Founded in 1893, American University is a private research college located in Washington, D.C. Their alumni include multiple Pulitzer Prize and Nobel Prize winners.
Home to more than 14,000 students and 4,500 staff members across 50 buildings, American University required a campus-wide print management solution. They coupled this with refreshing their entire device fleet.
Part of a top-down initiative, the university’s IT team Brian Blair and Tony Loffredo needed a solution that would boost their infrastructure’s efficiency, while achieving their sustainability goals, and shrinking costs.
Overall, it is one of the nicer pieces of software to administrate.”
Assistant Director, Academic Technology
Evolving campus outgrew library pay-for-print model
American University’s library was using a limited print management solution which didn’t match the speed of evolving student and staff printing needs.
Their pay-for-print infrastructure was wasteful with a suite of efficiency problems: “Having to install soft client software and packages – 80% of troubleshooting centered around that piece of operations,” says Tony Loffredo, Assistant Director, Academic Technology.
The university required a campus-wide solution. On top of a larger scale, feature-rich print management platform, they also needed to migrate their hardware fleet. With five different vendors and no centralized management, they sought a solution for approximately 220 MFDs, 1,500 printers, and 18,000+ users.
In addition to transforming their infrastructure, they also aimed to reduce their carbon footprint and printing costs.