Applying For A License Exception

KB Home   |   Applying For A License Exception

Main.ApplyingForAnException History

Hide minor edits - Show changes to output

April 17, 2019, at 12:48 PM by Jack Lawless - Changed grammar, re-formatted to make it clearer that you need to fill a license exemption on NG
Changed line 6 from:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts. (This is a common situation in higher-education.) \\
to:
In some cases, an organisation's domain/network may contain a number of inactive or inappropriate user accounts. (This is a common situation in higher-education.) \\
Deleted lines 19-21:
!!PaperCut NG licenses
Please send your request for license exceptions to sales@papercut.com

Changed line 21 from:
Since 1st April, 2019 our licensing for PaperCut MF has changed slightly. Have a chat with your PaperCut MF Reseller or your PaperCut MF ASC.
to:
Since the 1st of April 2019 our licensing for PaperCut MF has changed slightly. Have a chat with your PaperCut MF Reseller or your PaperCut MF ASC for more information.
Changed lines 23-27 from:
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Admin Interface... or reach out at [[http://support.papercut.com|our online contact form]] (select Sales enquiry) and have a chat with us!

!!The exception request should contain two items
1. A written letter, scanned letter on letterhead, or an email from your organization email address including
* Your CRN (this can also be found the About tab in the PaperCut NG Application Server
)
to:
If you do not know your Reseller’s contact details, you can find this on the About tab in the PaperCut MF Admin Interface... or reach out at [[http://support.papercut.com|our online contact form]] (select Sales enquiry) and have a chat with us!

!!PaperCut NG licenses
Take a look at the exception request process further down the page and after completing it, please send your request for a license exception to sales@papercut.com

!!!''License Exception Request''
We require both points 1 and 2:

1. A written letter, scanned letter on letterhead, or an email from your organisation email address including:
* Your CRN (Customer Reference Number - this can be found the About tab in the PaperCut NG Administrator console.
)
Changed line 40 from:
* An indication that you will endeavor to ensure that the “active user” count will always remain below the official license limit.
to:
* An indication that you will endeavour to ensure that the “active user” count will always remain below the official license limit.
Added line 42:
Changed line 45 from:
!!Conditions
to:
!!!Conditions
Changed lines 49-52 from:
* You also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console whenever requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.

!Examples
!!Example for an Educational Organization:
to:
* You also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console whenever requested by an Authorised PaperCut representative. This may be your Reseller, Authorised Solution Centre or PaperCut.

!''Examples''
!!Example for an Educational Organisation:
Changed line 68 from:
Note: The request should be via email or letter (i.e. not over the ‘phone), and sent by an organization official. It is kept on file in our sales system for copyright licensing reasons.
to:
Note: The request should be via email or letter (i.e. not over the ‘phone), and sent by an organisation official. It is kept on file in our sales system for copyright licensing reasons.
March 31, 2019, at 04:36 AM by timg - M&S Updates
Deleted lines 3-4:

For PaperCut NG:
March 31, 2019, at 04:36 AM by timg - M&S Updates
Changed lines 4-7 from:
The PaperCut user license is based on the number of user accounts stored in its database.
to:

For
PaperCut NG:

