Release Station Configuration

This section describes various aspects to configuring release stations.

Some additional installation notes can also be found in the release station README file located here:


Enabling hold/release support on a printer

By default, print jobs will be sent directly to the printer and will not be held. To turn on hold/release support on a given printer:

  1. Log on to the administration section.

  2. Navigate to the Printers section.

  3. Select the printer.

  4. Select the option to Enable hold/release queue.

  5. Choose the appropriate release mode for your needs.

The two release modes available are:

  • User Release - this is the standard mode that allows users to release and view only the jobs printed under their name/user account.

  • Admin/Manager only release - in this mode, jobs can only be released by administrators or hold/release queue managers.


To configure multiple printers with hold/release queue support, the Copy settings to other printers function can be used. To use this, configure one printer as required, press the Copy settings to other printers and select the printers to copy the settings to.

Hold/Release Queue Managers

A hold/release queue manager is a user that has additional privileges to manage release stations and jobs held in hold release queues. Managers can:

  • Log on to the "manager mode" release stations (both the software and web-based release station).

  • Log on to the "secure mode" release stations which switches them into manager mode so that users' print jobs can be released.

  • Release jobs that can only be released by managers or administrators.

  • Can close the Standard Release Station when running in full-screen mode.

  • Use the Override Print Account selection in the web-based release station.

To assign a hold/release queue manager role to a user or group:

  1. Log on to the administration pages.

  2. Navigate to the OptionsAdmin Rights.

  3. Assign administrator access to a user or group.

  4. The held jobs that a hold/release queue manager can view can be restricted based on user and printer groups.

    • To restrict them to a group of users:

      • Change Allow job releases for to Users from the following groups.

      • Select at least one user group from the list.

    • To restrict them to a group of printers:

      • Change Allow job releases for to Printers from the following groups

      • Select at least one printer group from the list.

    • If both user groups and printer groups are selected, then the hold/release queue manager will be restricted to only jobs that meet the user and printer group criteria.

  5. To restrict their access to only the release station interface, deselect all the other admin rights.

  6. Click on the Apply button to save the changes.

To get more information about assigning admin rights see the section called “Assigning Administrator Level Access”.

It is also possible to make a user a hold/release queue manager by following the steps below:

  1. Log on to the administration pages.

  2. Navigate to the Options section.

  3. Find the Release Station security section.

  4. Enter user's username in Hold/Release Queue Managers field. To enter multiple users, separate usernames with a comma (,).

Note, that this way of assigning hold/release queue manager permission gives unrestricted access to held print jobs.

Standard Release Station Configuration

The Standard Release Station is configured using a configuration file located in the directory where the release station executables are located. The default configuration file is:


This configuration file allows you to configure the behavior and look of the release station in a number of ways. Each of the configuration items are described in the table below:

** Note: There are further more advanced options listed in the file - if you don't see what you're looking for in the table below, please take a look through the config file to check if the option is listed there instead **

Config nameDescription


The mode changes the behavior of the release station depending on the need. The available modes are described in the section called “Release Station Modes”.


(Y/N) - Enable username authentication. Users will be required to enter their domain username to log into the release station. They may also be required to enter their password, depending on the 'mode' setting. Default: Y (Yes).


(Y/N/USERNAME) - Enable card-based authentication. This is designed for use with dedicated hardware card readers.

If Y: The card number is validated against the user's card-number field.

If USERNAME: The card value is interpreted as a username. The user will be prompted for a password if required.

Default: N (No).


Filters the list of jobs to only those print queues listed. This is a comma separated list of full printer names (i.e. server\printer). This is useful when there are multiple release stations, each managing the queues of a different set of printers.


This option applies to installations using Find Me Printing and sets the behavior of jobs released from a virtual queue. For more information see Chapter 14, Find Me Printing and Printer Load Balancing.

This setting defines the printer (or list of printers) that the jobs should be printed to when released. This is usually the printer(s) in close proximity to this release station.


When enabled (Y) and users release a job that is charged to their personal account, a confirmation dialog is displayed to confirm that the user wants to print and be charged for the job. When disabled (N) the confirmation dialog is never displayed.


