This huge Australian food and liquor retailer employs 4,000 staff in its head office. It’s responsible for many outlets throughout the country, servicing the daily needs of Australian households.
There was a huge wastage problem as staff would print to one of the 180 printers and forget to pick up the documents. They’d then re-print the same documents at a later time.
And when a printer went offline, staff would have to manually choose another printer to print to - wasting time and causing IT callouts.
Users reprinting already binned documents
Reducing waste from 4,000 active users across 180 printers was critical for this large Australian retailer’s head office. Printouts were at risk of being binned if users forgot to collect their documents, only to get reprinted the next day.
Availability of printers for users was also an issue. If a printer went offline, users would have to attempt to map to another printer or server to print their document.
In short, their printing and printing costs were out of control.