Support End-of-life Policy

Announcement date

Impacted item

Notes

Impact date

16 April 2024

Mobility Print Chrome App

Organizations using the Mobility Print Chrome App need to migrate to the extension by 30 June 2024. Learn how to migrate Mobility Print.

30 June 2024

Announcement date

Impacted item

Notes

Impact date

10 Nov 2023

PostgreSQL 11
iOS versions 12, 13 and 14
Android versions 8 and 9

Ending support for these platforms from March 2024, in line with manufacturer support guidelines.

March 2024

10 Nov 2023

Raspberry Pi release station image

Ending support for the pre-built Raspberry Pi release station image (no longer worked with RPI4 or later). PaperCut Partners are able to continue to use the Raspberry Pi release station setup script on GitHub in an unsupported ‘open source’ fashion.

March 2024

22 Sept 2023

PaperCut MF version 20
PaperCut NG version 20

We will be ending support for these versions on:

31 December 2023
(customers without current M&S)

31 March 2024
(customers with current M&S)

We recommend upgrading directly to PaperCut NG/MF version 22 or later. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

March 2024

31 May 2023

Windows Server 2012
Windows Server 2012 R2

From 10 October 2023, Microsoft will stop extended support for Windows Server 2012 and 2012 R2. This means that Microsoft no longer provides technical support, software updates or security fixes for these platforms.

We’ll offer best-efforts support for PaperCut products running on these platforms until 1st Jan 2024, after which support will end.

Jan 2024

31 May 2023

macOS 10.15 (Catalina)
Debian Linux version 9
Android versions 6 and 7

Microsoft Office 2013 (used for Web Print)

PostgreSQL 10

Ending support for these platforms from August 2023, in line with manufacturer support announcements.

August 2023

27 Jan 2023

macOS 10.12 (Sierra) no longer supported in PaperCut Pocket or Hive

We recommend to upgrade to a newer version of macOS because PaperCut Hive will no longer support 10.12, or older versions, after Feb 4th 2023. This means that end users using 10.12 (Sierra) or older might not be able to print or set up printing for their computers at all.

Feb 2023

Announcement date

Impacted item

Notes

Impact date

19 Dec 2022

iOS Printer advertisement service (this has been replaced by Mobility Print).

We will officially be stopping support for the original ‘iOS Printing’ feature documented in the iOS printing (iPad & iPhone) section of the manual.

This was the original method of printing from iOS when Apple first introduced AirPrint, and it has now been surpassed by the more reliable and up to date Mobility Print solution. Mobility Print supports iOS devices (iPhone and iPad) as well as supporting other devices including Windows, macOS, Android and ChromeOS - and supports many more network configurations and more customization options.

We highly recommend moving to our Mobility Print solution instead. Please refer to our How to migrate from iOS print to Mobility Print article for migration tips.

Feb 2023

2 Nov 2022

Ricoh SDK/J embedded platform

Ricoh stopped supporting SDK/J in 2014 - see the Ricoh SDK/J announcement on their website: “Please note that the SDK/J platform is deprecated. RiDP continues to support SDK/J in a maintenance capacity. We recommend all new development focus on modern SmartSDK devices using the SmartSDK APIs.”

While we will not disable the use of Ricoh SDK/J embedded devices, we will not be providing any development or security fixes for this platform moving forward.

We recommend moving to devices running Ricoh’s SmartSDK platform wherever possible.

Nov 2022

6 Sept 2022

Windows 8.1
macOS 10.14 (Mojave)

Microsoft will stop supporting Windows 8.1 from January 2023. Apple have also stopped producing regular security updates for macOS 10.14 (Mojave).

While we will not disable PaperCut products on these platforms, we’ll offer best-efforts support for PaperCut products running on these platforms until the end of January 2023, after which support will end.

We recommend upgrading Windows machines to at least Windows 10, and macOS devices to at least 10.15 (Catalina).

Jan 2023

29 June 2022

PaperCut MF version 19
PaperCut NG version 19

We will be ending support for these versions on:

30th September 2022
(customers without current M&S)

31st December 2022
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 22. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Sept 2022

29 June 2022

Paper-Less Alliance Widget & Adobe AIR based Desktop Environmental Widget Application

We are discontinuing the ability to order or download the Paper-Less Alliance Widget and Adobe AIR based Desktop Environmental Widget Applications. Adobe formally handed over support of AIR to a 3rd party company in 2019.

Existing installations will continue to function, however we will not be able to support or provide updates for these moving forward.

Instead, we encourage customers using PaperCut MF or PaperCut Hive to think about Forest Positive printing, with PaperCut Grows.

