PaperCut Application Server. This will be a  'shortname' such as [@papercut@] or [@printserver@]. If you require a fully qualified domain name (FQDN) you can override this easily by going to  '''Options''' ->  '''About''' -> Server Address section. Select DNS, enter the FQDN then scroll down and press Apply. This will automatically update the Config Key: [@system.network-address.user-facing@] (which can also be manually edited via the config editor.)
September 13, 2016, at 12:10 AM by Eric G - Update with newer information.
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PaperCut's integration with [[http://www.google.com/cloudprint/learn|Google Cloud Print]] was introduced with Release 13.5 under Early Access and continues to be Early Access in release 14.0. The Early Access program has helped PaperCut understand a multitude of real-life Google Cloud Print integrations, and has allowed us to troubleshoot any arising issues as they come. Known issues are reported here and will be addressed by the development team as soon as possible.
to:
PaperCut's integration with [[http://www.google.com/cloudprint/learn|Google Cloud Print]] was introduced with Release 13.5 under Early Access and continues to be supported in current releases. Google constantly makes improvements on their products, similar in how we make improvements to PaperCut. This can sometimes lead to 3rd party integrations not working as they previously had. Known issues are reported here and will be addressed by the development team as soon as possible.

!!!Publishing printers via Google Cloud Print causes an error to occur (Resolved in 16.2 Build 37798)

When attempting to publish new printers to Google Cloud Print, the following error message is displayed in PaperCut’s admin UI: “An unknown error occurred while publishing this printer to Google Cloud Print. Please see the server.log file or contact support for assistance.”

Our analysis has identified a recent change made on Google’s side which is causing this failure. We are actively working with Google to identify a path to resolve this, and will update this page as more information becomes available
.
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There are currently several issues that can result in new GCP jobs failing to process, resulting in the jobs staying in the GCP job list with a ''Queued'' status. We have worked out a resolution for this issue with the Google's Cloud Print team and we are now working on a resolution. Expect a new release shortly.

to:
There were several issues that resulted in new GCP jobs failing to process, resulting in the jobs staying in the GCP job list with a ''Queued'' status. We have worked out resolutions for these issues with Google's Cloud Print team.

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''Categories:'' [[Category.Troubleshooting|+]][[Category.Printers|+]], [[Category.GoogleCloudPrint|+]]
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''Categories:'' [[Category.Troubleshooting|+]], [[Category.Printers|+]], [[Category.GoogleCloudPrint|+]]
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''Categories:'' [[Category.Troubleshooting|+]]
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''Categories:'' [[Category.Troubleshooting|+]][[Category.Printers|+]], [[Category.GoogleCloudPrint|+]]
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!!!Jobs stop printing (they stay as "Queued" in the Google Cloud Print job list)
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!!!Jobs stop printing (they stay as "Queued" in the Google Cloud Print job list) (Resolved in 14.0 Build 26241)
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!!!Jobs stop printing (they stay as "Queues" in the Google Cloud Print job list)
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!!!Jobs stop printing (they stay as "Queued" in the Google Cloud Print job list)
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!!!Jobs are seen as Queued in the Google Cloud Print job list

We have been made aware of an issue where the job status in the Google Cloud Print job list are marked as Queued. The issue in question is the way PaperCut and Google communicate to notify when new jobs come through and how they are handled when they arrive at the Google queue
. We are currently in direct communication with Google to work out a long term solution.
to:
!!!Jobs stop printing (they stay as "Queues" in the Google Cloud Print job list)

There are currently several issues that can result in new GCP jobs failing to process, resulting in the jobs staying in the GCP job list with a ''Queued'' status. We have worked out a resolution for this issue with the Google's Cloud Print team and we are now working on a resolution
. Expect a new release shortly.

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PaperCut's integration with [[http://www.google.com/cloudprint/learn|Google Cloud Print]] was introduced with Release 13.5 under Early Access.  Known issues are reported here and will be addressed by the development team as soon as possible.
to:
PaperCut's integration with [[http://www.google.com/cloudprint/learn|Google Cloud Print]] was introduced with Release 13.5 under Early Access and continues to be Early Access in release 14.0. The Early Access program has helped PaperCut understand a multitude of real-life Google Cloud Print integrations, and has allowed us to troubleshoot any arising issues as they come.  Known issues are reported here and will be addressed by the development team as soon as possible.

!!!Jobs are seen as Queued in the Google Cloud Print job list

We have been made aware of an issue where the job status in the Google Cloud Print job list are marked as Queued. The issue in question is the way PaperCut and Google communicate to notify when new jobs come through and how they are handled when they arrive at the Google queue. We are currently in direct communication with Google to work out a long term solution
.
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* [[DebuggingGCPIssues|Debugging GCP Issues]]
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* [[DebuggingGCPIssues|Troubleshooting GCP Issues]]
February 03, 2014, at 11:01 PM by peter - Added a link
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* [[DebuggingGCPIssues|Debugging GCP Issues]]
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!!!The %verify-link% variable uses the incorrect hostname
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!!!The %verify-link% may use the incorrect hostname
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This will change PaperCut from using the 'shortname' to the string in the above config key. The updated string will be used in multiple locations so please ensure that the FQDN is valid and works internal and external to your network.
to:
This will change PaperCut from using the 'shortname' to the string in the above config key. The updated string will be used in multiple locations so please ensure that the FQDN is valid and works both internally and externally to your network.
Added lines 7-12:
!!!The %verify-link% variable uses the incorrect hostname

The [@ %verify-link%@] variable is based on the detected hostname of the PaperCut Application Server. This will be a  'shortname' such as [@papercut@] or [@printserver@]. If you require a fully qualified domain name (FQDN) you can override this by editing the Config Key: [@system.network-address@]

This will change PaperCut from using the 'shortname' to the string in the above config key. The updated string will be used in multiple locations so please ensure that the FQDN is valid and works internal and external to your network.

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[[http://www.google.com
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is always used.  There are many factors involved, including the version of CUPS, and the print driver and printer used.
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is always used.  There are several contributing factors, including the version of CUPS and the print driver and printer used.
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[[http://www.google.com
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There are currently no known issues with Google Cloud Print integration.
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PaperCut's integration with [[http://www.google.com/cloudprint/learn|Google Cloud Print]] was introduced with Release 13.5 under Early Access.  Known issues are reported here and will be addressed by the development team as soon as possible.

!!!Page size selection does not work for some CUPS based printers and drivers

When printing with Google Cloud Print to a printer managed by a CUPS based print server (Mac or Linux), the requested page size may not be observed. 
When this problem is seen, it appears that the default page size for the print server's locale
is always used.  There are many factors involved, including the version of CUPS, and the print driver and printer used.
At the time of writing we have not yet isolated this problem to a specific set of preconditions.  If you are experiencing problems setting paper size, please report the issue to [[mailto://support@papercut.com|PaperCut Support]] and provide debug print provider logs and spool files.


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[-Keywords: GCP, Google Cloud Print, Reports-]
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[-Keywords: GCP, Google Cloud Print, Reports-]
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(:title Known Issues with Google Cloud Print Integration:)

PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

There are currently no known issues with Google Cloud Print integration.

!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

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''Categories:'' [[Category.Troubleshooting|+]]
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[-Keywords: GCP, Google Cloud Print, Reports-]

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Article last modified on November 18, 2018, at 11:05 AM
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