PaperCut KB | Upgrading PaperCut ChargeBack

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Upgrading PaperCut ChargeBack

PaperCut ChargeBack is designed to support "install over the top" upgrades. The latest version of PaperCut ChargeBack is always available from the download page at:

http://www.papercut.com/products/chargeback/download/

Choose the appropriate upgrade for the version currently installed:

If you are running version 6.x or earlier use the from 6.x upgrade instructions
If you are running version 7.x or later use the instructions below.

The recommended upgrade procedure when running version 8.0 or later is:

1. If upgrading from version 7 or earlier, first check your eligibility to upgrade.

2. If upgrading from version 6 or earlier, please read the important notes detailed at Upgrading to PaperCut ChargeBack 7 (or later) from an earlier version.

3. Schedule approximately 10 minutes downtime. It is suggested to choose a time of day with minimal network activity. If there is a large volume of data in the system (for example if the system has been running for more than a year, or there are more than 5,000 users) the upgrade may take longer. With very large installations it may be appropriate to schedule an hour or more of downtime.

4. As a precaution, we recommend backing up the whole PaperCut directory before beginning. Existing overnight backups may have taken care of this task, however take a few moments to grab an up-to-date backup now. For example, create a zip archive of the directory:

C:\Program Files\PaperCut ChargeBack\

5. Download the latest version of PaperCut ChargeBack.

6. Run the installer and install into the same location as the existing install.

7. After the install has completed allow a few minutes before accessing the system. The system may need to perform a database upgrade and this will be performed in the background. If you try to access the application while a database upgrade is in progress a message displaying the upgrade status will be displayed. IMPORTANT: Do not shutdown the application while an upgrade is in progress. Wait for the upgrade to complete.

8. After the install is complete, log into the system and perform some tests to ensure all is working as expected and the system is monitoring user activity as expected. Administrators may find the post upgrade test plan useful.

Note: Sites running on Microsoft Cluster servers should consult the documentation in cluster upgrade.