Capturing Spool Files for Mobility Print

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Main.CapturingAWindowsSpoolFileForMobilityPrint History

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November 15, 2018, at 02:30 AM by peterf - Added a mention of how long the spool files should remain collectible
Added lines 11-12:
--> '''NOTE: These files will remain available for up to one hour after the print was submitted.'''
November 08, 2018, at 07:27 PM by B - spelling fix
Changed line 13 from:
-->4. Send this to support along with a copy of the [[https://www.papercut.com/kb/Main/HowToCaptureMobilityPrintLogs|Mobiltity Print logs]] so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)
to:
-->4. Send this to support along with a copy of the [[https://www.papercut.com/kb/Main/HowToCaptureMobilityPrintLogs|Mobility Print logs]] so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)
July 12, 2018, at 05:36 AM by Mel Zouzoulas - re-created this KB without the double URL
Added lines 1-25:
(:title Capturing Spool Files for Mobility Print:)

The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and `MacOS.

-->1. Recreate the issue by printing a document via Mobility Print that demonstrates the problem.

-->2. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job:
**job content in PDL (*.pdl)
**print job options/instructions (*.ticket.toml)
**printing state for the job (*.info.toml)
-->3. Zip the whole folder.

-->4. Send this to support along with a copy of the [[https://www.papercut.com/kb/Main/HowToCaptureMobilityPrintLogs|Mobiltity Print logs]] so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)

Note the following information:
**Date/time the problem occurred
**IP address of the Mobility Print Server
**IP address of the device you are printing from
**Username
**Name of any printed documents

For more information about Mobility Print, check out the [[https://www.papercut.com/products/ng/mobility-print/manual/| Mobility Print Help Center]].

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''Categories:'' [[Category.MobilityPrint|+]]

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Article last modified on November 15, 2018, at 02:30 AM
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