Sales and Ordering Frequently Asked Questions

Q. What currencies do you accept?

Q. What payment methods are available?

Q. Do you allow refunds or cancellations?

Q. What if my key/licence does not arrive in reasonable time?

Q. Can I receive a quote and invoice in my currency?

Q. Can I use a school/university check to pay?

Q. Do I need to be a member of PayPal to pay via credit card?

Q. What taxes are involved?

Q. What will I receive when I purchase?

Q. I would prefer to purchase locally, is this possible?

Q. Can I discuss the sale with a person?

Q. What if something goes wrong?

Q. What if my question isn't answered here?

What currencies do you accept?

We accept payment by in most major currencies (USD, GBP, AUD, Euro, CAD, HKD, NZD - others please ask).

What payment methods are available?

Online credit card is the fastest and easiest way to order PaperCut. Your credit card information is sent directly to our credit card processor in a highly secure manner. We protect you by ensuring that nobody but you and the credit card processor will see your credit card information. You can go directly to our order pages, or from the Buy links on the price list pages.

We also accept purchase order/invoice orders and payment via check or electronic funds transfer in most major currencies. To select this payment method, use our standard order process, and select the "Invoice" option when prompted for payment method.

Do you allow refunds or cancellations?

We will refund any payments made provided where the program is not able to be made to work on your system, provided our support staff have had the opportunity to work with you to resolve the problem. As we do provide a 40 day, pre-purchase evaluation period we reserve the right to deduct administrative expenses from the refund.

What if my key/licence does not arrive in reasonable time?

Email sales@papercut.com and our staff will work with you to resolve the matter. Although we do occasionally make mistakes the most common problem is email from papercut.com being blocked by customer's spam filters. You can assist be checking junk mail boxes and adding papercut.com to the white-list.

Can I receive a quote and invoice in my currency?

Yes - we are happy to provide both formal and informal quotes in currencies that we accept. We will use the daily rate for the conversion and hold the price for 40 days. In most cases this will be cheaper than the rate offered by the credit card processor.

Can I use a school/university check to pay?

We are happy to accept checks in the currencies listed and we cover the exchange fees. Simply have your office write a check to "PaperCut Software International Pty Ltd" as normal. If you countries currency is not listed please email first. The currencies that can be accepted are determined by our bank and we are happy to ask.

Do I need to be a member of PayPal to pay via credit card?

No - PayPal accepts credit card payments from non-members by simply entering your details at the time of purchase. If you already a member of PayPal, then all you need to do is login and approve the payment.

We also allow payments via Share-It!, who is a specialist software reseller. You can choose to pay using Share-It! when prompted for the payment method in the order process.

What taxes are involved?

Australian customers have separate pricing that included local GST. All other transactions are international and no taxes are involved. We pay all taxes in Australia.

What will I receive when I purchase?

The program itself is available for download and may be installed and used prior to purchase. We recommend that you backup the download file for reinstallation if required.

Upon receipt of the order / payment we will send you the relevant licence file/key and registration certificate by email. For direct sales we will also send the details by airmail (delivery about 10 days). Invoices are sent both by email and airmail.

I would prefer to purchase locally, is this possible?

We have resellers in many countries and can provide details if they are not on out reseller page. We only list high volume, experienced resellers. For most English speaking customers it is simplest to deal directly with us.

Can I discuss the sale with a person?

We are real and happy to talk to you - email a telephone number and we will call you during your office hours. We have numbers listed on the contact page and suitable times to call. We are Australian based and there are time differences!

What if something goes wrong?

It doesn't happen often, but if something is wrong please email as soon as possible and we will work with you to resolve the difficulty. We place a very high priority on friendly customer service.

What if my question isn't answered here?

Please send us an email at sales@papercut.com. We're happy to answer any questions you have.