Southeast Health is a not-for-profit community health system operating in southeast Alabama, southwest Georgia, and the Florida Panhandle.
Established in 1957, Southeast Health employs more than 2,700 staff and is supported by approximately 350 physicians. The 420-bed regional referral center serves the entire Southeast region.
Southeast Health had a large mixed fleet of various makes and models of devices, mostly basic network printers. Device inventory and management were becoming more difficult, with several devices being locally installed adding more of these issues as well as tracking problems.
Southeast Health needed to find a print management solution to solve their tracking and inventory woes as well as recovering waste and maintenance costs.
“It has helped our organization save thousands of dollars in resources and has helped tremendously improve security involving patient healthcare information.
- Christopher Peterman, Epic Client Systems Analyst for Southeast Health
Mixed device fleet meant unmanageable tracking and inventory
Southeast Health’s printing troubles were due to their large mixed fleet of various makes and models of devices. Consisting of primarily basic network printers, inventory, and management of their various devices was becoming increasingly difficult.
Several of their devices were locally installed which also led to tracking problems. Shared area MFPs for several users would become a hindrance to workflow if they were down for maintenance. Staff would have to be manually directed to another workstation/device or set up a temporary device in order for workflows to continue.
“The biggest issue we faced was the financial impact of waste and maintenance costs due to the sheer number of devices and the multitude of different vendors, makes, and models,” says Christopher Peterman, Epic Client Systems Analyst for Southeast Health.