The PaperCut NG
user license is based on the number of user accounts stored in its database.
Changed line 26 from:
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[https://www.papercut.com/support/asc/ | Authorized Solution Center.]]
to:
Since 1st April, 2019 our licensing for PaperCut MF has changed slightly. Have a chat with your PaperCut MF Reseller or your PaperCut MF ASC. 
Changed lines 28-30 from:
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Admin Interface.
\\
to:
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Admin Interface... or reach out at [[http://support.papercut.com|our online contact form]] (select Sales enquiry) and have a chat with us!
Changed line 32 from:
* Your CRN (this can also be found the About tab in the PaperCut MF Application Server)
to:
* Your CRN (this can also be found the About tab in the PaperCut NG Application Server)
Changed line 46 from:
* License exceptions are only available to customers with '''valid''' Premium Upgrade Assurance (or the Implementation Pack).
to:
* License exceptions are only available to customers with '''valid''' Maintenance and Support (M&S) - or the Implementation Pack. 
Changed line 52 from:
I, Mr Jones, the IT Manager of XYZ University @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
to:
I, Mr Jones, the IT Manager of XYZ University @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
Changed line 54 from:
I understand that increasing the number of users in PaperCut could have implications to overall printing performance and I have discussed this with my reseller or ASC.
to:
I understand that increasing the number of users in PaperCut could have implications to overall printing performance.
Changed line 60 from:
I, Mr Jones, the IT Manager of XYZ Company @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
to:
I, Mr Jones, the IT Manager of XYZ Company @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
Changed line 62 from:
I understand that increasing the number of users in PaperCut could have implications to overall printing performance and I have discussed this with my reseller or ASC.
to:
I understand that increasing the number of users in PaperCut could have implications to overall printing performance.
Added line 51:
\\
Added line 54:
\\
Added line 59:
\\
Added line 61:
\\
Changed lines 50-51 from:
I, Mr Jones, the IT Manager of XYZ University (CRN: X-0XXX0X), would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
to:
I, Mr Jones, the IT Manager of XYZ University @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
I understand that increasing the number of users in PaperCut could have implications to overall printing performance and I have discussed this with my reseller or ASC.
Changed lines 56-57 from:
I, Mr Jones, the IT Manager of XYZ Company (CRN: X-0XXX0X), would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
to:
I, Mr Jones, the IT Manager of XYZ Company @@(CRN: X-0XXX0X)@@, would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
I understand that increasing the number of users in PaperCut could have implications to overall printing performance and I have discussed this with my reseller or ASC.
July 20, 2018, at 10:50 PM by 67.61.11.23 -
Deleted line 16:
License exceptions are only available to customers with '''valid''' Premium Upgrade Assurance (or the Implementation Pack). \\
Changed lines 43-49 from:
Applications for license exceptions should be made after the license has been purchased.
\\
\\
If a license exception is granted
to you, this is not a guarantee of it being permanently applied. There is the expectation that if your active user count exceeds your number of users purchased, you will inform us and increase your licence count.
\\
\\
As a condition of this licence exception, you
also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console whenever requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.
to:
* Applications for license exceptions should be made after the license has been purchased.
* License exceptions are only available to customers with '''valid''' Premium Upgrade Assurance (or the Implementation Pack).
* If a license exception is granted to you, this is not a guarantee of it being permanently applied. There is the expectation that if your active user count exceeds your number of users purchased, you will inform us and increase your license count.
* You
also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console whenever requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.
July 20, 2018, at 10:47 PM by 67.61.11.23 -
Changed lines 17-19 from:
License exceptions are only available to customers with valid Premium Upgrade Assurance (or the Implementation Pack). Please make sure this is purchased/current. \\
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization email address (ie. not from Gmail!).
We've included a couple of examples below for an Educational Organization or for a Business to help get you started.
to:
License exceptions are only available to customers with '''valid''' Premium Upgrade Assurance (or the Implementation Pack). \\
We've
included a couple of examples below for an Educational Organization or for a Business to help get you started.
Changed lines 21-22 from:
Please send your request for license exceptions to solutions@papercut.com.
to:
Please send your request for license exceptions to sales@papercut.com
Changed line 41 from:
2. Attach an Executive Summary report for previous 12 months (PaperCut Admin console -> Reports -> Executive Summary)
to:
2. Attach an Executive Summary report for the previous 12 months (PaperCut Admin console -> Reports -> Executive Summary).  If you've been a customer for less than 12 months, just send us what you have.
July 20, 2018, at 09:18 PM by 67.61.11.23 -
Deleted line 42:
\\
July 20, 2018, at 09:17 PM by 67.61.11.23 -
Changed lines 29-30 from:
!!The exception request should contain:
1. A written
letter, scanned letter on letterhead, or an email from your organization email address
to:
!!The exception request should contain two items
1. A written
letter, scanned letter on letterhead, or an email from your organization email address including
Added line 44:
!!Conditions
July 20, 2018, at 09:14 PM by 67.61.11.23 - Be more specific about the letter and attaching the exec summary report
Changed lines 28-30 from:
The request should contain:
to:

