PaperCut's Upgrade Policy
What is PaperCut Software's upgrade policy?
Major upgrades are released approximately annually with a number of minor enhancements offered throughout the year. We have a well established upgrade policy first introduced in 1999:
- Upgrades are always optional and older versions are fully supported (see policy).
- There are no mandatory annual fees.
- Minor point releases within a version are free (e.g. version 10.0 to 10.1 to 10.2)
- A small upgrade fee will apply for major releases (e.g. 9.x to 10.0). This is typically around 25% to 30% of the purchase price.
- Customers who purchase within three (3) months of a major release receive a free upgrade (see below).
- Current Premium Upgrade Assurance and Support customers will always receive free upgrades. We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 10?
All customers with current Premium Upgrade Assurance, or customers whom purchased the Implementation Pack within the last 12 months can upgrade immediately. You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page. If your premium support is still valid, then your existing license will also work with version 10.
If you have any questions about your eligibility for upgrades, please email us at sales.
I purchased version 9 just before the release of version 10. Can I upgrade?
If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version. You can check the date your license was issued in the "Issued On" field in the "About" page. If you purchased a version 9 license on or after September 28th 2009 are eligible to run version 10, and your license will automatically work with any version 10 release. (For the version 10 release we extended the usual 3 month grace period to 4 months due to the later than normal release date.)
If you have any questions about your eligibility for upgrades, please email us at sales.
How often do major updates come out?
We aim to issue one major release a year with a target date in the December to January period and have conformed to this goal for the past 4 years. As like all software applications, development schedules may change over time and hence future release dates may vary.
Should I upgrade?
From a "business" point of view, we are keen to see our customers upgrade. However we always leave the choice in your hands. Many software companies charge a yearly fee for access to updates. We prefer to provide the choice. In general, we recommend holding off on the upgrade if:
- PaperCut is running fine and you're happy
- You have no need for any of the new features listed at:
We recommend considering the upgrade when:
- You find the new features useful and a worthwhile. PaperCut Quota users should also consider PaperCut NG as an upgrade option. PaperCut Quota has reached its end-of-life you can read about it here.
- You are considering a hardware or server upgrade. Use this period to also upgrade PaperCut and bring your server up-to-date.
How do I upgrade?
The upgrade process is described at the links below:
Categories: Administration