Known Issues with Brother Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.


Issue ID

Description

Reported in

Status

Resolved in

777739

Some models of Brother devices unexpectedly reboot when using normal functions with PaperCut installed More info…

A range of
Brother
mono and
color devices

Resolved

Firmware upgrade

773868

Brother devices tracking black and white pages as color pages when performing a copy job with 256+ pages. More info…

A range of
Brother
mono and
color devices

Resolved

Firmware upgrade


Other known issues, not specific to the Brother embedded solution are covered in:



777739: Some models of Brother devices unexpectedly reboot when using normal functions with PaperCut installed.

This affects the following models: DCP-L5500DN, DCP-L5502DN, DCP-L5600DN, DCP-L5602DN, DCP-L5650DN, DCP-L5652DN, DCP-L6600DW, MFC-8530DN, MFC-8535DN, MFC-8540DN, MFC-L5700DN, MFC-L5700DW, MFC-L5702DW, MFC-L5750DW, MFC-L5755DW, MFC-L5800DW, MFC-L5802DW, MFC-L5850DW, MFC-L5900DW, MFC-L5902DW, MFC-L6700DW, MFC-L6702DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L6902DW, ADS-2800W, ADS-3600W, MFC-J5330DW, MFC-J5335DW, MFC-J5730DW, MFC-J5830DW, MFC-J5930DW, MFC-J6530DW, MFC-J6535DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-J6580CDW, MFC-J6980CDW, MFC-J6995CDW, DCP-L8410CDW, MFC-L8610CDW, MFC-L8690CDW, MFC-L8900CDW and MFC-L9570CDW. Please contact your Brother reseller for updated firmware.


773868: Brother devices tracking black and white pages as color pages when performing a copy job with 256+ pages

When performing a black and white copy job with 256+ pages, they will be tracked as a color job instead (this will have an impact on accounting). A copy job of under 256 pages will be tracked appropriately. This problem has been determined to be a firmware issue. The firmware containing the fix will be available from April 2018.


Categories: Known Issues, PaperCut MF


Keywords: Brother

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Article last modified on November 18, 2018, at 10:23 AM
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