!!
The exception request should contain:
1. A written letter, scanned letter on letterhead, or an email from your organization email address
Deleted line 33:
* The Executive Summary report for previous 12 months (PaperCut Admin console -> Reports -> Executive Summary)
Added lines 41-42:
2. Attach an Executive Summary report for previous 12 months (PaperCut Admin console -> Reports -> Executive Summary)
June 11, 2018, at 05:33 PM by 207.173.252.92 -
Changed line 32 from:
* The Executive Summary report (PaperCut Admin console -> Reports -> Executive Summary)
to:
* The Executive Summary report for previous 12 months (PaperCut Admin console -> Reports -> Executive Summary)
Added line 32:
* The Executive Summary report (PaperCut Admin console -> Reports -> Executive Summary)
Changed line 47 from:
As a condition of this licence exception, you also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console when requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.
to:
As a condition of this licence exception, you also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console whenever requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.
March 05, 2018, at 07:44 AM by 90.152.8.32 -
Changed line 4 from:
PaperCut user license is based on the number of user accounts stored in its database.
to:
The PaperCut user license is based on the number of user accounts stored in its database.
Changed line 6 from:
By default, PaperCut will factor in all accounts in the sync source when calculating and verifying its license. If the user count cannot be reduced using the technical/procedural methods outlined here, the organization can apply for an exception to be reviewed. If the license exception has been approved, this would mean that the organization will be issued a special license that covers all users in the Sync Source under the condition that the active user count remains below the official license limit. Active print users are defined as follows:
to:
By default, PaperCut will factor in all accounts in the sync source when calculating and verifying its license. If the user count cannot be reduced using the technical/procedural methods outlined [[https://www.papercut.com/kb/Main/DoINeedAUserLicenseException  | here]], the organization can apply for an exception to be reviewed. If the license exception has been approved, this would mean that the organization will be issued a special license that covers all users in the Sync Source under the condition that the active user count remains below the official license limit. Active print users are defined as follows:
Changed line 11 from:
Prior to applying for a license exception please set the sync source to the smallest sync source that you can use. If you are running version 14.1 or higher you can use the Multiple Group/OU sync facility to select only the groups and OUs that you require. Doing this will ensure that fewer extraneous user accounts are added to PaperCut. \\
to:
Prior to applying for a license exception please set the sync source to the smallest sync source that you can use. If you are running version 14.1 or later you can use the '''Import users from selected groups''' to select only the groups and OUs that you require. Doing this will ensure that fewer extraneous user accounts are added to PaperCut. \\
Changed line 16 from:
Given that you’ve been through the options detailed [[https://www.papercut.com/kb/Main/DoINeedAUserLicenseException  | here]], and you’re unable to do what we’ve recommended, you may be able to apply for a license exception who will. \\
to:
Given that you’ve been through the options detailed [[https://www.papercut.com/kb/Main/DoINeedAUserLicenseException  | here]], and you’re unable to do what we’ve recommended, you may be able to apply for a license exception. \\
Changed lines 18-19 from:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization email address (ie. not from Gmail!). Please use the Example for an Educational Organization or Example for a Business templates below.
to:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization email address (ie. not from Gmail!). We've included a couple of examples below for an Educational Organization or for a Business to help get you started.
Changed line 26 from:
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Application Server.
to:
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Admin Interface.
Changed lines 52-53 from:
We will notify PaperCut software if the number of campus attending students plus staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary, screen shot of the dashboard showing the number of users imported and an email from our student records department detailing our current on-campus student count and staff numbers as of this term. This will allow you to verify our # of Users active user request. \\
to:
We will notify PaperCut software if the number of campus attending students plus staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary, screenshot of the dashboard showing the number of users imported and an email from our student records department detailing our current on-campus student count and staff numbers as of this term. This will allow you to verify our # of Users active user request. \\
Changed line 57 from:
We will notify PaperCut software if the number of users exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary and a screen shot of the dashboard of the number of imported users. \\
to:
We will notify PaperCut software if the number of users exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary and a screenshot of the dashboard of the number of imported users. \\
March 05, 2018, at 04:43 AM by Steven Turner -
Deleted line 62:
TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous
March 05, 2018, at 04:42 AM by Steven Turner -
March 05, 2018, at 04:41 AM by Steven Turner -
Changed line 16 from:
Given that you’ve been through the options detailed [[https://docs.google.com/document/d/1DmwwbtLxI5S_9FM6UORz-Fayx0W9pMxtg2HrAQC5W8A/edit?ts=5a4428fb# | here]], and you’re unable to do what we’ve recommended, you may be able to apply for a license exception who will. \\
to:
Given that you’ve been through the options detailed [[https://www.papercut.com/kb/Main/DoINeedAUserLicenseException | here]], and you’re unable to do what we’ve recommended, you may be able to apply for a license exception who will. \\
March 04, 2018, at 10:18 PM by Steven Turner -
Changed line 13 from:
[[https://docs.google.com/document/d/1DmwwbtLxI5S_9FM6UORz-Fayx0W9pMxtg2HrAQC5W8A/edit?ts=5a4428fb# | Do I need a license exception?]]
to:
[[https://www.papercut.com/kb/Main/DoINeedAUserLicenseException | Do I need a license exception?]]
March 04, 2018, at 10:10 PM by Steven Turner - New Process for Applying for Exception. Replaced old process
Changed lines 1-7 from:
(:title Apply for a license exception or variation:)

PaperCut's user license is based on the number of user accounts stored in its database.

