Ricoh Smart Operation Panel Common Questions

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This article covers common questions about Ricoh Smart Operation Panel:

User interface

QWhat device do I require to run for the Android-style interface?

PaperCut Ricoh Smart Operation Panel (SOP) application requires a device with a second-generation Smart Operation Panel. Please check the supported Ricoh SOP optimized models on our tour page.

QTell me about the new intuitive interface with Ricoh SOP?

The multi-touch screen gives you the ability swipe, scroll or flick, as you would on a tablet. Have a long list of accounts? Swiftly scroll through your list with the flick of a finger. Multi-selecting print jobs allows you to view of the cost of multiple print jobs by selecting each one.

QI have a Ricoh device with a Smart Operation Panel. Why can’t I install the new PaperCut MF solution?

It may be that you have a first-generation Ricoh SOP device which doesn’t support the new Ricoh SOP Optimized Applications. Please check the Ricoh SOP optimized models on our tour page.

Technical

QI am getting “Connecting to server” message on the device

When configuring the PaperCut server hostname on the Ricoh Smart Operation Panel MFP, ensure the hostname is fully qualified (e.g. papercut-server-1.yourdomain.com, not just papercut-server-1). If you use just the hostname, you will see “Connecting to server” messages repeated indefinitely, indicating that the device cannot connect to the PaperCut server.

You may also see this message after the Ricoh device has been restarted. This is due to the time it takes for the network infrastructure to start. In this case, a PaperCut message indicating that the device is trying to connect to the PaperCut server may stay on screen for some time. Eventually the device should beep twice, after which connection should be made fairly quickly.

QI am getting “Error occurred while unlocking device functions” message after the embedded installation

Ensure you have restarted the device after an install/upgrade. This is required for the embedded application to be successfully registered as an authenticating application.

QHow can I change the PaperCut connection settings

We require admin privileges to change PaperCut connection settings. You’ll need to navigate to the device administration app called “User Tools” which can be launched from the home screen. Then you can select “Machine Features”, “login” option and enter the machine administrator’s login credentials. Once you are logged in, relaunch PaperCut and press the admin button.

QOn the PaperCut home screen, I press the “Admin” text and then I see the following message: “Administrator access required. To edit the configuration, login to the device as an administrator then try again”

Before you can modify PaperCut connection settings you are required to login the device as an administrator. See How to configure embedded software after a server migration or an IP/Hostname change .

QI have a card reader and while in sleep mode, I can’t authenticate into the device

Card swipes won’t wake the device from a sleep state. To log in with a card when the device is asleep, touch the screen first to wake the device.

QWhat happens when the screen times out through the device inactivity?

When the screen times out through inactivity, any user will be automatically logged out. A PaperCut inactivity timeout currently hasn’t been implemented for Ricoh SOP devices. See Embedded Software Timeouts for more information.

QWhy is the “all apps” icon disabled after PaperCut embedded install?

When user authentication is turned on, the “all apps” is disabled and the user can only access the icons available on the home screen. Log in as machine administrator to access the list of all apps.

QWhat are the limitations of Ricoh Smart Operation Panel compared to SDK/J (Java) application

  • No customizing options with the screen header, logo, messages, button labels or cost visibility
  • Options to invoice and/or add a comment to a shared account activity are currently not available
  • A PaperCut-specific inactivity timeout has not been implemented. The user is logged out when the panel detects inactivity and goes to sleep, as determined by Ricoh’s sleep timeout
  • No zero stop for scanning and faxing
  • No integration with Global Scan NX or Ricoh’s Integrated Cloud Environment (ICE)
  • No capability to set an initial PIN at the MFD

QIs Ricoh offline mode supported with SOP devices?

The SOP devices aren’t supported, the recommended option is to use Site Server.


Categories: Ricoh, PaperCut MF


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Article last modified on August 23, 2016, at 03:47 AM
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