For our NG and MF customers, there are alternative environment widgets available in the Admin Dashboard, the User Web Interface and even a dedicated Environmental Dashboard (and Windows Tile).

June 2022

9 Feb 2022

Android 5.x

Due to changes made in Android 12, from our next release (after 9th Feb 2022), the Mobility Print client for Android devices will be installable on devices running Android 6.0 and newer. Existing installations on Android 5 and older will continue to work, but will not receive upgrades.

Feb 2022

9 Feb 2022

MySQL version 5.5
Oracle version 12.2.0.1

macOS 10.13 (High Sierra)
Linux SUSE version 11
Debian versions 6, 7 and 8
iOS 11

Ending support for these platforms from March 2022, in line with manufacturer support announcements.

March 2022

9 Feb 2022

MS SQL Server 2012
MS SQL Express 2012

Ending support for these platforms from July 2022, in line with manufacturer support announcements.

July 2022

Announcement date

Impacted item

Notes

Impact date

30 June 2021

PaperCut MF version 18
PaperCut MF version 17
PaperCut NG version 18
PaperCut NG version 17

We will be ending support for these versions on:

30th September 2021
(customers without current M&S)

31st December 2021
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 21. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Sept 2021

7 Jan 2021

Android 4.x

From April 2021, the Mobility Print client for Android devices will be installable on devices running Android 5.0 and newer. Existing installations on Android 4.4 and older will continue to work, but will not receive upgrades.

April 2021

Announcement date

Impacted item

Notes

Impact date

30 June 2020

PaperCut MF 17
PaperCut NG 17

We have decided to extend full support of version 17 for the foreseeable future, as we know a lot of our customers have been seriously impacted by the current pandemic. Many IT teams have had to turn their attention to other urgent projects (like enabling distributed working, for example), and many cost-saving plans have been put in place - so we thought it would only be fair for us to extend full support of version 17, as we didn’t want to put pressure on customers to make upgrades during this difficult period.

We will make a future announcement regarding EOL for version 17. For now though, you can rest assured that we will continue to fully support version 17 until further notice.

N/A

13 April 2020

Payment Gateway API Java plugin

Announcing the end of life for the Payment Gateway API Java plugin. The plugin will stop working in early/mid 2022 (whenever version 22.0 is released).

Developers should plan to migrate to the new Network Payment API.

2022
(release of 22.0)

21 Jan 2020

MS SQL Server 2008
MS SQL Server 2008 R2

From end of 2019, Microsoft stopped supporting SQL Server 2008 and SQL Server 2008 R2. We’ll offer best-efforts support for PaperCut products running on these databases until 30th April 2020, after which support will end.

April 2020

21 Jan 2020

Windows 7
Windows Server 2008
Windows Server 2008 R2

From 14th January 2020, Microsoft stopped supporting Windows 7 and Windows Server 2008 and 2008 R2. This means that Microsoft no longer provide technical support, software updates or security fixes for these platforms.

We’ll offer best-efforts support for PaperCut products running on these platforms until 30th April 2020, after which support will end.

April 2020

Announcement date

Impacted item

Notes

Impact date

4 Nov 2019

Mobility Print 32-bit support

After 1 February 2020 Mobility Print servers running on 32-bit architecture will no longer receive automatic updates.

We recommend moving to 64-bit servers so that you continue to get the latest bug and security fixes plus enhancements.

Feb 2020

28 Oct 2019

macOS 10.12 (Sierra)

PaperCut NG/MF will no longer be supported on macOS 10.12 (Sierra) on the server and user workstations after 30 November 2019. Versions of PaperCut NG/MF released after this date will support macOS 10.13 (High Sierra) or later.

Nov 2019

01 Aug 2019

macOS 10.11 (El Capitan)

PaperCut will no longer be supported on macOS 10.11 (El Capitan) on the server and user workstations after 31 August 2019. Versions of PaperCut released after this date will support macOS 10.12 (Sierra) or later.

Aug 2019

2nd April 2019

PaperCut MF version 16
PaperCut NG version 16

The end-of-life of version 16 will occur on the following dates:

31st May 2019
(customer without current M&S)

31st Dec 2019
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 20. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

May 2019

Announcement date

Impacted item

Notes

Impact date

19 July 2018

32-bit operating systems

PaperCut client support on 32 bit operating systems:
We will be dropping support for PaperCut Client / Workstation and desktop Print Release stations on 32 bit operating systems on 15 January 2019. This is to allow use of a more a modern Java runtime that does not support 32 bit but offers other updates that are needed.