In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  (This is a common situation in higher-education.)

By default, PaperCut will factor in all accounts in the sync source when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded |
here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
to:
(:title Applying For A License Exception:)

!Apply for a license exception or variation
PaperCut user license is based on the number of user accounts stored in its database.
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts. (This is a common situation in higher-education.) \\
By default, PaperCut will factor in all accounts in the sync source when calculating and verifying its license. If the user count cannot be reduced using the technical/procedural methods outlined
here, the organization can apply for an exception to be reviewed. If the license exception has been approved, this would mean that the organization will be issued a special license that covers all users in the Sync Source under the condition that the active user count remains below the official license limit. Active print users are defined as follows:
Changed lines 10-28 from:
!! Setting the Sync Source

Prior to applying for a license exception please set the sync source to the smallest sync source that you can use.  If you are running version 14.1 or higher you can use the Multiple Group/OU sync facility to select only the groups and OUs that you require. Doing this will ensure that fewer extraneous user accounts are added to PaperCut.


!! Application Process

License exceptions are only available to customers with valid Premium Upgrade Assurance (or
the Implementation Pack).  Please make sure this is purchased/current.

To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (ie
. not from Gmail!).  Please use the example for an Educational Organization or Example for a Business templates below.

!! PaperCut NG licenses
Please send your request for license exceptions to [[mailto:sales@papercut.com|sales@papercut.com]]

!! PaperCut MF licenses
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[https://www.papercut.com/support/asc/|Authorized Solution Center]].

''If you do not know your Reseller's contact details, you can find these on the About tab in
the PaperCut MF Administration.''
to:
!!Setting the Sync Source
Prior to applying for a license exception please set the sync source to the smallest sync source that you can use. If you are running version 14.1 or higher you can use the Multiple Group/OU sync facility to select only the groups and OUs that you require. Doing this will ensure that fewer extraneous user accounts are added to PaperCut. \\
There are other ways to limit your user count in PaperCut. Please visit
the following page to see the list of the solutions that may be appropriate for your needs. If the listed solutions are not appropriate, you may be able to apply for a user exception. \\
[[https://docs
.google.com/document/d/1DmwwbtLxI5S_9FM6UORz-Fayx0W9pMxtg2HrAQC5W8A/edit?ts=5a4428fb# | Do I need a license exception?]]

!!Application Process
Given that you’ve been through the options detailed [[https://docs
.google.com/document/d/1DmwwbtLxI5S_9FM6UORz-Fayx0W9pMxtg2HrAQC5W8A/edit?ts=5a4428fb# | here]], and you’re unable to do what we’ve recommended, you may be able to apply for a license exception who will. \\
License exceptions are only available to customers with valid Premium Upgrade Assurance (or the Implementation Pack). Please make sure this is purchased/current. \\
To apply for an exception,
the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization email address (ie. not from Gmail!). Please use the Example for an Educational Organization or Example for a Business templates below.

!!PaperCut NG licenses
Please send your request for license exceptions to solutions@papercut.com.

!!PaperCut MF licenses
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[https://www.papercut.com/support/asc/ | Authorized Solution Center.]]
\\
If you do not know your Reseller’s contact details, you can find these on the About tab in the PaperCut MF Application Server.
\\
Added line 29:
* Your CRN (this can also be found the About tab in the PaperCut MF Application Server)
Changed lines 36-37 from:
** I can't use [[SyncingAgainstMultipleGroups|Import users from selected groups]] to import only the users I need.
to:
** I can’t use [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups| Import users from selected groups]] to import only the users I need.
Changed lines 39-58 from:

You may apply for an exception either before or after purchasing a license.  The preference is to finalize the exception before the purchase is made.  That way sales can formally grant the exception and issue you with a special order link and/or a formal quotation.


!! Examples

'''Example for an Educational Organization:'''

->''I, Mr Jones, the IT Manager
of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' [[SyncingAgainstMultipleGroups|Import users from selected groups]]'' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''

->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our
@@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, '''I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.'''  This will allow you to verify our @@# of Users@@ active user request.''

'''Example for a Business:'''

->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' [[SyncingAgainstMultipleGroups|Import users
from selected groups]] ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''

->''We will notify PaperCut software if the number of users exceeds our @@# of Users@@ user limit
. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.''


