Knowledge Base

Q I get Remote Downlevel Document in the document name. What is this and how do I fix it?

This is the default name Windows gives to documents when the program or computer does not provide a document name. PaperCut logs any document name provided by the operating system. This is the same name that appears in the Windows print queue.

Some common reasons for receiving this message are:

• The user has printed from an old legacy MS DOS application.
• Apple Mac systems printing to Windows print queues will often display this name. This is because of a limitation in the CUPS smb implementation.
• Windows workstations that have had their workstations added using a non standard printer mapping method such as:
  • via the user of the DOS command: net use lpt (remapping the LPT port to a network print queue)
  • or added as a local printer mapping to a new port in the format of \\server\share

The recommended way to map the printer is as a Network Printer pointing to the queue with the name in format \\server\printer

Categories: Errors

Keywords: Local Downlevel Document

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