Capturing a Windows Spool File

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November 08, 2018, at 06:05 AM by Aaron Pouliot - simplified article
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!!How to Save Spool Files manually
If you don't have Print Archiving, then read below to find out how you can download Windows spool files instead.
to:
!!How to save Windows spool files manually
October 31, 2018, at 08:07 PM by Aaron Pouliot - removed incorrect method
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!!Save Spool Files easily with Print Archiving
If you have already enabled PaperCut's [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/sys-archive-setting-up.html|Print Archiving]]  feature, then downloading spool files is a piece of cake.  Just make sure that this feature has already been enabled, then follow the steps below.
# Log into your PaperCut server as an administrator.
# Open '''Logs''' and find the print job of interest.
# Click on the job’s '''thumbnail''' then select the '''Download''' icon in the toolbar at the top right.

!!
Save Spool Files manually
to:
!!How to Save Spool Files manually
October 26, 2018, at 11:01 PM by Aaron Pouliot - edited for clarity
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# Find the job of interest in the job log '''Printers''' -> '''<printer>''' -> '''Job Log'''.
# Click on the job’s '''thumbnail''' to view the print job.
# Click
the '''Download''' icon in the toolbar at the top right.
to:
# Open '''Logs''' and find the print job of interest.
# Click on the job’s '''thumbnail''' then select the '''Download''' icon in the toolbar at the top right.
October 23, 2018, at 05:09 PM by Aaron Pouliot -
Changed line 6 from:
If you have already enabled PaperCut's [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/sys-archive-setting-up.html|Print Archiving]]  feature, then downloading spool files is a piece of cake.  sure that has already been enabled. Just follow the steps below.
to:
If you have already enabled PaperCut's [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/sys-archive-setting-up.html|Print Archiving]]  feature, then downloading spool files is a piece of cake.  Just make sure that this feature has already been enabled, then follow the steps below.
Changed lines 8-9 from:
# Find the job of interest in the job log '''Printers''' -> {printer} -> '''Job Log'''.
# Click on the job’s
'''thumbnail''' to open the job viewer (full page view).
to:
# Find the job of interest in the job log '''Printers''' -> '''<printer>''' -> '''Job Log'''.
# Click on
the job’s '''thumbnail''' to view the print job.
October 23, 2018, at 05:07 PM by Aaron Pouliot -
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!!Save Spool Files easily with Print Archiving feature
to:
!!Save Spool Files easily with Print Archiving
October 23, 2018, at 05:05 PM by Aaron Pouliot -
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!!Save Spool Files easily with PaperCut's Print Archiving feature
to:
!!Save Spool Files easily with Print Archiving feature
October 23, 2018, at 05:04 PM by Aaron Pouliot - Added steps on how to download spool files with Print Archiving
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!!Steps
to:
!!Save Spool Files easily with PaperCut's Print Archiving feature
If you have already enabled PaperCut's [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/sys-archive-setting-up.html|Print Archiving]]  feature, then downloading spool files is a piece of cake.  sure that has already been enabled. Just follow the steps below.
# Log into your PaperCut server as an administrator.
# Find the job of interest in the job log '''Printers''' -> {printer} -> '''Job Log'''.
# Click on the job’s '''thumbnail''' to open the job viewer (full page view).
# Click the '''Download''' icon in the toolbar at the top right.

!!Save Spool Files manually
If you don't have Print Archiving, then read below to find out how you can download Windows spool files instead.
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# Zip the files and upload them with your [[https://support.papercut.com|PaperCut Support ticket]] for analysis.

