Knowledge Base

PaperCut tech support sometimes requests print-to-files to help diagnose problems with page analysis or watermarking. PaperCut developers run these print-to-files against the PaperCut Print Provider code to narrow down what is causing the problems.

In some cases PaperCut developers will not be able to reproduce problems with print-to-files because the problems are specific to a customer's printers. In this case PaperCut developers may create print-to-files that will show the problems they are looking for and ask customers to print these files on their printers.

This articles explains how to do this.

Steps for printing a print-to-file in Windows

1. Go to Devices and Printers.
2. Select the printer you wish to print to.
3. Right-click on the printer and select Printer Properties.
4. Select the Sharing tab.
5. Share this printer.
6. Note the share name.
7. Open a Windows command prompt and type
   1. copy file-name \\server-name\printer-share-name
   2. where
      1. file-name is the name of the print-to-file
      2. server-name is the name of the computer the printer is connected to
      3. printer-share-name is the share name of the printer

Categories: Troubleshooting

Keywords: windows, windows spool, print-to-file, printer

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