KB Home | Capturing Spool Files for Mobility Print
The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS.
1. Recreate the issue by printing a document via Mobility Print that demonstrates the problem.
2. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job:
job content in PDL (*.pdl)
print job options/instructions (*.ticket.toml)
printing state for the job (*.info.toml)
NOTE: These files will remain available for up to one hour after the print was submitted.
3. Zip the whole folder.
4. Send this to support along with a copy of the Mobility Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)