Knowledge Base

PaperCut's Upgrade Policy

What is PaperCut Software's upgrade policy?

Major upgrades are released approximately annually with a number of minor enhancements offered throughout the year. We have a well established upgrade policy first introduced in 1999:

  • Upgrades are always optional and older versions are fully supported (see policy).
  • There are no mandatory annual fees.
  • Minor point releases within a version are free (e.g. version 8.0 to 8.1 to 8.2)
  • A small upgrade fee will apply for major releases (e.g. 7.X to 8.0). This is typically around 25% to 30% of the purchase price.
  • Customers who purchase within three (3) months of a major release receive a free upgrade (see below).
  • Current Premium Support customers will always receive free upgrades.
When changing over to a different product (e.g. PaperCut Quota to PaperCut NG), you will receive full credit for the license you already have. In other words, the cost is simply the difference between the two products, as long as they are of the same version (e.g. if you are changing over from PaperCut Quota 6 to PaperCut NG 6). If the version numbers are different (e.g. you have PaperCut Quota 5 and would like to change over to PaperCut NG 6), first apply the upgrade fee for the version you have, then the cost to change over.
If you have any questions about your eligibility for upgrades, please email us at sales.

I'm a premium support customer, am I eligible to upgrade to PaperCut version 8?

All customers with current Premium Support, or customers whom purchased the Implementation Pack can upgrade immediately. You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page. If your premium support is still valid, then your existing license will also work with version 8.

If you have any questions about your eligibility for upgrades, please email us at sales.

I purchased version 7 recently, am I eligible to upgrade to version 8?

If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version. You can check the date your license was issued in the "Issued On" field in the "About" page. If you purchased a version 7 license between the the 12th of September and the 12th of December 2007 you are eligible to run version 8, and your license will automatically work with any version 8 release.

If you have any questions about your eligibility for upgrades, please email us at sales.

Should I upgrade?

From a "business" point of view, we are keen to see our customers upgrade. However we always leave the choice in your hands. Many software companies charge a yearly fee for access to updates. We prefer to provide the choice. In general, we recommend holding off on the upgrade if:

We recommend considering the upgrade when:

  • You find the new features useful and a worthwhile. PaperCut Quota users should also consider PaperCut NG as an upgrade option.
  • You are considering a hardware or server upgrade. Use this period to also upgrade PaperCut and bring your server up-to-date.
We'd also like to point out that money raised from upgrades goes back into product development and new features.

How do I upgrade?

The Knowledge Base details the upgrade process:

Categories: Administration

Page last modified on December 20, 2007, at 07:10 PM