Knowledge Base

Why doesn't logging into the User Web Tools as an Admin doesn't always work?

There are two addresses that PaperCut commonly uses, in order they are:

• http://papercutserver:9191/admin (admin login to access print management functions)
• http://papercutserver:9191/user (end-user login so users can review their own print activity, etc.)

If you load the /admin page, and login as a normal user, you will be redirected to the /user page. If you're an admin and a user and login to /user, you will NOT be redirected to the /admin screen as we assume you're after your user information.

If you are trying to login via http://papercutserver:9191/app we will take a 'best guess' at which screen to log you into. If your last login was a /user login, we'll take you back there, if you haven't logged in before it will be /admin.

Also to note, if you click the link in the PaperCut User Client, this takes you to the user screens. You will simply need to modify the URL to read /admin instead.

Categories: Implementation / Deployment

Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights, which url

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