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Monthly Archives: July 2014

Posted on by Development Team

Happy Sysadmin Day!

Each year at PaperCut we celebrate one special day with a little more enthusiasm than others: Sysadmin Day! This year, on the 25th of July we recognize all the guys and girls out there for their tireless, never-ending, behind-the-scenes work in countless organizations around the world.

Happy Sysadmin Day 2014!

These everyday heroes keep us working productively by responding to our urgent alerts and triaging our cries for help. It’s often said that these heros are unsung however there are in fact songs written about them! It was this job that all those years ago, planted the seed that grew to become PaperCut as you know it today!

Chris Dance was a young science & engineering student and part time system administrator at Parkdale High School. Between fixing keyboards, replacing stolen mice and trying to deal with the out-of-control student printing, Chris saw an opportunity to raise the visibility of the print-waste and change the students’ behavior.

Combining system administration and software engineering with the help of his room-mate Matt Doran, before long, Chris was installing the new software on Parkdale High School’s computers and paper was being saved. The pair thought that other schools might find it useful too, so they made it available to everyone.

The PaperCut solution today helps thousands of system administrators around the world by monitoring and controlling their networked print environment without leaving their desks.

We would like to give a shout out to all the IT gurus out there and especially our very own system administrators who make up a fifth of the PaperCut family.

Sysadmin Day gifts for the hard working employees at PaperCut

Happy Sysadmin Day to all of you, from the sysadmins here at PaperCut!

Posted in Blogroll, General | 5 Comments


Posted on by Development Team

Over the river and through the woods to PaperCut

Don Jacobson - US Support team at PaperCut

Hi, my name is Don. I am a new employee working in PaperCut’s Support team in the US office in Portland, Oregan, serving the US time zones from GMT-5 (NY) to GMT-8 (CA) from 08:00 to 17:00, Monday – Friday.

 

During our overlapping operational hours, the US Support team are in constant touch with the Australian team at the PaperCut office in Melbourne. Although we make extensive use of Skype for calling and messaging from person to person, our most innovative method of communication is the PaperCut Portal.

 

Portal communication between Australia and North America at PaperCut

During the support ticket review each day, our US and Australian teams brainstorm together on how to respond to client issues. Not only does the Portal easily facilitate this group discussion between our team members but it is a great way to cultivate and maintain personal relationships with our remote peers.

By just walking up to the monitor, the Portal really does make cross-continental exchanges as easy as chatting to someone in the office!

 

I have moved over to PaperCut from my previous position at Yahoo’s Small Business centre and what first caught my interest, much to my liking, was PaperCut’s culture of coffee aficionados. There is even an internal Policy document about coffee!

 

However during my first few weeks of work, the thing I have come to like best about PaperCut is our focus on “quality of life”. We are a hard working team of professionals but at the same time, we are a bunch of like-minded people enjoying a great degree of flexibility and freedom in our daily jobs. I’m glad to have found a working environment where we trust each other’s judgment and are encouraged to be ourselves.

 

St John's Bridge, Portland, OR

When I began working at PaperCut, I commuted to the Portland office from Vancouver, Washington, crossing three counties and two states. My alternative route across the St. Johns Bridge and through the Tualatin Mountains was truly an “over the river and through the woods” adventure! It was quite a sight to watch the sword ferns, maple and pine trees while driving home each day.

 

I’m enjoying my newfound career at PaperCut, my peers and the PaperCut “quality of life” more than any other previous employment, and I look forward to the next hand wave and conversation with the Melbourne team via the Portal.

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Posted on by Sebastian

Work experience at PaperCut

Work experience at PaperCut

Hi, my name is Sebastian, and I have just finished a week of work here at Papercut as part of my Year 10 work experience program.

I haven’t had a proper job before so I had no idea what I was in for! In the days leading up to my work experience week my train of thoughts ran as such:

“Will I have a supervisor?”

“What if I don’t work well with the employees?”

“Will I get a lunch break?”

Fortunately, my fears were put to rest during the morning of my first few hours at PaperCut. Instead of the scary office with cramped cubicles that I expected, the atmosphere was very friendly, relaxed and leisurely in the open space. I felt right at home while working at my desk as well as hopping around to the different teams.

I found the work I did at PaperCut very interesting and it really opened my eyes to the way the company works. I spent my first day working with Papercut’s Development team beginning with their morning stand-up meeting and then I worked with Amit on some Java programming and testing. I think it’s safe to say that I now know more about Java than I did a week ago. Alec also took me through how the development documentation works, I even got to write some of it too!

During the next two days I worked with Josh, Shane and Jason in the Support team who I noticed would approach every support question enthusiastically, taking joy from solving the problems posed to them! I got to contribute to the PaperCut Intranet and also learned how to use their Help Desk system as well as help out with some customer support tickets.

I worked with the Sales and Marketing team for my last two days where I helped Dan handle the PaperCut licensing. I also got to work on some behind-the-scenes stuff on the PaperCut website with Tom and Jack and had some fun with their social media.

There were a lot of other places I could have chosen for work experience but I’m glad I chose PaperCut in the end. I’ve learned some important things over the course of the week and while I won’t spoil anything, you can expect to see exciting things happen at PaperCut in the coming year!

I would like to say thank you to everyone there for making it such an awesome week!

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