How to Enable Debug in HP Chai Devices

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Main.DebugLogsFromHPEmbedded History

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(:title How To Enable Debug in HP Chai Devices:)
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(:title How to Enable Debug in HP Chai Devices:)
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(:title How To Obtain Logs from HP Chai Devices:)
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(:title How To Enable Debug in HP Chai Devices:)
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This article covers obtaining logs from '''HP Chai''' devices running the PaperCut embedded application.  If you are running an '''HP FutureSmart''' device see [[https://www.papercut.com/kb/Main/HowToObainLogsFromHpFutureSmart|here]] instead.
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This article covers obtaining logs from '''HP Chai''' devices running the PaperCut embedded application.  If you are running an '''HP FutureSmart''' device see [[HowToObainLogsFromHpFutureSmart|here]] instead.
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* [[HowToObainLogsFromHpFutureSmart|+]]
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''Please also see [[ReportingProblems|+]]''.
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!!See also
* [[ReportingProblems|+]]

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''Please also see [[ReportingProblems|+]]''.
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[-Keywords: diagnosis, error, chai, dse-]
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[-Keywords: diagnosis, error, chai, dse-]
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# Visit the URL:  @@http://<device-ip>/hp/device/this.loader@@
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# Visit the URL:  @@[=http://<device-ip>/hp/device/this.loader=]@@
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(:title Obtaining debug logs from HP Embedded devices :)

To obtain debug logs from a HP embedded device complete the following steps:

'''1
.''' Open a web browser.

'''2.''' Visit the URL:  [=http://<device-ip>/hp/device/this.loader=]

'''3
.''' Click "PaperCut"

'''4
.''' Click "Show application log"

'''5.''' Copy
this into a text file

'''6.''' Send us the above
log file along with the following information.

* Approx date/time you performed the test
* Description of any errors that occurred, etc.
* Username of user logged in as
* Description of
problem, error messages, etc.
* Description of steps to reproduce problems.
to:
(:title How To Obtain Logs from HP Chai Devices:)

This article covers obtaining logs from '''HP Chai''' devices running the PaperCut embedded application.  If you are running an '''HP FutureSmart''' device see [[https://www.papercut.com/kb/Main/HowToObainLogsFromHpFutureSmart|here]] instead.

# Open a web browser
.
# Visit the URL:  @@http://<device-ip>/hp/device/this.loader@@
# Click @@PaperCut@@.
# Click @@Show application
log@@.
# Copy this into a text file
.
# Send us the above log file along with the following information:
** Approximate date/time you performed the test.
** Description of the
problem, any errors that occurred, etc.
** Details of the test, including at least the username.
** Description of steps to reproduce the problem
.
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[-Keywords: hp, debug, loggging, diagnosis, error, chai, dse -]
to:
[-Keywords: diagnosis, error, chai, dse-]
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'''2.''' Visit the URL:  http://<device-ip>/hp/device/this.loader
to:
'''2.''' Visit the URL:  [=http://<device-ip>/hp/device/this.loader=]
Added lines 1-27:
(:title Obtaining debug logs from HP Embedded devices :)

To obtain debug logs from a HP embedded device complete the following steps:

'''1.''' Open a web browser.

'''2.''' Visit the URL:  http://<device-ip>/hp/device/this.loader

'''3.''' Click "PaperCut"

'''4.''' Click "Show application log"

'''5.''' Copy this into a text file

'''6.''' Send us the above log file along with the following information.

* Approx date/time you performed the test
* Description of any errors that occurred, etc.
* Username of user logged in as
* Description of problem, error messages, etc.
* Description of steps to reproduce problems.

----
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]

----
[-Keywords: hp, debug, loggging, diagnosis, error, chai, dse -]

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Article last modified on January 18, 2013, at 12:35 AM
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