Hi, my name is Rick. I am a “new” employee at PaperCut Services North America, the PaperCut service company serving the time zones from GMT-5(NY) to GMT-8(CA) from 8:00am to 5:00pm Monday - Friday. (Wow, that’s a mouthful.)
Truth is, I’ve actually been working with PaperCut for over 7 years now, but we recently formed the US service company in August, and I just became an employee this month.
But let me back up a bit…
Many years ago I was introduced to PaperCut through a Swiss software company, GenevaLogic, where I was the Director of Technical Support. After a couple of years I was able to strike a deal with the folks in Melbourne to be the first representative of PaperCut based in the US. (I was impressed by the print management software and - just like the late Victor Kiam and his love of Remington razors - wanted to be part of the company.)
The first four years or so were spent telecommuting. While it was great not having any traffic to battle, communicating with an Australian home office that was 19 hours ahead made for a heck of a “commute” each day! Frankly, I never thought I’d miss going into the office every day but I have learned that plain ol’ human interaction with peers has a tangible benefit. I guess I didn’t fully appreciate that until I spent a few years working out of my basement during the winter in Oregon!
It wasn’t long before the North American customers became used to having PaperCut support available during their business hours. As we added new features, embedded modules and support staff the installed base started to grow and grow.
Which brings us back to today…
Now we have a global sales and support organization with resources in Melbourne, Portland and London. We offer customers follow-the-sun support from Monday morning in Melbourne (Sunday afternoon in Portland) until Friday evening in Portland (Saturday morning in Melbourne).
And just this summer we - the US-based sales and support teams - moved into our shiny, new office in Beaverton. The windows overlook mighty pine trees (and a few satellite dishes). We have conference rooms and whiteboards… my how things change.
So now we have a place to call home in the “Silicon Forest”… A place to take customer enquiries and support our network of Authorized Solution Centers and Resellers. And of course, a place to drink coffee.
[And if you’re in the area and looking for a great place to work, check out our open jobs online.]