How to collect Job Ticketing Logs

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Changed line 7 from:
This is no different when it comes to [[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/topics/job-ticketing-overview.html | Job Ticketing]]. By default,  Job Ticketing logs are already set to debug mode. If you have been requested by the Support team to send the Job Ticketing logs, start by logging on to the relevant machine, opening a file browser, and navigating to the following location, where @@[app-path]@@ is the install root for PaperCut MF. For example, for Windows, this is typically @@C:\Program Files@@.
to:
This is no different when it comes to [[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/topics/job-ticketing-overview.html | Job Ticketing]]. By default,  Job Ticketing logs are already set to debug mode. If you have been requested by the Support team to send the Job Ticketing logs, start by logging on to the relevant machine, opening a file browser, and navigating to the following location, where @@[app-path]@@ is the install root for PaperCut MF. For example, by default for Windows this is @@C:\Program Files@@.
January 08, 2019, at 11:56 AM by Jack Lawless - Clarified log location further from feedback.
Changed lines 7-9 from:
This is no different when it comes to [[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/topics/job-ticketing-overview.html | Job Ticketing]]. By default,  Job Ticketing logs are already set to debug mode. If you have been requested by the Support team to send the Job Ticketing logs, start by logging on to the relevant machine, opening a file browser, and navigating to the following location, where @@[app-path]@@ is the local PaperCut installation directory:

@@[=[app-path]\job-ticketing\log=]@@
to:
This is no different when it comes to [[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/topics/job-ticketing-overview.html | Job Ticketing]]. By default,  Job Ticketing logs are already set to debug mode. If you have been requested by the Support team to send the Job Ticketing logs, start by logging on to the relevant machine, opening a file browser, and navigating to the following location, where @@[app-path]@@ is the install root for PaperCut MF. For example, for Windows, this is typically @@C:\Program Files@@.

@@
[=[app-path]\PaperCut MF\job-ticketing\log=]@@
July 26, 2018, at 09:53 AM by Jack Lawless - Spelling error.
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If requested, to enable debugging and collect the logs from PaperCut Application Server in addition to the Job Ticking logs for your support issue , see our instructions [[HowToEnableDebugInNG| here]].
to:
If requested, to enable debugging and collect the logs from PaperCut Application Server in addition to the Job Ticketing logs for your support issue, see our instructions [[HowToEnableDebugInNG| here]].
July 26, 2018, at 09:44 AM by Jack Lawless - Created!
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(:title How to collect Job Ticketing Logs:)

''Please also see [[ReportingProblems|+]]''

PaperCut has special '''debug options''' which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is only usually required or requested by the PaperCut Support Team.

This is no different when it comes to [[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/topics/job-ticketing-overview.html | Job Ticketing]]. By default,  Job Ticketing logs are already set to debug mode. If you have been requested by the Support team to send the Job Ticketing logs, start by logging on to the relevant machine, opening a file browser, and navigating to the following location, where @@[app-path]@@ is the local PaperCut installation directory:

@@[=[app-path]\job-ticketing\log=]@@

There should be one single file, @@pc-job-ticketing.log@@ which you'll need to upload to the PaperCut Support Team.

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If requested, to enable debugging and collect the logs from PaperCut Application Server in addition to the Job Ticking logs for your support issue , see our instructions [[HowToEnableDebugInNG| here]].

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[-keywords: debug logging, debug mode,debugging,  job ticketing, mf-]
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''Categories:'' [[Category.JobTicketing|+]], [[Category.Debugging|+]], [[Category.Troubleshooting|+]]

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Article last modified on January 08, 2019, at 11:57 AM
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