''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official. It is kept on file in our sales system for copyright licensing reasons
.
to:
\\
Applications for license exceptions should be made after the license has been purchased
.
\\
\\
If a license exception
is granted to you, this is not a guarantee of it being permanently applied. There is the expectation that if your active user count exceeds your number of users purchased, you will inform us and increase your licence count.
\\
\\
As a condition
of this licence exception, you also agree that you will provide a copy of your Executive Summary report from your PaperCut Admin console when requested by an Authorised PaperCut representative. This may be your reseller, Authorised Solution Centre or PaperCut.

!Examples
!!Example
for an Educational Organization:
I, Mr Jones, the IT Manager of XYZ University (CRN: X-0XXX0X), would like to formally apply for a license exception for PaperCut NG/MF. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
\\
We will notify PaperCut software if the number of campus attending students plus
staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary, screen shot of the dashboard showing the number of users imported and an email from our student records department detailing our current on-campus student count and staff numbers as of this term. This will allow you to verify our # of Users active user request. \\

!!Example for a Business:
I, Mr Jones, the IT Manager of XYZ Company (CRN: X-0XXX0X), would like to formally apply for a license exception for PaperCut NG/MF
. The smallest Sync Source that we can configure using [[https://www.papercut.com/kb/Main/SyncingAgainstMultipleGroups | Import users from selected groups]] is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@ # of Users @@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@. \\
\\
We will notify PaperCut software if the number of users exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count. For your records, please find attached a copy of our executive summary and a screen shot of the dashboard of the number of imported users. \\
\\
Note: The request should be via email or letter (i.e. not over the ‘phone), and sent by an organization official. It is kept on file in our sales system for copyright licensing reasons.
 


TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous
April 14, 2016, at 04:57 AM by 203.222.91.204 -
Changed lines 20-21 from:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (ie. not from Gmail!).
to:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (ie. not from Gmail!).  Please use the example for an Educational Organization or Example for a Business templates below.
Changed lines 23-24 from:
Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]
to:
Please send your request for license exceptions to [[mailto:sales@papercut.com|sales@papercut.com]]
Changed lines 28-30 from:
''You can find your Reseller details on the About tab in the PaperCut MF Administration.''

Use
the Example for an Educational Organization or Example for a Business template below. 
to:
''If you do not know your Reseller's contact details, you can find these on the About tab in the PaperCut MF Administration.''
April 14, 2016, at 04:55 AM by 203.222.91.204 -
Changed lines 23-24 from:
->Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]
to:
Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]
Changed lines 26-27 from:
->Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[/support/asc/|Authorized Solution Center]].
->''You can find your Reseller details on the About tab in the PaperCut MF Administration.''
to:
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[https://www.papercut.com/support/asc/|Authorized Solution Center]].

''You can find your Reseller details on the About tab in the PaperCut MF Administration.''
April 14, 2016, at 04:54 AM by 203.222.91.204 -
Changed lines 23-24 from:
Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]
to:
->Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]
Changed lines 26-27 from:
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[/support/asc/|Authorized Solution Center]]
"You can find your Reseller details on the About tab in the PaperCut MF Administration."
to:
->Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[/support/asc/|Authorized Solution Center]].
->''
You can find your Reseller details on the About tab in the PaperCut MF Administration.''
April 14, 2016, at 04:53 AM by 203.222.91.204 -
Changed lines 20-28 from:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to sales@papercut.com.
to:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (ie. not from Gmail!).

!! PaperCut NG licenses
Please request license exceptions from [[mailto:sales@papercut.com|sales@papercut.com]]

!! PaperCut MF licenses
Please request license exceptions in writing through either your PaperCut MF Reseller or your PaperCut MF [[/support/asc/|Authorized Solution Center]]
"You can find your Reseller details on the About tab in the PaperCut MF Administration."

September 23, 2015, at 11:24 PM by Rick - changed email to sales@papercut.com
Changed line 20 from:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to customer.service@papercut.com.
to:
To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to sales@papercut.com.
July 07, 2014, at 10:15 PM by Rick - changed language to encourage a reduced sync source
July 07, 2014, at 10:14 PM by Rick - changed language to encourage a reduced sync source
Changed line 7 from:
By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
to:
By default, PaperCut will factor in all accounts in the sync source when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
Changed lines 11-18 from:
!! Eligibility

'''To be eligible for a license exception, the organization must be on Version 14.1 or higher and use the Multiple Group/OU sync facility to make sure that the primary sync source is correctly set.''' Doing this will ensure that you are only synchronizing with
the active users of the PaperCut System.  

