This article covers obtaining logs from '''HP Chai''' devices running the PaperCut embedded application. If you are running an '''HP FutureSmart''' device see [[https://www.papercut.com/kb/Main/HowToObainLogsFromHpFutureSmart|here]] instead.
This article covers obtaining logs from '''HP Chai''' devices running the PaperCut embedded application. If you are running an '''HP FutureSmart''' device see [[HowToObainLogsFromHpFutureSmart|here]] instead.
(:title Obtaining debug logs from HP Embedded devices :)
To obtain debug logs from a HP embedded device complete the following steps:
'''1.''' Open a web browser.
'''2.''' Visit the URL: [=http://<device-ip>/hp/device/this.loader=] '''3.''' Click "PaperCut"
'''4.''' Click "Show application log"
'''5.''' Copy this into a text file
'''6.''' Send us the above log file along with the following information.
* Approx date/time you performed the test * Description of any errors that occurred, etc. * Username of user logged in as * Description of problem, error messages, etc. * Description of steps to reproduce problems.
(:title from HP :)
logs from the . '''''' ://///]. . this log. problem, etc. * of .
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.