Used to customize the columns displayed and the order they appear in the list of print jobs. The default value is: date,user,printer,document,machine,pages,cost


Used to customize the width of columns displayed. The setting can only be used if the display-columns is defined. The number of values must match the number of values in the display-columns setting. The default value is: 8,12,25,30,15,8,8


(Y/N) - Used to hide the printer server names from the list of print jobs. Default: N (No)


(Y/N) - Indicates whether the Print All button should be displayed. Default: Y (Yes)


(Y/N) - Indicates whether the Cancel All button should be displayed. Default: Y (Yes)


The number of seconds without user input, before the user is logged out of the release station. The default is 30 seconds.


(Y/N) - Indicates whether to hide the user balance information when a user logs into the release station. Default: Y (Yes)


Allows for customizing the background color of the release station to match the organization's colors. The color format is the hexadecimal color code used in HTML - #RRGGBB (where RR is the red component, GG is the green component and BB is the blue component).


Allows for customizing the font/foreground color used in the release station. The color format is the hexadecimal color code used in HTML.


Allows to override the default language used for the release station. The value is a valid ISO language code. E.g. en, zh_HK.


The title that appears at the top of the release station screen.


The instructions to display at the login page. A <br> can be included to start a new line.


The instruction text that appears when using both card authentication and username authentication, appearing in-between the card entry and username entry fields. A <br> can be included to start a new line.


Override the label text for the Username field.


Override the label text for the Password field.


Allows a custom logo image to be displayed. For best results the image should be between 50 and 80 pixels in height. PNG, JPG or GIF images are allowed.


Allows to adjust the size of text displayed in the release station. Higher value increases the text size. Larger text may be preferable on high resolution screens or touch screens. The default is 1.5.


Allows to set the GUI style of the release station actions. The valid styles are link and button.

Setting it to button is useful when running release station on touch screens. The default is link.


(Y/N) - Enable or disable card self-association. This allows users to associate their card with their account without needing any administrator assistance. Default: N (No)


(Y/N) - Enable or disable the on-screen (software) keyboard. Use of the on-screen keyboard is recommended for touch-screen devices. Supported on Microsoft Windows only, via the on-screen keyboard utility (osk.exe) or an alternate application. Default: N (No)


Specify an alternate on-screen keyboard application to the Microsoft Windows default. Supported on Microsoft Windows only. Default: (none)

Table 13.1. Standard Release Station config settings (for other advanced config settings, see the file)


When running release stations from the \\server\PCRelease share, each workstation can have its own configuration file. The "" is used for default settings for all release stations, but settings can be overridden by defining another configuration file for each release station. These files should be put in the same directory and be named using the following convention:


where [machine-name] is the name of the machine running the release station. Please note that since the machine specific configuration file overrides the default settings, if you wish to clear a setting then it must be unset or commented out in both configuration files.

Apple OSX servers may require the use of the fully qualified domain name of the machine running the release station rather than the short name.

A custom configuration file may also be specified as a startup command-line option using the following syntax:

        pc-release.exe --config "[config file path]"

Release Station Modes

The release station modes available are described below. The release station mode is changed in the configuration file as described in the section called “Standard Release Station Configuration”.



This is the default mode. It allows a user who logs onto the release station to release any held jobs. Any jobs released will be charged to the logged in user.


Manager mode allows only administrators or hold/release queue managers to log in to the release station. In release station mode, all jobs are listed and users are not automatically logged out due to inactivity.


Secure mode allows users to only see and release print jobs that they have printed. Release station managers can see and release all users' print jobs.


This works similar to the secure mode, however users don't need to enter the password to view jobs.

Table 13.2. Standard Release Station modes

In all modes except Manager mode, users are logged out automatically after a period of inactivity defined in the configuration file, the default being 30 seconds.

Card-based User Authentication

In some environments, users are issued with identity cards that can be used for authentication. The cards might be used to gain entry to buildings, or borrow from a library. The cards can also be used to authenticate users at the standard release station. Using a card is often much more convenient and less error-prone than entering a username and password.

