Saving Abnormal Spool Files

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The criteria for abnormality are set in
to:
Defining what is an "abnormal" job is done in the following configuration file:
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->[@SavedSpoolDir=<papercut>/providers/print/<os>/savedspoolfiles@]
to:
->[@SavedSpoolDir=[app-path]/providers/print/[os]/savedspoolfiles@]
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NOTE: These values are supplied in the default print-provider.conf that ships with PaperCut
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[@SavedSpoolDir@] is the directory where the abnormal spool files are saved.
[@SavedSpoolKeepCount@] is the number of most recent abnormal spool files that are saved.
[@SavedSpoolMaxPages@] is the number of pages above which a spool is considered abnormal.
[@SavedSpoolMaxCopies@] is the number of copies above which a spool is considered abnormal.
[@SavedSpoolMaxDimensionCm@] is the page width and height in cm above which a spool is considered abnormal.
October 22, 2015, at 06:38 AM by 203.222.91.204 -
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(:title Saving Abnormal Spool Files :)

''Please also see [[ReportingProblems|+]]''

PaperCut has an option to save spool files which give abnormal page counts so they can be sent to the PaperCut Support team.

This option is enabled when  [[HowToEnableDebugInThePrintProvider|print provider debug logging]] is enabled.

When this option is enabled a print job gives an abnormal page count, PaperCut save it in

            @@[app-path]\providers\print\[platform]\savedspoolfiles@@

The criteria for abnormality are set in
            @@[app-path]\providers\print\[platform]\print-provider.conf@@
           
->[@SavedSpoolDir=<papercut>/providers/print/<os>/savedspoolfiles@]
->[@SavedSpoolKeepCount=3@]
->[@SavedSpoolMaxPages=10000@]
->[@SavedSpoolMaxCopies=10000@]
->[@SavedSpoolMaxDimensionCm=10000@]
----
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]

keywords: secondary server debug log diagnostics

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Article last modified on October 23, 2015, at 04:55 AM
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