As of version 19.0, PaperCut MF and PaperCut NG no longer include 32-bit executables for these workstation components. Sites which still accommodate 32-bit workstations may require special handling when upgrading from an earlier release to version 19.0 or later. Please see our End-of-life for 32-bit Operating Systems article for more information.

Jan 2019

23 April 2018

iOption support for specific Konica Minolta devices

For the following devices:
C650, C550, C451/C353, C253, 751, 601/501, 421, 361, C652, C552, C452, C652ds, C552ds, C360, C280, C220, 423, 363, 283, 223/602, 502, 652, 552.

These devices will no longer be supported in iOption mode from PaperCut 18.2 onwards. The devices will still be supported in native interface mode, and they should continue to work in iOption mode with PaperCut 18.1 and earlier versions. However, updates to bring the latest user interface improvements to other iOption devices have meant that we can no longer support iOption on these devices.

July 2018

23 Feb 2018

PaperCut MF version 15
PaperCut NG version 15

The end-of-life of version 15 will occur on the following dates:

31st May 2018
(customers without current M&S)

31st Dec 2018
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 18. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

May 2018

Announcement date

Impacted item

Notes

Impact date

4 Dec 2017

Windows 32-bit platforms
Windows Server 2008

PaperCut MF/NG will no longer be supported on Windows 32-bit and Windows 2008 platforms after the 31st of March, 2018. You will not be able to update PaperCut MF/NG on these platforms after this date.
Note: Windows Server 2008 R2 is still supported.
The recommended upgrade path is to a 64-bit server running Windows Server 2016. Follow this guide if you need to migrate to a new server.

March 2018

13 Nov 2017

Chrome version 26
Safari version 8
Firefox version 24

As of 1 February 2018, the following browsers will not be supported by PaperCut MF/NG:
Chrome versions 26 and below. Version 27 was released in 2013.
Safari versions 8 and below. Version 9 was released in 2015.
Firefox versions 24 and below. Version 25 was released in 2013.

Feb 2018

13 Nov 2017

Oracle 11.1
SQL Server 2005
SQL Server 2005 Express

As of 1 February 2018, the following databases will not be supported by PaperCut MF/NG:
Oracle 11.1 and below. Extended support for Oracle 11.1 ended during August 2015.
SQL Server 2005 and below. Extended support for SQL Server 2005 ended on April 12, 2016.
SQL Server 2005 Express.

Feb 2018

13 Nov 2017

macOS 10.10 (Yosemite)
Novell OES 2

As of 1 February 2018, the following operating systems will not be supported by PaperCut MF/NG:
macOS 10.10 (Yosemite)
Novell OES 2 and below. Recommended upgrade path is to OES 2015, as OES 11 mainstream support ended on 13 June 2017.

Feb 2018

2 Nov 2017

PostgreSQL version 8.1

PaperCut will no longer be supported on PostgreSQL version 8.1 and below. This will take affect immediately as we need to make backwards incompatible changes to support PostgreSQL version 10.

Nov 2017

15 Dec 2016

Linux 32-bit

PaperCut will no longer be supported on Linux 32-bit platforms after the 15th of March 2017. Versions of PaperCut released after this date will support Linux 64-bit. The recommended upgrade path is to move to Linux on a 64-bit platform.

March 2017

15 Dec 2016

Internet Explorer 10

PaperCut will no longer be supported on Internet Explorer 10 after the 31st of December 2016, as Microsoft no longer provides security updates or technical support.

Dec 2016

15 Dec 2016

Mac OS X 10.9 (Mavericks)

PaperCut will no longer be supported on Mac OS X 10.9 on the server after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.10 or later.

Dec 2016

15 Dec 2016

Mac OS X 10.7

PaperCut will no longer be supported on Mac OS X 10.7 on the client after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.8 or later.

Dec 2016

24th Mar 2016

PaperCut MF version 14
PaperCut NG version 14

The end-of-life of PaperCut version 14 will occur on the following dates:

31st December 2016
(customers without current M&S)

31st December 2017
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 16. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2016

1st Dec 2015

Mac OS X 10.8 (Mountain Lion)

PaperCut will no longer be supported on Mac OS X 10.8 on the server after 31st December 2015. Versions of PaperCut released after this date will support OS X 10.9 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java (only security updates). Oracle is now the maintainer of Java for OS X, and recent versions support OS X 10.9 and newer.

NOTE: PaperCut will continue support for user workstations running Mac OS X 10.7.

Dec 2015

Nov 2015

API for Outbound External Account API

This API continues to be supported for existing solutions. However new solutions (or existing solutions that wish to upgrade) should contact PaperCut Support for advice on APIs that better support flexible payment worklows.

