Printing visibility and logging — know your printing
End-to-end visibility is a foundation for IT security. Why? Because it lets you predict, prevent, detect, and if necessary contain, security issues. All of PaperCut's products have print visibility as a core feature; it keeps job-by-job detailed print logs of every job sent through your printers.
Having visibility of your printing is the first step in understanding what controls you need to put in place to:
- improve printed document security
- ensure your assets are used fairly and correctly
- encourage and celebrate those individuals doing the right thing.
You can work with individuals to encourage good behavior, or correct bad. You can do this through conversation, coaching, or implementing rules in software. But the starting point for understanding your users' behavior is through visibility. You need to understand what the 'current state of play' is in your printing environment before you can even begin to think about what areas you need to prioritize to improve.
A page meter on a multifunction device (MFD) will tell you how many pages per month that device uses. The cost of paper, toner and/or lease will absolutely translate this into real dollars. Did someone print content from the company intranet? Ever a confidential presentation laying about and wanted to know who 'misplaced' them? Or exam questions laying about that shouldn't be?
Those MFD counters also don't tell you what percentage of these jobs were avoidable. Or what percentage of the documents were uncollected and left lying on the printer. How many were reprints and unnecessarily single-sided? In our experience, the 80/20 principle applies to printing. 20% of users generate 80% of the waste. Want to guess who are your 20%?
Visibility offers accountability and an immediate change in behavior. And it doesn't need to be all about dollars, compliance, risk mitigation, and other terms you users will connect to as just organizational aspirations. While anything not printed is a reduced risk and a lowered cost, it's also a tree saved, an MFD not manufactured, and emissions reduced.
We've listed the key features you need to get visibility into your printing. The foundational set is recommended for all organizations as baseline.
Foundational (the must-have features)
|Print job log||The starting point for print visibility is a centralized, detailed job log. This also often referred to as a printer audit log or printer event log.||
|Print reporting||Gather and interpret print activity (by user, printer, department, etc.) via built-in and customized printer reports.||
Advanced Features (level-up)
|Print archiving||Log more than just the print event (time, which printer, who printed, etc.). Also archive the whole job's contents — text and images — so approved administrators can actually see the contents of the print job itself.||
|Watermarking||Move visibility from beyond the print log used by SysAdmins to the printed document itself, with watermarking. A print document watermark can be as simple as a date and username on each page, through to something more advanced like a digital signature. These visual marks are a great motivator fo people to not leave sensitive stuff laying around because its origin is always visible!||
|Scheduled reporting||Millennials have high expectations and so should you. Expect your reports, routinely by automating their delivery right into your inbox.||
Real world examples
Print security can do more than protect your organization — it can help protect your students, too. A High School was able to track down two students who were printing photoshopped pictures to bully other students. Even though the documents looked innocent in the print queues and logged as 'homework_1.pdf', being able to audit the content using Print Archiving quickly identified the culprits.
When an up-and-coming construction company kicked off a top secret project for their next potential high profile development, they needed to make sure sensitive design and technical documents wouldn't leak to their competitors.
Using a combination of print archiving, digital signatures, and watermarking, they were able to make every printed document uniquely traceable back to an individual. Project staff knew it was "their name on the line" if they were careless. This small but tangible change helped reinforce the requirement for confidentiality during this important phase. As one key staff member put it, a reminder on every print job was far more effective that the all-hands email that went out at the start of the project!
Managers also got regular reports to see what their staff were printing. From simple job log summaries to detailed examinations of the contents of individual print jobs, they could see exactly which documents their staff were printing.
Government / Local Council
Every group has a few people who go above and beyond. Unfortunately, that applies to print users too — some people go nuts and print everything! After only one month of print logging, a Municipal Council was able to clearly identify they had a problem and that problem was "only a few". By implementing targeted print volume caps (quotas), the Council was able to save 10% from their print budget. The overall print volumes were transparently shared with all staff long with a "print responsibly" message. This reduced waste and encouraged better user print behavior.
The following content explains a number of the features referenced in the examples above.
Visibility naturally begins with PaperCut's centralized and detailed log which gives you insight into exactly what's been printed in your environment.
The print log contains the date, time, printer used, username, document name (now we're talking), and some other stuff that comes in handy from time to time like size in bytes, originating machine, driver type, and more!
Let's not skip over the centralized part! This is all from one web-based user interface, and the scope of the log can be all of the organization, per user, per printer, and filtered even further. And this is all regardless of whether the machine was a printer or MFD, who made it, or how long ago it happened!
The presentation of any data collected through logs is imperative for it to be interpreted, actioned, and shared.
Executive Summary reports give a single, compelling view into your organization's current state of printing. The highest printing users. The devices with the highest utilization. These are the first clues in all cases as to where to want to focus a deeper dive into the data.
PaperCut MF and NG have a number of built in reports that output to PDF, HTML, and CSV and cover all perspectives of data from summary to detailed per-transaction logs. So we've done the heavy lifting here for you.
All of PaperCut's products also allow you to customize how the data is presented. PaperCut MF and NG support custom reports to be written and 'dropped into' your own solution, and PaperCut Pocket can export its data to popular cloud reporting tools like Power BI and Tableau.
The unique watermarking feature distributes print visibility to your users as much as it does to the system administrator. When elements of Job Log are printed unobtrusively onto each and every page, it servers as a constant reminder of the importance of securing the printed form.
A system administrator can also use this watermark to tie a 'misplaced' document back to the original owner via the PaperCut Web UI. This can be via the visible username, date and time, or a digital signature (if printing a user's username is less than ideal).
You can tell a lot about printing from the log data. In some situations though, you need more than a document name to really tell what's going on. This is where archiving the full print document itself for a period of time comes in handy.
Print archiving gives you a complete, human readable view of the print job as it was printed, without the need to access the original application that printed it. Web pages, blueprints, tickets, emails. All can be viewed using the job archive.
When coupled with watermarking, you can use a single found page to show the complete original document that was printed and by whom. You can then view that user's entire print history to check for any other data or privacy concerns.
The value of reporting is greatly enhanced with the ability for any of the reports to be set to run on a routine schedule. Reporting as a feature is in most cases an essential feature, however the usability improves significantly if your predictable reporting needs can be scheduled to simply be emailed to you!