Managing (adding and removing) users
🔎 Find this feature in the admin interface: Manage > Users
This section really does what it says on the tin - here’s where you can invite new users, remove users, or check details about users who are currently part of your organization.
To be able to print through PaperCut Pocket or Hive at your organization, the new user needs to have the PaperCut Printer installed - and will (most of the time) need the mobile app installed too. Their journey begins when they receive your SysAdmin invitation email - and you can send that literally at the touch of a button - the Invite user button on the Users page.
Add one or more email addresses and hit Send invitations. The user receives the welcome email with instructions on installing the laptop/PC software and mobile apps. Simple!
You can also ‘re-invite’ users. Suppose they misplaced their invitation email - select the ︙ vertical ellipses next to the user’s name and select Reinvite.
To add another administrator to your organization, you’ll need to hop over to [Click your profile picture top right] > Settings > Administrators. Use this section in exactly the same way as the users section to add or remove administrators to/from your organization.
Note that when you invite an administrator to an organization, they do not automatically become a user in the organization. In fact, their first step as a newly minted administrator is to invite themselves to the organization - so that they can go through the same setup process as a non-admin user.
To remove or delete users from your organization, select the ︙ vertical ellipses next to the user’s name, and click Remove. The user will no longer be able to release print jobs, or print using PaperCut Pocket and Hive at your organization.
Click on any user in the ‘User’ page to see more detail about the user, including:
- email address
- date that they were added to your organization
- status of their activity
- print statistics (including last print time) and other analytics.
The ‘status’ of the user is also visible on the user list. This gives you a quick visual indication of how active a user is:
|Pending||This user has been invited to the organization but has not completed the setup steps yet.|
|Active||This user has been actively printing in the last 90 days.|
|Idle||This user has not printed anything for at least 90 days.|
Hovering over the status also gives you a little more information - like when the user was invited, or when the user last printed.