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What is PaperCut Software's refund policy?
PaperCut Software makes its software available for testing and evaluation prior to purchase. Payment is not required until the software is operational and running on your network/computers. In the event of unforeseen circumstances, PaperCut Software will refund the full value of the purchase less administrative fees such as bank fees and credit-card processing fees such to the following conditions:
- Refund request should be made within 60 days of order.
- The PaperCut Support Team has had the opportunity to resolve any related technical difficulties (if applicable).
- The request must be in writing (email is fine) and should include a short description of the reason for cancellation and confirmation that the license supplied will be destroyed and the software uninstalled.
PaperCut Software is very proud of the support and quality of their software. Since 1999, and 30,000 customers later, only two refunds have been requested by end-users and this was due to language difficulties and problems providing local-language support. Most importantly we're a fair company, believe in putting the customer first and will listen to any reasonable requests.
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Categories: Sales
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