During an upgrade, the installer fails to rename a file

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Main.InstallerErrorDuringUpgradeRenameFails History

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Changed lines 14-18 from:
 * In some cases simply rebooting the server resolves this issue.  Try this first.
 * Virus or security scanners.  Try disabling to see if this resolves the problem.
 * Try enabling the '''Microsoft Service: [@Application Experience@]'''.  It was found on some customers that if this service was "Disabled" it would result in this problem.  Make sure this service "Startup Type" is set to "Manual" and then reboot the system.

to:
* In some cases simply rebooting the server resolves this issue.  Try this first.
* Virus or security scanners.  Try disabling to see if this resolves the problem.
* Try enabling the '''Microsoft Service: [@Application Experience@]'''.  It was found on some customers that if this service was "Disabled" it would result in this problem.  Make sure this service "Startup Type" is set to "Manual" and then reboot the system.

Changed lines 13-14 from:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. It was found that the service had been disabled across all servers in this environment. As a result, setting the service back to Manual was required to allow the upgrade process to complete successfully.
to:
This can be caused by something on the system not allowing deletion of existing EXE files.  We have found this to be caused by a number of possible factors:
 * In some cases simply rebooting the server resolves this issue.  Try this first
.
 * Virus or security scanners.  Try disabling to see if this resolves the problem.
 * Try enabling the '''Microsoft Service: [@Application Experience@]'''.  It was found on some customers that if this service was "Disabled" it would result in this problem.  Make sure this service "Startup Type" is set to "Manual" and then reboot the system.


January 15, 2013, at 12:06 AM by ian - add more keywords
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[-Keywords: I can't upgrade PaperCut-]
to:
[-Keywords: I can't upgrade PaperCut, installer upgrade problem-]
Changed lines 13-14 from:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. It was found that the service had been disabled across all services in this environment. As a result, setting the service back to Manual was required to allow the upgrade process to complete successfully.
to:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. It was found that the service had been disabled across all servers in this environment. As a result, setting the service back to Manual was required to allow the upgrade process to complete successfully.
January 14, 2013, at 12:17 AM by ian - wording changes
Changed lines 3-6 from:
The installer used for the PaperCut upgrade process is quite robust, however if there is anti-virus or similar applications running on the server that prevent or delay access to file resources then errors may occur.

During early January 2013, PaperCut Technical Support diagnosed an issue with a customers installation that was causing the upgrade process from the PaperCut installer to fail with the below error message:
to:
The PaperCut installer is quite robust, however antivirus or similar low-level applications may prevent or delay access to file resources. This behaviour can cause errors, particularly when performing an over-the-top upgrade of a PaperCut installation.

In early 2013, PaperCut Technical Support diagnosed an issue with a customer's installation that saw the PaperCut installer fail during an upgrade with the below error message:
Changed lines 13-14 from:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. We found that the service had been disabled in this environment, setting it back to Manual was required.
to:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. It was found that the service had been disabled across all services in this environment. As a result, setting the service back to Manual was required to allow the upgrade process to complete successfully.
Changed line 18 from:
[-Keywords: -]
to:
[-Keywords: I can't upgrade PaperCut-]
Changed lines 13-14 from:
This issue was resolved by re-enabling the Microsoft Service: [@Application Experience@]. We found that the service had been disabled in this environment, setting it back to Manual was required.
to:
This issue was resolved by re-enabling the '''Microsoft Service: [@Application Experience@]'''. We found that the service had been disabled in this environment, setting it back to Manual was required.
Changed lines 13-14 from:
This issue was resolved by re-enabling the Microsoft Service [@Application Experience and Program Compatibility Assistant@].
to:
This issue was resolved by re-enabling the Microsoft Service: [@Application Experience@]. We found that the service had been disabled in this environment, setting it back to Manual was required.
Changed lines 13-14 from:
This issue was resolved by re-enabling the Microsoft Service [@Application Experience and Program Compatibility Assistant@]. https://www.papercut.com/kb/Main/Miscellaneous
to:
This issue was resolved by re-enabling the Microsoft Service [@Application Experience and Program Compatibility Assistant@].
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%center%Attach:InstallerErrorDuringUpgradeRenameFails-20130114.png%center%
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!!Subheading

TODO link your page here:
https://www.papercut.com/kb/Main/Miscellaneous
to:
This issue was resolved by re-enabling the Microsoft Service [@Application Experience and Program Compatibility Assistant@]. https://www.papercut.com/kb/Main/Miscellaneous
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''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
to:
''Categories:'' [[Category.Upgrading|+]], [[Category.Troubleshooting|+]], [[Category.Implementation|+]],
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[-Keywords: TODO keywords here if needed-]
to:
[-Keywords: -]
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(:title During an upgrade, the installer fails to rename a file:)

The installer used for the PaperCut upgrade process is quite robust, however if there is anti-virus or similar applications running on the server that prevent or delay access to file resources then errors may occur.

During early January 2013, PaperCut Technical Support diagnosed an issue with a customers installation that was causing the upgrade process from the PaperCut installer to fail with the below error message:

[@An error occurred while trying to rename a file in the destination directory:
MoveFile failed; code 183.
Cannot create a file when that file already exists.@]

!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
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[-Keywords: TODO keywords here if needed-]

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Article last modified on January 31, 2013, at 02:56 AM
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