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Upgrading your PaperCut software

The process for upgrading your PaperCut software will depend on which edition you are using.

Please select an article from below that matches the edition you are using.

Common upgrade questions:

Do I need to pay for the upgrade?

Minor releases upgrades are always free. If your upgrade assurance is not current, there may be an upgrade cost for major upgrades. Please some time to review the upgrade policy before proceeding.

Can I jump versions? e.g. I am currently running version 7.1 and would like to upgrade to 10.5. Do I need to install 7.2, 7.3 and so on, or can I go straight to version 10.5 skipping those in between?

PaperCut's install-over-the-top upgrade correctly handles jumps/gaps in upgrades. In this example, you may go straight to version 9.2 skipping over the releases in between.

Do I need to upgrade all clients and secondary servers at the same time?

Where possible PaperCut remains backwards compatible with older clients and secondary servers. You may upgrade the primary server and items such as clients, secondary servers, and release stations will still work with this newer server (all be it new features may not be available). In line with network management best practice, it's advisable keep clients and secondary servers in sync with the primary server, however backwards compatibility support ensures that the upgrades can be progressively rolled out over a number of days/weeks as time allows.

What will happen if someone tries to print while the upgrade is in process?

The PaperCut Print Provider service will be stopped during the installation, but the print spooler service will continue to process print jobs allowing printing to continue without PaperCut control. The Print Provider service will be restarted automatically at the end of the upgrade. We recommend that you perform the upgrade during a period of minimal print activity on the network.

Categories: Administration, Upgrading

keywords: upgrade, update

Page last modified on September 12, 2010, at 09:58 PM

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