PaperCut Blog

Picking a new support system – 5 candidates reviewed

I sometimes find myself sitting on the fence between ‘customer’ and ‘technical support’. It was not that long ago I was an IT manager for a reasonable size high school here in Melbourne, Australia. One thing that was always on my mind was the quality and timeliness of support available from software and hardware vendors. […]

Switching between your desktop audio devices

Hands up if any of this sounds familiar: You’re at your desk. Your headset is plugged into your cell phone to play music. The desktop phone rings. You take off your headset to pick up the handset. Then someone calls on Skype. You unplug the headset from the cell phone and plug in into the […]

A quick tip to keeping a DHCP network organized

I was recently helping a customer with a couple of reporting questions they had and they mentioned that they were going to be rolling out 20 new printers in the near future. I commented that this would require quite a bit of work, lugging hardware around, changing printer drivers etc. They agreed and then said […]

Squid Proxy and Windows Active Directory Authentication

An Internet or Web Proxy is one of the most important applications on a large network. It allows you to: track user’s internet usage save on bandwidth costs through content caching limit user access to irrelevant or objectionable content If you’re running PaperCut, and want to make use of Internet Quotas, then you will need […]

Getting Samba to authenticate to a Windows Domain

Introduction Samba is a tool most known for it’s ability to provide windows file sharing cababilities to linux/unix platforms. With very little effort you can set up a Samba file server which will cost you very little. If you had to go out and buy one of the Windows server editions you’d be up for […]

New mail server (debian + exim4 + dovecot IMAP)

I spent quite a bit of time over the weekend configuring the new Papercut mail server. We’re running Debian Linux on our servers. It’s a great distribution that makes it damn easy to get almost any linux application working… apt-get install app-name … wait a few seconds while apt-get downloads the package and any of […]