To use card-based authentication an appropriate hardware card-reader is required. The card reader must be connected to the machine running the release station and act like a keyboard. i.e. when the user swipes/scans their card, the card reader outputs the digits just as if someone entered them using the keyboard. There are card readers that can do this for all commonly used card types (e.g. magnetic stripe, barcode, etc). An easy way to test a card reader is to open a text editor and place the cursor in a new text document. Then when a card is swiped the card number will appear in the text file.

The card numbers entered at the release station are validated against the Card/Id number field for the user. This can be found at the bottom of the user details screen in the admin interface. Before card authentication can be used, the users' card numbers must be associated with the user record in PaperCut NG. The numbers can be entered manually, automatically synchronized from Active Directory or LDAP (see the section called “Card/Identity Numbers Sync”) or imported in bulk using the Batch User Import file (see the section called “Batch User Data Import and Update”).

Once card numbers are associated with users, the card-based authentication can be enabled in the release station by setting the use-card-authentication to Y in the release station's file. Once the release station is restarted it will be in card-authentication mode, and can be tested by swiping a card through the card-reader.

Alternatively, card numbers may be self-associated by users at the release station. Enable this functionality by setting enable-card-self-association to Y. Note that this also requires use-card-authentication to be enabled as well.

The file has some other settings to change how the card-number is read from the reader. For example, you can change the header and trailer characters used by some card readers to indicate the start and end of the card number. See the config file for details.

Friendly client machine aliases

In some environments (for example public libraries), it can be important for users to identify print jobs by the client machine they were printed from. By default, the release station will list the either the IP address or the machine's unique network name Neither of these are helpful to release station users. To avoid this problem the administrator can define a list of aliases, that map the unfriendly names to a more user-friendly name.

For example, print jobs might appear in the release station as or winpc0076, but would be more meaningful for the user to appear as Public PC 1.

These aliases are defined in the [app-path]/release/ file. The entries are in the format:


It is also valid to have multiple entries that map to the same alias. So to add aliases for the example above the following lines would be added to the file: PC 1
        winpc0076=Public PC 1

Job timeout

If a user does not release their held job after a defined time, their job will be automatically deleted. This is to prevent a buildup of old/abandoned jobs in the hold/release queue. The default timeout is 30 minutes, and can be changed as follows:

  1. Navigate to OptionsGeneralHold/Release Queues and find the option Delete held jobs if not released after.

  2. Enter the number of minutes to wait for users to release their job before it is deleted.

  3. Press Apply

End-User Web Based Release Interface Configuration

Configuration options for the end-user web based release interface can be found in the administrative interface at OptionsGeneralUser Features. These options control the availability of the Jobs Pending Release option available to end users. The available options are:

End-user web based release interface options

Figure 13.9. End-user web based release interface options

  • Allow users to view held jobs - this option enables the Jobs Pending Release screen in the user web tools. When this option is disabled, no related functionality is available from the user web tools interface.

  • Users have permission to: - this option changes which type of jobs users can see and/or release. The available options are:

    • view their own jobs only - users may see their own jobs that are held in the hold/release queue. Jobs printed by other users are not displayed. They may cancel their own jobs, but cannot release them. This is useful if users are required to be physically at the printer to release a job, where a standard release station is running.

    • release their own jobs - users may release or cancel their own jobs. Jobs printed by other users are not displayed.

    • release any jobs (charged to their account) - users may release or cancel any job that is being held, including jobs from other users. If a user releases a job that was sent by a different user, the releasing user is charged for the job. This option is equivalent to the Release Any mode used in Release Station and is ideal for authenticating printing in a unauthenticated environment.

  • Enable the 'Release All' and 'Cancel All' buttons - enabling this option allows users to release or cancel all held jobs by clicking one button. When this option is disabled, users must release or cancel jobs individually.

    This option is purely for the convenience of the users. It can save a user a few clicks when they want to release all their jobs at once. However if the user is able to release jobs other than their own, a user might accidentally release (and be charged for) many other users' jobs.


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