If after upgrading and setting up OUs there
are still too many users, then the organization is eligible to apply for an exception license using the process below.

''Please note:'' License exceptions are a special service for customers with valid Premium Upgrade Assurance (or the Implementation Pack).  Please make sure this is purchased/current.

to:
!! Setting the Sync Source

Prior to applying for a license exception please set the sync source to the smallest sync source that you can use.  If you are running version 14.1 or higher you can use the Multiple Group/OU sync facility to select only
the groups and OUs that you require. Doing this will ensure that fewer extraneous user accounts are added to PaperCut.

Added lines 18-19:
License exceptions are only available to customers with valid Premium Upgrade Assurance (or the Implementation Pack).  Please make sure this is purchased/current.
June 12, 2014, at 01:38 AM by 203.222.91.204 -
Changed lines 5-7 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  (This is a common situation in higher-education.)

By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
Changed lines 11-12 from:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to mailto:customer.service@papercut.com.  Use the Example for an Educational Organization or Example for a Business template below. The request should contain:
to:
!! Eligibility

'''To be eligible for a license exception, the organization must be on Version 14.1 or higher and use the Multiple Group/OU sync facility to make sure that the primary sync source is correctly set
.''' Doing this will ensure that you are only synchronizing with the active users of the PaperCut System. 

If after upgrading and setting up OUs there are still too many users, then the organization is eligible to apply for an exception license using the process below.

''Please note
:'' License exceptions are a special service for customers with valid Premium Upgrade Assurance (or the Implementation Pack).  Please make sure this is purchased/current.

!! Application Process

To apply for an exception, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to customer.service@papercut.com.
Use the Example for an Educational Organization or Example for a Business template below.

The request should contain:
Changed lines 38-39 from:
''Please note:'' License exceptions are a special service for customers with valid Premium Upgrade Assurance (or the Implementation Pack).  Please make sure this is purchased/current.
to:

!! Examples
May 02, 2014, at 04:29 PM by 71.236.214.84 - clarified the description of 'active user' for business
Changed lines 7-8 from:
* Business - The number of current employees who have access to printers and a requirement to print as part of their job.
to:
* Business - The number of users who have access to printers and print at least one time per year.
April 01, 2014, at 12:05 AM by rick - added links to multi-group sync kb
Changed lines 17-18 from:
** I can't use '''Import users from selected groups''' to import only the users I need.
to:
** I can't use [[SyncingAgainstMultipleGroups|Import users from selected groups]] to import only the users I need.
Changed lines 28-29 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' '''Import users from selected groups''' ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' [[SyncingAgainstMultipleGroups|Import users from selected groups]]'' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
Changed lines 34-35 from:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' '''Import users from selected groups''' ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' [[SyncingAgainstMultipleGroups|Import users from selected groups]] ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
Changed lines 17-18 from:
** I can't use @@Import users from selected groups@@ to import only the users I need.
to:
** I can't use '''Import users from selected groups''' to import only the users I need.
Changed lines 28-29 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using '''Import users from selected groups''' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' '''Import users from selected groups''' ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
Changed lines 34-35 from:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using '''Import users from selected groups''' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using'' '''Import users from selected groups''' ''is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
March 31, 2014, at 06:49 PM by rick - updated language to account for multiple group sync
Changed line 5 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' in the Sync Source under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
Changed lines 9-11 from:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Hotmail!) to mailto:customer.service@papercut.com.  The request should contain:

* The total number of users currently in the directory
.
to:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Gmail!) to mailto:customer.service@papercut.com.  Use the Example for an Educational Organization or Example for a Business template below. The request should contain:

* The total number of users currently in the Sync Source
.
Changed lines 17-19 from:
** My directory is out of control and it will take some time and motivation to tidy up!

* An indication that you will endeavour
to ensure that the “active user” count will always remain below the official license limit.
to:
** I can't use @@Import users from selected groups@@ to import only the users I need.

* An indication that you will endeavor
to ensure that the “active user” count will always remain below the official license limit.
Changed lines 28-29 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using '''Import users from selected groups''' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
Changed lines 34-35 from:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
to:
->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  The smallest Sync Source that we can configure using '''Import users from selected groups''' is: @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''
October 30, 2013, at 10:01 PM by Rick - added example for business
Changed lines 26-27 from:
'''An example:'''
to:
'''Example for an Educational Organization:'''
Added lines 32-38:
'''Example for a Business:'''

->''I, Mr Jones, the IT Manager of XYZ Company, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''

->''We will notify PaperCut software if the number of users exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.''

