PaperCut Application Server wont start with Symantec Endpoint Protection installed

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Main.ApplicationServerFailsToStartSymantec History

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`SemSvc.exe is a process created by Symantec Endpoint Protection. You will need to reconfigure the service to not use port 9191 or uninstall the product. Please consult with your Symantec Endpoint Protection specialist.
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`SemSvc.exe is a process created by Symantec Endpoint Protection. You will need to reconfigure the service to not use port 9191 or uninstall the product. Please consult with your Symantec Endpoint Protection specialist.

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(:title PaperCut Application Server wont start with Symantec Endpoint Protection installed):)
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(:title PaperCut Application Server wont start with Symantec Endpoint Protection installed:)
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(:title PaperCut Application Server wont start with Symantec Endpoint Protection installed):)

As of late 2010 and early 2011 PaperCut's support team have seen an increasing number of customers who have problems starting the PaperCut Application Server in Windows environments.

If you open the @@[app-path]\server\logs\server.log@@ you will see entries similar to below:

 2010-12-22 07:19:04,802  WARN log:76 - failed `SocketConnector@0.0.0.0:9191:
 java.net.`SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind [`WrapperSimpleAppMain]
 2010-12-22 07:19:05,239  WARN log:76 - failed Server@2fcb4f:
 java.net.`SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind [`WrapperSimpleAppMain]
 2010-12-22 07:19:05,239 FATAL `AppServer:182 - Unable to start application server.
 Unrecognized Windows Sockets error: 0: JVM_Bind [`WrapperSimpleAppMain]

You can confirm that there is another process or program running on the server that is using TCP port 9191. This is done by opening a Command Prompt and typing @@netstat -abno > C:\test.txt@@. This will generate a text file you can open in Notepad. Search through this file to find the first occurrence of @@:9191@@ (including the : ). You will see the below output:

 [`SemSvc.exe]
 TCP    0.0.0.0:9191          0.0.0.0:0              LISTENING      4

`SemSvc.exe is a process created by Symantec Endpoint Protection. You will need to reconfigure the service to not use port 9191 or uninstall the product. Please consult with your Symantec Endpoint Protection specialist.

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Article last modified on February 22, 2011, at 03:47 AM
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