Customer Stories

LARGE ENTERPRISE

A food and liquor retailer ends paper wastage

Problem

Users reprinting already binned documents


Solution

Release stations, touchscreen printers, and PaperCut MF


Outcome

An immediate 25% reduction in printouts

This huge Australian food and liquor retailer employs 4,000 staff in its head office. It’s responsible for many outlets throughout the country, servicing the daily needs of Australian households.

There was a huge wastage problem as staff would print to one of the 180 printers and forget to pick up the documents. They’d then re-print the same documents at a later time.

And when a printer went offline, staff would have to manually choose another printer to print to - wasting time and causing IT callouts.

Problem

Users reprinting already binned documents

Reducing waste from 4,000 active users across 180 printers was critical for this large Australian retailer’s head office. Printouts were at risk of being binned if users forgot to collect their documents, only to get reprinted the next day.

Availability of printers for users was also an issue. If a printer went offline, users would have to attempt to map to another printer or server to print their document.

In short, their printing and printing costs were out of control.

Solution

Release stations, touchscreen printers, and PaperCut MF

The installation of PaperCut MF – along with compatible multifunction devices (MFDs) and MIFARE card readers - was quick and easy.

Existing printers were attached to fast release network readers to capture user logins, making the much needed Find-Me Printing accessible across the fleet. Proximity dots or building access passes let users perform self-association for login at the device.

Virtual queues were set up across servers and controlled by group policies. That meant employees could print and release in any building and at any printer.

Outcome

An immediate 25% reduction in printouts

The immediate benefit of installing PaperCut MF was a 25% reduction in wasted documents. For a company that was printing 25 million pages per year, that’s a huge cost and environmental saving. Rules such as standardized duplexing, irrespective of printer settings, also helps to keep waste down.

Today, the IT team uses PaperCut MF admin dashboard daily to keep printing under control. Using the Devices page to discover what printers are offline keeps downtime for the now 285 printers to a minimum.

And if a printer needs to be relocated, PaperCut MF makes it incredibly easy to reset the printer remotely - without needing to physically perform commands at the panel.

PaperCut MF has now been rolled out to the retailer’s support centers and supply chain administration offices across Australia, with a primary print server at head office and a secondary print server supporting the rest of the country to eliminate waste across the organization.