Nov 2015

23rd June 2015

PaperCut MF version 13
PaperCut NG version 13

The end-of-life of PaperCut version 13 will occur on the following dates:

31st December 2015
(customers without current M&S)

31st December 2016
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 14 or higher (version 15 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2015

1st Sept 2014

Ubuntu 10.03
Debian 5.x
RHEL / Centos 5
SLES 10

PaperCut will no longer be supported on Linux distributions that use glibc 2.10 or earlier after 31st December 2014. Versions of PaperCut released after this date will support Linux using glibc 2.11 or higher. (See glibc version history).

The versions of major linux distros we WILL be supporting after this time include:

Ubuntu 10.04 or higher
Debian 6 (Squeeze) or higher
RHEL / Centos 6 or higher
SLES 11 or higher

Dec 2014

6th June 2014

Mac OS X 10.7 (Lion)

PaperCut will no longer be supported on Mac OS X 10.7 on the server after 31st December 2014. Versions of PaperCut released after this date will support OS X 10.8 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java (only security updates). Oracle is now the maintainer of Java for OS X, and recent versions support OS X 10.8 and newer.

NOTE: PaperCut will continue support for user workstations running Mac OS X 10.7.

Dec 2014

8th April 2014

Windows XP (all editions)

PaperCut will no longer be supported on Windows XP after the 8th of April 2014, as this is Microsoft’s end-of-life date for their Windows XP operating systems internally.

April 2014

22nd Jan 2014

PaperCut MF version 12
PaperCut NG version 12

The end-of-life of PaperCut version 12 will occur on the following dates:

31st Dec 2014
(customers without current M&S)

31st Dec 2015
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 13 or higher (version 15 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2014

29th Nov 2013

Novell 32 bit servers

PaperCut will end-of-life platform support for Novell OES on 32-bit platforms on the 31st of December 2013. Novell ended general support for 32-bit OES 2 in June 2013. PaperCut will continue to provide product support and assistance for customers running on 32-bit OES until 1st March 2014. The recommended upgrade path is to move to Novell OES on a 64-bit platform. PaperCut version 14.0 will be the first release to exclusively support 64-bit platforms.

Dec 2013

24th Oct 2013

Ricoh SDK 2.x devices

PaperCut MF embedded software on Ricoh SDK 2.x devices will reach end-of-life on the 31st December 2013. These devices are quite old, and due to limitations in the device SDK they had limited functionality (e.g. no card reader support, nor any zero-stop for quota limits) and are difficult to support.

Customers who are running these devices can continue to use the embedded software, however the embedded software will not receive any future updates and requests for support will be limited. New installations on SDK 2.x devices will not be supported.

These devices include:MP C2500SP/C3000SP, MP C3500/C3500SP/C4500/C4500SP, MP C1500SP/C1500SPF/615C, MP 5500/5500SP/6500/6500SP/7500/7500SP, MP 9000/1100/1350, MP 6000/7000/8000

(This also applies to Lanier, Nashuatec, Gestetner devices supporting SDK 2.x)

Dec 2013

8th July 2013

Mac OS X 10.6 (Snow Leopard)

PaperCut will no longer be supported on Mac OS X 10.6 on the server after 31st December 2013. Versions of PaperCut released after this date will support 10.7 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java - they are only issuing security updates. Oracle is now the maintainer of Java for Mac OS X, and supports Mac OS X 10.7 or later.

NOTE: PaperCut will continue support user workstations running Mac OS X 10.6.

Dec 2013

24th Jan 2012

PaperCut MF version 11
PaperCut NG version 11

The end-of-life of PaperCut versions 11 will occur on the following dates:

31st Dec 2013
(customers without current M&S)

31st Dec 2014
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 12 or higher (version 13 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2013

1st Sept 2012

MS Windows 2000

PaperCut 12.3 is the last release supported on MS Windows 2000. We continue to provide product support and assistance for customers running PaperCut 12.3 on Windows 2000 for the next 6 months (until 1st March 2013). Customers with current Maintenance and Support (M&S) will received product support and assistance for 12 months (until 1st September 2013) as well as back ported bug fixes on an as-needed basis.

This is inline with Microsoft announcing end of life support for Windows 2000 in 2005 and no longer supporting Windows 2000 on their current compiler toolkit.