October 19, 2013, at 05:39 PM by Rick - bolded requirement for documentation
Changed lines 30-31 from:
->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our @@# of Users@@ active user request.''
to:
->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, '''I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.'''  This will allow you to verify our @@# of Users@@ active user request.''
Changed lines 7-10 from:
* Business - The number of users that print at least once per calendar year.

To apply for an exemption, the organization will need to send a written letter
, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to mailto:customer.service@papercut.com.  The request should contain:
to:
* Business - The number of current employees who have access to printers and a requirement to print as part of their job.

To apply for an exemption
, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (not from Hotmail!) to mailto:customer.service@papercut.com.  The request should contain:
Changed lines 13-18 from:
* A brief explanation of why an exception is required.
to:
* A brief explanation of why an exception is required. Examples include:
** Extra users are archived accounts that must remain on our system for some time.
** Users are at a different site.
** We have distance education students who rarely attend campus.
** My directory is out of control and it will take some time and motivation to tidy up!

Changed lines 28-31 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains 20,000 users, and our number of campus attending students plus staff is 14,758 . Our organization is currently licensed for 15,000 users and I would like an extended license to cover all 20,000 user accounts.''

->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our 15,000 user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains @@# of Users@@, and our organization is currently licensed for @@# of Users@@ and I would like an extended license to cover all @@# of Users@@ user accounts. The remaining accounts will not print as @@Insert Reason Here@@.''

->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our @@# of Users@@ user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our @@# of Users@@ active user request.''
October 03, 2013, at 09:23 PM by 71.236.214.84 - clarify edu 'active users'
Changed lines 23-26 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 20,000 user accounts.''

->''We will ensure that the active user count remains below our 15,000 user limit and will notify PaperCut software if our active users exceed our official license
limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains 20,000 users, and our number of campus attending students plus staff is 14,758 . Our organization is currently licensed for 15,000 users and I would like an extended license to cover all 20,000 user accounts.''

->''We will notify PaperCut software if the number of campus attending students plus staff exceeds our 15
,000 user limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''
July 03, 2013, at 09:57 PM by Rick - further clarified Active Print User
Changed lines 5-6 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the current on-campus student and staff count for education, or the number of users that print at least once per calendar year for business).
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit.  Active print users are defined as follows:
* Education - The current on-campus student and staff count.
* Business - The number of users that print at least once per calendar year
.
Changed line 12 from:
* The current/expected number of active print users (or estimate with tolerance based of official records).
to:
* The current/expected number of active print users (see definition above).
June 13, 2013, at 02:00 PM by 67.170.157.102 - clarified education exception criteria
Changed lines 5-6 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or for education based on official records of campus attending staff, students and employees.
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the current on-campus student and staff count for education, or the number of users that print at least once per calendar year for business).
June 11, 2013, at 04:34 PM by Rick - clarified education exception criteria
Changed lines 5-6 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on-site staff [-(staff + students / employees)-].
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or for education based on official records of campus attending staff, students and employees.
March 05, 2013, at 11:07 PM by ian - remove sales@papercut.com as destination e-mail
Changed lines 7-8 from:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to mailto:sales@papercut.com or mailto:customer.service@papercut.com.  The request should contain:
to:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to mailto:customer.service@papercut.com.  The request should contain:
December 07, 2012, at 11:25 AM by RossM - typos fixed
Changed lines 5-6 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students / employees)-].
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count cannot be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on-site staff [-(staff + students / employees)-].
Changed line 12 from:
* An indication that you will endeavor to ensure that the “active user” count will always remain below the official license limit.
to:
* An indication that you will endeavour to ensure that the “active user” count will always remain below the official license limit.
Changed lines 21-22 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 20,000 user accounts.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG/MF.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 20,000 user accounts.''
Added lines 17-18:
''Please note:'' License exceptions are a special service for customers with valid Premium Upgrade Assurance (or the Implementation Pack).  Please make sure this is purchased/current.
Changed lines 23-26 from:
->''We will ensure that the active user count remains below our 15,000 user limit and will notify PaperCut software if our active users exceed our official license limit.  We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''

''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official. It is kept on file in our sales system.
to:
->''We will ensure that the active user count remains below our 15,000 user limit and will notify PaperCut software if our active users exceed our official license limit. We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''

