Please also see Reporting Problems
How to submit a "print to file" to the PaperCut developers.
A "Print to file" allow the developers to inspect the raw printer data sent to the printers as produced your particular driver and network environment.
If the problem relates to a page count issue:
- Open a problem document in an application (e.g. MS Word or a web page)
- Select Print. The print dialogue box will open.
- Select the Print To File option.
- Press Print, and Save the file to the HD: i.e.
C:\testprint-5pages.prn (Important: record the number of "expected" pages in the file name)
- Repeat 1 to 4 with the same another document of different page count.
- Email both files for analysis, including details on the model and make of printer.
If the problem relates to a “copy count” problem:
- Open a problem document in an application (e.g. MS Word or a web page)
- Select Print. The print dialogue box will open.
- Select the Print To File option.
- Press Print, and Save the file to the HD: i.e.
C:\testprint-5pages-1copy.prn
- Repeat 1 to 4 with the same document but changed the "number of copies" setting.
- Email both files for analysis, including details on the model and make of printer.
If the problem relates to color detection or another attribute detection problem:
- Open a problem document in an application (e.g. MS Word or a web page)
- Select Print. The print dialogue box will open.
- Select the "Print To File" option
- Press Print, and Save the file to the HD: i.e.
C:\testprint-3pages-2color-1bw.prn
- Repeat 1 to 4 with the same document but changed the attribute that is failing detection.
- Email both files for analysis, including details on the model and make of printer.
Apple Mac users may find the following related article useful: Capturing a Mac spool file
Categories: Troubleshooting