PaperCut Blog

How to write Pandoc filters for PM Wiki in Lua

A few months ago our resident IT geek Alec Clews was hosting a talk about Pandoc, an open-source document converter.

It got me wondering.

Could Pandoc convert a nicely formatted document like Word or Google Doc into the PM Wiki markup used by our KB articles?

Meet a PaperCutter: EP04 Jack the frontline supporter

Welcome back to Meet a PaperCutter. The time’s arrived for our final episode of 2019.

In this episode, I sat down with Jack Lake, a key member of the EMEA support team to find out about his experiences since joining PaperCut earlier this year.

Picking a new support system – 5 candidates reviewed

I sometimes find myself sitting on the fence between ‘customer’ and ‘technical support’. It was not that long ago I was an IT manager for a reasonable size high school here in Melbourne, Australia. One thing that was always on my mind was the quality and timeliness of support available from software and hardware vendors. […]