PaperCut Blog

What is Print Nightmare? The Windows Print Spooler exploit explained

When is printing not a nightmare? Many SysAdmins and IT teams struggle with printers daily. But this particular Windows Print Spooler vulnerability causes a lot of bad dreams. 

It’s an exploit that means a domain user (once they’ve been authenticated against the remote system) can remotely run code on a Microsoft Windows system as the local SYSTEM user. 

Printer Spooling: what is it and how to fix it?

You’ve hit print, but you arrive at the printer to see no printout. You walk back to your computer and check the status of the print job. The print queue shows your stuck job with a status of either “Printing” or “Paused – Spooling”. 

Think of print spoolers like third base coaches in baseball. I know right, printers and baseball, could I make this more exciting?

Making the PaperCut cloud-native API accessible to the world

In order to be a truly caring company we need to make our product technology available to the widest possible audience across the globe. Not everyone uses English as a first language or has access to the latest technologies.

When we recently created our new cloud-native platform we had an opportunity to exploit that understanding for our integration partners and be as inclusive as possible. What are some of the principles we applied in our new developer program to improve accessibility?

Print Geeks 019 | The history of Managed Print Services (MPS)

In this episode, I’m joined by our Product Manager, Matt Coad. He taps into his 12+ years of experience in the print industry to teach class on the history of Managed Print Services (MPS).

If you enjoy this chat, do we have exciting news for you! This is the first entry of a little series on MPS we’ll be doing on Print Geeks over the following months.

Security patching explained: software updates demystified

Bugs happen in software. We don’t want them to, but they do.

PaperCut is dedicated to ensuring the security of our customers’ data and systems. So, when vulnerabilities occur, we’re quick-smart to develop patches and then spread the good word about needing to update ASAP.

But despite best intentions, security comms usually contain a bunch of buzzwords and jargon. I wanted to break down what some of these terms mean.

4 tips for great customer-facing conversations

I’ve been with PaperCut Software for just over 6 years, as part of the Customer Care team. It’s my job to help prospective customers find the right solution for their print environment.

During my tenure, I’ve picked up some things over the years. Hopefully, they can help you have a great conversation, where both parties leave feeling engaged and accomplished.

Forest Positive: evolving print industry sustainability

Climate change’s tipping point is looming. We need to do more. Reducing our carbon footprint is absolutely essential. But the planet needs more than a neutral approach. It needs an evergreen boost. 

This brings us to the next step in the sustainability evolution: the Forest Positive movement, which is transforming the print industry.

Why I prescribe managed print services for healthcare

The more time I spend with hospitals and healthcare professionals, the more opportunities I see for print providers to offer a unique, timesaving, stress-reducing service that supports these vital institutions.

I think I can sum up some MPS best practices for healthcare using PaperCut in five considerations.

RMIT Google Developer Student Club visit to PaperCut HQ

On Friday 29 April, PaperCut’s Melbourne HQ was paid a visit by winners of the 2022 RMIT Google Developer Student Club’s first annual hackathon. 

Former RMIT GDSC leader PaperCutter Mili hosted the students with PaperCutter Simon, and tells us how they found the coffee culture, standups, retros, and more!

PaperCut Hive keeps research institute’s printed documents confidential

To steal a line or two from their website, the Indiana Biosciences Research Institute [IBRI] is “a leading translational research institute that advances academic and industry science through collaboration to improve patient health outcomes”.

I caught up with IBRI’s Jacob Smith to learn how the institute solved a curly confidentiality conundrum affecting their print environment.

5 print priorities for digital-first CEOs

IDC recently published their 2022 Worldwide CEO Survey. And their follow-up blog on the CEO tech agenda in a digital-first world got us thinking…

So we thought we’d throw together our own list of 5 print priorities for the modern tech CEO.

Managed Print Services 2.0: the role of post-pandemic MPS

Post-pandemic lowered print volumes might have you thinking, “Do I need managed print services now that my workplace has adopted a hybrid working philosophy?”

As business printing morphs, MPS is evolving with modern workplaces to continue providing value-added services.