Please also see Reporting Problems

How to submit a "print to file" to the PaperCut developers.

A "Print to file" allow the developers to inspect the raw printer data sent to the printers as produced your particular driver and network environment.

If the problem relates to a page count issue:

1. Open a problem document in an application (e.g. MS Word or a web page)
2. Select Print. The print dialogue box will open.
3. Select the Print To File option.
4. Press Print, and Save the file to the HD: i.e. C:\testprint-5pages.prn (Important: record the number of "expected" pages in the file name)
5. Repeat 1 to 4 with the same another document of different page count.
6. Email both files for analysis, including details on the model and make of printer.

If the problem relates to a “copy count” problem:

1. Open a problem document in an application (e.g. MS Word or a web page)
2. Select Print. The print dialogue box will open.
3. Select the Print To File option.
4. Press Print, and Save the file to the HD: i.e. C:\testprint-5pages-1copy.prn
5. Repeat 1 to 4 with the same document but changed the "number of copies" setting.
6. Email both files for analysis, including details on the model and make of printer.

If the problem relates to color detection or another attribute detection problem:

1. Open a problem document in an application (e.g. MS Word or a web page)
2. Select Print. The print dialogue box will open.
3. Select the "Print To File" option
4. Press Print, and Save the file to the HD: i.e. C:\testprint-3pages-2color-1bw.prn
5. Repeat 1 to 4 with the same document but changed the attribute that is failing detection.
6. Email both files for analysis, including details on the model and make of printer.

Apple Mac users may find the following related article useful: Capturing a Mac spool file

Categories: Troubleshooting