''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official. It is kept on file in our sales system for copyright licensing reasons.
Changed lines 1-2 from:
(:title Apply for a license exception:)
to:
(:title Apply for a license exception or variation:)
Changed line 28 from:
[-Keywords: licence, license, exceeded, exception, exemption, invalid-]
to:
[-Keywords: licence, license, exceeded, exception, exemption, invalid, variation-]
Changed lines 7-8 from:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to customer.service@papercut.com or sales@papercut.com.  The request should contain:
to:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to mailto:sales@papercut.com or mailto:customer.service@papercut.com.  The request should contain:
Changed lines 23-24 from:
''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official.
to:
''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official. It is kept on file in our sales system.
Changed line 28 from:
[-Keywords: licence, license, exceeded, exception, invalid-]
to:
[-Keywords: licence, license, exceeded, exception, exemption, invalid-]
Changed lines 19-20 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 7000 user accounts.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 20,000 user accounts.''
Changed lines 19-22 from:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG.  Our domain contains 7000 users of which 5000 are active print users and the remaining 2000 are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 5000 users and would like an extended license to cover all 7000 user accounts.''

->''We will ensure that the active user count remains below our 5000 user limit and will notify PaperCut software if our active users exceed our official license limit.  We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 5000 active user request.''
to:
->''I, Mr Jones, the IT Manager of XYZ University, would like to formally apply for a license exception for PaperCut NG.  Our domain contains 20,000 users of which 15,000 are active print users and the remaining are either disabled or inactive accounts that need to remain for a period of 12 months after a person leaves the University. Our organization is currently licensed for 15,000 users and would like an extended license to cover all 7000 user accounts.''

->''We will ensure that the active user count remains below our 15,000 user limit and will notify PaperCut software if our active users exceed our official license limit.  We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 15,000 active user request.''
Changed lines 3-4 from:
PaperCut's user license is based on the number of user accounts stored in it's database.
to:
PaperCut's user license is based on the number of user accounts stored in its database.
Added lines 3-4:
PaperCut's user license is based on the number of user accounts stored in it's database.
Changed lines 3-4 from:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students)-].
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students / employees)-].
December 07, 2009, at 10:42 PM by 202.129.124.120 -
Changed lines 3-4 from:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students)-].
to:
In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students)-].
Changed lines 21-22 from:
''Note:'' For copyright licensing reasons, the exception request must be in writing (official email is fine) and sent by an organization official.
to:
''Note:'' The request should be via email or letter (i.e. not over the 'phone), and sent by an organization official.
Changed line 24 from:
''Categories:'' [[!Licensing]]
to:
''Categories:'' [[Category.Licensing|+]]
Changed line 26 from:
[-keywords: licence, license, exceeded, exception, invalid-]
to:
[-Keywords: licence, license, exceeded, exception, invalid-]
Changed lines 3-4 from:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based off the Full Time Effective user count [-(staff + students)-] in some cases).
to:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based on official records of on site staff [-(staff + students)-].
Changed lines 19-20 from:
->''We will ensure that the active user count remains below our 5000 user limit and will notify PaperCut software if our active users exceed our official license limit.  We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current full-time effective student count and staff numbers as of this term.  This will allow you to verify our 5000 active user estimate.''
to:
->''We will ensure that the active user count remains below our 5000 user limit and will notify PaperCut software if our active users exceed our official license limit.  We are also happy for PaperCut Software to request a copy of a report or database data to verify our active user count.  For your records, I have included a copy of an email from our student records department detailing our current on-campus student count and staff numbers as of this term.  This will allow you to verify our 5000 active user request.''
Changed lines 3-4 from:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers all users under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based off the Full Time Effective user count [-(staff + students)-] in some cases).
to:
In some cases, an organization’s domain/network may contain a number of inactive or inappropriate user accounts.  This is a common situation in higher-education. By default, PaperCut will factor in all accounts when calculating and verifying its license.  If the user count can not be reduced using the technical/procedural methods outlined [[LicenseExceeded | here]], the organization can apply for an exception.  This means that the organization will be issued a special license that covers ''all users'' under the condition that the ''active user count'' remains below the official license limit (active being defined as the number of users that print at least once per calendar year in business, or based off the Full Time Effective user count [-(staff + students)-] in some cases).
Changed lines 5-6 from:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to customer.service@papercut.com.  The request should contain:
to:
To apply for an exemption, the organization will need to send a written letter, scanned letter on letterhead, or a formal email from an official organization e-mail address (i.e. not from Hotmail!) to customer.service@papercut.com or sales@papercut.com.  The request should contain:

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on April 17, 2019, at 12:48 PM
Printable View   |   Article History   |   Edit Article