Known Issues with Epson embedded applications (PaperCut MF)

PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.

Issue ID

Description

Reported in

Status

Resolved in

PC-16903

Internal testing has indicated that the embedded will not function correctly on 19.2.1. More info…

No specific
PaperCut version

Open

PC-13136

You’re taken back to the PaperCut home page once you try to do an integrated scan job. More info…

No specific
PaperCut version

Resolved

OPS for PaperCut
v 2.1.4

876356

Epson zero stop for copy jobs stopped working More info…

From Epson OPS version 2.0

Resolved

OPS for PaperCut
v 2.1.7

896268

User cannot perform zero cost job with no credit More info…

From Epson OPS version 1.0

Resolved

OPS for PaperCut
v 2.1.8

Other known issues, not specific to the Epson embedded solution are covered in:


PC-16903: Internal testing has indicated that the embedded will not function correctly on 19.2.1.

You will see a message on the device screen saying “Access denied to this device.” No issues reported in the field, we are currently investigating it with Epson. For now stay on PaperCut MF version 19.1.6 or older. We will keep you updated on the progress with Epson.


PC-13136: You’re taken back to the PaperCut home page once you try to do an integrated scan job

When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. This has been resolved in OPS for Papercut version 2.1.4. Please contact your Epson supplier for more information.


876356: Epson zero stop for copy jobs stopped working

Fixed an issue that “Zero Stop” does not work for Copy, when “Track & control scanning” for “Devices” > “External Device List” > “Device Details” is off from the PaperCut Admin console.


896268:User cannot perform zero cost job with no credit

When user has zero credit, but could perform a zero cost job, they are still prevented from using the device functions.


Categories: Known Issues, Devices

Keywords: mf-only

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