Sept 2013

19th Jan 2012

PaperCut MF version 10
PaperCut NG version 10

The end-of-life of PaperCut versions 10 will occur on the following dates:

31st December 2012
(customers without current M&S)

31st December 2013
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 11 or higher (version 12 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2012

1st July 2011

Mac OS X 10.4 (Tiger)
Mac OS X 10.3 (Panther)

Mac OS X 10.7 (Lion) is just about to be released, and we have taken this opportunity to review support for older Mac versions. PaperCut has supported Mac OS X 10.4 and 10.3 from the beginning of when we added our support for the Mac platform. These operating system versions are now very old and are becoming difficult for us to support. Our statistics show that less than 5% customers running PaperCut on Mac servers are using OS X 10.4. For this reason we are ending support for running PaperCut OS X 10.4 on the server (we will continue to support workstations running 10.4).

The end-of-life for these versions will apply on the following dates:

Mac OS X 10.5 on the server (and PPC CPU support) - 31st December 2012
Mac OS X 10.4 on the server - 31st December 2011
Mac OS X 10.3 on the workstation - 31st December 2011

Dec 2012

1st July 2011

PaperCut Internet Control module

The Internet Control module has always been a niche product that has only been used by a small percentage of customers, and only in particular regions of the world. It was mainly used where internet bandwidth was expensive and usually charged by the MB or GB (e.g. Australia, New Zealand and the Netherlands).

As internet bandwidth caps have increased and bandwidth based charging is diminishing, there is less need for the PaperCut Internet Control Module. There are also other products in the market that are dedicated to various aspects of Internet usage control, filtering, reporting, etc.

Over the past 5 years PaperCut print control features have grown to cater for all aspects of print monitoring and control. We have decided to focus on this side of the product and will no longer support the Internet control component for new customers after December 2011. Existing customers may continue to run it until the end of December 2012 at which point it will be retired completely.

Dec 2012

18th Jan 2011

PaperCut ChargeBack

The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing).

All existing functionality provided by PaperCut ChargeBack, plus much more, is now offered in PaperCut NG version 11+. This move to a single online edition of PaperCut has been done to reduce the engineering and testing time around releases freeing up development resources so we can add more features faster. PaperCut ChargeBack users can upgrade by simply installing PaperCut NG over-the-top of their current install using the standard upgrade procedure. Your ChargeBack license will be detected and automatically converted to a PaperCut NG license with professional client billing enabled.

Jan 2011

18th Jan 2011

PaperCut MF version 9
PaperCut NG version 9

The end-of-life of PaperCut versions 9 will occur on the following dates:

31st Dec 2011
(customers without current M&S)

31st Dec 2012
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 10 or higher (version 11 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2012

27th May 2010

PaperCut MF version 8
PaperCut NG version 8

The end-of-life of PaperCut versions 8 will occur on the following dates:

31st Dec 2010
(customers without current M&S)

31st Dec 2011
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 9 or higher (version 10 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2011

1st Oct 2009

PaperCut MF version 7
PaperCut MF version 6
PaperCut NG version 7
PaperCut NG version 6

The end-of-life of PaperCut versions 6 & 7 will occur on the following dates:

1st December 2009
(customers without current M&S)

31st December 2010
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 9 or higher. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

Dec 2010

13th Mar 2008

PaperCut Quota 6.3
and below

The end-of-life of PaperCut Quota versions 1.0 to 6.3 will occur on the following dates:

31st December 2008
(customers without current M&S)

31st December 2009
(customers with current M&S)

PaperCut Quota has been superseded by PaperCut NG which includes all the features of PaperCut Quota and much more. Customers are encouraged to upgrade to PaperCut NG. The upgrade procedure is documented here. PaperCut Quota license holders may upgrade at a discounted price.

Dec 2009

9th May 2007

Multi-server with PaperCut Quota

The end-of-life for officially supported multi-server support in PaperCut Quota will occur on the following dates:

1st June 2007
(customers without current M&S)

31st Dec 2008
(customers with current M&S)

The multi-server support features will continue to be available in the application however technical support will not be offered. Customers can continue to use this feature in an unsupported manner. This methods used to support multi-servers in PaperCut Quota (communication over network shares) have proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems. Customers with multiple servers should consider migrating to PaperCut NG. This is a free upgrade for current Maintenance and Support customers.

The supported upgrade path is migration to PaperCut NG or consolidation onto a single server.

Dec 2008

14th Feb 2007

PaperCut ChargeBack 6.2
and below

The end-of-life of the legacy version of PaperCut ChargeBack between versions 1.0 to 6.2 (also previously known as PrintCharger Enterprise and PaperCut Enterprise) will occur on the following dates:

1st June 2007
(customers without current M&S)

31st December 2008
(customers with current M&S)

The end-of-life on PaperCut ChargeBack is required as the communications method used between client and server is Microsoft file share based. This method has proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems.

The supported upgrade path is PaperCut ChargeBack 7.0 (or later).

Dec 2008