Knowledge Base

Some of the binaries that ship with the PaperCut Secondary Internet Provider are 32-bit. When running on a 64-bit system without the appropriate compatibility libraries these executables may fail to run.

To allow the Secondary Internet Provider to work properly, ensure that you’ve installed the 32-bit compatibility libraries on your machine. The install process for the 32 bit libraries differs depending on the Linux distribution used:

On Debian/Ubuntu/etc, use:

  sudo apt-get install ia32-libs

For other distros check their documentation.

NOTE: This doesn’t apply to systems running the Internet Provider on the same Linux machine as the primary PaperCut Application server.

Example error received when 32-bit libs not installed

Below is an example error message shown when trying to start the “net provider” when the 32-bit libs are not installed.

  papercut@server:~/providers/net/bin/linux-i686$ ./start-net-provider

  Starting PaperCut Internet Provider…eval: 1: /home/papercut/providers/net/bin /net/bin/linux-i686/./net-provider-monitor: not found

  ……… WARNING: not running.

Categories: Error

keywords: 64bit, 64 bit, internet control service, internet provider service, fedora, red hat

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