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PaperCut's Upgrade Policy

Q What is PaperCut Software’s upgrade policy?

Major upgrades are released approximately annually with a number of minor enhancements offered throughout the year. We have a well established upgrade policy first introduced in 1999:

  • Upgrades are always optional and older versions are fully supported (more information).
  • There are no mandatory annual fees.
  • Minor point releases within a version are free (e.g. version 13.0 to 13.1 to 13.2)
  • Current Premium Upgrade Assurance and Support customers will always receive free upgrades. We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
  • For customers without current upgrade assurance, a small upgrade fee may apply for major releases (e.g. 12.x to 13.0). This is typically around 25% to 30% of the purchase price. You can review upgrade pricing or get a quote or place an order here: price pages.
  • Customers who purchase within three (3) months of a major release receive a free upgrade (see below).
If you have any questions about your eligibility for upgrades, please email us at sales.

Q I’m a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 13?

All customers with current Premium Upgrade Assurance, or customers whom purchased the Implementation Pack within the last 12 months can upgrade immediately. You can tell if your premium support is current by checking the “Software updates available until” field in the “About” page. If your premium support is still valid, then your existing license will also work with version 13.

If you have any questions about your eligibility for upgrades, please email us at sales.

Q What happens if I don’t renew my Premium Upgrade Assurance?

If Premium Upgrade Assurances lapses you’ll revert back to the standard upgrade policy (see above). The software as currently installed will continue to work. You will however need to pay an upgrade to install any future upgrades. Support services also we be limited to the standard level. If you have accidentally let your Premium Upgrade Assurances laps please contact PaperCut and we’ll discuss options to get you back on the program.

Q I purchased version 12 just before the release of version 13. Can I upgrade?

If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version. You can check the date your license was issued in the “Issued On” field in the “About” page. If you purchased a version 11 license on or after October 17th 2011 you are eligible to run version 11, and your license will automatically work with any version 13 release.

If you have any questions about your eligibility for upgrades, please email us at sales.

Q How often do major updates come out?

We have a release often policy. We aim to issue one major release a year with a target date in the December to January period and have conformed to this goal for the past 4 years. As like all software applications, development schedules may change over time and hence future release dates may vary.

Q Should I upgrade?

From a “business” point of view, we are keen to see our customers upgrade. However we always leave the choice in your hands. Many software companies charge a yearly fee for access to updates. We prefer to provide the choice. In general, we recommend holding off on the upgrade if:

  • PaperCut is running fine and you’re happy
  • You have no need for any of the new features listed at:

We recommend considering the upgrade when:

  • You find the new features useful and a worthwhile. PaperCut Quota users should also consider PaperCut NG as an upgrade option. PaperCut Quota has reached its end-of-life you can read about it here.
  • You are considering a hardware or server upgrade. Use this period to also upgrade PaperCut and bring your server up-to-date.
We’d also like to point out that money raised from upgrades goes back into product development and new features. Also once you have upgraded, you’ll automatically gain access to all future point release updates in that given version.

Q How do I upgrade?

The upgrade process is described at the links below:


Categories: Administration


keywords: assurance, upgrade costs, upgrades, maintenance

Page last modified on May 30, 2013, at 08:42 PM

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