BIG W is an Australian department store with 176 stores throughout Australia. Founded in the 1960s, the company is a business unit of Woolworths Group, and employs 22,000 people.
In a busy week, team members are responsible for printing over 500,000 labels during peak periods. It’s no surprise that high availability of printing is crucial to BIG W.
The IT team needed a new solution to replace Google Cloud Print— one that would fit with their print environment while ensuring team members could print simply, quickly, and reliably.
I would say the biggest impact of Mobility Print has been its simplicity. It’s such a simple solution with a lot of benefits.”
Stores Solution Owner, Woolworths Group
BIG W needed to simplify their printing and reduce single points of failure
For BIG W, printing is business critical, with 250,000 print jobs undertaken each week—over 500,000 when things get really busy.
That level of printing meant there were many potential points of failure—something BIG W was anxious to limit or remove altogether.
For Stores Solution Owner Steven Kernahan, finding a simple-to-use replacement for Google Cloud Print was a top priority. One that would fit seamlessly with the company’s Chromebook environment. Not an easy task for a retailer with 176 stores and 20,000+ team members.