How to enable debug in the Site Server

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PaperCut Site Server ensures continuous availability of printing resources to support key business functions over unreliable network links or during unplanned network disruptions

Site Server component of PaperCut is used in organisations where reliability is utmost important. If there is an issue with the Site Server availability PaperCut wants to ensure that all the logs for the particular problem are captured. This is the reason we have enabled debug on the Site Server. It is something that cannot be disabled at this current time. It has been kept enabled to ensure the logs for Site Server related issues are not lost.

If you have been requested by the support team to send the Site Server logs, they are available from [app-path]/server/logs.

service.log
server.log
server.log.1
server.log.2

… and so on. Make a copy of all these files, and bundle them together into a zip file, ready to be provided to our support team. If in doubt, simply zip up the entire contents of the “logs” directory!

These logs allow our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems.

Include an explanation of the steps taken, along with any other other information requested by the PaperCut team. Please record the following information:

  • Date and time of the print job that demonstrates the problem
  • Name of any printed documents
  • Username
  • Printer name
  • The IP address and workstation name of the workstation that sent the job to the printer

All of this information will help the developers match up log entries with your test activity. Additional information such as what was observed or what was expected would also be useful.

Detailed Information about Site Server is given here.

In future, we are planning on implementing the same configuration options that are available for the Application Server debug. More information about Application server debugging is given here.

Site Server component also includes the Print Provider with it. If requested to enable debugging in the PaperCut print provider, see here.

Please also see Reporting Problems


keywords: debug logging, debug mode, app server, debugging, ng, mf


Categories: Debugging, Troubleshooting

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Article last modified on June 09, 2016, at 01:27 AM
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