See also:
to:

!! Related Articles
October 23, 2018, at 04:27 PM by Aaron Pouliot -
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# On the server, navigate to @@C:\Windows\System32\Spool\PRINTERS\@@.
# Take a copy of
the SPL and SHD files who's creation date matches the time of the print.
# Copy and rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
to:
# On the print server, navigate to @@C:\Windows\System32\Spool\PRINTERS\@@ and look for the .SPL and .SHD files where the timestamp matches the time of the print job.
# Copy and rename these files to a descriptive name like "testprint-3pages-2color-1bw.spl".
October 19, 2018, at 07:06 PM by Aaron Pouliot - Added steps explaining how to pause a print queue.
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If the application does not support "Print to file", the following method (for a Windows server) can be used:

# Manually power down the printer or pause the queue so printing will stay held in the queue.
# Print a document that demonstrates the problem (normally using a workstation)
.
# On the server, navigate to C:\Windows\System32\Spool\PRINTERS\.
to:
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing.  This can help us diagnose issues related to print analysis and other problems.

!!Steps
# Log into the Windows print server
.
# Open  '''Print Management ''' by pressing  '''
Windows key + R ''', then type  '''printmanagement.msc ''' and hit the enter key.
# Right-click on the printer you want to manage and click '''Pause Printing'''.
# Print a document that demonstrates the problem (normally from a workstation).
# On the server, navigate to @@C:\Windows\System32\Spool\PRINTERS\@@
.
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# Copy and Rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
# Zip the files and email both files to [[mailto:support@papercut.com|support@papercut.com]] for analysis.
to:
# Copy and rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
# Zip the files and upload them with your [[https://support.papercut.com|PaperCut Support ticket]] for analysis.
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!!Need a hand?
Let us know! We love chatting about what’s going on under the hood, and we're happy to help out when needed. Contact your PaperCut Authorized Solutions Center or head over to [[https://support.papercut.com|Support Portal]] for further assistance.

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''Categories:'' [[Category.Troubleshooting|+]],
to:
''Categories:'' [[Category.Troubleshooting|+]]
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[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File, Collect-]
to:
[-Keywords: Pause print queue, Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File, Collect-]
December 28, 2017, at 04:34 AM by Mel Zouzoulas - Added Mobility Print link
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* [[CapturingAWindowsSpoolFileForMobilityPrint |+]]
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[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File,-]
to:
[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File, Collect-]
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If the application does not support "Print to file", the following method (for Windows a server) can be used:
to:
If the application does not support "Print to file", the following method (for a Windows server) can be used:
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If the application does not support "Print to file", the following method (for Windows servers) can be used:
to:
If the application does not support "Print to file", the following method (for Windows a server) can be used:
November 09, 2012, at 03:02 AM by ian - add link to page count KB, hotlink support e-mail
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# Zip the files and email both files to support@papercut.com for analysis.
to:
# Zip the files and email both files to [[mailto:support@papercut.com|support@papercut.com]] for analysis.
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* [[PageCountProblems|+]]
November 09, 2012, at 02:58 AM by ian - add links to other spool file articles
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See also:
* [[MacSpoolFile|+]]
* [[CapturingALinuxSpoolFile|+]]
* [[CapturingANovellSpoolFile|+]]

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[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File,-]
to:
[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File,-]
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[-Keywords: Print To File, Print-To-File, Capture Spool, Capture Print File,-]
to:
[-Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File,-]
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# On the server, navigate to C:\Windows\System32\Spool\PRINTERS\
to:
# On the server, navigate to C:\Windows\System32\Spool\PRINTERS\.
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(:title Capturing a Windows Spool File:)

If the application does not support "Print to file", the following method (for Windows servers) can be used:

# Manually power down the printer or pause the queue so printing will stay held in the queue.
# Print a document that demonstrates the problem (normally using a workstation).
# On the server, navigate to C:\Windows\System32\Spool\PRINTERS\
# Take a copy of the SPL and SHD files who's creation date matches the time of the print.
# Copy and Rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
# Zip the files and email both files to support@papercut.com for analysis.

----
''Categories:'' [[Category.Troubleshooting|+]],
----
[-Keywords: Print To File, Print-To-File, Capture Spool, Capture Print File,-]

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Article last modified on November 08, 2018, at 06:05 AM
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