This is a list of Knowledge Base topics posed as questions.

• Administration
  • How can I administer PaperCut remotely?
  • What is PaperCut's upgrade policy?
  • When are new versions of PaperCut released?
  • How do I upgrade PaperCut?
  • How do I update PaperCut's "page counting machine" component?
  • How do I migrate my installation of PaperCut NG to a new server?
  • How can I clear out / delete old log data?
  • How can I keep my PaperCut installation healthy?
  • How do I create a user account?
  • How do I create a shared account?
• Architecture / Implementation / Deployment
  • Do you have an implementation guide for IT and network managers?
  • How do schools implement PaperCut?
  • Can I install PaperCut on multiple servers?
  • How do I install PaperCut across multiple servers?
  • I have a mixture of operating systems. How do I set up PaperCut?
  • What operating systems does PaperCut run on?
  • Does PaperCut run on Apple Mac systems?
  • Does PaperCut run on Mac OS X?
  • How do I set up PaperCut on a peer-to-peer or home network?
  • Does PaperCut run on Windows Server 2003?
  • Does PaperCut require a service account to run under with domain admin privileges?
  • What is PaperCut's return on investment (roi)?
• Backups & Databases
  • What external databases does PaperCut NG support?
  • How do I perform a backup of PaperCut's settings / data?
  • How do I restore a PaperCut database file?
  • How do I restore from backup?
  • How can I keep the User list / database up to date?
• Configuration
  • I use a currency symbol other than a dollar sign, how can I change it?
• Domains and Directories
  • How do I import a subset of users from my domain?
  • How do I import only some users from my domain?
  • What if I don't want to import all users from my domain?
  • What do I need to take into account when using PaperCut with Active Directory?
  • Does PaperCut support nested groups in Active Directory?
  • How do I use Active Directory's nested groups feature with PaperCut?
  • How can I manage my laptops/notebooks in my network/domain environment?
• Edition Specific
  • PaperCut NG
    • I can only see print logs for the last 30 days in PaperCut NG, where are the rest?
  • PaperCut Quota / ChargeBack
    • How do I use the PaperCut ChargeBack User Client Tool?
• International Projects and Localization
  • How do I go about translating PaperCut NG into another language?
  • How do I go about translating PaperCut Quota's Web Tools interface into another language?
• Internet Charging & Proxy Servers
  • I'm having trouble configuring my proxy server for use with PaperCut. What can I do?
  • How can I set up separate Print and Internet balances?
  • How do I configure Squid to authenticate against Active Directory?
  • Can you help me install / configure Squid NT?
  • Can I use PaperCut internet charging in conjunction with other web filtering applications?
• Licensing
  • Can I get an extension on the trial period?
  • My trial period has expired. Can I get an extension?
  • I have exceeded my license. How can I address this?
  • PaperCut says I have too many users for my license. What do I do?
  • I have a license for version X. Where can I download this version?
  • I have a license for an older version of PaperCut, but can't find this version on the website. Where can I download it?
  • PaperCut says my registration key is invalid. What do I do?
  • How do I license PaperCut NG for use in a cluster?
  • I would like to set up PaperCut NG on a cluster. Do I need to buy a license for each cluster node?
• Printers
  • What printers does PaperCut support?
  • Does PaperCut support my printer?
  • Does PaperCut support HP JetDirect Sockets or Standard TCP/IP Ports?
  • How do I set this up network printer (printer with a network card)?
  • Are local desktop printers (peer printers) supported?
  • How do I track printing on a locally connected desktop (USB) printer?
  • How do I ignore/delete a printer in PaperCut NG?
  • How can I control access to printers based on the time?
  • I’m purchasing a new printer. How can I check its compatibility?
  • How do I exclude a printer from PaperCut?
• Release Stations
  • How do I set up a release station only for color printing?
• Reports
  • I am running a very large report (2500+ rows) and not all data is being shown. Why not?
  • My report is missing some data. Why?
  • How do I make custom reports with MS Access?
• Sales
  • What currencies do you accept?
  • What is your refund policy?
  • What do we get when we buy?
  • How does the PaperCut Quota free license work?
  • Is Print-Limit Pro the same as PaperCut?
• Scripting and APIs
  • How can I automate the adding (or connecting) of printers to workstations?
  • Can PaperCut automatically add printers to workstations?
  • What is a good way to manage printers in a school or univeristy environment?
  • Do you retain backwards compatability with your public APIs?
• Using PaperCut
  • Filters
    • How do I apply printer filters based on group membership?
  • Tips & Tricks
    • What is the best way to bill teaching staff on a montly basis?
    • Can PaperCut use the SSL Certificate I am using for IIS?
• Users
  • How do I import users from multiple domains?
  • I have more than one domain. How can I import my users?
  • How do I delete users from PaperCut?
  • How can I easily add a large number of users to PaperCut?
• User Client Tool
  • How do I configure the popup messages?
  • How do I configure / deploy the User Client Tool?
  • How do I customize the User Client Tool?
  • How can I reduce the bandwidth consumed by the User Client Tool?
• Web Tools Interface
  • How do I remove currency signs from the User Client Tool and Web Tools interface?
  • Why can't I log out of the Web Tools interface?
  • The Web Tools interface is asking me for a password. What is the admin password?
  • I'm having some issues using the Web Tools interface. What can I do?
  • How do I configure the Web Tools interface?
  • How do I set the currency sign and date format in the Web Tools interface?
  • How can I customize the Web Tools interface?
  • Can you customize the Web Tools interface for me?

Troubleshooting

• General
  • How do I report problems with PaperCut?
  • How do I enable 'debug' mode?
  • How do I perform a 'print to file'? (as requested by the PaperCut developers)
  • I forgot the admin password. How do I reset / change it?
• Errors
  • I am getting the error "text property is read only". What do I do?
• Printers
  • Why can’t I add my printer to PaperCut?
• Printing
  • Why is PaperCut not counting pages for my printer?
  • Why is PaperCut counting the wrong number of pages for my printer?
  • Why does PaperCut act differently when printing from MS Excel?
• Users
  • Why isn't PaperCut creating new users with the group rules I have defined?

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.